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Help Center

Visit getplanta.com


HI, HOW CAN WE HELP?




POPULAR ARTICLES


WHAT'S NEW IN THIS VERSION?

IOS 3.65.4  ANDROID 2.15.15 * Bug and design fixes EARLIER VERSIONS Version
3.1.2 - 3.5.0 * Bug fixes Version 3.0.0 - 3.1.2 * Design has been updated a bit,
but our functionality stays the same. VERSION 2.7.2 - 2.8.0 * Bug fixes Version
2.6.4  * The care algorithms have been updated with more parameters to be more
accurate * You can now enter even more info for individual plants, for example:
distance to window, soil type, pot size Version 2.5.0 * Add extra tasks to a
plant right from the todo list with the new green plus button - no more need to
go into every plant to add tasks * Add extra tasks to all plants in a site - for
example mark all plants in a site as watered * A new sort option in the todo
list: Only show non completed tasks - this is perfect if you have a lot of
plants and tasks to handle Version 2.4.0 Live weather: Planta will use the
current weather on your location to set the perfect schedule, for example if a
heat wave is coming the watering schedule will take that into account For Planta
Premium users:  * Get weather alerts and warnings when it is too hot, too cold,
a storm is coming, heavy rai low amount of sunlight - whenever your plants might
need extra care * Get notified when it has rained on your location and easy mark
all plants in a site as watered when it has rained VERSION 2.3.0 - 2.3.3 * The
todo tab has been improved with an updated design and a lot of new functionality
* Easier and quicker overview of your tasks - to see what needs to be done as
soon as you open the app * Delayed tasks are now marked and showing you with how
many days * Possibility to skip multiple tasks at once * Snoozed tasks are now
visible on the plants history log VERSION 2.2.0 - 2.2.2 Possibility to set last
watered data when adding a new plant. This will make sure the watering schedule
in planta is in sync with your current schedule. Support for fertilizing sticks
(slow release fertilizer). You can choose this option when adding a new plant or
in the plant's settings > custom care > fertilizer. VERSION 2.1.6 Updated plant
info view with more focus on the plant image and easier navigation with tab
VERSION 2.1.1 - 2.1.5 Bug fix versions VERSION 2.1.0 New added plant view: *
Updated design * Treatment plan for sick plants * Water and fertilizer trackers
Plant Hospital: See which plants you need to pay extra attention to


CAN I SHARE MY ACCOUNT AND PLANTS WITH SOMEONE ELSE, LIKE A FAMILY MEMBER OR
FRIEND?

Sometimes you want to share the plants and care schedule in your account with
someone else-for example a family member or a friend that will help out with
watering while you're on vacation. With the premium version, you now have the
option to invite family and plant sitters to your account. As family, they have
access to all your plants and sites and also the ability to add, remove, and
change settings for your plants. As a plant sitter, you have the ability to mark
tasks as completed, but not to change, remove, or add plants to the account. It
is also possible to share an account by logging in with the same credentials on
another device. Note that if you have signed up using Apple login, this option
will not work.  Read this  


HOW DO I TURN OFF AUTO-RENEWAL OR CANCEL MY SUBSCRIPTION?

You can cancel your Planta subscription’s auto-renewal at any time by following
the steps below. You will continue to have access to the premium content until
the subscription's expiration date. Steps to end subscription auto-renewal from
your Planta app: Go to "My Plants" tab Open Settings (tap the gear icon at the
top right corner) Tap "Account" Select "Manage Subscription" and you will
be redirected to your phone's subscription settings. Follow the instructions
here for changing or canceling your subscription. For more information, please
follow the link associated with the type of subscription on your Planta account.
App Store Subscriptions (Apple iOS): http://support.apple.com/kb/ht4098 Play
Store Subscriptions (Android): https://support.google.com/googleplay/


HOW CAN I FIND DR. PLANTA?

Dr.Planta is a premium feature. You can access Dr. Planta like this: 1. Tap the
stethoscope in the bottom tabs 2. Select  to diagnose a plant 3. Follow the
instructions on the screen 


BROWSE BY CATEGORIES


ACCOUNT AND PROFILE

11 articles


I HAVE A NEW DEVICE, HOW DO I ACCESS MY PLANTA ACCOUNT?


I'VE FORGOTTEN MY PASSWORD AND HAVE BEEN LOCKED OUT OF MY PLANTA ACCOUNT


WHICH LOGIN METHOD SHOULD I CHOOSE?

Show all


MANAGING MY SUBSCRIPTION AND BILLING

7 articles


DO I HAVE AN ACTIVE SUBSCRIPTION ON MY ACCOUNT?


DOES PLANTA OFFER REFUNDS?


DO PLANTA OFFER A FREE TRIAL OF PREMIUM?

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USING PLANTA

14 articles


WHAT'S NEW IN THIS VERSION?


HOW CAN I ADD PHOTOS OF MY PLANTS?


CHANGE SCHEDULED DATES

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TROUBLESHOOTING

4 articles


MY PLANTA APP IS CRASHING (IOS)


HOW TO UPDATE THE APP


WILL THERE BE AN ANDROID VERSION OF THE APP?

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PLANT CARE

5 articles


HOW DO I CREATE A CUSTOM CARE SCHEDULE FOR A PLANT?


SHOULD I ALSO BE WATERING WHEN I USE LIQUID FERTILIZER?


DOES PLANTA WORK FOR IN-GROUND PLANTS TOO?

Show all
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