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My research history

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 1. Home
 2. Usability Testing Tools
 3. UserTesting Reviews
 4. User Review of UserTesting

Why UserTesting
March 30, 2022

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WHY USERTESTING


Wayne Pulford
UX/UI Design Manager
FISFinancial Services, 10,001+ employees
Score 8 out of 10

Vetted Review

Verified User
Incentivized



OVERALL SATISFACTION WITH USERTESTING


USE CASES AND DEPLOYMENT SCOPE

I use UserTesting in my organization to determine customer feedback on checkout
services. One of the main business problems that are addressed is customers'
thoughts and feelings behind certain aspects of the checkout service. Do they
like how it looks? what does it mean to them? is it easy to use? etc.
Edit


PROS AND CONS

 * There are guides available for support
 * Good for qualitative research
 * The 'think out loud' test results are useful for providing information on how
   the customer is feeling which helps us to understand the customer's journey
 * Enables empathy of the customers

 * Easier way to use templates
 * Transcripts can sometimes be difficult to interpret due to accents
 * some quantative research options as well as qualitative

Edit ProsEdit Cons
Edit


RETURN ON INVESTMENT

 * It has helped to drive our problem statement for a new product
 * It has helped to hypothasise and create our NVP

Edit


SUPPORT RATING

8
The guides that are on the website have been good to refer to if something comes
up that I am not sure of. The ability to have access to power sessions with
other researchers that you can book have also been benefical.
Edit


USABILITY

8
It is a product that is easy to use and fulfls it's aims.
Edit


CUSTOMER INSIGHTS

It has been beneficial to get customer feedback quickly as then I am not waiting
for long periods of time to gather what evidence I need to then analyse what has
been said, make ammendments based on the feedback and then progress the product.
Edit


ALTERNATIVES CONSIDERED

 * SurveyMonkey

Survey Monkey is good for providing more quantatative results. It is quick and
very easy to use with instant feedback as it is completed. There are no
transcripts to deal with, checking through to make sure they have been annotated
correctly.
Edit


KEY INSIGHTS

DO YOU THINK USERTESTING DELIVERS GOOD VALUE FOR THE PRICE?

Yes

ARE YOU HAPPY WITH USERTESTING'S FEATURE SET?

Yes

DID USERTESTING LIVE UP TO SALES AND MARKETING PROMISES?

Yes

DID IMPLEMENTATION OF USERTESTING GO AS EXPECTED?

Yes

WOULD YOU BUY USERTESTING AGAIN?

Yes

Edit


OTHER SOFTWARE USED

SurveyMonkey
Edit


LIKELIHOOD TO RECOMMEND

When running a test on the first impression of a product then user testing has
been beneficial, if a product is not right from the first stage then there is
more that is going to need to be changed. Having customer feedback at the start
can also help to move the product forward and shape the next stage.
Edit


EVALUATING USERTESTING AND COMPETITORS


PRODUCTS REPLACED

Yes - UserZoom was previously used but we felt that it wasn't providing us with
the quality of participants which we required for our testing studies. We were
also limited with the number of tests which we could perform at a specific time
by our team.
Edit


KEY DIFFERENTIATORS

 * Product Usability
 * Product Reputation

We are always looking for a product which offers the consistency for our
usability testing that our products and our customers desire. UserTesting is a
trusted platform we can obtain that first-hand view of our customers and allows
us to observe their experience to help us identify pain points and ux outcomes
for improvement within our products.
Edit


EVALUATION LESSONS LEARNED

Perhaps have a trial of each platform first.
Edit


USERTESTING

UserTesting Product Details
Alternatives to UserTesting
All Usability Testing Tools


MORE REVIEWS OF USERTESTING

A great tool to save on your development & implementation cost
Verified UserProgram Manager in Product Management
A no-brainer
Verified UserContributor in Other


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