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TERMS OF USE

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Terms of Use

Last Updated: July 2, 2021

Welcome! The following are the terms of use ("Terms") that govern your use of
Live Nation and Ticketmaster's sites and mobile applications—including without
limitation
www.livenation.com, www.ticketmaster.com, and www.ticketexchangebyticketmaster.com--(collectively,
the "Site"), and your purchase, possession, or use of any Live Nation or
Ticketmaster tickets, products, or services.

Our Privacy Policy, Purchase Policy, and any other policies, rules, or
guidelines that may be applicable to particular offers or features on the Site
are also incorporated into the Terms. By visiting or using the Site, you
expressly agree to these Terms, as updated from time to time.

Please note that while some of the events listed on the Site may appeal to
children, the Site is not targeted at children under the age of 13, and they are
not permitted to use the Site. We strongly encourage all parents and guardians
to monitor their children’s Internet use. If you use the Site, you affirm you
are at least 13 years old.


NOTICE REGARDING FUTURE CHANGES TO TERMS:

We may make changes to the Terms at any time. Any changes we make will be
effective immediately when we post a revised version of the Terms on the Site.
The "Last Updated” date above will tell you when the Terms were last revised. By
continuing to use this Site after that date, you agree to the changes.

To the extent that these Terms differ from a prior version of the Terms which
you previously agreed to, this version of the Terms supersedes and governs.


NOTICE REGARDING ARBITRATION AND CLASS ACTION WAIVER:

The Terms contain an arbitration agreement and class action waiver Section 17.
Specifically, you and we agree that any dispute or claim relating in any way to
the Terms, your use of the Site, or products or services sold, distributed,
issued, or serviced by us or through us, will be resolved by binding, individual
arbitration, rather than in court. By agreeing to individual arbitration, you
and we each waive any right to participate in a class action lawsuit or
class-wide arbitration. This agreement and waiver—along with some limited
exceptions—is explained in Section 17, below.


COVID-19 WARNING:

An inherent risk of exposure to COVID-19 exists in any place where people
gather. COVID-19 is an extremely contagious disease that can lead to severe
illness and death. You assume all risks, hazards, and dangers arising from or
relating in any way to the risk of contracting a communicable disease or
illness—including, without limitation, exposure to COVID-19 or any other
bacteria, virus, or other pathogen capable of causing a communicable disease or
illness, whether that exposure occurs before, during, or after the event, and
regardless of how caused or contracted—and you hereby waive any and all claims
and potential claims against Ticketmaster, Live Nation, and the Event Organizer
(as defined in our Purchase Policy)—and against any companies affiliated with
Ticketmaster, Live Nation, or the Event Organizer—relating to such risks,
hazards, and dangers.


TABLE OF CONTENTS

 1.  Account Registration
 2.  Code of Conduct
 3.  Ownership of Content and Grand of Conditional License
 4.  Making Purchases
 5.  Forums and User Content
 6.  Claims of Copyright Infringement on the Site
 7.  Links
 8.  Parental Controls
 9.  Access from Outside the United States
 10. Rules for Sweepstakes, Contests and Games
 11. Mobile Messaging
 12. Mobile Device Application
 13. Violation of the Terms
 14. Disclaimer of Warranties
 15. Limitation of Liability
 16. Indemnification
 17. Mandatory Arbitration Agreement and Class Action Waiver
 18. No Reliance on Forward-Looking Statements
 19. Severability
 20. Questions


1. ACCOUNT REGISTRATION

You may browse the Site without registering for an account. You will be required
to register for an account to use certain features of the Site, such as
reserving or purchasing a ticket. Your account username may not include the name
of another person with the intent to impersonate that person, or be offensive,
vulgar, or obscene. Your account username and password are personal to you. You
will be responsible for the confidentiality and use of your username and
password, and for all activities (including purchases) that are conducted
through your account. You may not transfer or sell access to your account. We
will not be liable for any harm related to disclosure of your username or
password or the use by anyone else of your username or password. You may not use
another user’s account without that user’s permission. You will immediately
notify us in writing if you discover any unauthorized use of your account or
other account-related security breach. We may require you to change your
username and/or password if we believe your account is no longer secure, or if
we receive a complaint that your username violates someone else’s rights. You
will have no ownership in your account or your username. We may refuse
registration, cancel an account, or deny access to the Site for any reason.


2. CODE OF CONDUCT

You agree that you will comply with all applicable laws, rules and regulations,
and that you will not:

 * Restrict or inhibit any other person from using the Site.

 * Use the Site for any unlawful purpose.

 * Express or imply that any statements you make are endorsed by us, without our
   prior written consent.

 * Impersonate any person or entity, whether actual or fictitious, including any
   employee or representative of our company.

 * Submit (a) any content or information that is unlawful, fraudulent, libelous,
   defamatory, or otherwise objectionable, or infringes our or any third party’s
   intellectual property or other rights; (b) any non-public information about
   companies without authorization; or (c) any advertisements, solicitations,
   chain letters, pyramid schemes, surveys, contests, investment opportunities,
   or other unsolicited commercial communication.

