www.santanderforintermediaries.co.uk
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Effective URL: https://www.santanderforintermediaries.co.uk/help-and-register/contact-us/?dm_i=1T0R,8F19F,5RFV32,YQP1T,1
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IMPORTANT PRODUCT UPDATE
We’ve temporarily withdrawn all our new business residential and Buy to Let
fixed and tracker rates.
Please do not submit a full mortgage application until we relaunch our new
business range on Wednesday 14 June.
Please note: You can submit product transfer requests until midnight today.
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Menu Log on Contact Calculators Rates Criteria Search
* Contact
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* Home
* Products & Criteria
Rates and lending criteria
* Latest mortgage rates
* Mortgage lending criteria
* FCA mortgage prisoners
* Self-employed
Product information
* Buy to Let
* 95% LTV mortgages
* Help to Buy schemes
* New build
* Large loans
* Shared Ownership
* Benefit packages
Existing mortgage customers
* Moving home
* Product transfers
* Additional borrowing
* Greener homes
* Other mortgage queries
Mortgage news
* Mortgage news
* Calculators & Forms
Residential
* Affordability calculator
* Mortgage payment calculator
Buy to Let
* Buy to Let calculator
Changes to an application
* Substitute property form
* Additional property form
Forms and declarations
* Accountant's certificate
* Direct Debit mandate form
* Residential mortgage declaration
* See all other forms and declarations
* Submit & Track Business
Service levels
* Our service levels
Submitting an application
* How to use Introducer Internet
* Find an approved solicitor
* Tips to get a quicker offer
* Submitting evidence and supporting documents
Tracking and making changes
* Tracking an application
* Making changes to an application
* Literature
Case packaging guides
* Accountant's certificate requirements guide
* Evidence requirements guide
* See all other case packaging guides
Introducer Internet guides
* How to submit a Help to Buy application
* How to submit a Shared Ownership application
* Interest only repayment vehicle guide
* See all other Introducer Internet guides
Factsheets and information
* Data protection agreement
* Mortgage terms of business
* Tariff of mortgage charges
* See all other factsheets and information
Product transfers
* Helping your client accept their product transfer
* Product transfer FAQs
* Product transfer user guide
* Help & Register
Contact us
* Contact us
* Complaints
* Meet the team
Register with us
* Register as a Santander broker
* Register a Santander mortgage administrator
Useful information
* About us
* Accessibility
* Privacy Statement
* Site map
* Terms of business
* Vulnerable customers
Industry updates
* Bank of England base rate information
* Consumer Duty
* Fraud and scams
* Mortgage Charter
Cookies
* Cookie policy
1. Home
2. Help and register
3. Contact us
CONTACT US
Please check our latest service level page as well as the Mortgage Application
Tracking System in Introducer Internet to find out the status of your
applications before calling us. Remember you'll get a quicker response with Live
Chat for your new business and existing application queries. If you need to call
us, our busiest periods are 12 noon to 2pm and 4pm to 5pm.
FIND YOUR DEDICATED CONTACT
Enter your Company/Introducer code to find your dedicated contact details.
If you don’t know your Company/Introducer code, please email the Introducer
Internet Registrations Team at msa@santander.co.uk
If you haven’t yet registered with us, please click here
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LIVE CHAT
You and your administrators can Live Chat with us about your existing
applications and new business enquiries.
Live Chat is available Monday to Friday 9am to 5pm.
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BROKER SUPPORT TEAM
Your Broker Support Team can help over the phone with your new business and
product transfer queries, and your existing applications.
Please enter your Company/Introducer ID in the boxes at the top of this page to
find your dedicated contact details.
New business enquiries
Your Broker Support Team is available to help with any new business enquiries,
including:
* understanding our residential and BTL lending criteria
* case packaging advice
* ownership of any issues through to resolution
* our products, service and online systems
* agreement in principle declines
* mortgage application declines
* maximum loan queries
* appeals and escalations
* loans over £1 million.
They're available during the following times:
Monday and Friday 9.30am to 5pm
Tuesday and Thursday 9am to 5pm
Wednesday 10am to 5pm
Product transfers
Your Broker Support Team is available to help with any queries about product
transfers, including:
* submitting a product transfer
* helping your client accept their product transfer
* our cancellation process.
