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Submitted URL: https://examsoft.force.com/etcommunity/s/article/Confirming-your-Video-Upload-Files-with-ExamMonitor
Effective URL: https://help.examsoft.com/s/article/Examplify-Check-the-Status-of-Your-ExamMonitor-Video-Upload
Submission: On February 28 via manual from US — Scanned from DE

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WHAT TO EXPECT AFTER SUBMITTING YOUR EXAMMONITOR-ENABLED EXAM, AND HOW TO HANDLE
A STALLED UPLOAD.

JAN 4, 2022•EXAM TAKER ARTICLE

Title
Examplify: Check the Status of Your ExamMonitor Video Upload
How To

 


EXAMPLIFY: CHECK THE STATUS OF YOUR EXAMMONITOR VIDEO UPLOAD

After you submit your exam, you will receive email notifications, and you also
can see status information on the Examplify dashboard. If there are problems
with the video file upload, you can try the tips provided in this article.

 * Notifications
 * Tips for a Stalled Upload

 


NOTIFICATIONS


Email Notifications
If supported by your institution, you will receive emails to confirm the answer
file upload and the video file upload.
 * After your ExamMonitor proctoring video file has uploaded successfully, you
   will receive an upload confirmation email.
 * If your ExamMonitor proctoring video file has not been uploaded 24 hours
   after the answer file has been uploaded, you will receive a
   notification email. See the "Tips for a Stalled Upload" section below.


Examplify Dashboard
After you log in to Examplify, you can see status indicators on the left side of
the dashboard.
 * Pending Upload: If the upload is not yet completed, you'll see the exam name
   in the Pending Upload section of the dashboard. You'll see a progress bar and
   a moving arrow.
   
   
   
    

 * Completed Upload: The exam name appears with a green check mark in the
   Completed section of the dashboard. 

 


TIPS FOR A STALLED UPLOAD

If your video file is not uploading, follow these steps:
 1. Make sure that your device is connected to the internet.  Check by going to
    a website that you normally do not go to.
 2. Check your upload speed by going to speedtest.net. Confirm that you have a
    minimum of 2 MBPS upload speed.  (This is a requirement for being able to
    use ExamMonitor.) If you do not, move your device closer to your router
    and/or close out any other items that are consuming your connection speed
    (including the speedtest website). 
 3. If you are still having trouble, reboot your computer. 
 4. After your reboot your computer, open Examplify and let the files upload. 
    
    Notes:
    
    * Keep your device connected to power so that it does not go to sleep. 
    * If you see a Retry Upload button, you can click it to start uploading
      files. However, but in most cases, you should not see this button as your
      device will start this process automatically.

 

Direct Link
https://help.examsoft.com/s/article/Examplify-Check-the-Status-of-Your-ExamMonitor-Video-Upload






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