 * Submit, or provide links to, any postings containing material that could be
   considered harmful, obscene, pornographic, sexually explicit, indecent, lewd,
   violent, abusive, profane, insulting, threatening, harassing, hateful, or
   otherwise objectionable, including any posting that includes the image or
   likeness of individuals under 18 years of age, encourages or otherwise
   depicts or glamorizes drug use (including alcohol and cigarettes),
   characterizes violence as acceptable, glamorous, or desirable, or contains
   any personal contact information or other personal information identifying
   any third party.

 * Submit, or provide links to, any postings containing material that harasses,
   victimizes, degrades, or intimidates an individual or group of individuals on
   the basis of religion, race, ethnicity, sexual orientation, gender, age, or
   disability.

 * Engage in spamming or flooding.

 * Harvest or collect information about Site users.

 * Order, or attempt to order, a number of tickets for an event that exceeds the
   stated limit for that event.

 * Use any password or code to participate in a presale or other offer on the
   Site if you did not receive the password or code from us, or if you violate
   the terms of the presale or offer.


3. OWNERSHIP OF CONTENT AND GRANT OF CONDITIONAL LICENSE

The Site and all data, text, designs, pages, print screens, images, artwork,
photographs, audio and video clips, and HTML code, source code, or software that
reside or are viewable or otherwise discoverable on the Site, and all tickets
obtained from the Site (collectively, the “Content”), are owned by us or our
licensors. We own a copyright and, in many instances, patents and other
intellectual property in the Site and Content. We may change the Content and
features of the Site at any time.

We grant you a limited, conditional, no-cost, non-exclusive, non-transferable,
non-sub-licensable license to view this Site and its Content as permitted by the
Terms for non-commercial purposes only if, as a condition precedent, you agree
that you will not:

 * Submit any software or other materials that contain any viruses, worms,
   Trojan horses, defects, date bombs, time bombs, or other items of a
   destructive nature.

 * Manipulate identifiers, including by forging headers, in order to disguise
   the origin of any posting that you submit.

 * Link to any portion of the Site other than the URL assigned to the home page
   of the Site.

 * "Frame" or "mirror" any part of the Site.

 * Modify, adapt, sub-license, translate, sell, reverse engineer, decompile, or
   disassemble any portion of the Site, or otherwise attempt to derive any
   source code or underlying ideas or algorithms of any part of the Content.

 * Remove any copyright, trademark, or other proprietary rights notices
   contained on the Site.

 * Use any computer program, bot, robot, spider, offline reader, site
   search/retrieval application, or other manual or automatic device, tool, or
   process to retrieve, index, data mine, or in any way reproduce or circumvent
   the security structure, navigational structure, or presentation of the
   Content or the Site, including with respect to any CAPTCHA displayed on the
   Site. Operators of public search engines may use spiders to copy materials
   from the Site for the sole purpose of and solely to the extent necessary for
   creating publicly available searchable indices of the materials, but not
   caches or archives of such materials. We may revoke this exception at any
   time and require removal of archived materials gathered in the past.

 * Use any automated software or computer system to search for, reserve, buy, or
   otherwise obtain tickets, discount codes (including Concert Cash® and
   Ticketmaster Ticket Cash™), promotional codes, vouchers, credits, gift cards,
   or any other items available on the Site, including sending information from
   your computer to another computer where such software or system is active.

 * Take any action that imposes or may impose (in our sole discretion) an
   unreasonable or disproportionately large load on our infrastructure.

 * Access, reload, or refresh transactional event or ticketing pages, or make
   any other request to transactional servers, more than once during any
   three-second interval.

 * Request more than 1,000 pages of the Site in any 24-hour period, whether
   alone or with a group of individuals.

 * Make more than 800 reserve requests on the Site in any 24-hour period,
   whether alone or with a group of individuals.

 * Reproduce, modify, display, publicly perform, distribute, or create
   derivative works of the Site or the Content.

 * Reproduce or scan tickets in a format or medium different from that provided
   by the Site.

 * Decode, decrypt, modify, or reverse engineer any tickets or underlying
   algorithms or barcodes used on or in production of tickets or the Site.

 * Use the Site or the Content in an attempt to, or in conjunction with, any
   device, program, or service designed to circumvent any technological measure
   that effectively controls access to, or the rights in, the Site and/or
   Content in any way including, without limitation, by manual or automatic
   device or process, for any purpose.

 * Use ticket bot technology to search for, reserve, or purchase tickets through
   the Site; for the avoidance of doubt, this specifically prohibits you from
   using automated ticket purchasing software on the Site, and prohibits you
   from circumventing any security measure, access control system, or other
   technological control or measure on the Site that is used to enforce posted
   event ticket purchasing limits or to maintain the integrity of posted online
   ticket purchasing order rules.

This license is expressly conditioned on your preexisting agreement to comply
with, and your actual compliance with, each of the provisions described in this
Ownership of Content and Grant of Conditional License section. This license
exists only so long as you strictly comply with each of the provisions described
in this section. Any use of the Site or Content by you or anyone acting on your
behalf that does not strictly comply with each and every provision in this
section exceeds the scope of the license granted to you herein, constitutes
unauthorized reproduction, display, or creation of unauthorized derivative
versions of the Site and Content, and infringes our copyrights, trademarks,
patents, and other rights in the Site and Content. You will not acquire any
ownership rights by using the Site or the Content.

