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Submission: On February 14 via manual from BE — Scanned from DE
Submission: On February 14 via manual from BE — Scanned from DE
Form analysis 1 forms found in the DOM
Name: surveyForm — POST
<form name="surveyForm" action="" method="post" enctype="multipart/form-data" novalidate="" data-survey-page-form="">
<div class="questions clearfix">
<div class="question-row clearfix
">
<div data-question-type="presentation_descriptive_text" data-rq-question-type="presentation_text" class="question-container
">
<div id="question-field-165969035" data-qnumber="1" data-qdispnumber="" data-question-id="165969035" class=" question-presentation-text qn question descriptive_text">
<div class="question-body-font-theme question-presentation-text user-generated">
<span class="user-generated notranslate
">
<span style="color: #3366ff; font-size: 14pt;"><strong>Demographics</strong></span></span>
</div>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968802" data-qnumber="2" data-qdispnumber="1" data-question-id="165968802" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968802" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 1<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What best defines you/your working environment? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212253946">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968802">
<input id="165968802_1212253946" aria-labelledby="165968802_1212253946_label" name="165968802" type="radio" role="radio" class="radio-button-input " value="1212253946" aria-checked="false">
<label data-sm-radio-button-label="" id="165968802_1212253946_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968802_1212253946">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> In-house shared services/GBS/enterprise shared services </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253947">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968802">
<input id="165968802_1212253947" aria-labelledby="165968802_1212253947_label" name="165968802" type="radio" role="radio" class="radio-button-input " value="1212253947" aria-checked="false">
<label data-sm-radio-button-label="" id="165968802_1212253947_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968802_1212253947">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Accounting or other Finance department (outside GBS) </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253948">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968802">
<input id="165968802_1212253948" aria-labelledby="165968802_1212253948_label" name="165968802" type="radio" role="radio" class="radio-button-input " value="1212253948" aria-checked="false">
<label data-sm-radio-button-label="" id="165968802_1212253948_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968802_1212253948">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Tax </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253949">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968802">
<input id="165968802_1212253949" aria-labelledby="165968802_1212253949_label" name="165968802" type="radio" role="radio" class="radio-button-input " value="1212253949" aria-checked="false">
<label data-sm-radio-button-label="" id="165968802_1212253949_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968802_1212253949">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Treasury </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253950">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968802">
<input id="165968802_1212253950" aria-labelledby="165968802_1212253950_label" name="165968802" type="radio" role="radio" class="radio-button-input " value="1212253950" aria-checked="false">
<label data-sm-radio-button-label="" id="165968802_1212253950_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968802_1212253950">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> BPO/outsourced/third-party service provider </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253951">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968802">
<input id="165968802_1212253951" aria-labelledby="165968802_1212253951_label" name="165968802" type="radio" role="radio" class="radio-button-input " value="1212253951" aria-checked="false">
<label data-sm-radio-button-label="" id="165968802_1212253951_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968802_1212253951">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Technology solution provider </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253952">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968802">
<input id="165968802_1212253952" aria-labelledby="165968802_1212253952_label" name="165968802" type="radio" role="radio" class="radio-button-input " value="1212253952" aria-checked="false">
<label data-sm-radio-button-label="" id="165968802_1212253952_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968802_1212253952">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Consultant </span>
</label>
</div>
</div>
</div>
<div class="other-answer-container other-answer-option-container" data-answer-id="1214907179">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968802">
<input id="165968802_1214907179" aria-labelledby="165968802_1214907179_label" name="165968802" type="radio" role="radio" class="radio-button-input " value="1214907179" aria-checked="false" data-other-answer="">
<label data-sm-radio-button-label="" id="165968802_1214907179_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968802_1214907179">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Other (please specify) </span>
</label>
</div>
<input id="165968802_other" name="165968802_other" type="text" class="text other-answer-text" maxlength="20000" size="50" aria-label="Other (please specify)" data-other-text="">
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="presentation_descriptive_text" data-rq-question-type="presentation_text" class="question-container
">
<div id="question-field-165969076" data-qnumber="3" data-qdispnumber="" data-question-id="165969076" class=" question-presentation-text qn question descriptive_text">
<div class="question-body-font-theme question-presentation-text user-generated">
<span class="user-generated notranslate
">
<span style="color: #3366ff; font-size: 14pt;"><strong>Your ITC Ecosystem</strong></span></span>
</div>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968803" data-qnumber="4" data-qdispnumber="2" data-question-id="165968803" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968803" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 2<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> How many active customers do you currently have in your accounts receivable portfolio? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212253955">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968803">
<input id="165968803_1212253955" aria-labelledby="165968803_1212253955_label" name="165968803" type="radio" role="radio" class="radio-button-input " value="1212253955" aria-checked="false">
<label data-sm-radio-button-label="" id="165968803_1212253955_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968803_1212253955">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Less than 5,000 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253956">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968803">
<input id="165968803_1212253956" aria-labelledby="165968803_1212253956_label" name="165968803" type="radio" role="radio" class="radio-button-input " value="1212253956" aria-checked="false">
<label data-sm-radio-button-label="" id="165968803_1212253956_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968803_1212253956">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 5,000-9,999 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253957">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968803">
<input id="165968803_1212253957" aria-labelledby="165968803_1212253957_label" name="165968803" type="radio" role="radio" class="radio-button-input " value="1212253957" aria-checked="false">
<label data-sm-radio-button-label="" id="165968803_1212253957_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968803_1212253957">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 10,000-14,999 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253958">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968803">
<input id="165968803_1212253958" aria-labelledby="165968803_1212253958_label" name="165968803" type="radio" role="radio" class="radio-button-input " value="1212253958" aria-checked="false">
<label data-sm-radio-button-label="" id="165968803_1212253958_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968803_1212253958">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 15,000-49,999 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253959">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968803">
<input id="165968803_1212253959" aria-labelledby="165968803_1212253959_label" name="165968803" type="radio" role="radio" class="radio-button-input " value="1212253959" aria-checked="false">
<label data-sm-radio-button-label="" id="165968803_1212253959_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968803_1212253959">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 50,000 and above </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968804" data-qnumber="5" data-qdispnumber="3" data-question-id="165968804" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968804" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 3<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> How many invoices do you send out during an average month? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212253960">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968804">
<input id="165968804_1212253960" aria-labelledby="165968804_1212253960_label" name="165968804" type="radio" role="radio" class="radio-button-input " value="1212253960" aria-checked="false">
<label data-sm-radio-button-label="" id="165968804_1212253960_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968804_1212253960">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Less than 5,000 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253961">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968804">
<input id="165968804_1212253961" aria-labelledby="165968804_1212253961_label" name="165968804" type="radio" role="radio" class="radio-button-input " value="1212253961" aria-checked="false">
<label data-sm-radio-button-label="" id="165968804_1212253961_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968804_1212253961">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 5,000-9,999 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253962">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968804">
<input id="165968804_1212253962" aria-labelledby="165968804_1212253962_label" name="165968804" type="radio" role="radio" class="radio-button-input " value="1212253962" aria-checked="false">