They're available during the following times:
Monday and Friday 9.30am to 5pm
Tuesday and Thursday 9am to 5pm
Wednesday 10am to 5pm
Existing applications
Your Broker Support Team is available to help with any queries about a current
mortgage application, including:
* case updates
* product fee queries
* valuation queries
* documentation request queries.
They're available during the following times:
Monday and Friday 9.30am to 5pm
Tuesday and Thursday 9am to 5pm
Wednesday 10am to 5pm
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NEW BUILD HELPDESK
New build helpdesk
Our New Build Specialists will work closely with you to ensure your cases
complete on time. They’ll:
* manage pipeline cases that can’t be dealt with through your usual dedicated
sales contact,
* escalate and take ownership of any urgent cases, and
* deal with any complex new business enquiries.
Give them a call on 0800 085 1329 or send an email
to newbuild.team@santander.co.uk
They're available during the following times:
Monday and Friday 9.30am to 5pm
Tuesday and Thursday 9am to 5pm
Wednesday 10am to 5pm
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HOW ELSE CAN WE HELP?
Other useful contacts
Who to contact Type of enquiry Contact Intermediary Registration Team
* Intermediary leaving the firm
* Changes to intermediary contact details
If an intermediary is leaving the firm, please send an email to advise us at the
earliest opportunity.
msa@santander.co.uk
Please only use this email address for registration queries
Mortgage Centre
* Mortgage offers
* Valuation reports
* Solicitor correspondence
0800 085 1690 Large Loans Team New business enquiry for loans over £1m
santanderlargeloanenquiries@santander.co.uk
Introducer Internet helpdesk Technical support when using Introducer Internet
0800 085 1198 Introducer Internet registrations
All queries with registrations, including if you want to find out your
Introducer Internet ID
msa@santander.co.uk
Intermediary Payments Team
Procuration fee enquiries
boxprocfeeenquiries@santander.co.uk
LMS STARS helpline Technical support when using STARS 0343 221 0610 LMS Customer
Services Team Law firm queries with your client’s BTL or residential remortgage
application
0345 075 7424
santander@lms.com
Enact Limited Law firm queries with your client’s residential remortgage
application
0344 244 2962
remobrokerupdates@enact.co.uk
Optima Legal Law firm queries with your client’s residential remortgage
application
0344 571 6431
santander@optimalegal.co.uk
Money Worries - Santander UK Your clients who are worried about making their
mortgage payment
https://www.santander.co.uk/personal/support/customer-support/money-worries
Customer card payments
Customers wanting to complete a credit/debit card payment for:
* Product fees
* Valuation fees
0333 207 2684
This is a customer only telephone number for broker introduced mortgage
applications
Santander Additions Insurance
For existing policy references starting POL/AB only.
If policy underwritten by Ageas
If policy underwritten by Aviva
If policy underwritten by RSA
Lines are open 24/7
0370 241 2719
0800 012 345
0121 275 2691
Call charges:
* 03 numbers: calls from UK landlines and mobiles cost no more than calls to
geographic numbers (01 or 02) and are included in inclusive minutes and
discount schemes in the same way.
Introducer Internet site availability
The site is available 24 hours a day, 7 days a week. You can submit cases to us
between 6am and midnight Monday to Saturday, and between 9am and 6pm on Sundays.
Not yet registered?
If you need to contact us but are still waiting for your registration details,
please call 0800 085 1329 during the following times:
Monday and Friday 9.30am to 5pm
Tuesday and Thursday 9am to 5pm
Wednesday 10am to 5pm
PRODUCTS
* Products and criteria
* Calculators and forms
* Submit and track business
* Literature
* Help and register
HELP AND SUPPORT
* Accessibility
* Contact us
* Site map
* Terms of business
SFI
* About us
* Privacy statement
* Cookie policy
* Meet the team
* Treating customers fairly
SANTANDER SITES
* Santander
* Cater Allen
Copyright © Santander UK plc. All rights reserved
Santander for Intermediaries is a brand of Santander UK plc and is not a
regulated company. Santander UK plc. Registered Office: 2 Triton Square,
Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747.
Registered in England and Wales. Telephone 0330 9 123 123. Calls may be recorded
or monitored. Authorised by the Prudential Regulation Authority and regulated by
the Financial Conduct Authority and the Prudential Regulation Authority. Our
Financial Services Register number is 106054. You can check this on the
Financial Services Register by visiting the FCA’s website
www.fca.org.uk/register. Santander and the flame logo are registered trademarks.
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