The registered and unregistered trademarks, logos, and service marks displayed
on the Site are owned by us or our licensors. You may not use our trademarks,
logos, and service marks in any way without our prior written permission. You
may inquire about obtaining permission by contacting us
at trademarks@livenation.com.


4. MAKING PURCHASES

Please review our Purchase Policy, which (in addition to the Terms) will govern
your purchase of any tickets or other products through the Site, including any
refunds or exchanges. We may impose conditions on your use of any coupon,
promotional code, credit, or gift card. You will pay all charges incurred by you
or any users of your account and credit card (or other applicable payment
mechanism) at the price(s) in effect when such charges are incurred, including
any applicable taxes. You may only use credit or debit cards, gift cards, or
vouchers that belong to you or to people who expressly authorize you to use such
payment methods. You may use Concert Cash® and Ticketmaster Ticket Cash™, only
in accordance with the Code Terms of Use found at
www.livenation.com/concertcash or www.ticketmaster.com/ticketcash, as
applicable.

You may not attempt to conceal your identity by using multiple Internet Protocol
addresses or email addresses, or by any other means, to conduct transactions on
the Site.

You will not hold us liable if you do not comply with laws related to your
transactions. We may provide law enforcement with information you provide to us
related to your transactions to assist in any investigation or prosecution of
you.

If we are unable to verify or authenticate any information or tickets you
provide during any registration, ordering, purchase, ticket posting, sale,
authentication, delivery, payment, or remittance process, or any other process,
or if we are no longer able to verify or authorize your credit card or bank
account information, your tickets may be cancelled, we may refuse to honor all
pending and future ticket purchases made with those credit card or bank accounts
and/or via any online accounts associated with those credit card or bank
accounts. We may also prohibit you from using the Site.

You will not use ticket bot technology to search for, reserve, or purchase
tickets through the Site; for the avoidance of doubt, this specifically
prohibits you from using automated ticket purchasing software on the Site, and
prohibits you from circumventing any security measure, access control system, or
other technological control or measure on the Site that is used to enforce
posted event ticket purchasing limits or to maintain the integrity of posted
online ticket purchasing order rules.


5. FORUMS AND USER CONTENT

We may host fan reviews, message boards, blog feeds, social media feeds, and
other forums found on the Site (collectively, Forums), and you may be able to
submit suggestions, reviews, concepts, audio and video recordings, photographs,
artwork, or other materials to the Forums or other areas of the Site (User
Content).

By submitting User Content, you certify that you are at least 18 years old, or
that you are at least 13 years old and have obtained your parent’s or legal
guardian’s express consent to submit User Content.

You own all rights to your User Content. If you submit User Content to the Site,
you grant us a worldwide, non-exclusive, transferable, sub-licensable,
royalty-free right and license to use, reproduce, modify, create derivative
works of, distribute, publicly perform, display, archive, and commercialize your
User Content, in our sole discretion, in all formats and in all media channels
now known or hereinafter discovered, without any compensation or acknowledgment
to you or anyone else. This license will not affect your ownership in your User
Content, including the right to grant additional licenses to your User Content,
except if it conflicts with the Terms. We are not obligated to post, display or
otherwise use any User Content, or to attribute your User Content to you. You
will not make or authorize any claim against us that our use of your User
Content infringes any of your rights.

Statements, opinions, and reviews posted by participants in a Forum may be
inaccurate, offensive, obscene, threatening, or harassing. We do not endorse and
are not responsible for these postings. We will not be liable for any loss or
harm caused by the posting or your reliance on information obtained through the
postings.

You will be responsible for your User Content and the consequences of posting
it. By submitting User Content, you represent to us that (a) you own, or have
the necessary permission to submit the User Content and to grant the licenses to
us under this section, and (b) you have the written permission of every
identifiable person in the User Content to use that person’s name and likeness
in the manner contemplated by the Site and the Terms or, if the person is a
minor, the written permission of the minor’s parent or legal guardian.

We will have the right (but not the obligation) to monitor the Site, the Forums,
and the User Content, and to disclose any User Content and the circumstances
surrounding its submission in order to operate the Site properly, or to protect
ourselves, our sponsors, and our users, or to comply with legal obligations or
governmental requests.

If we are notified that your User Content does not comply with the Terms, we may
investigate the allegation and may decide to remove your User Content and cancel
your account. We may also hold you liable for any User Content that infringes
the rights of a third party and require you to pay or reimburse us for any
amounts we believe are necessary to resolve any complaint.


6. CLAIMS OF COPYRIGHT INFRINGEMENT ON THE SITE

Under the Digital Millennium Copyright Act of 1998 (the DMCA),  if you believe
in good faith that any content on the Site infringes your copyright, you may
send us a notice requesting that the content be removed. The notice must
include: (a) your (or your agent’s) physical or electronic signature;
(b) identification of the copyrighted work on our Site that is claimed to have
been infringed (or a representative list if multiple copyrighted works are
included in one notification); (c) identification of the content that is claimed
to be infringing or the subject of infringing activity, including information
reasonably sufficient to allow us to locate the content on the Site; (d) your
name, address, telephone number, and email address (if available); (e) a
statement that you have a good faith belief that use of the content in the
manner complained of is not authorized by you or your agent or the law; and
(f) a statement that the information in the notification is accurate and, under
penalty of perjury, that you or your agent is authorized to act on behalf of the
copyright owner. If you believe in good faith that a notice of copyright
infringement has been wrongly filed against you, you may send us a
counter-notice. You may read more information about the DMCA at
www.copyright.gov.