<label data-sm-radio-button-label="" id="165968804_1212253962_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968804_1212253962">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 10,000-19,999 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253963">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968804">
<input id="165968804_1212253963" aria-labelledby="165968804_1212253963_label" name="165968804" type="radio" role="radio" class="radio-button-input " value="1212253963" aria-checked="false">
<label data-sm-radio-button-label="" id="165968804_1212253963_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968804_1212253963">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 20,000-49,999 </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253964">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968804">
<input id="165968804_1212253964" aria-labelledby="165968804_1212253964_label" name="165968804" type="radio" role="radio" class="radio-button-input " value="1212253964" aria-checked="false">
<label data-sm-radio-button-label="" id="165968804_1212253964_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968804_1212253964">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 50,000 and above </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="presentation_descriptive_text" data-rq-question-type="presentation_text" class="question-container
">
<div id="question-field-165969190" data-qnumber="6" data-qdispnumber="" data-question-id="165969190" class=" question-presentation-text qn question descriptive_text">
<div class="question-body-font-theme question-presentation-text user-generated">
<span class="user-generated notranslate
">
<span style="color: #3366ff; font-size: 14pt;"><strong>Your ITC Process</strong></span></span>
</div>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968805" data-qnumber="7" data-qdispnumber="4" data-question-id="165968805" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968805" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 4<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What is the biggest challenge you face throughout your current accounts receivable process? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212253966">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968805">
<input id="165968805_1212253966" aria-labelledby="165968805_1212253966_label" name="165968805" type="radio" role="radio" class="radio-button-input " value="1212253966" aria-checked="false">
<label data-sm-radio-button-label="" id="165968805_1212253966_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968805_1212253966">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Processing <span style="text-decoration: underline;">volume</span> of payments </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253967">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968805">
<input id="165968805_1212253967" aria-labelledby="165968805_1212253967_label" name="165968805" type="radio" role="radio" class="radio-button-input " value="1212253967" aria-checked="false">
<label data-sm-radio-button-label="" id="165968805_1212253967_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968805_1212253967">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Lack of <span style="text-decoration: underline;">visibility</span> on the process (e.g., making it hard to manage) </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253968">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968805">
<input id="165968805_1212253968" aria-labelledby="165968805_1212253968_label" name="165968805" type="radio" role="radio" class="radio-button-input " value="1212253968" aria-checked="false">
<label data-sm-radio-button-label="" id="165968805_1212253968_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968805_1212253968">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Too much <span style="text-decoration: underline;">time</span> spent working out ‘what to do first’ or reworking errors </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253969">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968805">
<input id="165968805_1212253969" aria-labelledby="165968805_1212253969_label" name="165968805" type="radio" role="radio" class="radio-button-input " value="1212253969" aria-checked="false">
<label data-sm-radio-button-label="" id="165968805_1212253969_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968805_1212253969">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Lack of <span style="text-decoration: underline;">quality</span> data from the process </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968806" data-qnumber="8" data-qdispnumber="5" data-question-id="165968806" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968806" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 5<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> How do your customers receive/access their invoices? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212253970">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968806">
<input id="165968806_1212253970" aria-labelledby="165968806_1212253970_label" name="165968806" type="radio" role="radio" class="radio-button-input " value="1212253970" aria-checked="false">
<label data-sm-radio-button-label="" id="165968806_1212253970_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968806_1212253970">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Our customers receive their invoices via email. We send them as a PDF attachment. </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253971">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968806">
<input id="165968806_1212253971" aria-labelledby="165968806_1212253971_label" name="165968806" type="radio" role="radio" class="radio-button-input " value="1212253971" aria-checked="false">
<label data-sm-radio-button-label="" id="165968806_1212253971_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968806_1212253971">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We provide customers with an online portal where they can access and download their invoices anytime. </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253972">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968806">
<input id="165968806_1212253972" aria-labelledby="165968806_1212253972_label" name="165968806" type="radio" role="radio" class="radio-button-input " value="1212253972" aria-checked="false">
<label data-sm-radio-button-label="" id="165968806_1212253972_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968806_1212253972">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Our customers receive their invoices via traditional mail. </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253973">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968806">
<input id="165968806_1212253973" aria-labelledby="165968806_1212253973_label" name="165968806" type="radio" role="radio" class="radio-button-input " value="1212253973" aria-checked="false">
<label data-sm-radio-button-label="" id="165968806_1212253973_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968806_1212253973">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We offer electronic invoicing options such as EDI or XML. </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968807" data-qnumber="9" data-qdispnumber="6" data-question-id="165968807" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968807" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 6<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What is your current process for managing cash application? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212253974">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968807">
<input id="165968807_1212253974" aria-labelledby="165968807_1212253974_label" name="165968807" type="radio" role="radio" class="radio-button-input " value="1212253974" aria-checked="false">
<label data-sm-radio-button-label="" id="165968807_1212253974_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968807_1212253974">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We use our ERP with no automation to manage cash application. </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253975">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968807">
<input id="165968807_1212253975" aria-labelledby="165968807_1212253975_label" name="165968807" type="radio" role="radio" class="radio-button-input " value="1212253975" aria-checked="false">
<label data-sm-radio-button-label="" id="165968807_1212253975_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968807_1212253975">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We use our ERP with some automation to manage cash application. </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253976">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968807">
<input id="165968807_1212253976" aria-labelledby="165968807_1212253976_label" name="165968807" type="radio" role="radio" class="radio-button-input " value="1212253976" aria-checked="false">
<label data-sm-radio-button-label="" id="165968807_1212253976_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968807_1212253976">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We use third-party automation software to manage cash application. </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253977">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968807">
<input id="165968807_1212253977" aria-labelledby="165968807_1212253977_label" name="165968807" type="radio" role="radio" class="radio-button-input " value="1212253977" aria-checked="false">
<label data-sm-radio-button-label="" id="165968807_1212253977_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968807_1212253977">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We outsource cash application to a third-party provider/BPO. </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968808" data-qnumber="10" data-qdispnumber="7" data-question-id="165968808" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968808" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 7<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What is your current process for managing collections? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212253978">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968808">
<input id="165968808_1212253978" aria-labelledby="165968808_1212253978_label" name="165968808" type="radio" role="radio" class="radio-button-input " value="1212253978" aria-checked="false">
<label data-sm-radio-button-label="" id="165968808_1212253978_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968808_1212253978">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We use a spreadsheet-based system to track collections, which involves keeping paper records and updating spreadsheets as payments are received.
