www.experian.com.sg Open in urlscan Pro
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Form analysis
4 forms found in the DOM

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Name: searchForm — GET /

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Text Content

 * Contact Us
 * Careers

 * Global Sites

 * Credit & Information Services
   *  * Back
      * Experian Bureau
        *  * Back
           * Experian Bank Bureau
           * Experian Non-Bank Bureau
      * Business Information
      * Consumer Information
      * Debt Collection Services
      * Startup & SME Business Advisory
 * Decisioning & Analytics
   *  * Back
      * Customer Acquisition
      * Customer Management
      * Strategy Management
      * Advanced Analytics & Modelling
        *  * Back
           * Credit Scoring Models
           * Regulatory Compliance Advisory
           * Business Analytics Consultancy
           * Data Quality Assessment
           * Collections Analytics
      * Data Analytical Platform
      * Telco Decisioning & Analytics
 * Consumer Credit Reports

Search

 * Credit & Information Services
   *  * Experian Bureau
        *  * Experian Bank Bureau
           * Experian Non-Bank Bureau
      * Business Information
      * Consumer Information
      * Startup & SME Business Advisory
 * Decisioning & Analytics
   *  * Customer Acquisition
      * Customer Management
      * Strategy Management
      * Advanced Analytics & Modelling
        *  * Credit Scoring Models
           * Regulatory Compliance Advisory
           * Business Analytics Consultancy
           * Data Quality Assessment
           * Collections Analytics
      * Data Analytical Platform
      * Telco Decisioning & Analytics
 * Consumer Credit Reports
 * Contact Us
 * Careers
 * Global Sites

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EUROPE
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 * Poland
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MIDDLE EAST & AFRICA
 * South Africa
 * United Arab Emirates


PRIVACY STATEMENT - PRODUCTS

ABOUT THIS STATEMENT

--------------------------------------------------------------------------------

PRIVACY STATEMENT

This Privacy Statement describes what information ("Personal Data") Experian
Credit Services Pte Ltd ("Experian", "We" or "Us") collects and how We will be
using it while providing our products and/or services ("Services") to you,
including through the various websites operated by Experian that link to this
Statement ("Websites"). It also describes how you can access and update your
Personal Data.

By providing your Personal Data to Us, you are agreeing to the terms of this
Privacy Statement and the processing of your Personal Data as detailed in this
Privacy Statement.

This Privacy Statement does not apply to any third-party websites you may access
from Our Websites. To determine how they deal with your Personal Data, you
should ensure that you read their respective privacy policies.

EXPERIAN CREDIT SERVICES SINGAPORE PTE LTD

Experian Credit Services Singapore Pte Ltd is part of Experian Group. The
ultimate parent company of that group is Experian Plc, which is listed on the
London Stock Exchange (EXPN). For more information on the Experian Group, please
visit the Group’s website at www.experianplc.com. Experian Group is the global
leader in providing, data, analytical, marketing and credit services to
organisations and consumers to help them manage the risk and reward in making
every day commercial and financial decisions.

WHAT KIND OF PERSONAL DATA DO WE COLLECT?

The kind of Personal Data we collect depends on how you interact with Us and the
Services that you subscribe to:

 * Registration and your account set up related information - name, last 4
   digits of identity card number, address, country of origin, telephone number,
   mobile number, email address, password.
 * Information provided by you about yourself or third parties when purchasing
   our Services - identification number, passport number, name, address, date of
   birth.

Where the provision of Personal Data is necessary or mandatory in order for Us
to provide you with our Services, and you fail to provide such data to us, we
will be unable to provide you with respective Services.

In the event you provide Us with Personal Data relating to third parties, you
confirm that you have obtained their consent or otherwise entitled under
applicable laws to provide their Personal Data to Us and for Us to process it
accordingly.

HOW DO WE COLLECT PERSONAL DATA?

We collect your Personal Data when you create an account on the Websites, log in
to your account or otherwise interact with Us, purchase the Services using the
Websites, participate in any activity on our Websites, subscribe to our
publications or marketing materials. We also collect and use Personal Data from
publicly available sources and from third parties subject always to all
applicable laws and regulations on protection of Personal Data including
Singapore Personal Data Protection Act 2012 (“PDPA”).

WHY DO WE COLLECT PERSONAL DATA AND HOW DO WE USE IT?

We collect and use your Personal Data for the following purposes:

 * To facilitate your use of Services and access to the Websites;
 * To process your order(s) and purchase(s);
 * To deliver services you choose to purchase;
 * To administer and maintain your account;
 * To ascertain your identity for fraud detection purposes;
 * To provide customer support, respond to your queries, feedback, claims or
   disputes;
 * To deliver notices, updates, prizes and/or promotional materials to you;
 * To conduct survey/analysis and client profiling activities;
 * To maintain and update internal record keeping;
 * To carry out market research;
 * To detect and prevent crime (including but not limited to fraud, money
   laundering, bribery which takes subject to the relevant laws as well);
 * To improve and enhance our Services;
 * To meet any legal or regulatory requirements;
 * To send you marketing or promotional materials by email, telecommunication
   means or social media about products, services and/or promotions offered by
   us and selected third parties that we think may interest you.

WHO DO WE DISCLOSE PERSONAL DATA TO?

