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EXPLORE THE DESTINATION


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 * RING IN 2024 WITH STING
   
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PRIVACY POLICY

Last updated: 16 August 2023

1. INTRODUCTION

This Privacy Policy explains our personal data practices and the choices you can
make about the way your personal data is used.

Kerzner International Limited (Kerzner, us, our or we) respects your privacy,
and is committed to protecting the privacy, confidentiality and security of the
personal data you provide to us or that we collect about you when you use our
websites, social media pages we control, software applications available on
computers and mobile devices that include a link to this Privacy Policy as well
as when you provide your information on the telephone via our call centres or in
person (collectively the Sites).

Our privacy practices may vary among the countries in which we operate to
reflect local practices and legal requirements. We are aware of our
responsibilities to protect your personal data, to keep it secure and comply
with applicable privacy and data protection laws.

You may be asked to consent to the terms of this Privacy Policy when making a
reservation, registering for events or promotions or otherwise corresponding
with us via the Sites or if required by applicable law. Otherwise your continued
use of the Sites will constitute your deemed consent to the terms of this
Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

Personal Information You Provide

When using our Sites, you may voluntarily provide certain information about
yourself or others, such as when you create an account or book a reservation. We
may collect Personal Information (information that identifies you or relates to
you as an identifiable person) that you may provide through the Sites about
yourself or others such as:



 * Name, date and place of birth, passport and visa information;
 * Postal address;
 * Telephone number;
 * Email address;
 * Information that allows us to provide specialized services to you or fulfill
   special requests, such as accommodating health or dietary conditions, but we
   do not collect sensitive information about you, such as health information,
   except as reasonably needed for us to provide services to you;
 * Credit or debit card number, expiration date and security code;
 * Social media account information;
 * Stay or trip information and preferences, such as your preferred
   location/facilities, dates and number of people/children traveling with you;
 * Demographic information (age, gender, country and preferred language);
 * IP address; and
 * Preferences for receiving communications from us or for surveys or
   promotional offers.

Automatically Collected Information

Our websites collect statistical information about users to ensure a welcoming
and accessible website. For this purpose we may track your movement within the
websites, the pages from which you were referred, access times and browser
types. We only use this information in aggregate and typically do not link it to
you personally. To gauge the effectiveness of our websites and analyze site
traffic, understand customer needs and trends, we do collect some generic
information about our visitors. Our web servers recognize and automatically log
a visitor's domain name, the web page from which a visitor enters our websites,
which pages a visitor visits and for how long, and the visitor’s IP address. We
may use tracking technologies to collect, store and sometimes track information
for statistical purposes and to improve the services we provide, including using
it to evaluate and improve our website. We also collect and store information
automatically using cookies and similar technology as described below—please
review our Cookie Policy for more information on these tools and your choices.

3. HOW WE USE YOUR INFORMATION

We may use your Personal Information for the purposes identified in this Privacy
Policy for our business use and the legal bases, including, for example:


 * Processing, fulfilling and recording reservations and/or purchases;
 * Billing your credit card for advance purchase reservations and advance
   deposits;
 * Contacting you for confirmation or customer service after reservations and
   purchases are made or after you sign up for or participate in certain
   activities;
 * Conducting statistical or demographic analysis
 * Tracking reservations and corresponding resort stays;
 * Sending you emails that relate to a resort stay;
 * Sending you communications such as guest surveys or promotional offers and
   benefits;
 * Communicating special offers, competitions and featured items if you choose
   to receive such notices;
 * Responding to your inquiries, complaints and other communications; and
 * Providing for the safety and security of our guests and staff and meeting our
   legal and regulatory compliance requirement.


4. DISCLOSING YOUR INFORMATION

As an international resort and residences management company, we need to share
information across multiple countries and entities so that we can provide you
with services on a consistent basis. Accordingly, your Personal Information may
be shared as reasonably necessary and as set out in this Privacy Policy as
follows to:


 * Any Kerzner entity, resorts and/or residences managed by us;
 * Tour operator, travel representative, personal assistant, employer or spouse
   that has supplied us with your Personal Information;
 * Third parties where we have received your consent;
 * Trusted third party services providers to process it for us, based on our
   instructions and in compliance with our Privacy Policy and any other
   appropriate confidentiality and security measures;
 * Our marketing and advertising partners to provide you with more-relevant ads
   on our websites and to encourage you to return to our websites and to service
   providers who securely host emails and act as a supplier to distribute our
   email communications. We contractually require these service providers to
   keep your Personal Information safe and secure and they are only be permitted
   to use your Personal Information for the purposes we specify.
 * To third parties not affiliated with Kerzner if we have a good-faith belief
   that it is reasonably necessary to: (1) meet any applicable law, regulation,
   legal process or enforceable governmental request; (2) enforce applicable
   terms of service, including investigation of potential violations; (3)
   detect, prevent, or otherwise address illegality, fraud, security or
   technical issues; and (4) protect against harm to the rights, property or
   safety of Kerzner, our users or the public as required or permitted by law;
   and (5) to any third parties to the extent necessary with respect to a sale
   of all or part of our business operations or assets and/or resorts that are
   no longer managed or owned by Kerzner.


