messagemedia.com Open in urlscan Pro
141.193.213.10  Public Scan

Submitted URL: https://d2w1ym04.na1.hubspotlinks.com/Ctc/W+113/d2w1ym04/VX9vXL6zVxNGW1K9zw13F9Y4CW4qM5Xr4Z13x1N7jDJvJ3lSc3V1-WJV7CgNVXN7XfsRLZKkNRW3d...
Effective URL: https://messagemedia.com/au/legal/sub-processors/?utm_medium=email&_hsmi=253277936&_hsenc=p2ANqtz-_w1IwxN9dae7rcy-YlMBNBe...
Submission: On April 11 via manual from CA — Scanned from CA

Form analysis 2 forms found in the DOM

GET https://messagemedia.com/au/

<form role="search" method="get" class="search-form" action="https://messagemedia.com/au/">
  <label class="top-left-search-input">
    <input type="search" class="search-field" placeholder="Search" value="" name="s" title="Search for:">
  </label>
  <input type="submit" class="top-left-search-btn-2 search-submit" value="Search" disabled="disabled">
  <span class="close" style="display:none;">x</span>
</form>

GET https://messagemedia.com/au/

<form role="search" method="get" class="search-form" action="https://messagemedia.com/au/">
  <label class="top-left-search-input">
    <input type="search" class="search-field" placeholder="Search" value="" name="s" title="Search for:">
  </label>
  <input type="submit" class="top-left-search-btn-2 search-submit" value="Search" disabled="disabled">
  <span class="close" style="display:none;">x</span>
</form>

Text Content

x
AU
 * AU
 * US
 * UK
 * NZ

About
About us Careers Partners News
Support Log in
Skip to content
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 * Messaging
   * CHANNELS
      * 
        SMS
        Send and receive text messages
      * 
        MMS
        Add a picture to your message
      * 
        Mobile Landing Pages
        Build custom, rich landing pages
      * 
        Chatbox to SMS
        Move web chat enquiries to your customer’s mobile
   
   * WAYS TO SEND
      * 
        Web Portal
        Send messages from our intuitive web portal
      * 
        API Gateway
        Configure REST or SMPP integrations via API
      * 
        Email to SMS
        Turn emails into text messages
   
   * FEATURES FOR SMS
      * 
        Bulk SMS
        Send mass text messages quickly and easily
      * 
        Web SMS
        Send text messages using our online portal
      * 
        Two-way SMS
        Send and receive replies, follow up on responses
      * 
        Dedicated numbers
        Send and receive SMS using a fixed phone number
      * More features
 * Integrations
   * CRM
      * Mercury SMS for Salesforce
        Control your business messaging directly within Salesforce
      * MS Dynamics 365
        Better engage your customers by adding SMS conversations
      * Zoho CRM
        Keep your leads in the loop via SMS alerts and triggers
   
   * MARKETING
      * 
        HubSpot
        Enjoy real time or automated conversations with SMS & MMS
      * 
        ActiveCampaign
        Enhance your recipe workflows via SMS
      * 
        Adobe Campaign
        Deliver campaigns across multiple touchpoints by adding SMS
      * Become an integration partner
   
   * ECOMMERCE
      * 
        Shopify
        Win customers back with SMS for abandoned carts
      * 
        BigCommerce
        Boost your online business with automated SMS triggers
   
   * ERP & OTHER
      * 
        NetSuite
        Open new communication channels using SMS & MMS
      * 
        Epic Systems EHR
        Keep patients informed with SMS reminders via MyChart
      * See more integrations
 * Industries
   * INDUSTRIES
      * Retail
        
      * Ecommerce
        
      * Healthcare
        
      * Government
        
      * Not-for-profits
        
      * Transport & logistics
        
      * Education
        
      * See more
   
   * USE CASES
      * 
        Marketing campaigns
        
      * Alerts and notifications
        
      * Appointment Reminders
        
      * Billing and payments
        
      * Shift scheduling
        
      * Customer support
        
      * Feedback and surveys
        
      * See more
   
   * BUSINESS TYPES
      * Small business
        
      * Medium and large business
        
      * Enterprise business
        
 * Pricing
 * Resources
   * EDUCATION
      * 
        Resource hub
        Read simple tips and tricks to advanced SMS guides
      * 
        Blog
        Stay up-to-date with the latest tips, articles and advice
      * 
        Ebooks
        Downloadable ebooks on effective communication
      * 
        Case studies
        Read how businesses have used SMS to engage their community
      * 
        Webinars and videos
        Watch our webinars and stay on top of the latest strategies
      * 
        SMS templates
        A library of SMS templates for a range of use cases
   
   * SUPPORT
      * 
        Help centre
        How-to guides and materials that help you at every step
      * 
        Developer tools
        SDKS, guides, codes and templates to help you connect
 * Contact