To enable development and provision of the Services to you, We might need to
disclose your Personal Data to:

 * our agents, sub-contractors, service providers, suppliers or business
   partners;
 * other members of Experian Group which may include Experian companies located
   in and outside of Singapore;
 * payment channels including without limitation financial institutions for
   purpose of assessing, verifying, effectuating and facilitating payment of any
   amount due to Experian in connection with your acquisition of our Services.

We may be obliged to disclose Personal Data we hold to law enforcement agencies
or any person as required by law or other legal order.

Disclosure of your Personal Data to third parties is always subject to complying
with all laws and regulations applicable to Experian and third parties mentioned
above. In circumstances where we disclose Personal Data, we generally retain
control of that data. We can therefore ensure that the Personal Data we disclose
is used only in accordance with this Privacy Statement and in accordance with
the requirements of the PDPA and other applicable data protection laws and
regulations.

TRANSFER OF YOUR PERSONAL INFORMATION OUTSIDE OF SINGAPORE

In instances where our third parties are located outside of Singapore, we may
disclose and transfer your Personal Data outside of Singapore, but always
ensuring to adhere to the local and foreign data protection laws.

HOW SECURE IS YOUR PERSONAL INFORMATION?

As a global leader in the management of data, the Experian Group recognises and
acknowledges the importance of keeping the Personal Data that it holds, secure
and protected from unauthorised access. To do this, at a minimum Experian
utilises industry standard security and encryption processes and technology and
ensures that access to your Personal Data is only provided to those employees
who need to have access in order to perform their role. These standards operate
globally across the Experian Group so, if We disclose your Personal Data to any
of our overseas affiliates, the same level of security will apply.

We may be obliged to disclose Personal Data we hold to law enforcement agencies.
In such circumstances the use and security of that information is determined by
the rules governing the relevant agency.

To ensure that We maintain the standards We have set for security and that We
comply with our obligations in relation to the storage and handling of your
Personal Data Experian requires all of its employees to complete regular
training in relation to the handling of Personal Data and the application of our
security policies. We will also regularly review this policy and assess our
performance against it to ensure we are meeting and continue to meet our
obligations under the PDPA.

HOW CAN YOU ACCESS OR CORRECT THE PERSONAL DATA WE HOLD?

You have the right to request for access to and correction of your Personal Data
held by Experian and in this respect, you may request Experian to:

 * provide you with (i) Personal Data about you that is in our possession or
   under our control and (ii) information about the ways in which such Personal
   Data has been or may have been used or disclosed by Us within a year before
   the date of your request;
 * correct an error or omission in your Personal data that is in Our possession
   or under Our control.

There are certain circumstances permitted under the PDPA in which we may decline
to permit access to the Personal Data we hold, or we may decline to apply a
correction to that Personal Data which you have requested. In such
circumstances, we will notify you that a request for access or correction has
been denied.

Generally, we are happy to provide details of the Personal Data we hold free of
charge. However, to the extent permissible under law, we reserve the right to
charge a nominal fee commensurate with our costs of extraction and collation of
information where significant work is involved. We will require you to
adequately identify yourself when requesting a copy of your Personal Data.

HOW CAN YOU COMPLAIN ABOUT OUR USE OF PERSONAL DATA?

Where you feel the information we have provided to you may not be accurate or
you have a dispute regarding Personal Data we hold, you may contact our customer
services at cs@experian.com in order for Us to investigate the matter further.

Alternatively, you may write to:

The Data Protection Officer

Experian Credit Services Singapore Pte. Ltd.

10 Kallang Avenue #14-18

Aperia Tower 2

Singapore 339510

Email: cs@experian.com

In general, we aim to respond to all complaints promptly and in any event in
less than 30 days. We aim to act promptly and reasonably in resolving any
complaints. There are some circumstances, for example, where the matter is
complex, or the resolution relates to a product with a long update cycle, where
we may require additional time to resolve an issue or to implement a correction.

Upon conclusion of our investigation and if you are still dissatisfied with our
outcome, you have the right to refer the matter to:

Personal Data Protection Commission

10 Pasir Panjang Road

#03-01 Mapletree Business City

Singapore 117438

Phone: +65 6377 3131

Fax: +65 6577 3888

Email:info@pdpc.gov.sg

COOKIES

Cookies may be used by Us to provide you with customised information from our
Websites. A cookie is an element of data that a website can send to your
browser, which may then store it on your system. Cookies allow us to understand
who has seen which pages and advertisements, to determine how frequently
particular pages are visited and to determine the most popular areas of our
Websites. Cookies may also allow us to make our website more user friendly by,
for example, allowing us to save your password so that you do not have to
re-enter it every time to visit our websites.

We use cookies so that we can give you a better experience when you return to
our web site. Most web browsers automatically accept cookies. You do not have to
accept cookies, and you should read the information that came with your browser
software to see how you can set up your browser to notify you when you receive a
cookie, this will give you the opportunity to decide whether to accept it. If
you disable cookies from your browser you may not be able to access certain
features of a particular website.

UPDATES TO THIS PRIVACY STATEMENT

We may amend this Privacy Statement from time to time and the updated version
shall apply and supersede any and all previous versions. You are encouraged to
check our Websites periodically for our most up-to-date Privacy Statement (as
indicated by the date of the update set out at the bottom of this Privacy
Statement).

UPDATED AUGUST 2022

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