Notices and counter-notices should be sent to Live Nation Entertainment, Inc. by
emailing copyrightofficer@livenation.com. There can be penalties for false
claims under the DMCA. We suggest that you consult your legal advisor before
filing a notice or counter-notice.

It is our policy to terminate, in appropriate circumstances, repeat infringers’
access rights to the Site.


7. LINKS

The Site contains links to other websites that may not be owned or operated by
us. The fact that we may link to those websites does not indicate any approval
or endorsement of those websites. We have no control over those websites. We are
not responsible for the content of those websites, or the privacy practices of
those websites. We strongly encourage you to become familiar with the terms of
use and practices of any linked website. Your use of other websites is at your
own risk, and is subject to the terms of those websites. It is up to you to take
precautions to ensure that whatever links you select or software you download
(whether from the Site or other sites) is free of viruses, worms, Trojan horses,
defects, date bombs, time bombs, and other items of a destructive nature.


8. PARENTAL CONTROLS

We cannot prohibit minors from visiting our Site and must rely on parents and
guardians to decide what materials are appropriate for children to view and
purchase. There are parental control protections (such as computer hardware,
software, or filtering services) available that may assist you in limiting
access to material that is harmful to minors. You can find information about
parental controls at www.onguardonline.gov. We do not endorse the products or
services listed at that website.


9. ACCESS FROM OUTSIDE THE UNITED STATES

The Site is directed to people residing in the United States. We do not
represent that Content available on or through the Site is appropriate or
available in other locations. We may limit the availability of the Site or any
service or product described on the Site to any person or geographic area at any
time. If you choose to access the Site from outside the United States, you do so
at your own risk.


10. RULES FOR SWEEPSTAKES, CONTESTS AND GAMES

In addition to the Terms, sweepstakes, contests, games, or other promotions
(collectively, "Promotions") made available through the Site may have specific
rules that are different from the Terms. By participating in a Promotion, you
will become subject to those rules. We urge you to review the rules before you
participate in a Promotion. Promotion rules will control over any conflict with
the Terms, except in all instances the arbitration agreement and class action
waiver set forth in Section 17, below, will control and apply.


11. MOBILE MESSAGING

We offer browsing and mobile messaging services which may include alerts,
Promotions, and offers for products. You may choose to receive mobile alerts by
signing up or participating in a Promotion. If you do, you authorize us to use
automated technology to send messages to the mobile phone number you supply when
you sign up. Your consent to receive mobile communications is never required in
order to purchase something from us.

Message and data rates may apply, according to your rate plan provided by your
wireless carrier. We will not be responsible for any text messaging or other
wireless charges incurred by you or by a person who has access to your wireless
device or telephone number. You may not receive our alerts if your carrier does
not permit text alerts. Your carrier may not allow you to use pre-paid phones or
calling plans to receive alerts. We may send you a bounce back message for every
message you send to us. Service may not be compatible with all wireless carriers
or devices.

You may opt out of any alerts by replying to an alert with the text message
"STOP" or by sending the text message "STOP" to the shortcode provided. If you
opt out by sending us a text message, we will send you a text to confirm your
request. If you do not want to receive a confirmation text message, you may opt
out by sending an email to texthelp@livenation.com with your request and mobile
device number. It may take us up to 10 days to remove your mobile device number
from our database. For additional help, text "HELP" to the shortcode provided,
or email texthelp@livenation.com.

You authorize your wireless carrier to disclose information about your account,
such as subscriber status, payment method, and device details, if available, to
support identity verification, fraud avoidance, and other uses in support of
transactions for the duration of your business relationship with us. Information
may also be shared with other service providers to further support identity
verification and fraud prevention.

We are not responsible for the accuracy of any information displayed in our
mobile messaging, for any misdelivery or untimely delivery of any mobile
messaging, or for your deletion of or failure to store any mobile messaging from
us.


12. MOBILE DEVICE APPLICATION

If you install or use our mobile application, software, and services, including
any accompanying documentation (collectively, the "App"), we grant you a limited
right to install and use the App on a single authorized device located in the
United States and its territories, or in another country where we may offer the
App. You may use the App for your personal, non-commercial, and entertainment
purposes only. We do not grant you any rights to any related documentation,
support, upgrades, maintenance, or other enhancements to the App. We will not
provide you with any device, internet access, or wireless connection to use the
App. We are not responsible for any interaction between you and another App
user, or information you transmit through the App (including your location).