5. OVERSEAS DATA TRANSFERS

By using and/or purchasing our goods and services, we may transfer your Personal
Information across multiple jurisdictions. Thus we may transfer and store your
Personal Information:

 * On our websites and servers located in Dubai, United Arab Emirates;
 * In or to Dubai, United Arab Emirates where our corporate offices are located;
 * To those countries where we own, manage and operate resorts or have sales
   offices e.g. Australia, China, France, Germany, Hong Kong SAR, Maldives,
   Mauritius, Mexico, Rwanda, South Africa, UAE, UK, USA; and
 * To countries where our trusted third party providers or advisors are located.

Some of these countries may not offer the same level of privacy protection but
we will take all reasonable steps to ensure such transfers are taken with
adequate security to maintain your privacy. You consent to transfer of your
Personal Information as described here.

6. EXPLAINING THE LEGAL BASES FOR PROCESSING

The legal bases for collecting and processing your Personal Information
includes:


 * Consent - we collect and process your data with your consent e.g. when you
   tick a box to receive marketing communication.
 * Legal compliance - if required by applicable law, e.g. police, fraud
   investigations or court orders, we may need to collect and process your data.
 * Legitimate interest - to pursue our legitimate interests such as providing
   services and products you have requested in a way which might reasonably be
   expected as part of running our business and which does not materially impact
   your rights, freedom or interests.


7. SECURITY

We use reasonable technical, administrative and physical measures to protect
Personal Information contained in our system against misuse, loss or alteration.
While we strive to use commercially acceptable means to protect your Personal
Information, we cannot guarantee its absolute security.
We cannot enforce or control the security of the computers, electronic devices,
or electronic communication method that you use to send e-mails and submit
Personal Information to us over the Internet. You are responsible for ensuring
that the computers, electronic devices and electronic communication methods you
utilize will provide adequate security for communicating with us. We are not
responsible for the disclosure or interception of your Personal Information
before we receive it.

8. WITHDRAWING YOUR CONSENT

You do not have to provide us with your Personal Information. However, if you
choose not to provide certain Personal Information we request and/or require
consent to its use and disclosure, you will still be able to visit our Sites but
you may be unable to access certain options, products or services and in we may
not, as a result, be unable to fulfil your booking.

We offer you the choice of how you receive communications from us. All marketing
communications we send to you will provide you with a way to withdraw your
consent to future marketing. If you no longer wish to receive marketing you may
opt-out of receiving these communications by clicking on the opt-out section of
the marketing communication or changing your account settings, this will remove
you from our marketing lists. You have the right to tell us to stop using your
information for our direct marketing purposes. Please send your written request,
including your name and contact information to the address listed below in How
To Contact Us. We will honor your request within 30 days of receiving it or
sooner if required by applicable law. Please note that if you unsubscribe from
marketing communications you will still receive operational and service messages
from us regarding your booking and responses to your enquiries made to us, and
that we may hold your details so we do not send you marketing communications in
the future.

9. THIRD PARTY LINKS

We may permit third parties to link to our Sites or to post a link to their site
on ours. We do not endorse these sites and are not responsible for other sites
or their privacy practices. We do not assume responsibility or liability of any
nature whatsoever for the activities conducted or information contained in the
third party websites.

10. CHILDREN'S PRIVACY

The Sites are not directed to children, and we do not knowingly collect Personal
Information from children under the age of 13, though we may collect Personal
Information about a child as part of the guest registration process or to
participate in activities on the websites or at the resorts but always with the
consent of a parent or guardian.

11. HOW LONG WE KEEP YOUR PERSONAL INFORMATION

Whenever we collect or process your Personal Information, we will only keep it
for as long as is necessary for the purpose for which it was collected, active
legal proceedings, an identifiable and ongoing legal business need (such as
record keeping) and to the extent permissible by applicable law.
Where there is no sufficient justification to retain such Personal Information,
such Personal Information will be safely and securely deleted, disposed of,
blocked and/or anonymised for example by aggregation with other data so that it
can be used in a non-identifiable way for statistical analysis and business
planning.