</span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253979">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968808">
<input id="165968808_1212253979" aria-labelledby="165968808_1212253979_label" name="165968808" type="radio" role="radio" class="radio-button-input " value="1212253979" aria-checked="false">
<label data-sm-radio-button-label="" id="165968808_1212253979_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968808_1212253979">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We have an automated system in place that sends out collection notices and payment reminders to customers and updates our accounting software as
payments are received. </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253980">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968808">
<input id="165968808_1212253980" aria-labelledby="165968808_1212253980_label" name="165968808" type="radio" role="radio" class="radio-button-input " value="1212253980" aria-checked="false">
<label data-sm-radio-button-label="" id="165968808_1212253980_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968808_1212253980">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We outsource our collections management to a third-party company specializing in debt collection. </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253981">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968808">
<input id="165968808_1212253981" aria-labelledby="165968808_1212253981_label" name="165968808" type="radio" role="radio" class="radio-button-input " value="1212253981" aria-checked="false">
<label data-sm-radio-button-label="" id="165968808_1212253981_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968808_1212253981">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We don't have a formal process for managing collections and instead rely on ad hoc methods such as contacting customers individually when debts are
overdue. </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968809" data-qnumber="11" data-qdispnumber="8" data-question-id="165968809" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968809" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 8<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What type of reporting and analytics do you use to manage your accounts receivable process? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212253982">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968809">
<input id="165968809_1212253982" aria-labelledby="165968809_1212253982_label" name="165968809" type="radio" role="radio" class="radio-button-input " value="1212253982" aria-checked="false">
<label data-sm-radio-button-label="" id="165968809_1212253982_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968809_1212253982">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We use manual reports and spreadsheets to manage our accounts receivable process. </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253983">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968809">
<input id="165968809_1212253983" aria-labelledby="165968809_1212253983_label" name="165968809" type="radio" role="radio" class="radio-button-input " value="1212253983" aria-checked="false">
<label data-sm-radio-button-label="" id="165968809_1212253983_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968809_1212253983">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We use basic reporting features within our accounting software. </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253984">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968809">
<input id="165968809_1212253984" aria-labelledby="165968809_1212253984_label" name="165968809" type="radio" role="radio" class="radio-button-input " value="1212253984" aria-checked="false">
<label data-sm-radio-button-label="" id="165968809_1212253984_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968809_1212253984">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We use advanced reporting and analytics features within our accounting software. </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253985">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968809">
<input id="165968809_1212253985" aria-labelledby="165968809_1212253985_label" name="165968809" type="radio" role="radio" class="radio-button-input " value="1212253985" aria-checked="false">
<label data-sm-radio-button-label="" id="165968809_1212253985_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968809_1212253985">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We use a standalone reporting and analytics tool to manage our accounts receivable process (e.g., PowerBi/ Tableau). </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212253986">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968809">
<input id="165968809_1212253986" aria-labelledby="165968809_1212253986_label" name="165968809" type="radio" role="radio" class="radio-button-input " value="1212253986" aria-checked="false">
<label data-sm-radio-button-label="" id="165968809_1212253986_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968809_1212253986">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> We do not currently use any reporting or analytics to manage our accounts receivable process. </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="presentation_descriptive_text" data-rq-question-type="presentation_text" class="question-container
">
<div id="question-field-165969213" data-qnumber="12" data-qdispnumber="" data-question-id="165969213" class=" question-presentation-text qn question descriptive_text">
<div class="question-body-font-theme question-presentation-text user-generated">
<span class="user-generated notranslate
">
<span style="color: #3366ff; font-size: 14pt;"><strong>Operating Model and Organization</strong></span></span>
</div>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="multiple_choice_vertical" data-rq-question-type="multiple_choice_vertical" class="question-container
">
<div id="question-field-165968810" data-qnumber="13" data-qdispnumber="9" data-question-id="165968810" class=" question-multiple-choice qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset">
<legend class="question-legend">
<h4 id="question-title-165968810" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 9<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> Which of these processes/subprocesses (parts of ITC/AR) do you perform mainly in GBS/SSO/shared services/outsourced? (select all that apply)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell
" data-answer-id="1212253988">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968810_1212253988" name="165968810[]" type="checkbox" class="checkbox-button-input " value="1212253988">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968810_1212253988">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Sales and Quote Management </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212253989">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968810_1212253989" name="165968810[]" type="checkbox" class="checkbox-button-input " value="1212253989">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968810_1212253989">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Credit and Risk Management </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212253990">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968810_1212253990" name="165968810[]" type="checkbox" class="checkbox-button-input " value="1212253990">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968810_1212253990">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Order and Contract Management </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212253991">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968810_1212253991" name="165968810[]" type="checkbox" class="checkbox-button-input " value="1212253991">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968810_1212253991">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Customer Billing (Invoicing) </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212253992">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968810_1212253992" name="165968810[]" type="checkbox" class="checkbox-button-input " value="1212253992">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968810_1212253992">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Collections </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212253993">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968810_1212253993" name="165968810[]" type="checkbox" class="checkbox-button-input " value="1212253993">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968810_1212253993">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Disputes </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212253994">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968810_1212253994" name="165968810[]" type="checkbox" class="checkbox-button-input " value="1212253994">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968810_1212253994">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Cash Application </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968813" data-qnumber="14" data-qdispnumber="10" data-question-id="165968813" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968813" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 10<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> Do you use the process owner concept (GPO) in your ITC/AR process? If yes, what type? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212254008">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968813">
<input id="165968813_1212254008" aria-labelledby="165968813_1212254008_label" name="165968813" type="radio" role="radio" class="radio-button-input " value="1212254008" aria-checked="false">
<label data-sm-radio-button-label="" id="165968813_1212254008_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968813_1212254008">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Designated “OTC/credit and collections” owner is accountable for “end-to-end” process (i.e., single accountability for the end-to-end process)
</span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254009">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968813">
<input id="165968813_1212254009" aria-labelledby="165968813_1212254009_label" name="165968813" type="radio" role="radio" class="radio-button-input " value="1212254009" aria-checked="false">
<label data-sm-radio-button-label="" id="165968813_1212254009_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968813_1212254009">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Separate owners for subprocesses (e.g., credit, collections, and/or disputes process owners) with a high level of coordination </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254010">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968813">
<input id="165968813_1212254010" aria-labelledby="165968813_1212254010_label" name="165968813" type="radio" role="radio" class="radio-button-input " value="1212254010" aria-checked="false">
<label data-sm-radio-button-label="" id="165968813_1212254010_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968813_1212254010">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Separate owners for subprocesses (e.g., credit, collections, and/or disputes process owners) with a moderate level of coordination </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254011">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968813">
<input id="165968813_1212254011" aria-labelledby="165968813_1212254011_label" name="165968813" type="radio" role="radio" class="radio-button-input " value="1212254011" aria-checked="false">
<label data-sm-radio-button-label="" id="165968813_1212254011_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968813_1212254011">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Multiple process owners, all with minimal level of coordination </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254012">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968813">
<input id="165968813_1212254012" aria-labelledby="165968813_1212254012_label" name="165968813" type="radio" role="radio" class="radio-button-input " value="1212254012" aria-checked="false">
<label data-sm-radio-button-label="" id="165968813_1212254012_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968813_1212254012">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Other solution(s) including some process ownership </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254013">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968813">
<input id="165968813_1212254013" aria-labelledby="165968813_1212254013_label" name="165968813" type="radio" role="radio" class="radio-button-input " value="1212254013" aria-checked="false">
<label data-sm-radio-button-label="" id="165968813_1212254013_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968813_1212254013">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> No process owner </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="presentation_descriptive_text" data-rq-question-type="presentation_text" class="question-container
">
<div id="question-field-165969275" data-qnumber="15" data-qdispnumber="" data-question-id="165969275" class=" question-presentation-text qn question descriptive_text">