13. VIOLATION OF THE TERMS

We may investigate any violation of the Terms, including unauthorized use of the
Site. We may provide law enforcement with information you provide to us related
to your transactions to assist in any investigation or prosecution of you. We
may take legal action (consistent with Section 17, below) that we feel is
appropriate. You agree that monetary damages may not provide us a sufficient
remedy, and that we may pursue injunctive or other relief for your violation of
the Terms. If we determine that you have violated the Terms or the law, or for
any other reason or for no reason, we may cancel your account, delete all your
User Content, and prevent you from accessing the Site at any time without notice
to you. If that happens, you may no longer use the Site or any Content. You will
still be bound by your obligations under the Terms. You agree that we will not
be liable to you or any third party for termination of your access to the Site
or to your account or any related information, and we will not be required to
make the Site or your account or any related information available to you. We
may also cancel any ticket or merchandise order, and tickets or merchandise
acquired through your order. We may refuse to honor pending and future purchases
made from all accounts we believe may be associated with you, or cancel a ticket
or ticket order associated with any person we believe to be acting with you, or
cancel your ticket postings, or exercise any other remedy available to us.

You agree that your abusive use of the Site may cause damage and harm to us,
including impaired goodwill, lost sales, and increased expenses. You also agree
that monetary damages for your abusive use of the Site are difficult to
determine, and that if you, or others acting with you, request more than 1,000
pages of the Site or make more than 800 reserve requests on the Site in any
24-hour period, you, and those acting with you, will be jointly and severally
liable for liquidated damages in the amount of twenty-five cents ($0.25) for
each page request or reserve request made during that 24-hour period which
exceeds those limits.


14. DISCLAIMER OF WARRANTIES

WE PROVIDE THE SITE AND THE CONTENT TO YOU "AS IS" AND "AS AVAILABLE". WE TRY TO
KEEP THE SITE UP, BUG-FREE, AND SAFE, BUT YOU USE IT AT YOUR OWN RISK. TO THE
FULLEST EXTENT PERMISSIBLE BY LAW, AND TO THE EXTENT THAT APPLICABLE LAW PERMITS
THE DISCLAIMER OF EXPRESS OR IMPLIED WARRANTIES, WE DISCLAIM ALL WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF TITLE, NON-INFRINGEMENT, ACCURACY,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES THAT MAY ARISE
FROM COURSE OF DEALING OR COURSE OF PERFORMANCE OR USAGE OF TRADE. WE DO NOT
GUARANTEE THAT THE SITE WILL ALWAYS BE SAFE, SECURE, OR ERROR-FREE, OR THAT THE
SITE WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. WE ARE
NOT RESPONSIBLE FOR THE ACTIONS OR INFORMATION OF THIRD PARTIES, AND YOU RELEASE
US FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY
CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES. IF YOU ARE A
CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE § 1542, WHICH SAYS: A
GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY
DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING
THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS
OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.


15. LIMITATION OF LIABILITY

IN NO EVENT WILL WE OR OUR EVENT ORGANIZERS, SUPPLIERS, ADVERTISERS, AND
SPONSORS, BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY
KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY TYPE, AND ANY RIGHTS TO HAVE DAMAGES
MULTIPLIED OR OTHERWISE INCREASED, ARISING OUT OF OR IN CONNECTION WITH THE
SITE, THE CONTENT, OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE SITE, EVEN IF
WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF
WHETHER THE CLAIM IS BASED UPON ANY CONTRACT, TORT, OR OTHER LEGAL OR EQUITABLE
THEORY. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT
WE WILL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR (a) ANY FAILURE OF
ANOTHER USER OF THE SITE TO CONFORM TO THE CODES OF CONDUCT, (b) PERSONAL INJURY
OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN
TORT, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SITE, (c) ANY UNAUTHORIZED
ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION
AND/OR FINANCIAL INFORMATION STORED THEREIN, (d) ANY BUGS, VIRUSES, WORMS,
TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS, OR OTHER ITEMS OF A DESTRUCTIVE
NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE, (e) ANY ERRORS,
MISTAKES, INACCURACIES, OR OMISSIONS IN ANY CONTENT, OR (f) ANY LOST, STOLEN, OR
DAMAGED TICKETS, OR THE FAILURE OF A VENUE TO HONOR A TICKET. YOUR SOLE AND
EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE.
THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF
ITS ESSENTIAL PURPOSE. THE ALLOCATION OF RISK BETWEEN US IS AN ESSENTIAL ELEMENT
OF THE BASIS OF THE BARGAIN BETWEEN US. OUR AGGREGATE LIABILITY ARISING OUT OF
THE TERMS OR THE USE OF THE SITE WILL NOT EXCEED THE GREATER OF ONE HUNDRED
DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS. IN NO
EVENT WILL ATTORNEYS' FEES BE AWARDED OR RECOVERABLE. OUR LIABILITY WILL BE
LIMITED UNDER THIS PARAGRAPH TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW,
AND THE PROVISIONS OF THIS PARAGRAPH WILL NOT APPLY TO THE EXTENT APPLICABLE LAW
PERMITS THE RECOVERY OF DAMAGES, ATTORNEYS' FEES, OR COSTS OTHERWISE PROHIBITED
UNDER THIS PARAGRAPH.  THE PROVISIONS OF THIS PARAGRAPH THAT (a) PROHIBIT
DAMAGES TO BE MULTIPLIED OR OTHERWISE INCREASED, (b) IMPOSE A DAMAGES LIMITATION
OF THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU HAVE PAID US IN
THE PAST TWELVE MONTHS, AND (c) PROHIBIT THE RECOVERY OF ATTORNEYS' FEES AND
COSTS, DO NOT APPLY IN CERTAIN STATES, INCLUDING WITHOUT LIMITATION NEW JERSEY,
TO CLAIMS BROUGHT UNDER STATUTES PERMITTING SUCH RECOVERY.


