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26 March 2024



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GOVERNMENT TRENDS 2024


GOVERNMENTS ARE STRATEGICALLY COMBINING MULTIPLE TOOLS AND TECHNIQUES TO ACHIEVE
10X IMPROVEMENT ACROSS OPERATIONS, SERVICE DELIVERY, CUSTOMER EXPERIENCE, AND
MISSION OUTCOMES.

Explore



GOVERNMENT & PUBLIC SERVICES

CENTER NAME

download the report

Past reports

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Table of Contents

Table of contents

Introduction Key themes download the report CONTINUE THE CONVERSATION
Acknowledgments related content Past reports



GOVERNMENT TRENDS 2024


INTRODUCTION

The convergence of technology with process, policy, workforce, and regulatory
innovations is enabling governments to exponentially enhance service delivery
and operations.

Read the full introduction

--------------------------------------------------------------------------------


GOVERNMENT AT WARP SPEED

How agencies are accelerating public service delivery and reducing burdens on
citizens and businesses.

ARTICLE 15-MIN READ


UNLEASHING PRODUCTIVITY IN GOVERNMENT

Advances in AI, including generative AI, provide an opportunity for a decade or
more of deep productivity improvements in government.

ARTICLE 17-MIN READ


GOVERNMENT’S NEWFOUND AGILITY

Governments are becoming agile across a range of areas, including policymaking,
regulation, technology development, procurement, and broader organizational
agility.

ARTICLE 15-MIN READ


NURTURING ECOSYSTEMS TO SUPERCHARGE INNOVATION

Transformational innovations are already shaping the future. Governments can
help ensure they address today’s most pressing needs by aligning interests
within innovation ecosystems.

ARTICLE 13-MIN READ


CROSSING BOUNDARIES TO TRANSFORM MISSION EFFECTIVENESS

Government agencies are collaborating with other entities and the private sector
to solve wicked problems, achieving a 10x boost in mission effectiveness.

ARTICLE 13-MIN READ


GOVERNMENT’S RESILIENCE IMPERATIVE

Governments are embedding resilience within their operations and bolstering
society’s ability to withstand and recover from a broad spectrum of disruptions.

ARTICLE 11-MIN READ


GOVERNMENT’S ROLE IN SCALING EQUITY

Governments should pursue tangible equity through diverse measures, including
leveraging technology, human-centered approaches, inclusive policies, and
strategic partnerships.

ARTICLE 15-MIN READ


10X IMPROVEMENT IN CUSTOMER EXPERIENCE

Combining digital public infrastructure like digital identity with tools like
human-centered design can help governments significantly enhance customer
experience.

ARTICLE 11-MIN READ
DOWNLOAD THE REPORT


CONTINUE THE CONVERSATION


MEET THE INDUSTRY LEADERS

William D. Eggers

Executive director, Center for Government Insights

Beth McGrath

Global leader, Government and Public Services

Jason Salzetti

US leader, Government and Public Services


VISIT THE DELOITTE CENTER FOR GOVERNMENT INSIGHTS

Access more insights for the defense, security and justice, government health
care, state and local government, transportation and infrastructure, human
services, and higher education sectors.

get more insights


ACKNOWLEDGMENTS

The authors express their gratitude to David Noone, Thirumalai Kannan D, Apurba
Ghosal, and Nicole Luis from the Deloitte Center for Government Insights for
their invaluable operational and research support. Special appreciation for
Meenakshi Venkateswaran for her design contributions to the report's graphics.

The authors express their gratitude to David Noone, Thirumalai Kannan D, Apurba
Ghosal, and Nicole Luis from the Deloitte Center for Government Insights for
their invaluable operational and research support. Special appreciation for
Meenakshi Venkateswaran for her design contributions to the report's graphics.

This report owes its publication to the dedicated support of the Deloitte
Insights team. The authors would like to acknowledge Kavita Majumdar, Rupesh
Bhat, and Abrar Khan for their editorial contributions. They would also like to
thank the following members of the visual and design team for their artwork and
data visualizations: Melissa O’Brien, Matthew Lennert, Sylvia Chang, Jim
Slatton, Jaime Austin, Molly Piersol, and Sanaa Saifi. They also thank the
Deloitte Insights production editors, Blythe Hurley and Hannah Bachman, for
their flexibility and guidance.

The author team extends their gratitude to various members of Deloitte’s
Government and Public Services (GPS) global leadership for their insights,
feedback, and continued support, including Miguel Antunes, Ines dos Santos
Costa, Jean Gil Barroca, Ed Roddis, Ben Powell, Emma Cooper, Victoria Smith,
Alexander Massey, Joe Rahman, Rachel Frey, Simpson Harlan, Joshua Rachford,
Kelley Lane, Rajiv Gupta, Marc Mancher, Art Stephens, Amy Zalman, Scott
Streiner, Mike Pentland, Darren Hawco, James Gordon, Alia Kamlani, Andrew Medd,
Debra Sandomirsky, Shubhranshu Patnaik, Sreeram Ananthasayanam, P.S. Easwaran,
Rumki Majumdar, Debashish Biswas, Thandavarayan Kathir, Rajib Sinha, Ursula
Brennan, Jonathan Shotter, Stuart McCusker, and David Lovatt.

Finally, the author team would like to thank the GPS marketers—Shane O’Hagan,
Leslie Wolf, Revathi Marthi, and Rajit Dey—for their support in promoting
Government Trends 2024 across various geographies.


RELATED CONTENT


GOVERNMENT’S FUTURE FRONTIERS

The podcast series examines what it takes to confront some of the most pressing
issues of today and the emerging questions that will help build the future.

Collection


GENERATIVE AI TRANSFORMING GOVERNMENT

Integrating generative AI with other automation tools and human judgment can
revolutionize government operations.

Collection


BUILDING A FUTURE-READY CITY

The Global City Survey shows how cities worldwide are bolstering their
resilience and adaptability to tackle present and future challenges.

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REVISITING THE GOVERNMENT’S ROLE IN CATALYZING MODERN INNOVATION

A toolkit for public sector organizations to energize ecosystems and spur
innovation

ARTICLE 24-min read


EXPLORE MORE TOPICS

Center for Government Insights, Public policy, Governance, Artificial
intelligence (AI), Public Sector, Technology, Regulation and Reform, Resilience,
Public-Private Partnerships

GOVERNMENT & PUBLIC SERVICES

back to GOVERNMENT TRENDS 2024

 

CENTER NAME

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For a transcript of the audio, read the report

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