<div class="question-body-font-theme question-presentation-text user-generated">
<span class="user-generated notranslate
">
<span style="color: #3366ff; font-size: 14pt;"><strong>Performance Metrics</strong></span></span>
</div>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968814" data-qnumber="16" data-qdispnumber="11" data-question-id="165968814" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968814" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 11<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What percentage of your customer orders are received electronically? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212254015">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968814">
<input id="165968814_1212254015" aria-labelledby="165968814_1212254015_label" name="165968814" type="radio" role="radio" class="radio-button-input " value="1212254015" aria-checked="false">
<label data-sm-radio-button-label="" id="165968814_1212254015_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968814_1212254015">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 0-10% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254016">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968814">
<input id="165968814_1212254016" aria-labelledby="165968814_1212254016_label" name="165968814" type="radio" role="radio" class="radio-button-input " value="1212254016" aria-checked="false">
<label data-sm-radio-button-label="" id="165968814_1212254016_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968814_1212254016">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 11-30% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254017">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968814">
<input id="165968814_1212254017" aria-labelledby="165968814_1212254017_label" name="165968814" type="radio" role="radio" class="radio-button-input " value="1212254017" aria-checked="false">
<label data-sm-radio-button-label="" id="165968814_1212254017_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968814_1212254017">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 31-50% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254018">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968814">
<input id="165968814_1212254018" aria-labelledby="165968814_1212254018_label" name="165968814" type="radio" role="radio" class="radio-button-input " value="1212254018" aria-checked="false">
<label data-sm-radio-button-label="" id="165968814_1212254018_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968814_1212254018">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 51-80% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254019">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968814">
<input id="165968814_1212254019" aria-labelledby="165968814_1212254019_label" name="165968814" type="radio" role="radio" class="radio-button-input " value="1212254019" aria-checked="false">
<label data-sm-radio-button-label="" id="165968814_1212254019_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968814_1212254019">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> More than 80% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254020">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968814">
<input id="165968814_1212254020" aria-labelledby="165968814_1212254020_label" name="165968814" type="radio" role="radio" class="radio-button-input " value="1212254020" aria-checked="false">
<label data-sm-radio-button-label="" id="165968814_1212254020_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968814_1212254020">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> I don’t know/not in scope </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968815" data-qnumber="17" data-qdispnumber="12" data-question-id="165968815" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968815" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 12<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What percentage of your customer invoices must be corrected for billing errors? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212254021">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968815">
<input id="165968815_1212254021" aria-labelledby="165968815_1212254021_label" name="165968815" type="radio" role="radio" class="radio-button-input " value="1212254021" aria-checked="false">
<label data-sm-radio-button-label="" id="165968815_1212254021_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968815_1212254021">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 5% or more </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254022">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968815">
<input id="165968815_1212254022" aria-labelledby="165968815_1212254022_label" name="165968815" type="radio" role="radio" class="radio-button-input " value="1212254022" aria-checked="false">
<label data-sm-radio-button-label="" id="165968815_1212254022_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968815_1212254022">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 3-4% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254024">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968815">
<input id="165968815_1212254024" aria-labelledby="165968815_1212254024_label" name="165968815" type="radio" role="radio" class="radio-button-input " value="1212254024" aria-checked="false">
<label data-sm-radio-button-label="" id="165968815_1212254024_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968815_1212254024">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 1-2% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254025">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968815">
<input id="165968815_1212254025" aria-labelledby="165968815_1212254025_label" name="165968815" type="radio" role="radio" class="radio-button-input " value="1212254025" aria-checked="false">
<label data-sm-radio-button-label="" id="165968815_1212254025_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968815_1212254025">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Less than 1% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968816" data-qnumber="18" data-qdispnumber="13" data-question-id="165968816" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968816" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 13<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What percentage of your customer invoices are related to disputes (volume-based)? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212254026">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968816">
<input id="165968816_1212254026" aria-labelledby="165968816_1212254026_label" name="165968816" type="radio" role="radio" class="radio-button-input " value="1212254026" aria-checked="false">
<label data-sm-radio-button-label="" id="165968816_1212254026_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968816_1212254026">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> More than 5% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254028">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968816">
<input id="165968816_1212254028" aria-labelledby="165968816_1212254028_label" name="165968816" type="radio" role="radio" class="radio-button-input " value="1212254028" aria-checked="false">
<label data-sm-radio-button-label="" id="165968816_1212254028_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968816_1212254028">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 4-5% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254029">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968816">
<input id="165968816_1212254029" aria-labelledby="165968816_1212254029_label" name="165968816" type="radio" role="radio" class="radio-button-input " value="1212254029" aria-checked="false">
<label data-sm-radio-button-label="" id="165968816_1212254029_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968816_1212254029">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 2-3% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254030">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968816">
<input id="165968816_1212254030" aria-labelledby="165968816_1212254030_label" name="165968816" type="radio" role="radio" class="radio-button-input " value="1212254030" aria-checked="false">
<label data-sm-radio-button-label="" id="165968816_1212254030_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968816_1212254030">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Less than 2% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968817" data-qnumber="19" data-qdispnumber="14" data-question-id="165968817" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968817" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 14<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What percentage of your accounts receivable portfolio is past due? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212254031">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968817">
<input id="165968817_1212254031" aria-labelledby="165968817_1212254031_label" name="165968817" type="radio" role="radio" class="radio-button-input " value="1212254031" aria-checked="false">
<label data-sm-radio-button-label="" id="165968817_1212254031_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968817_1212254031">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Less than 5% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254032">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968817">
<input id="165968817_1212254032" aria-labelledby="165968817_1212254032_label" name="165968817" type="radio" role="radio" class="radio-button-input " value="1212254032" aria-checked="false">
<label data-sm-radio-button-label="" id="165968817_1212254032_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968817_1212254032">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 5-10% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254033">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968817">
<input id="165968817_1212254033" aria-labelledby="165968817_1212254033_label" name="165968817" type="radio" role="radio" class="radio-button-input " value="1212254033" aria-checked="false">
<label data-sm-radio-button-label="" id="165968817_1212254033_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968817_1212254033">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 11-20% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254034">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968817">
<input id="165968817_1212254034" aria-labelledby="165968817_1212254034_label" name="165968817" type="radio" role="radio" class="radio-button-input " value="1212254034" aria-checked="false">
<label data-sm-radio-button-label="" id="165968817_1212254034_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968817_1212254034">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 21-30% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254035">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968817">
<input id="165968817_1212254035" aria-labelledby="165968817_1212254035_label" name="165968817" type="radio" role="radio" class="radio-button-input " value="1212254035" aria-checked="false">
<label data-sm-radio-button-label="" id="165968817_1212254035_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968817_1212254035">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> More than 30% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968818" data-qnumber="20" data-qdispnumber="15" data-question-id="165968818" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968818" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 15<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What is the percentage of annual bad debt in relation to the total accounts receivable? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212254036">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968818">
<input id="165968818_1212254036" aria-labelledby="165968818_1212254036_label" name="165968818" type="radio" role="radio" class="radio-button-input " value="1212254036" aria-checked="false">
<label data-sm-radio-button-label="" id="165968818_1212254036_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968818_1212254036">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> >2% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254037">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968818">
<input id="165968818_1212254037" aria-labelledby="165968818_1212254037_label" name="165968818" type="radio" role="radio" class="radio-button-input " value="1212254037" aria-checked="false">
<label data-sm-radio-button-label="" id="165968818_1212254037_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968818_1212254037">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> >1-2% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254038">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968818">
<input id="165968818_1212254038" aria-labelledby="165968818_1212254038_label" name="165968818" type="radio" role="radio" class="radio-button-input " value="1212254038" aria-checked="false">