12.YOUR EUROPEAN PRIVACY RIGHTS

If you reside in a country located within the European Economic Area (“EEA”) or
the United Kingdom, you have specific rights under the European Union General
Data Protection Regulation or similar laws, including: (a) the right to access;
(b) the right to rectification; (c) the right to erasure; (d) the right to
restrict processing; (e) the right to object to processing; (f) the right to
data portability; (g) the right to complain to a supervisory authority; and (h)
the right to withdraw consent. You may exercise any of these rights in relation
to your Personal Information or if you have any questions or complaints
regarding this Privacy Policy or privacy concerns by contacting our Data
Protection Officer by email at dataprotection@kerzner.com or by post to Kerzner
International, One Central, The Offices Building 2, 9th Floor World Trade
Centre, PO Box 9571 Dubai, United Arab Emirates Attn: Legal Privacy.
In order to ensure your request is dealt with expeditiously, please be sure to
include your full name, address and telephone number and a copy of a document
evidencing your identity (such as an ID card or passport) so we can ascertain
your identity and whether we have any Personal Information regarding you, or in
case we need to contact you to obtain any additional information, we may require
to make that determination.

You may also direct your complaint/concern to the applicable data protection
authority.

NON EU VISITORS

MEXICO’S FEDERAL LAW FOR THE PROTECTION OF PERSONAL DATA
According to Mexico’s Federal Law for the Protection of Personal Data in the
Possession of Private Entities, currently in effect, we would like to inform you
that Kerzner Palmilla Hotel Partners S. de R.L. de C.V., known as “One&Only
Palmilla”, located at Kilometer 7.5 Carretera Transpeninsular, S/N, Colonia
Punta Palmilla, San José del Cabo, C.P. 23400, Baja California Sur, Mexico, and
MAJAHUA RESORTS S DE RL DE CV, known as “One&Only Mandarina”, located at
Carretera Federal Libre 200 Tepic-Puerto Vallarta, El Monteón Municipio de
Compostela, Nayarit, C.P. 63724, Mexico, are responsible for the treatment of
your personal data with the purpose of make your reservation and serve you as a
guest. Our complete Privacy Policy is available upon request at our address. To
obtain further information about the terms and conditions for the handling of
your personal data, the third parties with whom your Personal Information may be
shared, the mechanisms and procedures for exercising your rights of access,
rectification, cancellation, and opposition, the revocation of the consent you
previously granted us, the limitation of the use or disclosure of your data, as
well as express your refusal to treat your Personal Information, please send us
an email to proteccion.datos@oneandonlypalmilla.com or
info@oneandonlymandarina.com. Upon receipt, we shall be pleased to provide you
with the information you require.

CALIFORNIA—YOUR CALIFORNIA PRIVACY RIGHTS
If you are a resident of California, California Civil Code Section 1798.83
allows you to request information regarding the Personal Information we
collected and third parties to whom we disclosed your Personal Information for
the third parties’ direct marketing purposes during the preceding calendar year.
To make such a request, please send an email to dataprotection@kerzner.com or
send a letter to Kerzner International, One Central, The Offices Building 2, 9th
Floor World Trade Centre, PO Box 9571 Dubai, UAE Attn: Data Protection.

If you are a California resident, California law provides you with the following
additional rights with respect to your personal information:


 * The right to know the categories or specific personal information we have
   collected, used, disclosed and sold about you. To submit a request to know,
   you may call us at (888) 877-7571 or by emailing us at
   dataprotection@kerzner.com. You also may designate an authorized agent to
   make a request for access on your behalf.
 * The right to request that we delete any personal information we have
   collected about you. To submit a request for deletion, you may call us at
   (888) 877-7571 or by emailing us at dataprotection@kerzner.com. You also may
   designate an authorized agent to make a request for deletion on your behalf.

When you exercise these rights and submit a request to us, we will verify your
identity by asking you for information such as your email address, telephone
number, order number, or the last four digits of a credit or debit card used
with us. We also may use a third-party verification provider to verify your
identity.

Your exercise of these rights will have no adverse effect on the price and
quality of our goods or services.

For the 12-month period prior to the date of this Privacy Policy, Kerzner has
not sold for monetary or other consideration any personal information about its
guests/customers; nor does it have any plans to do so in the future.

