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2 forms found in the DOM

GET https://sdcommunitypower.org/

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  <input type="submit" class="search-submit" value="Search">
  <input type="hidden" name="lang" value="en">
</form>

POST https://sdcommunitypower.org/?na=s

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  <div class="tnp-field tnp-field-email"><label for="tnp-1">Email</label>
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</form>

Text Content

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 * English
   * Español
   * Tagalog (PDF)
 * FAQ
 * Contact
 * Meetings & Agendas

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 * Your Choice
   * Compare Service Plans
   * Opt Up to Power100
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   * Re-enroll in SDCP
 * Billing & Rates
   * Residential Rates
   * Commercial Rates
   * Understanding your Bill
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 * Programs
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   * Feed-In Tariff (FIT)
 * About
   * About SDCP
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   * Media Center
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   * Key Documents
   * Solicitations
   * Legislative Priorities




PRIVACY POLICY

CUSTOMER DATA CONFIDENTIALITY POLICY

San Diego Community Power (SDCP), its employees, agents, contractors, and
affiliates will maintain the confidentiality of customer information, which may
include, but not be limited to, individual customers’ names, service addresses,
billing addresses, telephone numbers, e-mail addresses, account numbers, social
security numbers, taxpayer identification numbers, and electricity consumption
information except where reasonably necessary to conduct SDCP’s business or to
provide services to customers as required by the California Public Utilities
Commission (CPUC).

Examples of reasonably necessary business purposes include but are not limited
to when such disclosure is necessary to (a) comply with an applicable law,
regulation or court order; (b) enable SDCP to provide service to its customers;
(c) collect unpaid bills; (d) obtain and provide credit reporting information;
(e) resolve customer disputes or inquiries; (f) communicate about demand
response, energy efficiency, energy management, and conservation programs, or
(g) in situations of imminent threat to life or property, or to prevent or
resolve service interruptions. SDCP will not disclose customer information for
telemarketing, e-mail, or direct mail solicitation. Aggregate data that cannot
be traced to specific customers may be released at SDCP’s discretion.

Customer information, including individual customer names, addresses, and
electric energy usage data, is collected via SDG&E’s metering systems. For the
circumstances constituting reasonably necessary disclosures cited herein, SDCP
may share customer information with contractors and vendors for purposes of
providing services and operating programs. Contractors and vendors are required
to agree to only use customer information for program operational purposes and
protect it under the same standards as SDCP. SDCP maintains customer-specific
energy usage and billing information for only as long as is reasonably
necessary, typically not more than five years unless otherwise required by law
or regulation. 

SDCP will handle customer energy usage information in a manner that is fully
compliant with  applicable law, which includes, but is not limited to, the
California Public Utility Commission’s required privacy protections for
customers of Community Choice Aggregators defined in Decision 12-08-045, as may
be amended or replaced from time to time.

SDCP will provide notices related to this policy as required by applicable law,
including Decision 12-08-045.  Such notice may include, but not be limited to:
(a) providing notice in writing when confirming a new customer account; (b)
informing customers at least once annually how they may obtain a copy of the
notice, inclusive of any updates or revisions to this policy; and (c) providing
links to the notice on SDCP’s website at www.sdcommunitypower.org and in
electronic communications with customers.  Any changes to this policy between
notification periods will be communicated through SDCP’s website. Previous
versions of this policy may be requested via email at
customerservice@sdcommunitypower.org.

Upon request, SDCP will provide customers convenient and secure access to
customer information in an easily readable format that is no less detailed than
the data SDCP discloses to authorized third parties.

Customers having any questions or concerns regarding the collection, storage,
use, or distribution of customer information, or who wish to view, inquire
about, or dispute any customer information held by SDCP or request to limit the
collection, use or disclosure of such information, may contact us at
customerservice@sdcommunitypower.org.

Employees of SDCP and covered entities doing business with SDCP shall be
provided a copy of this policy, and it shall be construed and implemented
consistent with any other policies relating to the protection of confidential
information. 

To ensure timely compliance with legal developments and/or changes in SDCP’s
practices or procedures, SDCP’s Chief Executive Officer, in consultation with
SDCP’s General Counsel, is authorized to amend this policy without further
approval of the Board of Directors. 

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SDCP customers are eligible for the California Climate Credit, which includes
$128.34 in bill credits for the electricity portion of your bill in August &
September.
The California Climate Credit is part of California’s efforts to fight climate
change. Learn more at www.cpuc.ca.gov/climatecredit.