<label data-sm-radio-button-label="" id="165968818_1212254038_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968818_1212254038">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> >0.5-1% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254039">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968818">
<input id="165968818_1212254039" aria-labelledby="165968818_1212254039_label" name="165968818" type="radio" role="radio" class="radio-button-input " value="1212254039" aria-checked="false">
<label data-sm-radio-button-label="" id="165968818_1212254039_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968818_1212254039">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> >0.2-0.5% </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254040">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968818">
<input id="165968818_1212254040" aria-labelledby="165968818_1212254040_label" name="165968818" type="radio" role="radio" class="radio-button-input " value="1212254040" aria-checked="false">
<label data-sm-radio-button-label="" id="165968818_1212254040_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968818_1212254040">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> 0-0.2% </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="multiple_choice_vertical" data-rq-question-type="multiple_choice_vertical" class="question-container
">
<div id="question-field-165968819" data-qnumber="21" data-qdispnumber="16" data-question-id="165968819" class=" question-multiple-choice qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset">
<legend class="question-legend">
<h4 id="question-title-165968819" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 16<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What metrics do you use within your organization? (select all that apply)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell
" data-answer-id="1212254041">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968819_1212254041" name="165968819[]" type="checkbox" class="checkbox-button-input " value="1212254041">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968819_1212254041">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> DSO (actual) </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254042">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968819_1212254042" name="165968819[]" type="checkbox" class="checkbox-button-input " value="1212254042">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968819_1212254042">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Best possible DSO (DSO based on legally mandated or agreed payment terms) </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254043">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968819_1212254043" name="165968819[]" type="checkbox" class="checkbox-button-input " value="1212254043">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968819_1212254043">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> ADD (Average Days Delinquent, i.e., DSO minus best possible DSO) </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254044">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968819_1212254044" name="165968819[]" type="checkbox" class="checkbox-button-input " value="1212254044">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968819_1212254044">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Overdues (all not paid on time) </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254045">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968819_1212254045" name="165968819[]" type="checkbox" class="checkbox-button-input " value="1212254045">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968819_1212254045">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Bad debt (percent of) </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="presentation_descriptive_text" data-rq-question-type="presentation_text" class="question-container
">
<div id="question-field-165969294" data-qnumber="22" data-qdispnumber="" data-question-id="165969294" class=" question-presentation-text qn question descriptive_text">
<div class="question-body-font-theme question-presentation-text user-generated">
<span class="user-generated notranslate
">
<span style="color: #3366ff; font-size: 14pt;"><strong>Technology</strong></span></span>
</div>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968820" data-qnumber="23" data-qdispnumber="17" data-question-id="165968820" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968820" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 17<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What do you perceive to be your overall ITC/AR automation level? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212254047">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968820">
<input id="165968820_1212254047" aria-labelledby="165968820_1212254047_label" name="165968820" type="radio" role="radio" class="radio-button-input " value="1212254047" aria-checked="false">
<label data-sm-radio-button-label="" id="165968820_1212254047_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968820_1212254047">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> None (0%) </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254048">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968820">
<input id="165968820_1212254048" aria-labelledby="165968820_1212254048_label" name="165968820" type="radio" role="radio" class="radio-button-input " value="1212254048" aria-checked="false">
<label data-sm-radio-button-label="" id="165968820_1212254048_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968820_1212254048">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Low (1-25%) </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254049">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968820">
<input id="165968820_1212254049" aria-labelledby="165968820_1212254049_label" name="165968820" type="radio" role="radio" class="radio-button-input " value="1212254049" aria-checked="false">
<label data-sm-radio-button-label="" id="165968820_1212254049_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968820_1212254049">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Medium (26-75%) </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254050">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968820">
<input id="165968820_1212254050" aria-labelledby="165968820_1212254050_label" name="165968820" type="radio" role="radio" class="radio-button-input " value="1212254050" aria-checked="false">
<label data-sm-radio-button-label="" id="165968820_1212254050_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968820_1212254050">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> High (more than 75% automation) </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968821" data-qnumber="24" data-qdispnumber="18" data-question-id="165968821" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968821" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 18<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> If you’re ready, or mostly ready, to move towards an automated ITC/AR process, what has stopped you so far? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212254051">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968821">
<input id="165968821_1212254051" aria-labelledby="165968821_1212254051_label" name="165968821" type="radio" role="radio" class="radio-button-input " value="1212254051" aria-checked="false">
<label data-sm-radio-button-label="" id="165968821_1212254051_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968821_1212254051">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Lack of budget or funding to implement automation </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254052">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968821">
<input id="165968821_1212254052" aria-labelledby="165968821_1212254052_label" name="165968821" type="radio" role="radio" class="radio-button-input " value="1212254052" aria-checked="false">
<label data-sm-radio-button-label="" id="165968821_1212254052_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968821_1212254052">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Concerns about data security and privacy </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254053">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968821">
<input id="165968821_1212254053" aria-labelledby="165968821_1212254053_label" name="165968821" type="radio" role="radio" class="radio-button-input " value="1212254053" aria-checked="false">
<label data-sm-radio-button-label="" id="165968821_1212254053_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968821_1212254053">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Difficulty in integrating automated AR software with existing systems </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254054">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968821">
<input id="165968821_1212254054" aria-labelledby="165968821_1212254054_label" name="165968821" type="radio" role="radio" class="radio-button-input " value="1212254054" aria-checked="false">
<label data-sm-radio-button-label="" id="165968821_1212254054_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968821_1212254054">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Competing priorities </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254055">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968821">
<input id="165968821_1212254055" aria-labelledby="165968821_1212254055_label" name="165968821" type="radio" role="radio" class="radio-button-input " value="1212254055" aria-checked="false">
<label data-sm-radio-button-label="" id="165968821_1212254055_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968821_1212254055">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Lack of centralized coordination (e.g., automation CoE) </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254056">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968821">
<input id="165968821_1212254056" aria-labelledby="165968821_1212254056_label" name="165968821" type="radio" role="radio" class="radio-button-input " value="1212254056" aria-checked="false">
<label data-sm-radio-button-label="" id="165968821_1212254056_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968821_1212254056">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Insufficient knowledge about available automation options </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254057">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968821">
<input id="165968821_1212254057" aria-labelledby="165968821_1212254057_label" name="165968821" type="radio" role="radio" class="radio-button-input " value="1212254057" aria-checked="false">
<label data-sm-radio-button-label="" id="165968821_1212254057_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968821_1212254057">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Resistance to change from employees or stakeholders within the organization </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="multiple_choice_vertical" data-rq-question-type="multiple_choice_vertical" class="question-container
">
<div id="question-field-165968822" data-qnumber="25" data-qdispnumber="19" data-question-id="165968822" class=" question-multiple-choice qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset">
<legend class="question-legend">
<h4 id="question-title-165968822" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 19<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What benefits do you hope to achieve by automating your accounts receivable process? (select all that apply)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell
" data-answer-id="1212254058">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968822_1212254058" name="165968822[]" type="checkbox" class="checkbox-button-input " value="1212254058">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968822_1212254058">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Improved accuracy in invoice processing and payment posting (error reduction) </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254059">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968822_1212254059" name="165968822[]" type="checkbox" class="checkbox-button-input " value="1212254059">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968822_1212254059">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Reduced processing time and increased efficiency (speed) </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254060">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968822_1212254060" name="165968822[]" type="checkbox" class="checkbox-button-input " value="1212254060">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968822_1212254060">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Improved cash flow and decreased DSO </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254061">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968822_1212254061" name="165968822[]" type="checkbox" class="checkbox-button-input " value="1212254061">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968822_1212254061">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Increased visibility and control over accounts receivable </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254062">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968822_1212254062" name="165968822[]" type="checkbox" class="checkbox-button-input " value="1212254062">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968822_1212254062">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Improved customer experience through faster and more accurate payment processing </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254063">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968822_1212254063" name="165968822[]" type="checkbox" class="checkbox-button-input " value="1212254063">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968822_1212254063">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Cost savings </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254064">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968822_1212254064" name="165968822[]" type="checkbox" class="checkbox-button-input " value="1212254064">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968822_1212254064">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Workforce productivity increase (freed up time) </span>