AUSTRALIA
If you are in Australia you may submit any questions, comments or complaints to
our Dubai based Data Protection Officer by email to dataprotection@kerzner.com
or by post to Kerzner International, One Central, The Offices Building 2, 9th
Floor World Trade Centre, PO Box 9571 Dubai, UAE Attn: Legal Privacy and we will
come back to you within 30 days.

If you are contacting us to complain about an alleged breach of this Privacy
Policy or our legal privacy obligations, please provide us with as much detail
as possible in relation to your complaint and provide us with any relevant
information. We take every privacy complaint seriously and assess it with the
aim of resolving all issues quickly and efficiently. If we have not come back to
you within 30 days, or you are not happy with the our response, you may submit a
complaint to the Office of the Australian Information Commissioner
https://www.oaic.gov.au.

We are committed to keeping your Personal Information secure and will take all
reasonable precautions to protect it from loss, misuse or unauthorised access or
alteration. However, except to the extent liability cannot be excluded due to
the operation of statute, we exclude all liability (including in negligence) for
the consequences of any unauthorised access to, disclosure of, misuse of or loss
or corruption of your Personal Information. Nothing in this Privacy Privacy
restricts, excludes or modifies or purports to restrict, exclude or modify any
statutory consumer rights under any applicable law.

13. CHANGES TO THIS PRIVACY POLICY

From time to time and without notice we may make changes to this Privacy Policy.
From time to time, we may use customer information for new, unanticipated uses
not previously disclosed in our Privacy Policy. If our information practices
change at some time in the future, we will post the Privacy Policy changes to
our Sites to notify you of these changes and provide you with the ability to opt
out of these new uses where appropriate.

14. HOW TO CONTACT US

Please feel free to contact us if you have any questions or concerns about this
privacy policy and the practices of Kerzner. You can contact our Dubai-based
Data Protection Officer by email to dataprotection@kerzner.com or by post to
Kerzner International, One Central, The Offices Building 2, 9th Floor World
Trade Centre, PO Box 9571 Dubai, UAE Attn: Legal Privacy..

15. COOKIES POLICY

We use cookies to improve your experience on our websites and to recommend
content, including advertising, that may be of interest to you. You can find out
more below about what cookies are, the cookies we use and how to switch them
off.
You can indicate your acceptance to our use of cookies in accordance with this
policy by clicking OK in the appropriate place on the banner that appears on the
websites or continuing to use the Sites after the banner has been shown.
However, please note that if you do not click “OK but continue to browse the
websites, you will be deemed to have accepted our use of cookies (and what we
use them for) in accordance with this Privacy Policy.

What are cookies?

A cookie is a text file containing small amounts of information which is
downloaded to your device when you access a website. The text file is then sent
back to our server each time your browser requests a page from the server. This
enables us to operate the websites more effectively and load the websites so
that it reflects your personal preferences, based on your previous browsing on
the websites as well as keywords we may be able to gather from URLs of other
webpages from which you accessed the websites.

What cookies do we use?

When you visit the websites, the following types of cookies may be downloaded to
your device:


 * Analytical and Performance Cookies
   We may use analytics service providers for website traffic analysis and
   reporting. Analytics service providers generate statistical and other
   information about the use of the websites by using cookies. They allow us to
   recognise and count the number of visitors and to see how often visitors
   return to the websites, how long they stay and how visitors move around our
   websites when they are using them. This helps us to improve the way our
   websites work, for example, it helps users to find what they are looking for
   easily. The information generated relating to the websites may be used to
   create reports about the use of the websites and the analytics service
   provider will store this information.
 * Advertising and Targeting Cookies
   These cookies record your visit to the websites, the pages you have visited
   and the links you have followed to other websites. We will use this
   information to try and make our websites and other sites that you visit more
   relevant to your interests. We may also share this information with others,
   such as other Kerzner companies and carefully selected third parties, for
   this purpose. We work with technology partners to support our websites and to
   provide you with relevant information about the products and services of
   websites and on affiliated sites or sites within the advertising networks we
   work with. We may use cookies on our websites to help us to place relevant
   advertising on third party websites when you visit those sites. If you are
   not happy for us to do this, please see the section of this policy titled
   “How do I turn cookies off?” below.
 * Functionality Cookies
   We may use functional cookies that allow us to remember choices you have made
   on the websites so as to provide you with a more enhanced user experience by
   delivering content specific to your interests.
 * Strictly Necessary Cookies
   These are cookies that are required for the administration and operation of
   our websites. Some cookies that we use are necessary for our websites to
   function properly and to enable you to move around the websites and use its
   features.
 * Third Party Cookies
   Because Kerzner has a strong presence on various social networks, we try and
   make it as easy as possible to share content and to see what content is
   popular on those networks. We add buttons to allow people to easily share to
   those networks. We also use Facebook to power some of the chat functionality
   on the websites. When we include these social 'plugins', it gives those sites
   the flexibility to use their own cookies. They can't read any cookies we set
   from our websites, and we can't read any cookies they set, but it lets them
   do the same kind of traffic measuring that we do on the rest of the websites,
   and it also lets them know whether you're logged into their site. For
   example, if you're logged in to Facebook, and want to converse via the chat
   widget, you can do that straight away without having to log in again - we
   never know whether you're logged in or not, as you communicate directly with
   Facebook, through their plugins on our websites. Other sites and services
   (including, for example, advertising networks, providers of external services
   like web traffic analysis services and content recommendation engines) may
   also use cookies, over which we have no control. These cookies are likely to
   be analytical/performance cookies or targeting cookies.

