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SIGNING
Find answers to your eSignature signing questions.
* 822 Topics
* 2,220 Replies
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822 TOPICS
Recently Active
Most Replies Most views Newest First
E
EJASO_ESNewcomer
asked in Signing
IS IT POSSIBLE TO ADD A SCHEDULE TO AN ALREADY SIGNED DOCUMENT?
Is it possible to add a Schedule to an already signed document? For instance: a
purchase agreement in which the proof of transfer of the price shall be
attached, but the price will not be paid unless the purchase agreement has been
signed.
00
E
2 minutes ago
I
Imke GeversNewcomer
asked in Signing
RECIPIENT NOT BEING ABLE TO USE SIGNATURE
Hi there, please help. I created an envelope - where the final recipient has 2
signatures saved on his profile. But the envelope I sent doesn’t allow for him
to select the 2nd signature. Only the one. Why is that? So he has his personal
signature, but also a signature that he uses when signing on behalf of his
company. But the one for his company, he can’t use. Is there something I did
wrong when setting up the envelope? Is there a setting in the back-end that
allows users to sign with different signatures? Please help. Thanks,Imke
04
I
7 minutes ago
K
KameliaNewcomer
asked in Signing
WHY IS THE SIGNING DATE WRONG?
Hi there, I have the same issue with one of our users in the firm. Once have a
look at here, found this question He does not have a DocuSign account, and the
Sender is me, I have checked My Preferences > Regional Settings > it has been
set to Match my Computer’s time zone. So it sjould be 6 June, whereas once he
signs the letter, the signed date shows 5 Jun, a day before. Any idea?
01
11 minutes ago
V
VarshaNewcomer
asked in Signing
PARTNERSHIP PRICING
Hi, we’re a B2B organization with clients who need their users to sign certain
documents. We’re looking to build an integration with DocuSign where the
documents designed using our product needs to be signed by our customer’s users
in an embedded way at the right time in their journey in our product. I’d like
to understand how the pricing works for General Connector Implementation Plan vs
ISV License OEM Implementation Plan. In General Connector Implementation Plan,
what type of license (E-sign plan or Developer API plan) should be purchased by
our company and what should be purchased by our customers? Similarly in ISV
License OEM Implementation Plan, what type of license (E-sign plan or Developer
API plan) should be purchased by our company? In this plan, can we monitor
envelope usage of each of our customers seperately to be able to bill them as
per their usage?
00
V
32 minutes ago
C
CommunityNewcomer
asked in Signing
UNABLE TO LOCATE 2020 THROUGH 2021 SIGNED AGREEMENTS, WHERE ARE THEY?
Unable to locate, as in, not showing in my account, all docs signed 2020 through
2021. Account is only going back and showing me files that are the last two
years immediately, I need ALL FILES now.
01
7 hours ago
L
Liz KampaNewcomer
asked in Signing
SEARCHABLE PDF - TEXT RECOGNITION
I am frequently reviewing 200+ page documents, many of which contain boilerplate
language, so there are 4-5 sections that are important for me to ensure the
document contains them. It would be so much easier if I could search the .pdf,
rather than scrolling through all of the pages. Does anyone know of a way to
make this happen or an another way to search a document for specific text before
I sign it? Thanks!
01
7 hours ago
I
Iorgo2Newcomer
asked in Signing
CAN NOT SIGN
I am trying to do what I always do the last years... Received on my email a word
doc which I want to open directly through DocuSign...sign it and share it
through WhatsApp...HAVE DONE THAT HUNDREDS of time literally.Only that last time
it says no more envelopes left or something like that.I just want to sign
nothing else and as far as I know signing is free...would appreciate any help
from anyone.
018
C
9 hours ago
E
ES AskewNewcomer
asked in Signing
NEW TO DOCUSIGN.
Hi! I am trying to assign a document to someone else for signature and I don’t
have that option in the pull down from the right. What do I do, please? Thanks a
million!
02
C
9 hours ago
S
sflahertyNewcomer
asked in Signing
SAVING IN THE MIDDLE OF THE PROCESS
Saving in the middle of the process
01
C
10 hours ago
D
DustinHenfreyNewcomer
asked in Signing
SHARED E-MAIL
I have a document that needs to be signed by two parties but they share one
e-mail address how do I go about the easiest way? I have been sending it out
once to one of the parties then when I receive it back I change the name of the
signer to the other person and resend it again. This makes a two step process is
there a way just to do it in one step? Can the envelope be sent out to two
people on one e-mail? Would they not just receive it once?
02
N
10 hours ago
P
polaNewcomer
asked in Signing
ESIGNING INTERNATIONAL OFFICIAL DOCUMENTS
HI, I'm trying to find out whether I can sign official legal public
administration documents in Italy with Docusign esignature. Thanx for a swift n
100% reliable reply from Docusign ideally....
02
P
11 hours ago
F
frabuNewcomer
asked in Signing
ERROR VERIFYING SIGNATURE ON PDF DOCUMENT - NON-EU CERTIFICATE
Hello everyone, I signed a PDF document with DocuSign to add a trade name to my
business in a French government portal, but I received the error: Your signature
is not valid:The summary was signed with a non-EU foreign certificate whose
certification authority is not included among those defined in the eIDAS trusted
lists. Therefore, your signature is not considered valid as we cannot find the
certification authority of the certificate used among the eIDAS trusted lists.We
invite you to contact your signature provider to obtain a compliant signature.
Could someone kindly give me advice on how to resolve this issue?Thank you very
much! Kindest Regards,Franz B.
