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 * Solutions
   * Customer Experience & Care
   * Customer Retention
   * CX Advisory
   * Social Media
   * Cost Management
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 * Tools
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   * Technology
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 * About us
   * Global Footprint
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 * Careers

Contact Us


WE PROVIDE WORLD-CLASS CUSTOMER SERVICE FOR THE WORLD’S BEST-LOVED BRANDS.

tell us how we can help


HOW WE HELP

boost customer satisfaction

We help you connect with customers and exceed their expectations.

increase operational efficiency

We help businesses reduce cost without compromising quality.

reduce customer attrition

We turn your clients into advocates supporting your long term growth.


WHAT WE PROVIDE

Premium Talent

We recruit the most highly-qualified talent for your business.

Custom-Built Technology

We use tools and platforms to optimize
the customer experience.

Comprehensive BPO & IT Support

We offer wide-ranging business processes
and digital solutions.


VXI BY THE NUMBERS

0
Languages
0 +
Years of Continuous Success in
the Customer Care Industry
0
Locations
0 K+
Hardworking and Reliable Customer
Care Agents
0 M+
Interactions with Happy Customers
Every Year


NMSDC

Minority-owned,
certified company





WHAT ARE YOUR CUSTOMERS' EXPECTATIONS AND HOW HAVE THEY CHANGED?

VXI and Execs in the Know have teamed up in this year’s CX Leaders Trends and
Insights: Consumer Edition Research Report to reveal the latest developments,
multichannel preferences, and top challenges facing customer service
professionals today.

In this report, you'll learn:

 * How customers perceive the quality of service and where improvements are
   being made
 * Why difficulty reaching a live person remains a top frustration
 * Which channels are influencing resolution rates the most
 *  * What 41% of customers want more of in their journeys 

Download Here


EXCLUSIVE CUSTOMER CARE TECHNOLOGY

Talent Match Pro™

Increases hiring efficiency
via specialized chatbots.

Training Simulator™

Optimizes your team's performance
by recreating real-life scenarios.

Performance Pro 360™

Enables you to provide personalized coaching for your team.

learn more about our tools


WHAT OUR CLIENTS SAY ABOUT VXI

Trust is something gained because of consistent delivery of great work. VXI
certainly does that, hence the complete trust.
WORLD'S NO.1 GLOBAL PAYMENTS COMPANY

We greatly appreciate our partnership with VXI, their flexibility in making the
relationship win-win, and the quest for continuous improvement in results our
team consistently demonstrates.
FORTUNE 30 TELECOMMUNICATIONS COMPANY

VXI works in concert with their clients to achieve expectations and constantly
strive for better. Respect.
FORTUNE 30 MEDIA & TECHNOLOGY COMPANY

Trust is something gained because of consistent delivery of great work. VXI
certainly does that, hence the complete trust.
WORLD'S NO.1 GLOBAL PAYMENTS COMPANY

We greatly appreciate our partnership with VXI, their flexibility in making the
relationship win-win, and the quest for continuous improvement in results our
team consistently demonstrates.
FORTUNE 30 TELECOMMUNICATIONS COMPANY


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SECURE WORK-FROM-HOME SOLUTIONS

Tried and tested by our staff during the current pandemic, our sophisticated
Work-From-Home Agents solution provides a safe, secure way of working that gives
you great cost savings and even greater access to skilled talent worldwide.

Your Work-From-Home Agents will be using a digitally secure remote setup to work
from their homes, all protected by enterprise-grade data security and data loss
prevention protocols.

turnkey home office installation

productivity
monitoring

enterprise-grade IT Security Protocols

business continuity solutions


START MAKING YOUR CUSTOMERS SMILE TODAY

With the talent and the tools to make every part of the process seamless,
building an amazing customer-care team has never been easier.

tell us how we can help



Customers

 * Solutions
 * Industries
 * CSR Impact
 * Resources

Company

 * About Us
 * Our Leaders
 * Global Footprint
 * Careers

More Information

 * Case Studies
 * Our Blog
 * Press Releases
 * Privacy Policy

Follow Us

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VXI GLOBAL SOLUTIONS, LLC

220 WEST 1ST ST. 3RD FLOOR

LOS ANGELES, CALIFORNIA 90012

 



Copyright © 2023 VXI Global Solutions, LLC. All Rights Reserved

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