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Submission: On April 13 via manual from IN — Scanned from DE
Submission: On April 13 via manual from IN — Scanned from DE
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Company About UsContactResourcesNewsletterPress & Events Verticals All VerticalsFinancial ServicesManaged ServicesHealth CareCommunications & MediaTechnologyContact Centers & BPOs BlogPartners Schedule Demo Follow us on Webinar | How to Drive Successful Performance Enablement Sign Up Now Company About Us The Company, Team, and Mission CONTACT Sales, Support, and General Information NEWSLETTER Stay up-to-date with AmplifAI PRESS & EVENTS AmplifAI in the news and in person For Enterprises All Verticals Financial Services MANAGED SERVICES HEALTH CARE HOSPITAL SYSTEMS COMMUNICATIONS & MEDIA TECHNOLOGY CONTACT CENTERS & BPOS WORK AT HOME For BPOs Resources CUSTOMER STORIES The Accelerated Results COACHING GUIDES Best Practices for Contact Center Coaching Company Overview Video and Flyer BRAND ASSETS Downloadable AmplifAI Assets DATA-DRIVEN LEARNING AND TRAINING Learning Intelligence and Free Micro-Learning Library CALL CENTER COACHING THE COMPREHENSIVE GUIDE TO IMPROVING AGENT PERFORMANCE Start Learning Partners Partner Overview Learn about our partner opportunities. Become A Partner Join and discover the benefits today! Integrations Learn about AmplifAI's Integrations. Register A Lead Get credit for your lead. Blog Schedule Demo Follow us on Company About Us The Company, Team and Mission CONTACT Sales, Support & General Info NEWSLETTER Stay up to date with AmplifAI PRESS & EVENTS AmplifAI in the news and in person For Enterprises All Verticals Financial Services MANAGED SERVICES HEALTH CARE COMMUNICATIONS & MEDIA TECHNOLOGY CONTACT CENTERS & BPOS WORK AT HOME For BPOs Resources Company Overview Video and Flyer COACHING GUIDES Best Practices for Contact Center Coaching CASE STUDIES The Accelerated Results LOGO & BRAND Downloadable AmplifAI Assets CALL CENTER COACHING THE COMPREHENSIVE GUIDE TO IMPROVING AGENT PERFORMANCE Start Learning Partners Partner Overview Learn about our partner opportunities. Become A Partner Join and discover the benefits today! Integrations Learn about AmplifAI's Integrations. Register A Lead Get credit for your lead. Blog Schedule Demo Follow us on HOW TO SUCCESSFULLY DRIVE PERFORMANCE ENABLEMENT IN YOUR CONTACT CENTER Resources COACHING VIDEO Download PDF Learn More ITERUM'S COO SHARES BEST PRACTICES FOR IMPLEMENTING A SUCCESSFUL PERFORMANCE ENABLEMENT PROGRAM WEDNESDAY, APR. 19 AT 1:00 PM CT Performance enablement involves identifying and enhancing the full potential of employees. It is the process of consistently supporting and developing people, making them feel valued for more than just the work they do. Effective employee enablement ultimately drives a better customer experience while also driving greater employee satisfaction, and that is certainly true for Iterum Connections, a Boutique BPO based in Panama with nearshore locations across Panama, Bogota Colombia, and Kingston Jamaica. In this 1-hour webinar, hear directly from Juan Lopez (Chief Operating Officer, Iterum Connections) as he shares his best practices and lessons learned around implementing a successful performance enablement program within a contact center, with Julie Hsu (Head of Marketing, AmplifAI Solutions). You’ll learn how: * To create a culture of continuous learning, leverage technologies to support employee development, and measure the impact of performance enablement initiatives. * Other organizations identify the main criteria when enabling and evaluating a performance enablement program for your organization as well as finding success. * Iterum partnered with key players and industry leaders, like AmplifAI to implement top-notch performance enablement. * Important it is to measure the employee experience throughout their agent journey and the impact it has on ultimate success. Join us on April 19 at 1 PM CT to gain insights and actionable tips from leading industry experts. WATCH MORE VIDEOS Five Steps to Improve Coaching Effectiveness for Frontline Supervisors How BPO Leaders are Using Data to Improve Contact Center Performance Video Overview: AI-Driven Performance Enablement How The