16. INDEMNIFICATION

If anyone brings a claim against us related to your use of the Site, the
Content, your User Content, or your violation of the Terms, you agree to
indemnify, defend, and hold us and our affiliated companies, Event Organizers,
suppliers, advertisers, and sponsors, and each of our officers, directors,
employees, and agents, harmless from and against any and all claims, damages,
losses, and expenses of any kind (including reasonable legal fees and costs). We
reserve the right to take exclusive control and defense of any claim, and you
will cooperate fully with us in asserting any available defenses.


17. MANDATORY ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

YOU AND WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY DISPUTE, CLAIM, OR
CONTROVERSY RELATING IN ANY WAY TO THE TERMS, YOUR USE OF THE SITE, OR PRODUCTS
OR SERVICES SOLD, DISTRIBUTED, ISSUED, OR SERVICED BY OR THROUGH US—IRRESPECTIVE
OF WHEN THAT DISPUTE, CLAIM, OR CONTROVERSY AROSE—WILL BE RESOLVED SOLELY BY
BINDING, INDIVIDUAL ARBITRATION AS SET FORTH IN THE TERMS, RATHER THAN IN COURT.
YOU AND WE THEREBY EACH AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL, AND AGREE THAT
YOU AND WE MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY,
AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE
PROCEEDING.

Exceptions. The arbitration agreement and class action waiver set forth in this
Section 17 shall be subject to these limited exceptions:

You may assert claims in small claims court if your claims apply.

 * If a claim involves the conditional license granted to you as described in
   the Ownership of Content and Grant of Conditional License section (Section 3)
   above, either of us may file a lawsuit in a federal or state court located
   within Los Angeles County, California, and we both consent to the
   jurisdiction of those courts for such purposes.

 * In the event that the arbitration agreement in the Terms is for any reason
   held to be unenforceable, any litigation against us (except for small claims
   court actions) may be commenced only in a federal or state court located
   within Los Angeles County, California, and you and we each consent to the
   jurisdiction of those courts for such purposes.

 * You and we each retain the right to participate in class-wide settlement of
   claims.

Informal Dispute Resolution. You and we each recognize and agree that good
faith, informal efforts to resolve disputes often result in prompt, low-cost,
and mutually beneficial outcomes. Therefore, you and we each agree that, before
either of us may commence an arbitration or assert a claim in small claims
court, you and we will engage in the following informal dispute resolution
process:

 * The party seeking to initiate a claim in arbitration or small claims court
   (“claimant”) must give written notice to the other party (“respondent”). To
   notify us that you intend to initiate informal dispute resolution, you must
   send an email to Live Nation Entertainment, Inc. at disputes@livenation.com,
   providing: your full name; the email address and mailing address associated
   with your Live Nation or Ticketmaster account; your counsel’s name and
   contact information, if you are represented by counsel; and a brief
   description of your claim(s) and the relief sought. To notify you that we
   intend to initiate informal dispute resolution, we will email you at the
   email address associated with your Live Nation or Ticketmaster account and
   provide a brief description of our claim(s) and the relief sought, and our
   counsel’s name and contact information.

 * You and we will then personally meet and confer, via teleconference or
   videoconference, in a good faith effort to informally resolve any claim
   covered by this mutual arbitration agreement. If either you or us is
   represented by counsel, that counsel may participate in the informal dispute
   resolution conference.

 * All offers, promises, conduct, and statements made in the course of the
   informal dispute resolution process by any party, its agents, employees, and
   attorneys are confidential and not admissible for any purpose in any
   subsequent proceeding, provided that evidence that is otherwise admissible or
   discoverable shall not be rendered inadmissible or non-discoverable as a
   result of its use in the informal dispute resolution process.

 * The informal dispute resolution conference shall occur within sixty (60) days
   of receipt of the written notice described above, unless an extension is
   mutually agreed upon by you and us. If, after participating in that
   conference, you and we have been unable to resolve the dispute, the claimant
   may commence an arbitration or assert a claim in small claims court in
   accordance with this arbitration agreement.

 * Any statute of limitations will be tolled while you and we engage in the
   informal dispute resolution process described in this section.

Governing Law; Interpretation and Enforcement. The arbitration agreement in the
Terms is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) (“FAA"),
including its procedural provisions, in all respects. This means that the FAA
governs, among other things, the interpretation and enforcement of this
arbitration agreement and all of its provisions, including, without limitation,
the class action waiver. State arbitration laws do not govern in any respect.
Further, you and we each agree that the Terms evidence a transaction involving
interstate commerce, and will be governed by and construed in accordance with
federal law to the fullest extent possible.

