alchemyfinehome.com
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23.227.38.32
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Submitted URL: https://rs.rs.alchemyfinehome.com/clk?params=GEYDAMRSGMYDMMJYG4ZTCMJYGUATCMBZHAAWQ5DUOBZTULZPORZGWLTLNRRWY2LDNMYS4Y3PNUXWY4ZPMNWGS...
Effective URL: https://alchemyfinehome.com/pages/return-policy?utm_campaign=3-7-21%20Kim%20Seybert%20%28SA9a4a%29&utm_medium=email&utm_sour...
Submission: On September 22 via api from US — Scanned from DE
Effective URL: https://alchemyfinehome.com/pages/return-policy?utm_campaign=3-7-21%20Kim%20Seybert%20%28SA9a4a%29&utm_medium=email&utm_sour...
Submission: On September 22 via api from US — Scanned from DE
Form analysis
32 forms found in the DOM/search
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Text Content
* Shop By * Furniture * Home Decor * Lighting * Tabletop * Kitchen * Bed & Bath * Outdoor * Blog * Design Pro * Sale No results found. Close submenuShop By * Shop Freshies! Just in * Haute List : Best Sellers * Shop by Brand * Shop Furniture BrandsOpen submenu * Shop Home Decor BrandsOpen submenu * Shop Tabletop BrandsOpen submenu * Shop Bed & Bath BrandsOpen submenu * Shop Kitchen BrandsOpen submenu * Shop by RoomOpen submenu * Gift Cards No results found. Close submenuShop Furniture Brands * Eichholtz * Interlude Home * Noir * Nuevo * Alchemy Living * Four Hands * CFC * Alchemy Moda * Worlds Away * Global Views * Jamie Young * Sika Design No results found. Close submenuShop Home Decor Brands * Feizy * D.V. Kap * Global Views * Noir * Interlude Home * Style Union Home * Worlds Away * Hudson Valley Lighting * Tozai * Zoe Bios Creative * Jamie Young * Aurosi No results found. Close submenuShop Tabletop Brands * Kim Seybert * Vietri * Vista Alegre * Bodrum * Mario Luca Giusti * Fferrone * Mode Living * Julia Knight * Mepra * Nomi K. * Style Union Home * Royal Limoges * Deshoulieres * Capdeco * Broggi * Bordallo Pinheiro * Kosta Boda * Moser No results found. Close submenuShop Bed & Bath Brands * Graccioza * Home Treasures * Peri Lauren Interiors No results found. Close submenuShop Kitchen Brands * Staub * Demeyere * Miyabi * Vietri * Alessi No results found. Close submenuShop by Room * Living Room * Dining Room * Bedroom * Bathroom * Entry & Hallway * Kitchen * Bar * Office * Outdoor & Patio No results found. Close submenuFurniture * Living RoomOpen submenu * Kitchen & DiningOpen submenu * BedroomOpen submenu * Entryway & HallwayOpen submenu * Home OfficeOpen submenu * Shop All FurnitureOpen submenu No results found. Close submenuLiving Room * Cocktail & Coffee Tables * Ottomans & Benches * Sofas * Occasional & Side Tables * Occasional Chairs * Drink Tables * Console Tables * Bar Cabinets & Bar Carts * Cabinets & Chests * Sideboards * Bookcases No results found. Close submenuKitchen & Dining * Dining Tables * Dining Chairs * Bar & Counter Stools * Bar Cabinets & Bar Carts * Sideboards No results found. Close submenuBedroom * Headboards * Dressers & Chests * Bedside Tables & Chest * Benches * Occasional Chairs No results found. Close submenuEntryway & Hallway * Benches * Entryway Tables * Umbrellas Stands No results found. Close submenuHome Office * Desks * Desk Chairs * Bookcases & Bookshelves * Filing Cabinets No results found. Close submenuShop All Furniture * Seating * Tables * Storage & Shelves * Beds * Desks No results found. Close submenuHome Décor * Accent Decor * Candles * Mirrors * Pillows & Throws * Rugs * Trays & Boxes * Vases & Urns * Wall Decor No results found. Close submenuLighting * Table Lamps * Floor Lamps * Wall Lamps * Picture Lights * Vanity Lights * Sconces * Pendant Lights * Ceiling Lights * Chandeliers * Light Accessories No results found. Close submenuTabletop * DinnerwareOpen submenu * FlatwareOpen submenu * DrinkwareOpen submenu * BarwareOpen submenu * Table DecorOpen submenu * Serveware * Featured DesignersOpen submenu No results found. Close submenuDinnerware * All Dinnerware * Dinner Bowls * Plates & Saucers * Chargers No results found. Close submenuFlatware * All Flatware * Serving Utnesils No results found. Close submenuDrinkware * All Drinkware * Stemware * Cocktail Glasses * Acrylic Drinkware * Coffee & Tea No results found. Close submenuBarware * Cocktail Glasses * Decanters * Barware Accessories * Ice & Wine Buckets * Pitchers & Carafes No results found. Close submenuTable Decor * Napkin Rings * Napkins * Placemats * Tablecloths * Table Runners * Centerpieces & Fruit Bowls No results found. Close submenuFeatured Designers * Vietri * Vista Alegre * Kim Seybert * Julia Knight * Staub * Mario Luca Giusti * Ballarini * Demeyere * Bodrum * Costa Nova * Casafina No results found. Close submenuKitchen * CookwareOpen submenu * Bakeware * Furniture & DecorOpen submenu * Kitchen Appliances No results found. Close submenuCookware * Dutch Ovens * Pots & Pans * Kitchen Utensils * Aprons * Chef Knives No results found. Close submenuFurniture & Decor * Fruit Bowls * Pendant Lights * Counter Stools * Dining Chairs * Dining Tables * Kitchen Accents No results found. Close submenuBed & Bath * Bedding * Bathroom No results found. Close submenuDesign Pro * Design Pro Directory * Home Style Fix * Design Pro * Design Pro Fix No results found. Menu * * Your Cart is Empty Save 10% on your 1st order | Sign Up here Menu 0 * * * 0 0 * Shop By * Furniture * Home Decor * Lighting * Tabletop * Kitchen * Bed & Bath * Outdoor * Blog * Design Pro * Sale ALCHEMY FINE HOME RETURN & CANCELLATION POLICY ALCHEMY FINE HOME RETURN POLICY We hope you love everything you buy, but we understand that sometimes things just aren't quite right. Should you need to return a purchase we'll be more than happy to help. If your item is elligble for returns, ALCHEMY FINE HOME will accept any unused item in its original condition and packaging returned within 7 days of receipt for exchange or refund if the item is elligble for a refund. BRAND EXCLUSIONS APPLY. SEE BELOW IF YOUR ITEM IS ELIGIBLE FOR A RETURN.