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1
The HR leader’sThe HR leader’s
guide to enabling aguide to enabling a
remote workforceremote workforce
© 2020 Qualtrics LLC



BRIAN GALLOWAY

5/4/2023, 7:36:25 PM



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Table of
Contents
Intro: From The XM Institute’s Ben Granger
Chapter 1: The new normal
Chapter 2: Best practices for HR and people team leaders
Chapter 3: Advice and support for managers
Chapter 4: Communicating effectively with your people
Chapter 5: The positives and challenges of a remote workforce
Chapter 6: 8 ways to help your people feel less isolated and anxious
Chapter 7: Why listening is more important now than ever


3
HOW CAN WE HELP?
Organizational disruptions and change always create uncertainty among employees,
managers and leaders alike.
Nearly every organization on earth is being disrupted right now and millions of
workers
across the globe have suddenly moved from brick-and-mortar offices to remote
locations;
and for many workers and organizations, for the very first time.
In these times of crisis, organizations look to their HR leaders for guidance
and reassurance.
XM IS CRUCIAL IN TIMES OF UNCERTAINTY
At Qualtrics, we obsess over helping organizations master the discipline of
experience
management (XM). As our research has clearly demonstrated, organizations that
continually practice the discipline of XM, and intentionally focus on measuring
and
improving the experiences of their employees, customers, products and overall
brands,
outperform those that do not.
Introduction
It is our belief
that the discipline
of XM is even
more important
in times of
uncertainty
and crisis.



































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5 key areas to focus on during a downturn
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