Select region: AU
 * AU
 * US
 * UK
 * NZ

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SUB PROCESSORS





Sub Processor Name Sub-processor
address Purpose of Data Processing Types of Data Processed Telstra Australia
Transmitting Messages to end users Message content, phone numbers, related
metadata Optus Australia Transmitting Messages to end users Message content,
phone numbers, related metadata Vodafone Australia Transmitting Messages to end
users Message content, phone numbers, related metadata Pivotel Australia
Transmitting Messages to end users Message content, phone numbers, related
metadata Amazon Web Services Australia Cloud Storage Personal data contained in
communications customers send or receive through our services Salesforce
Australia Provision of CRM
and Marketing
Platform to us Customer and prospect information Zuora North America Enable
customer
billing Customer billing information Docusign Australia To facilitate contract
signing. Note that data is deleted after 120 days Customer contract, customer
email, address, name, our representative email address Rozetta Technologies
Australia Analysis for the purposes of product development and optimisation
Deidentified message content EE UK Transmitting messages to end users in UK and
Europe Message content, phone numbers, related metadata Vodafone UK UK
Transmitting messages to end users in UK and Europe Message content, phone
numbers, related metadata Google North America Providing analytics to improve
our onboarding Anonymous identifiers linking to behaviour of website and service
usage (excludes cookies) Microsoft Australia Facilitate communication between
customers and our employees. Personal data (e.g. customer email address and
name) contained in communications customers send or receive to or from our sales
or support representatives Sinch, Twillio, Vonage, TWW, Spark, 2 Degrees, China
Mobile, NRS Gateway, Telefonica, Bandwidth, Zipwhip, Mitto, Tyntec, Wellcorp,
Telesign, SMS, Dome, Upside Worldwide depending on where customer sends message
Transmitting Messages to end users outside of Australia Message content, phone
numbers, related metadata Positive Thinking Company APAC Limited Philippines
Developers working on proprietary technology may have (but do not routinely
access) personal information which is stored in Australia. Message content,
phone numbers, contacts, related metadata, customer contact details, support
history Olark North America To enable customers to obtain support via live-chat.
Note that transcripts held by sub-processor are deleted within 30 days. Customer
support live-chat transcripts Zoom North America To enable sales team training
and analytics when providing customer support. Customer support data in video
recordings Autopilot North America Email platform which enables us to email
customers. Customer names and email addresses Calendly North America To
facilitate meetings between customers and our personnel. Names and email
addresses of customers who have booked an appointment with our representatives
Castle.io North America To precent fraudulent logins into a customer’s account
Customer username or email address Salesloft North America Sales and / or
support call records and training Customer name, recording of conversation (Us
Customer Only) Gong North America Sales and / or support call records and
training Customer name, recording of conversation, email address and name
RingCentral North America Recording customer support calls to facilitate
training and analysis. Note calls are deleted after 90 days. Customer name,
email address, support phone recording. Slack Inc North America Internal
communication Customer name, email address, phone number Segment North America
Providing analytics to improve our services. Pseudo-anonymous identifiers
linking to behaviour of website and service usage (excludes cookies) Amplitude
North America Providing analytics to improve our services. Pseudo-anonymous
identifiers linking to behaviour of website and service usage (excludes cookies)
Meta Ireland To enable customer to use the WhatsApp product WhatsApp
communications between customers and end users (for customers who have purchased
the WhatsApp product only) Zendesk Australia Enable and improve customer support
and customer experience Customer and prospect information. Atlassian – Jira,
Confluence Australia, EU Internal & External communication, Service Management,
Documentation, and digital asset storage Customer name, email address, phone
number DATADOG North America Debugging and Monitoring Customer names and email
addressees as well as personal
data contained in communications
customers send or receive through
our services Oracle – Netsuite North America, Australia Customer Financial and
Billing information Customer Name, Brand, AccountID Adyen The Netherlands
Payment processor Customer Credit Card GoCardless United Kingdom Payment
processor Customer Bank Account details Authorize.net United States, Canada
Payment processor Customer Credit Card & Bank Account details PayPal United
States Payment processor Customer Credit Card Hubspot United States To
facilitate email marketing to customers Customer name, email address

International Sending Policy Summary of Changes-terms-and-conditions Sub
Processors Customer Terms Privacy Policy Products Terms and Conditions Standard
Contractual Clauses Service Level Agreement and Technical Support Acceptable use
Policy
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with our Privacy Policy.

 * PRODUCTS
   
   * SMS services
   * MMS services
   * Mobile landing pages
   * Web portal
   * Pricing

 * SOLUTIONS
   
   * SMS for small business
   * Medium & large businesses
   * Enterprise SMS
   * By use case
   * By industry
   * Integrations marketplace

 * FEATURES
   
   * Bulk SMS
   * Web SMS
   * Dedicated mobile numbers
   * Two-way SMS
   * All messaging features

 * COMPANY
   
   * About us
   * Careers
   * Contact us
   * Blog
   * Case studies
   * Partner programs

 * LEGAL
   
   * Privacy policy
   * Terms of service
   * All documents
   * Stay SMS scam smart

PRODUCTS

 * SMS services
 * MMS services
 * Mobile landing pages
 * Web portal
 * Pricing

SOLUTIONS

 * SMS for small business
 * Medium & large businesses
 * Enterprise SMS
 * By use case
 * By industry
 * Integrations marketplace

FEATURES

 * Bulk SMS
 * Web SMS
 * Dedicated mobile numbers
 * Two-way SMS
 * All messaging features

COMPANY

 * About us
 * Careers
 * Contact us
 * Blog
 * Case studies
 * Partner programs

LEGAL

 * Privacy policy
 * Terms of service
 * All documents
 * Stay SMS scam smart

 * CHAT WITH US
   
   Chat now

 * GET IN TOUCH
   
   1300 558 441

 * SEE HOW IT WORKS
   
   Try for free

 * CONNECT WITH US
   
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