</label>
</div>
</div>
</div>
<div class="other-answer-container other-answer-option-container" data-answer-id="1214917742">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968822_1214917742" name="165968822[]" type="checkbox" class="checkbox-button-input " value="1214917742" data-other-answer="">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968822_1214917742">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Other (please specify) </span>
</label>
</div>
<input id="165968822_other" name="165968822_other" type="text" class="text other-answer-text" maxlength="20000" size="50" aria-label="Other (please specify)" data-other-text="">
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="multiple_choice_vertical" data-rq-question-type="multiple_choice_vertical" class="question-container
">
<div id="question-field-165968824" data-qnumber="26" data-qdispnumber="20" data-question-id="165968824" class=" question-multiple-choice qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset">
<legend class="question-legend">
<h4 id="question-title-165968824" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 20<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> Which of these functions does your current ITC technology provide you with? (select all that apply)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell
" data-answer-id="1212254073">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968824_1212254073" name="165968824[]" type="checkbox" class="checkbox-button-input " value="1212254073">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968824_1212254073">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Cash pooling </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254074">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968824_1212254074" name="165968824[]" type="checkbox" class="checkbox-button-input " value="1212254074">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968824_1212254074">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Comparison of how accurate my forecasts are (compared with actual) </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254075">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968824_1212254075" name="165968824[]" type="checkbox" class="checkbox-button-input " value="1212254075">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968824_1212254075">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Calculation of cost of borrowing </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254076">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968824_1212254076" name="165968824[]" type="checkbox" class="checkbox-button-input " value="1212254076">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968824_1212254076">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> A measure of how much/what portion was collected successfully </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254077">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968824_1212254077" name="165968824[]" type="checkbox" class="checkbox-button-input " value="1212254077">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968824_1212254077">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> A measure of how much/what portion is being disputed </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254078">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968824_1212254078" name="165968824[]" type="checkbox" class="checkbox-button-input " value="1212254078">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968824_1212254078">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Information about pending orders to provide visibility over future receivables </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="presentation_descriptive_text" data-rq-question-type="presentation_text" class="question-container
">
<div id="question-field-165969424" data-qnumber="27" data-qdispnumber="" data-question-id="165969424" class=" question-presentation-text qn question descriptive_text">
<div class="question-body-font-theme question-presentation-text user-generated">
<span class="user-generated notranslate
">
<span style="color: #3366ff; font-size: 14pt;"><strong>Strategy and Best Practice</strong></span></span>
</div>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968825" data-qnumber="28" data-qdispnumber="21" data-question-id="165968825" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968825" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 21<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> Do you use “segmentation strategies” as a best practice for collections (i.e., do you have a formally defined collections process that differentiates collections approaches based on customer segmentation)? (select best
option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212254080">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968825">
<input id="165968825_1212254080" aria-labelledby="165968825_1212254080_label" name="165968825" type="radio" role="radio" class="radio-button-input " value="1212254080" aria-checked="false">
<label data-sm-radio-button-label="" id="165968825_1212254080_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968825_1212254080">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Yes, we have a clearly defined strategy </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254081">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968825">
<input id="165968825_1212254081" aria-labelledby="165968825_1212254081_label" name="165968825" type="radio" role="radio" class="radio-button-input " value="1212254081" aria-checked="false">
<label data-sm-radio-button-label="" id="165968825_1212254081_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968825_1212254081">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Yes, we have limited elements of segmentation strategy in place </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254082">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968825">
<input id="165968825_1212254082" aria-labelledby="165968825_1212254082_label" name="165968825" type="radio" role="radio" class="radio-button-input " value="1212254082" aria-checked="false">
<label data-sm-radio-button-label="" id="165968825_1212254082_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968825_1212254082">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Yes, we have some elements in use </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254083">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968825">
<input id="165968825_1212254083" aria-labelledby="165968825_1212254083_label" name="165968825" type="radio" role="radio" class="radio-button-input " value="1212254083" aria-checked="false">
<label data-sm-radio-button-label="" id="165968825_1212254083_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968825_1212254083">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> No </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="single_choice_vertical" data-rq-question-type="single_choice_vertical" class="question-container
">
<div id="question-field-165968826" data-qnumber="29" data-qdispnumber="22" data-question-id="165968826" class=" question-single-choice-radio qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset" data-radio-button-group="">
<legend class="question-legend">
<h4 id="question-title-165968826" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 22<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> Do you use “segmentation strategies” as a best practice for contacting customers (i.e., do you have a formally defined collections process outlining roles/responsibilities/timing)? (select best option)</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell" data-answer-id="1212254084">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968826">
<input id="165968826_1212254084" aria-labelledby="165968826_1212254084_label" name="165968826" type="radio" role="radio" class="radio-button-input " value="1212254084" aria-checked="false">
<label data-sm-radio-button-label="" id="165968826_1212254084_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968826_1212254084">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Yes, clearly defined strategy </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254085">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968826">
<input id="165968826_1212254085" aria-labelledby="165968826_1212254085_label" name="165968826" type="radio" role="radio" class="radio-button-input " value="1212254085" aria-checked="false">
<label data-sm-radio-button-label="" id="165968826_1212254085_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968826_1212254085">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Yes, limited elements of segmentation strategy in place </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254086">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968826">
<input id="165968826_1212254086" aria-labelledby="165968826_1212254086_label" name="165968826" type="radio" role="radio" class="radio-button-input " value="1212254086" aria-checked="false">
<label data-sm-radio-button-label="" id="165968826_1212254086_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968826_1212254086">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> Yes, some elements are in use </span>
</label>
</div>
</div>
<div class="answer-option-cell" data-answer-id="1212254087">
<div data-sm-radio-button="" class="radio-button-container " aria-labelledby="question-title-165968826">
<input id="165968826_1212254087" aria-labelledby="165968826_1212254087_label" name="165968826" type="radio" role="radio" class="radio-button-input " value="1212254087" aria-checked="false">
<label data-sm-radio-button-label="" id="165968826_1212254087_label" class="answer-label radio-button-label no-touch touch-sensitive clearfix" for="165968826_1212254087">
<span class="radio-button-display ">
</span>
<span class="radio-button-label-text question-body-font-theme user-generated "> No </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="multiple_choice_vertical" data-rq-question-type="multiple_choice_vertical" class="question-container
">
<div id="question-field-165968827" data-qnumber="30" data-qdispnumber="23" data-question-id="165968827" class=" question-multiple-choice qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset">
<legend class="question-legend">
<h4 id="question-title-165968827" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 23<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> In order to “know your customer“ and manage credit limits, do you use “credit scoring models”? If yes, what do you include in this process? Please select all that apply.</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell
" data-answer-id="1212254088">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968827_1212254088" name="165968827[]" type="checkbox" class="checkbox-button-input " value="1212254088">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968827_1212254088">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> We generate a credit score for new customers (typically including standardized use of Credit Bureau, financials, and trade reference
information). </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254089">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968827_1212254089" name="165968827[]" type="checkbox" class="checkbox-button-input " value="1212254089">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968827_1212254089">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> We measure one or several of the following: acid test, current ratio, and debt/equity ratio. </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254090">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968827_1212254090" name="165968827[]" type="checkbox" class="checkbox-button-input " value="1212254090">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968827_1212254090">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> We have dynamic credit limits with automated re-calculation and modification of credit based on the customer’s buying and payment pattern.