* You can cancel your order within 24 hours of placing it for a full refund. Cancellations after 24 hours are subject to a 15% cancellation fee and will be deducted from your refund. Cancellation fees will be waived if the item hasn't shipped past 7 business days beyond the expected shipping date. Our cancellation policy went into effect and was published on every product page as of 7/4/22 and applies to all orders placed after that date. Once an item has been shipped it is considered a return, not a cancellation. Refusing a delivery is not an acceptable form of cancellation. If the return is buyer's remorse and a refund is requested, the customer is responsible for return shipping expenses and will be subject to a 15-25% restocking fee. Items not in their original packaging will not be accepted or subject to a higher than 25% restocking fee. Returns can take up to 30 days to process due to shipping and processing. Any discounted items and items purchased during a SALE are considered as final sale and is not eligible for return or exchange, unless the item is damaged or has factory defect. Necessary documentation must be provided to file a valid claim *Product lines that are NOT eligible for return and are final sales include: * Alessi * Eichholtz * Home Treasures * Fferrone * Four Hands * Mepra * D.V. Kap * Alchemy Living * Graccioza * Interlude Home * Combekk * Noir * Toulemond Bouchart * Nesmuk * Gude * Weyersberg * Witloft * Bodrum * Skyline * Cloth & Company * Alchemy Moda * Alchemy Revival * Sparrow & Wren * Vietri * Worlds Away * Bungalow 5 All shipping fees are non-refundable. We offer free shipping on non-freight orders over $149. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price you paid minus the standard shipping cost and restocking fees. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. Return packages must be shipped prepaid through a traceable method such as UPS, FedEx, or insured Parcel Post and those shipping costs are non-refundable. HOW TO ACCEPT A DELIVERY When you accept an item delivered via freight, the item must be inspected and approved when signing off for the delivery. PLEASE TAKE PHOTOS OF YOUR PACKAGE BEFORE OPENING. This is imperative to submit a damage claim, a claim without photos of the exterior packaging before opening will not be accepted. After this sign off, the item will not be returnable. Please carefully inspect and only approve the delivery if in perfect condition. Photos of any damaged items and packaging are required before returning the item or requesting replacements. It helps us understand if the damage occurred in the packing or if it happened when the product was shipped. HOW CAN I RECEIVE MY REFUND? We offer two options regarding your refund for a return: 1. Store Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of outbound and return shipping. If you return for store credit, all restocking fees are waived and covered by Alchemy Fine Home. 2. Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less the cost of outbound and return shipping AND a 15%-25% restocking fee for stocked items. If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at at any time. Why Do You Assess Restocking Fees On Returns? When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. Because we provide our customers free curbside delivery on all items over $149 and absorb that cost, we must assess restocking fees on returns to account for the quantity of returned items that cannot be accepted or resold. -------------------------------------------------------------------------------- START YOUR RETURN Start your return by emailing your order number to us and reason for the return request to: ORDERS@ALCHEMYFINEHOME.COM Please do not return items to our San Diego, California address as we can not take returns to address. Items that are sent back to the address that they came from without a Return Authorization will be denied receipt and sent back to you. EMAIL US TO START YOUR RETURN Damages from shipping or defects in manufacture are covered. Some items are naturally rustic or hand-made, we do not consider these to be defects. All international orders are excluded from returns. For any other questions regarding our return policy please feel free to contact our concierge specialists via live chat, phone or via email. HAVE QUESTIONS? EMAIL US orders@alchemyfinehome.com CALL or TEXT US 1-844-456-4333 FOLLOW Customer Support: orders@alchemyfinehome.com Call or Text 1-844-456-5333 Office Hours: Monday - Friday 9 am - 5 pm PST * About Alchemy Fine Home * Gold Members Club * Shipping * Returns * Price Match Guarantee * Affiliates * Affirm Financing * Terms & Conditions * Terms of Use & Privacy Policy * Accessibility Statement * Privacy Common Questions * Our Sustainability Efforts © 2022 Alchemy Fine Home. Powered by Shopify Amazon American Express Apple Pay Diners Club Discover Meta Pay Google Pay Mastercard PayPal Shop Pay Venmo Visa × Close menu Reviews My Wishlist0