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 * Home
 * Who we are
 * How We Can Help
   * Phygital CX
   * Intelligent Automation
   * Interaction Analytics
   * Human Experience Innovation
   * Enterprise Dialog Management
   * AI Analytics
   * Market Research 4.0
   * Contact Center Optimization
 * Contact
   * Contact Us
   * Careers
 * Blog

Menu
 * Home
 * Who we are
 * How We Can Help
   * Phygital CX
   * Intelligent Automation
   * Interaction Analytics
   * Human Experience Innovation
   * Enterprise Dialog Management
   * AI Analytics
   * Market Research 4.0
   * Contact Center Optimization
 * Contact
   * Contact Us
   * Careers
 * Blog


 * 
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 * 

 * Home
 * Who we are
 * How We Can Help
   * Phygital CX
   * Intelligent Automation
   * Interaction Analytics
   * Human Experience Innovation
   * Enterprise Dialog Management
   * AI Analytics
   * Market Research 4.0
   * Contact Center Optimization
 * Contact
   * Contact Us
   * Careers
 * Blog

Menu
 * Home
 * Who we are
 * How We Can Help
   * Phygital CX
   * Intelligent Automation
   * Interaction Analytics
   * Human Experience Innovation
   * Enterprise Dialog Management
   * AI Analytics
   * Market Research 4.0
   * Contact Center Optimization
 * Contact
   * Contact Us
   * Careers
 * Blog


 * 
 * 
 * 

As of January 1, 2021, Praxidia became Teleperformance Knowledge Services,
consolidating its role as a Customer Experience consultancy company within the
Teleperformance group.


   
 * Human Experience Innovation
   A suite of blended tools – empowered by our network of selected partnerships
   where needed – to keep your Company, Employees and Managers aligned to the
   new context
   FIND OUT MORE
   
 * Interaction Analytics
   Advanced analytics can empower you to craft strategies for assured business
   benefits. We help you deliver a consistent and personalised Customer
   Experience based on insights into customers across several touchpoints.
   FIND OUT MORE
   
 * Enterprise Dialog Management
   360-degree Voice of the Customer programme: shaping your brand and service
   strategy around the needs and demands of your market. Praxidia Dialogue to
   generate value from any customer feedback
   FIND OUT MORE
   
 * Phygital CX
   A solution for the (re)design of customer experience, synergistically
   combining Praxidia’s skills to create a tailor-made service that can be
   integrated with the client’s organisation for a design that will deliver
   measurable results and continuous improvement.
   FIND OUT MORE
   
 * Market Research 4.0
   A resolute shift from support to action. MRs as creators of actionable
   insights aimed at generating measurable and tangible value, based on
   observation, analysis and interpretation of the behaviour of individuals in
   real/realistic environments
   FIND OUT MORE









RECENT BLOG POSTS

Quali sono le strategie
per mantenere un ingaggio emozionale con i clienti?
READ MORE
Webinar:
Market Research 4.0 – Innovare per Crescere
Click Here
Siamo pronti per un Virtual Assistant?
READ MORE
Quali sono le strategie
per mantenere un ingaggio emozionale con i clienti?
READ MORE
Webinar:
Market Research 4.0 – Innovare per Crescere
Click Here
Siamo pronti per un Virtual Assistant?
READ MORE
Quali sono le strategie
per mantenere un ingaggio emozionale con i clienti?
READ MORE
Webinar:
Market Research 4.0 – Innovare per Crescere
Click Here
Siamo pronti per un Virtual Assistant?
READ MORE

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RECENT BLOG POSTS


CONTACT CENTER: TRASFORMARE IL CANALE IN UN HUB DELLA RELAZIONE


HUMAN UNDERSTANDING: POTENZIARE LE RICERCHE DI MERCATO CON GLI USER GENERATED
CONTENT


QUALI SONO LE STRATEGIE PER MANTENERE UN INGAGGIO EMOZIONALE CON I CLIENTI?


WHAT WE DO

Teleperformance Knowledge Services is a consultancy business that takes a common
sense, practical approach to helping businesses deliver industry leading
customer experiences.



Four decades of operational experience and best-practice provide a rich source
of expertise that can be shared with our clients. We understand pain-points and
assess opportunities available to address them. We host collaborative workshops
with key stakeholders where we take a design-thinking approach to finding
solutions that result in the production of a ‘transformational roadmap’ that
identifies both short and longer-term opportunities for enhancing customer and
employee experience.

The business whose DNA includes speed and agility. Having a history where every
interaction is critical and must be maximised every single day means that we
take a non-traditional approach to consulting and keep the engagement nimble.
Quick wins by day, week and month have the highest priority. Put simply, we
listen to our client’s problems, find creative solutions, and then work with you
to implement them and deliver value.

Everything we do is driven to deliver measurable business outcomes – and as such
– we need to be with you to plan, measure and deliver. Underpinning our
improvement programs is a huge range of services stress tested over time – from
Operational Best Practice to Security Consulting to Data Analytics to Employee
Management and Digital Transformation. We will help you to justify the essential
changes in your organisation.


WANT TO KNOW MORE?

CONTACT US
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We are part of Teleperformance Group

Fraud warning: Teleperformance Knowledge Services Employees will only
communicate Teleperformance Knowledge Services business from Teleperformance.com
email addresses. If you get a Teleperformance Knowledge Services email from a
personal account, be aware it is likely fraudulent.

OUR PRIVACY POLICY