Arbitration Generally; Relief Available. There is no judge or jury in
arbitration, and court review of an arbitration award is limited pursuant to the
FAA. However, an arbitrator can award on an individual basis the same damages
and relief as a court (including injunctive and declaratory relief or statutory
damages),  and must follow the Terms as a court would. For the avoidance of
doubt, the arbitrator can award public injunctive relief if authorized by law
and warranted by the individual claim(s).

Arbitration Proceedings and Rules. The following rules and procedures shall
apply:

 * Any arbitration will be administered by New Era ADR in accordance with their
   Virtual Expedited Arbitration Rules and Procedures, as well as any applicable
   General Rules and Procedures, except as modified by the Terms. New Era ADR’s
   Virtual Expedited Arbitration Rules and Procedures and General Rules and
   Procedures are both available at www.neweraadr.com/rules-and-procedures/.

 * The arbitrator shall be selected pursuant to New Era ADR’s standard rank and
   strike process, as set forth in New Era ADR’s General Rules and Procedures.

 * To increase the efficiency of administration and resolution of arbitrations:
   in the event of a claim seeking equitable relief (including injunctive
   relief), the arbitrator shall bifurcate the proceeding and rule on liability
   first, before conducting any proceedings (including discovery) related to the
   appropriate relief.

 * Unless applicable law provides otherwise, the arbitration proceeding and all
   records pertaining to it—including but not limited to any documents prepared
   or produced in connection with the arbitration proceeding, as well as the
   hearing and the arbitration award—will be confidential and will not be
   disclosed to any third party, except as necessary to obtain court
   confirmation of the arbitration award.

In the event that New Era ADR is unable to conduct the arbitration for any
reason, the arbitration will be conducted by FairClaims pursuant to its
FastTrack Rules & Procedures, and/or any applicable rules for consumer
arbitrations, available at www.fairclaims.com. In the event that FairClaims is
unable to conduct the arbitration for any reason, you and we will mutually
select an alternative arbitration provider, and the arbitration will be
conducted pursuant to that provider’s applicable rules. If, pursuant to this
paragraph, the arbitration is conducted by an arbitration provider other than
New Era ADR, references to New Era ADR and its rules in the Terms shall be
construed as references to that arbitration provider and its applicable rules.

Commencing an Arbitration. A party who has complied with the informal dispute
resolution provisions described above, and who wishes to start arbitration, must
submit a Demand for Arbitration and a copy of the Terms to New Era ADR
at app.neweraadr.com, and must also give notice to the other party. If the
notice is being sent to us, it must be emailed to Live Nation Entertainment,
Inc. at disputes@livenation.com. If the notice is being sent to you, it will be
sent to the email address associated with your Live Nation or Ticketmaster
account.

Arbitration Fees and Costs. If you commence an arbitration in accordance with
the Terms, you will be required to pay New Era ADR’s $300 filing fee. You will
not be responsible for paying any other fees for the arbitration, other than the
filing fee; all other fees or expenses charged by New Era ADR will be paid by us
(unless the arbitrator finds that either the substance of your claim or the
relief sought is frivolous or brought for an improper purpose). Further, if New
Era ADR determines that you are unable to pay any part of the filing fee, we
will pay that part too.

In the event that the arbitration is conducted by a different arbitration
provider in accordance with the Terms, payment of any filing, administration, or
arbitrator fees shall be governed by that provider’s rules.

You and we each agree that New Era ADR, FairClaims, JAMS, and any other
arbitration provider selected pursuant to the Terms has discretion to modify the
amount or timing of any fees due under any applicable rules or fee schedules,
and further agree not to oppose any modifications to the timing or amount of any
fees due—provided that such modifications do not increase the fees to either you
or us.

Attorneys’ Fees. You are responsible for your own attorneys’ fees; we will not
pay any attorneys’ fees unless ordered to do so by the arbitrator. For the
avoidance of doubt, in cases where a statute gives you the right to recover
attorneys’ fees if you prevail, the arbitrator may award attorneys’ fees
pursuant to that statute.

Delegation; Interpretation. The arbitrator, and not any federal, state or local
court or agency, shall have exclusive authority to the extent permitted by law
to resolve all disputes arising out of or relating to the interpretation,
applicability, enforceability, or formation of this Agreement, including, but
not limited to, any claim that all or any part of this Agreement is void or
voidable; however, in the event of a dispute about which particular version of
this Agreement you agreed to, a court will decide that specific question. This
arbitration agreement is intended to be broadly interpreted and will survive
termination of the Terms.

Limited Right to Appeal. As explained above, court review of the arbitrator’s
decision is limited pursuant to the FAA; however, the Terms provide a limited
right to appeal the arbitrator’s decision to a panel of JAMS arbitrators, as set
forth in this sub-section. Specifically, in the event that the arbitrator awards
injunctive relief against either you or us, the party against whom injunctive
relief was awarded may—within 21 days of the arbitrator’s final decision—appeal
that decision to JAMS, in accordance with the following procedure:

 * Except as otherwise provided by the Terms, the appeal will be conducted
   pursuant to the JAMS Optional Arbitration Appeal Procedure, available
   at www.jamsadr.com.