As at 26 January 2022, these are some of the tracking technologies and cookies
we may use on the websites where this policy appears to improve our websites and
the experience:


 * Ad Nexus - Advertiser Targeting
 * Adconion - Advertiser Targeting
 * Add Shoppers - Social commerce
 * Affiliate Window - Affiliate partner performance marketing
 * Akamai mPulse - Application performance
 * AppNexus - Advertiser Targeting
 * Beeswax - Advertiser Targeting
 * BlueKai - Advertiser Targeting
 * Bold Chat - Live chat to customer services
 * Cheetah Digital - Email service provider
 * Crazy Egg - Usability Analytics
 * Crimtan - Advertiser Targeting
 * Cybba - email retargeting
 * DoubleClick and DoubleClick Floodlight - Advertiser Targeting
 * DoubleClick Bid Manager and DoubleClick Campaign Manager - Advertiser
   Targeting
 * DoubleClick Search - Advertiser Targeting
 * eXelate - Advertiser Targeting
 * Eyeota - Advertiser Targeting
 * Facebook Connect - Facebook login connector
 * Facebook Custom Audience - Advertiser Targeting
 * Google Analytics - Web Analytics
 * Google Analytics Audiences - Advertiser Targeting
 * Google Analytics Audiences - Advertiser Targeting Yandex - Web Analytics
 * Google Tag Manager - Technology deployment
 * Hotjar - Usability Analytics
 * ipgeolocation - Web Analytics
 * Krux - Advertiser Targeting
 * LinkedIn - Advertiser Targeting
 * LiveRamp - Advertiser Targeting
 * Mailchimp - Email service provider
 * MediaMath - Advertiser Targeting
 * Microsoft Clarity - Usability Analytics
 * Pingdom - Web Analytics
 * Quantcast - Audience Analysis and Advertiser Targeting
 * Quantdeck Analytics - Web Analytics, Usability, Site personalisation
 * Rapleaf - Advertiser Targeting
 * Rubicon - Advertiser Targeting
 * Sitecore - Website CMS and Site personalisation
 * Sizmek - Advertiser Targeting
 * Snapchat - Advertiser Targeting
 * Snowplow - Web Analytics
 * Sojern - Advertiser Targeting
 * Taboola - Web Analytics
 * The Hotels Network - Advertiser Targeting
 * travelaudience.com - Advertiser Targeting
 * Tribal fusion - Advertiser Targeting
 * Varick - Advertiser Targeting
 * WIHP Meta - Advertiser Targeting
 * Yahoo - Advertiser Targeting
 * Yandex - Web Analytics

Further information on the general use and function of the third party cookies
listed above can be found at http://optout.aboutads.info/#/

How do I turn cookies off?

If you do not wish us to install cookies or you don’t agree with how we use
these cookies, you can change the settings on your internet browser to reject
them. For more information please consult the “Help” section of your browser or
visit www.aboutcookies.org, www.allaboutcookies.org or
http://optout.aboutads.info/#/. Please note that if you do set your browser to
reject cookies, you may not be able to use all of the features on our websites.



What's On
 * Atlantis Blog
 * New Year's Eve

Memberships
 * Atlantis Members Rate
 * The Atlantis Circle

About
 * Atlantis, The Palm
 * Atlantis The Royal
 * Sustainability
 * Accessibility
 * Location
 * Contact Us

Terms & Conditions
 * Atlantis Dubai Sitemap
 * Resort Terms
 * Privacy Policy
 * Website Terms

Kerzner
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 * Rare Finds
 * Siro
 * Careers

 * 
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2023 © Kerzner International Limited. All Rights Reserved.





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