Home Depot Saves Time and Enables Frontline Teams Data Ingestion Next Best Action STAY CONNECTED Join the other leaders who receive our latest resources by email SAVE TIME & DOWNLOAD THE BUNDLE! We've published all 8 Coaching Guides into one amazing package. Get your free copy now! Download The Free Bundle Please provide the info below and the bundle will be on it's way! ITERUM'S COO SHARES BEST PRACTICES FOR IMPLEMENTING A SUCCESSFUL PERFORMANCE ENABLEMENT PROGRAM WEDNESDAY, APR. 19 AT 1:00 PM CT Performance enablement involves identifying and enhancing the full potential of employees. It is the process of consistently supporting and developing people, making them feel valued for more than just the work they do. Effective employee enablement ultimately drives a better customer experience while also driving greater employee satisfaction, and that is certainly true for Iterum Connections, a Boutique BPO based in Panama with nearshore locations across Panama, Bogota Colombia, and Kingston Jamaica. In this 1-hour webinar, hear directly from Juan Lopez (Chief Operating Officer, Iterum Connections) as he shares his best practices and lessons learned around implementing a successful performance enablement program within a contact center, with Julie Hsu (Head of Marketing, AmplifAI Solutions). You’ll learn how: * To create a culture of continuous learning, leverage technologies to support employee development, and measure the impact of performance enablement initiatives. * Other organizations identify the main criteria when enabling and evaluating a performance enablement program for your organization as well as finding success. * Iterum partnered with key players and industry leaders, like AmplifAI to implement top-notch performance enablement. * Important it is to measure the employee experience throughout their agent journey and the impact it has on ultimate success. Join us on April 19 at 1 PM CT to gain insights and actionable tips from leading industry experts. Register Now: ITERUM'S COO SHARES BEST PRACTICES FOR IMPLEMENTING A SUCCESSFUL PERFORMANCE ENABLEMENT PROGRAM WEDNESDAY, APR. 19 AT 1:00 PM CT Performance enablement involves identifying and enhancing the full potential of employees. It is the process of consistently supporting and developing people, making them feel valued for more than just the work they do. Effective employee enablement ultimately drives a better customer experience while also driving greater employee satisfaction, and that is certainly true for Iterum Connections, a Boutique BPO based in Panama with nearshore locations across Panama, Bogota Colombia, and Kingston Jamaica. In this 1-hour webinar, hear directly from Juan Lopez (Chief Operating Officer, Iterum Connections) as he shares his best practices and lessons learned around implementing a successful performance enablement program within a contact center, with Julie Hsu (Head of Marketing, AmplifAI Solutions). You’ll learn how: * To create a culture of continuous learning, leverage technologies to support employee development, and measure the impact of performance enablement initiatives. * Other organizations identify the main criteria when enabling and evaluating a performance enablement program for your organization as well as finding success. * Iterum partnered with key players and industry leaders, like AmplifAI to implement top-notch performance enablement. * Important it is to measure the employee experience throughout their agent journey and the impact it has on ultimate success. Join us on April 19 at 1 PM CT to gain insights and actionable tips from leading industry experts. MORE RESOURCES CUSTOMERS REPORT AN AGGREGATE INCREASE OF 40% MORE TIME SPENT COACHING Read More TOP 10 REASONS CALL CENTER COACHING FAILS TO IMPROVE CUSTOMER EXPERIENCE, EMPLOYEE MORALE, PERFORMANCE, AND RETENTION Read More TRUST-DESTRUCTORS: TOP 5 WAYS TO RUIN ENGAGEMENT WITH YOUR COACHING PRACTICES Read More Back To Resources Company About UsBlogResourcesPartnersPress & EventsCareersMaster Terms Verticals Financial ServicesManaged ServicesHealth CareHospital SystemsCommunications & MediaTechnologyContact Centers & BPOsAll Verticals Contact Us General InquirySchedule DemoInfo@AmplifAI.com STAY UP TO DATE WITH OUR NEWSLETTER! © 2023 AmplifAI Solutions, Inc.