 * To commence an appeal, a party must submit the Demand for Arbitration Form
   available at www.jamsadr.com, and must also provide notice to the other party
   in the manner described above in this section.

 * The JAMS appeal panel will consist of arbitrators who are either (a) retired
   state or federal judges or (b) licensed attorneys with at least 20 years of
   active litigation experience and substantial expertise in the substantive
   laws applicable to the subject matter of the dispute.

 * The JAMS appeal panel will conduct a de novo review of the arbitrator’s
   decision. 

 * Except as provided in the FAA, there will be no right of appeal from the JAMS
   appeal panel’s decision.

Special Provision Regarding Resale Tickets for Events Located in Illinois.
Solely for the purpose of complying with the Illinois Ticket Sale and Resale
Act, 815 ILCS 414/1.5 et seq., if your dispute regards the resale of a ticket
for any event located in the State of Illinois, then the following applies: You
may submit any complaint you may have to New Era ADR as an arbitration demand,
in accordance with the rules and procedures outlined in this section, and any
such claims shall be decided by an independent arbitrator in accordance with the
Terms. Without waiving the agreement to arbitrate or any other terms in this
Section 17, you also agree to submit to the jurisdiction of the State of
Illinois for any complaints involving a ticketed event held in Illinois. For the
sake of clarity, your agreement to submit to the jurisdiction of the State of
Illinois for any complaint involving a ticketed event held in Illinois does not
in any way waive your and our agreement to arbitrate, or the scope of
arbitration, but simply means that—for any court proceeding that may take place
in conjunction with an arbitration (e.g., a motion to enforce an arbitration
award), or in the event the arbitration agreement is held unenforceable—you
agree to submit to jurisdiction in Illinois. If you have an inquiry regarding a
ticket resale transaction made for any event located in Illinois, please contact
us at 550 W. Van Buren Street, 13th Floor, Chicago, Illinois 60607 or (877)
446-9450.


18. NO RELIANCE AND FORWARD-LOOKING STATEMENTS

The information contained on the Site may not be current and should not be used
or relied on for any investment decision regarding our securities or for any
similar purpose. We file annual, quarterly, and current reports, proxy
statements, and other information with the United States Securities and Exchange
Commission (“SEC”). Copies of our filings are available at
www.investors.livenationentertainment.com and also at the SEC’s website at
www.sec.gov.

Statements on the Site regarding our financial condition, results of operations
and business, and our expectations or beliefs concerning future events that are
not historical facts are “Forward-Looking Statements” within the meaning of the
Private Securities Litigation Reform Act of 1995. Use of the words “believes,”
“expects,” “anticipates,” “plans,” “estimates,” or words of similar meaning are
intended to identify Forward-Looking Statements but are not the exclusive means
of identifying such statements. We caution you that there are some known and
unknown factors that could cause actual results to differ materially from any
future results, performance, or achievements expressed or implied by such
Forward-Looking Statements, including but not limited to economic, competitive,
governmental, and technological factors affecting our operations, markets,
products, services, and prices, as well as the risks and uncertainties set forth
in the documents we file with the SEC, specifically the section titled “Item 1A.
Risk Factors” of our most recent Annual Report on Form 10-K and Quarterly
Reports on Form 10-Q and Current Reports on Form 8-K. We do not undertake any
obligation to publicly update or revise any Forward-Looking Statements because
of new information, future events, or otherwise.


19. SEVERABILITY

It is our belief that the Terms do not contain any provision contrary to law.
However, if any part of the Terms is determined to be illegal, invalid, or
unenforceable, you agree that: (a) that part shall nevertheless be enforced to
the extent permissible in order to effect the intent of the Terms, and (b) the
remaining parts shall be deemed valid and enforceable.


20. QUESTIONS

If you have any questions, comments, or complaints regarding the Terms or the
Site, please contact us at:

Live Nation Entertainment, Inc.
Attn: General Counsel
9348 Civic Center Drive
Beverly Hills, CA 90210
(800) 653-8000
LNELegal@livenation.com

California users may also contact the Complaint Assistance Unit of the Division
of Consumer Services, California Department of Consumer Affairs, located at 1625
North Market Blvd., Sacramento, CA 95834, (800) 952-5210.

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Terms of Use

IN THIS ARTICLE

 * NOTICE REGARDING FUTURE CHANGES TO TERMS:
 * NOTICE REGARDING ARBITRATION AND CLASS ACTION WAIVER:
 * COVID-19 WARNING:
 * Table of Contents
 * 1. Account Registration
 * 2. Code of Conduct
 * 3. Ownership of Content and Grant of Conditional License
 * 4. Making Purchases
 * 5. Forums and User Content
 * 6. Claims of Copyright Infringement on the Site
 * 7. Links
 * 8. Parental Controls
 * 9. Access from Outside the United States
 * 10. Rules for Sweepstakes, Contests and Games
 * 11. Mobile Messaging
 * 12. Mobile Device Application
 * 13. Violation of the Terms
 * 14. Disclaimer of Warranties
 * 15. Limitation of Liability
 * 16. Indemnification
 * 17. Mandatory Arbitration Agreement and Class Action Waiver
 * 18. No Reliance and Forward-Looking Statements
 * 19. Severability
 * 20. Questions




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