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* Homepage * Video * Audio * News * Local * Canada * World * Weather * Traffic * Contact Us & News Tips * Privacy Policy * Ad Choices * Terms of Service * Political Ads Registry Close the sidebar CITYNEWS TORONTO Rogers Media Open App TTC, CYBER EXPERTS CONTINUE TO INVESTIGATE RANSOMWARE ATTACK * Oct 29, 2021 * John Marchesan, Michael Ranger A TTC sign is seen lit up at night in an undated photo. CITYNEWS/Dilshad Burman CITYNEWS/Dilshad Burman Staff from the Toronto Transit Commission, along with external cybersecurity experts, continue to investigate and troubleshoot a systemwide ransomware attack. The TTC says the personal information of riders and employees is safe, but service is still being impacted. Customers will have trouble planning their trips online — ‘next vehicle’ information is unavailable — but there has not been any significant service disruptions to any TTC routes. ADVERTISEMENT According to the TTC, they experienced loss of their Vision system which is used to communicate with vehicle operators, forcing them to use a backup radio system. They also lost vehicle information used to update trip planning apps and Wheel-Trans bookings were unavailable. Internal email service was also affected. The transit agency announced it was the victim of the attack on Friday, they say systems impacted by the attack are still down, and they continue to work to restore them safely and securely. TTC officials say they were made aware of “unusual network activity” on Thursday night and by midday Friday, the hackers “broadened their strike on network servers” “This incident did not cause significant service disruptions and there is no risk to employee or customer safety,” the TTC said in a statement Friday night. ADVERTISEMENT “The full extent of the attack is being looked into and the TTC is working with law enforcement and cybersecurity experts on this matter.” While the TTC called it a ransomware attack, they did not say if any demands had been made. Ransomware is a form of malicious software that attacks where a company’s data is encrypted, locking the user out. As a result of the hack, single-day subway closures which had been planned for a portion of Line 1 between St. Clair and College stations on Saturday has been cancelled. The TTC provides public transit service for up to 1.7 million people per weekday in Toronto and surrounding municipalities. ADVERTISEMENT -------------------------------------------------------------------------------- Files from The Canadian Press were used in this report ADVERTISEMENT MORE FROM LOCAL * OPP nab two separate extreme speeders on the QEW * Teen set to be sentenced in St. Mike’s school sex assault case * Teen skateboarder struck by car in downtown Toronto, serious injuries * Ontario hiking minimum wage to $15/hour in 2022: Sources * Toronto police investigating after man spotted spraying unknown substance into dog bowl 333 Bloor Street East, Toronto, Ontario M4W 1G9 © 2002-2021 Rogers Media. All rights reserved.