</span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254091">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968827_1212254091" name="165968827[]" type="checkbox" class="checkbox-button-input " value="1212254091">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968827_1212254091">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> We run regular Credit Risk assessments through the model monthly. </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254092">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968827_1212254092" name="165968827[]" type="checkbox" class="checkbox-button-input " value="1212254092">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968827_1212254092">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> We run regular Credit Limit assessments through the model monthly. </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254093">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968827_1212254093" name="165968827[]" type="checkbox" class="checkbox-button-input " value="1212254093">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968827_1212254093">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> We run separate checks to see if the client or its parent is blacklisted. </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254094">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968827_1212254094" name="165968827[]" type="checkbox" class="checkbox-button-input " value="1212254094">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968827_1212254094">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> We do not use credit scoring models. </span>
</label>
</div>
</div>
</div>
</div>
</fieldset>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="presentation_descriptive_text" data-rq-question-type="presentation_text" class="question-container
">
<div id="question-field-165969470" data-qnumber="31" data-qdispnumber="" data-question-id="165969470" class=" question-presentation-text qn question descriptive_text">
<div class="question-body-font-theme question-presentation-text user-generated">
<span class="user-generated notranslate
">
<span style="color: #3366ff; font-size: 14pt;"><strong>Future Outlook</strong></span></span>
</div>
</div>
</div>
</div>
<div class="question-row clearfix
">
<div data-question-type="multiple_choice_vertical" data-rq-question-type="multiple_choice_vertical" class="question-container
">
<div id="question-field-165968830" data-qnumber="32" data-qdispnumber="24" data-question-id="165968830" class=" question-multiple-choice qn question vertical">
<h3 class="screenreader-only">Question Title</h3>
<fieldset class=" question-fieldset">
<legend class="question-legend">
<h4 id="question-title-165968830" class="
question-title-container ">
<span class="required-asterisk notranslate"> * </span>
<span class="question-number notranslate"> 24<span class="question-dot">.</span>
</span>
<span class="user-generated notranslate
"> What do you see as your 3 biggest focal points in Invoice to Cash/Accounts Receivable over the next 18 months? Please select up to 3 options.</span>
</h4>
</legend>
<div class="question-body clearfix notranslate ">
<div class="">
<div class="answer-option-cell
" data-answer-id="1212254095">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968830_1212254095" name="165968830[]" type="checkbox" class="checkbox-button-input " value="1212254095">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968830_1212254095">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Developing a stronger focus on customer relationship management to improve payment timelines and reduce outstanding balances </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1214917911">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968830_1214917911" name="165968830[]" type="checkbox" class="checkbox-button-input " value="1214917911">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968830_1214917911">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Implementing a new AR software to streamline processes and improve efficiency </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254096">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968830_1212254096" name="165968830[]" type="checkbox" class="checkbox-button-input " value="1212254096">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968830_1212254096">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Expanding into new markets or product lines to increase revenue and cash flow </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254097">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968830_1212254097" name="165968830[]" type="checkbox" class="checkbox-button-input " value="1212254097">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968830_1212254097">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Implementing new payment methods or financing options to give customers more flexibility and convenience </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254098">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968830_1212254098" name="165968830[]" type="checkbox" class="checkbox-button-input " value="1212254098">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968830_1212254098">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Strengthening internal controls to minimize the risk of fraud or errors in accounts receivable management </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254099">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968830_1212254099" name="165968830[]" type="checkbox" class="checkbox-button-input " value="1212254099">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968830_1212254099">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Introducing segmentation strategies as a best practice </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254100">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968830_1212254100" name="165968830[]" type="checkbox" class="checkbox-button-input " value="1212254100">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968830_1212254100">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Introducing GPOs </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254101">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968830_1212254101" name="165968830[]" type="checkbox" class="checkbox-button-input " value="1212254101">
<label class="answer-label checkbox-button-label no-touch touch-sensitive clearfix" for="165968830_1212254101">
<span class="checkbox-button-display ">
</span>
<span class="checkbox-button-label-text question-body-font-theme user-generated "> Focusing more on the working capital aspects/impacts of Invoice to Cash. </span>
</label>
</div>
</div>
<div class="answer-option-cell
" data-answer-id="1212254102">
<div data-sm-checkbox="" class="checkbox-button-container ">
<input id="165968830_1212254102" name="165968830[]" type="checkbox" class="checkbox-button-input " value="1212254102">
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INVOICE-TO-CASH / ACCOUNTS RECEIVABLE SURVEY: FUTURE-PROOFING FINANCE & WORKING CAPITAL THANK YOU FOR CONTRIBUTING TO THIS SURVEY All participants will be invited to a webinar in which the findings of this research will be shared. Demographics QUESTION TITLE * 1. WHAT BEST DEFINES YOU/YOUR WORKING ENVIRONMENT? (SELECT BEST OPTION) In-house shared services/GBS/enterprise shared services Accounting or other Finance department (outside GBS) Tax Treasury BPO/outsourced/third-party service provider Technology solution provider Consultant Other (please specify) Your ITC Ecosystem QUESTION TITLE * 2. HOW MANY ACTIVE CUSTOMERS DO YOU CURRENTLY HAVE IN YOUR ACCOUNTS RECEIVABLE PORTFOLIO? (SELECT BEST OPTION) Less than 5,000 5,000-9,999 10,000-14,999 15,000-49,999 50,000 and above QUESTION TITLE * 3. HOW MANY INVOICES DO YOU SEND OUT DURING AN AVERAGE MONTH? (SELECT BEST OPTION) Less than 5,000 5,000-9,999 10,000-19,999 20,000-49,999 50,000 and above Your ITC Process QUESTION TITLE * 4. WHAT IS THE BIGGEST CHALLENGE YOU FACE THROUGHOUT YOUR CURRENT ACCOUNTS RECEIVABLE PROCESS? (SELECT BEST OPTION) Processing volume of payments Lack of visibility on the process (e.g., making it hard to manage) Too much time spent working out ‘what to do first’ or reworking errors Lack of quality data from the process QUESTION TITLE * 5. HOW DO YOUR CUSTOMERS RECEIVE/ACCESS THEIR INVOICES? (SELECT BEST OPTION) Our customers receive their invoices via email. We send them as a PDF attachment. We provide customers with an online portal where they can access and download their invoices anytime. Our customers receive their invoices via traditional mail. We offer electronic invoicing options such