02
F
11 hours ago
S
SowmyaNewcomer
asked in Signing
EMAIL NOTIFICATION EVEN AFTER UNCHECKING ALL THE NOTIFICATION UNDER PREFERENCE
Email notification even after unchecking all the notification under preference
05
A
13 hours ago
M
MarijkeNewcomer
asked in Signing
FINISH BUTTON DOESN’ WORK
I have completed all the signatures on a document that I was sent. When I select
the Finish button nothing happens. Can I ask the sender to provide me a new
document that is not damaged ? Thks for any info.
03
A
13 hours ago
H
hortah01Newcomer
asked in Signing
DRAW BOX TO SMALL FOR FREE HAND DRAWING
Hello, I have a document where I need to use the drawing free box to circle two
options. Starting last Thursday when you click on the draw box to edit the file
appears tiny and the options for color of pencil and pencil length are huge. Any
way to fix this?
01
N
14 hours ago
G
GerardNewcomer
asked in Signing
HOW DO I REMOVE MY SIGNATURE WRONGLY PLACED ON DOCUMENT ?
When I created the envelope with 4 signatories (2 for my company and 2 for the
counterpart) it seems that I put my signature for each position - how can i
remove the signature for the three other positions ? Thanks a lot
02
N
14 hours ago
C
co.odom2Newcomer
asked in Signing
ENVELOPE OR ACCOUNT ACTIVATION NOT FOUND ISSUE
Apologies for the possibly incorrect Category/Tag, I’m unsure which DocuSign
product is involved here other than my issue involves something “Powered by
DocuSign”. As part of a job application process, I need to obtain a copy of my
transcript from my university, which involves a DocuSign product/process. I
created my access password and sent the transcript to myself, which both went to
my email. I clicked the Review Document button in my email and correctly entered
my access password, but I accidentally clicked the gray “ . “ button next to the
yellow “Access” or “Login” button, I don’t remember which exactly it was. The
gray button that only contained a period took me to an “Envelope or Account
Activation Not Found” error page of the Activate Wizard, and now every time I
click the Review Document button in my email, I am taken to that error page. I
don’t know what this “ . “ button is for, but it might have something to do with
the problem.
00
C
14 hours ago
W
woolerrNewcomer
asked in Signing
CREATING SIGNATURE
How do I add my title to my signature?
01
D
15 hours ago
J
JackieSNewcomer
asked in Signing
MULTIPLE SIGNATURES
Good day, is there an option that one can sign once and it populates all the
necessary signature spots. i.e when a document is sent with multiple pages to be
signed, one can click once and all pages are signed instead of each page to be
clicked on?
15
P
16 hours ago
J
JESUS ALFREDONewcomer
asked in Signing
SIGNATURE BOXES THAT APPEAR ON ALL PAGES
THERE IS A WAY THAT WHEN SENDING THE DOCUMENTS TO THE SIGNATORY PARTIES, ALL THE
SIGNATURE BOXES APPEAR ON ALL THE PAGES AND NOT PUT THESE SIGNATURE BOXES ONE BY
ONE ON EACH OF THE PAGES
02
C
17 hours ago
J
jbeethamNewcomer
asked in Signing
GENERATING A DIRECT LINK TO AN ENVELOPE
Wondering if there is a way to generate a link to an envelope? We have
executives who have troubles (or impatience) with finding the DocuSign emails
which often end up in their spam folders, or buried among many others, and are
trying to streamline the process for them. We are proposing that instead we send
the executives a manual email which outlines our ask (e.g., covers the details
of the contract, purpose, attaches any other pertinent information such as
internal business case etc), and then has the link directly to the eSignature
page for them to complete the signature process. As far as I can see, the only
way to get this link is to somehow intercept the email that has gone to the
executive and copy it from there? Is there any other way? I have looked at
Powerforms and I don’t think this works for this situation as I think this is
overkill for the requirement.
01
17 hours ago
T
Todsey05Newcomer
asked in Signing
FINDING OLD SIGNED DOCUMENTS
How can I find old documents I signed in 2021? It looks like I can only go 6
months back
03
R
18 hours ago
M
MomSitterNewcomer
asked in Signing
UN-VOIDING
The envelope I initially sent on the 21st of January was voided just recently. I
wasn't able to keep track and missed the date it was to lapse. Is there a way to
un-void it? Only one signatory was able to sign and upload a couple of
documents. I need to download those documents with the "VOID" label. Thanks in
advance for any suggestions or ideas that can help me here.
02
M
21 hours ago
M
MG_WealthCentralNewcomer
asked in Signing
SMS DOCUSIGN AUTHENTICATION ODDITIES / ISSUES - ANYONE ELSE?
Is anyone else experiencing some discrepancies with the SMS Authentication
process of signing documents electronically - we’re seeing these today for the
first time it seems: In other cases where it is received, some (not all), the
sms is being received as ‘from’ 0432 344 240 with standard text “Your OTP is...”
in place of the expected: ‘from’ DocuSign with standard text “Your DocuSign”
authentication code is...” Some instances a mobile sms for a one-time password
isn’t being received by the user; and then multiple attempts later the exact
same mobile number will receive the sms - but it’s taking some users 4-5
triggers
00
M
1 day ago
L
lindsay.joynerObserver
asked in Signing
DOCUSIGN REMOVING FAST WEB VIEW ENABLED FROM PDF PROPERTIES
Hello, my name is Lindsay Joyner and I am the Technical Writing Manager at a
contract research organization (CRO) where we have specific document properties
that need to be set for FDA document submission and electronic document
compliance. I am having an issue when upon uploading a PDF document to Docusign,
Docusign changes the document properties. Specifically, “Fast Web View” goes
from “Yes” to “No”. Once the document is signed PDF properties cannot be edited
and the document is no longer compliant with Fast Web view set to “No”. Is there
a way to prevent Docusign from editing the PDF document properties? Any help is
much appreciated, thank you in advance!
01
A
1 day ago
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