as EDI or XML. QUESTION TITLE * 6. WHAT IS YOUR CURRENT PROCESS FOR MANAGING CASH APPLICATION? (SELECT BEST OPTION) We use our ERP with no automation to manage cash application. We use our ERP with some automation to manage cash application. We use third-party automation software to manage cash application. We outsource cash application to a third-party provider/BPO. QUESTION TITLE * 7. WHAT IS YOUR CURRENT PROCESS FOR MANAGING COLLECTIONS? (SELECT BEST OPTION) We use a spreadsheet-based system to track collections, which involves keeping paper records and updating spreadsheets as payments are received. We have an automated system in place that sends out collection notices and payment reminders to customers and updates our accounting software as payments are received. We outsource our collections management to a third-party company specializing in debt collection. We don't have a formal process for managing collections and instead rely on ad hoc methods such as contacting customers individually when debts are overdue. QUESTION TITLE * 8. WHAT TYPE OF REPORTING AND ANALYTICS DO YOU USE TO MANAGE YOUR ACCOUNTS RECEIVABLE PROCESS? (SELECT BEST OPTION) We use manual reports and spreadsheets to manage our accounts receivable process. We use basic reporting features within our accounting software. We use advanced reporting and analytics features within our accounting software. We use a standalone reporting and analytics tool to manage our accounts receivable process (e.g., PowerBi/ Tableau). We do not currently use any reporting or analytics to manage our accounts receivable process. Operating Model and Organization QUESTION TITLE * 9. WHICH OF THESE PROCESSES/SUBPROCESSES (PARTS OF ITC/AR) DO YOU PERFORM MAINLY IN GBS/SSO/SHARED SERVICES/OUTSOURCED? (SELECT ALL THAT APPLY) Sales and Quote Management Credit and Risk Management Order and Contract Management Customer Billing (Invoicing) Collections Disputes Cash Application QUESTION TITLE * 10. DO YOU USE THE PROCESS OWNER CONCEPT (GPO) IN YOUR ITC/AR PROCESS? IF YES, WHAT TYPE? (SELECT BEST OPTION) Designated “OTC/credit and collections” owner is accountable for “end-to-end” process (i.e., single accountability for the end-to-end process) Separate owners for subprocesses (e.g., credit, collections, and/or disputes process owners) with a high level of coordination Separate owners for subprocesses (e.g., credit, collections, and/or disputes process owners) with a moderate level of coordination Multiple process owners, all with minimal level of coordination Other solution(s) including some process ownership No process owner Performance Metrics QUESTION TITLE * 11. WHAT PERCENTAGE OF YOUR CUSTOMER ORDERS ARE RECEIVED ELECTRONICALLY? (SELECT BEST OPTION) 0-10% 11-30% 31-50% 51-80% More than 80% I don’t know/not in scope QUESTION TITLE * 12. WHAT PERCENTAGE OF YOUR CUSTOMER INVOICES MUST BE CORRECTED FOR BILLING ERRORS? (SELECT BEST OPTION) 5% or more 3-4% 1-2% Less than 1% QUESTION TITLE * 13. WHAT PERCENTAGE OF YOUR CUSTOMER INVOICES ARE RELATED TO DISPUTES (VOLUME-BASED)? (SELECT BEST OPTION) More than 5% 4-5% 2-3% Less than 2% QUESTION TITLE * 14. WHAT PERCENTAGE OF YOUR ACCOUNTS RECEIVABLE PORTFOLIO IS PAST DUE? (SELECT BEST OPTION) Less than 5% 5-10% 11-20% 21-30% More than 30% QUESTION TITLE * 15. WHAT IS THE PERCENTAGE OF ANNUAL BAD DEBT IN RELATION TO THE TOTAL ACCOUNTS RECEIVABLE? (SELECT BEST OPTION) >2% >1-2% >0.5-1% >0.2-0.5% 0-0.2% QUESTION TITLE * 16. WHAT METRICS DO YOU USE WITHIN YOUR ORGANIZATION? (SELECT ALL THAT APPLY) DSO (actual) Best possible DSO (DSO based on legally mandated or agreed payment terms) ADD (Average Days Delinquent, i.e., DSO minus best possible DSO) Overdues (all not paid on time) Bad debt (percent of) Technology QUESTION TITLE * 17. WHAT DO YOU PERCEIVE TO BE YOUR OVERALL ITC/AR AUTOMATION LEVEL? (SELECT BEST OPTION) None (0%) Low (1-25%) Medium (26-75%) High (more than 75% automation) QUESTION TITLE * 18. IF YOU’RE READY, OR MOSTLY READY, TO MOVE TOWARDS AN AUTOMATED ITC/AR PROCESS, WHAT HAS STOPPED YOU SO FAR? (SELECT BEST OPTION) Lack of budget or funding to implement automation Concerns about data security and privacy Difficulty in integrating automated AR software with existing systems Competing priorities Lack of centralized coordination (e.g., automation CoE) Insufficient knowledge about available automation options Resistance to change from employees or stakeholders within the organization QUESTION TITLE * 19. WHAT BENEFITS DO YOU HOPE TO ACHIEVE BY AUTOMATING YOUR ACCOUNTS RECEIVABLE PROCESS? (SELECT ALL THAT APPLY) Improved accuracy in invoice processing and payment posting (error reduction) Reduced processing time and increased efficiency (speed) Improved cash flow and decreased DSO Increased visibility and control over accounts receivable Improved customer experience through faster and more accurate payment processing Cost savings Workforce productivity increase (freed up time) Other (please specify) QUESTION TITLE * 20. WHICH OF THESE FUNCTIONS DOES YOUR CURRENT ITC TECHNOLOGY PROVIDE YOU WITH? (SELECT ALL THAT APPLY) Cash pooling Comparison of how accurate my forecasts are (compared with actual) Calculation of cost of borrowing A measure of how much/what portion was collected successfully A measure of how much/what portion is being disputed Information about pending orders to provide visibility over future receivables Strategy and Best Practice QUESTION TITLE * 21. DO YOU USE “SEGMENTATION STRATEGIES” AS A BEST PRACTICE FOR COLLECTIONS (I.E., DO YOU HAVE A FORMALLY DEFINED COLLECTIONS PROCESS THAT DIFFERENTIATES COLLECTIONS APPROACHES BASED ON CUSTOMER SEGMENTATION)? (SELECT BEST OPTION) Yes, we have a clearly defined strategy Yes, we have limited elements of segmentation strategy in place Yes, we have some elements in use No QUESTION TITLE * 22. DO YOU USE “SEGMENTATION STRATEGIES” AS A BEST PRACTICE FOR CONTACTING CUSTOMERS (I.E., DO YOU HAVE A FORMALLY DEFINED COLLECTIONS PROCESS OUTLINING ROLES/RESPONSIBILITIES/TIMING)? (SELECT BEST OPTION) Yes, clearly defined strategy Yes, limited elements of segmentation strategy in place Yes, some elements are in use No QUESTION TITLE * 23. IN ORDER TO “KNOW YOUR CUSTOMER“ AND MANAGE CREDIT LIMITS, DO YOU USE “CREDIT SCORING MODELS”? IF YES, WHAT DO YOU INCLUDE IN THIS PROCESS? PLEASE SELECT ALL THAT APPLY. We generate a credit score for new customers (typically including standardized use of Credit Bureau, financials, and trade reference information). We measure one or several of the following: acid test, current ratio, and debt/equity ratio. We have dynamic credit limits with automated re-calculation and modification of credit based on the customer’s buying and payment pattern. We run regular Credit Risk assessments through the model monthly. We run regular Credit Limit assessments through the model monthly. We run separate checks to see if the client or its parent is blacklisted. We do not use credit scoring models. Future Outlook QUESTION TITLE * 24. WHAT DO YOU SEE AS YOUR 3 BIGGEST FOCAL POINTS IN INVOICE TO CASH/ACCOUNTS RECEIVABLE OVER THE NEXT 18 MONTHS? PLEASE SELECT UP TO 3 OPTIONS. Developing a stronger focus on customer relationship management to improve payment timelines and reduce outstanding balances Implementing a new AR software to streamline processes and improve efficiency Expanding into new markets or product lines to increase revenue and cash flow Implementing new payment methods or financing options to give customers more flexibility and convenience Strengthening internal controls to minimize the risk of fraud or errors in accounts receivable management Introducing segmentation strategies as a best practice Introducing GPOs Focusing more on the working capital aspects/impacts of Invoice to Cash. Cost savings Changing the footprint/location structure of ITC/AR teams Thank you very much for your feedback. Please look out for an invitation to our webinar during which we will share the results of this survey. QUESTION TITLE * 25. IF YOU WANT TO TAKE UP THE COMPLIMENTARY BENCHMARK SESSION – OR LEARN ABOUT THE ADDITIONAL RESOURCES LISTED BELOW – PLEASE CHECK THE RELEVANT BOX(ES) AND SHARE YOUR BUSINESS EMAIL ADDRESS: GBS Professional Training & Certification – raising your skills and standards to best in class levels SSON Research & Analytics platform demo – make decisions based on key metric benchmarks, data, and trend reports SSON Research & Analytics complimentary benchmark session Receive a copy of the survey report None of the above, thank you **Email address: Done Powered by See how easy it is to create surveys and forms. Privacy & Cookie Notice Javascript is required for this site to function, please enable.