www.namecheap.com Open in urlscan Pro
104.16.100.56  Public Scan

Submitted URL: http://www.namecheap.com/support/knowledgebase/article.aspx/9773/2238/ssl-disappears-from-the-certificate-list-on-windows...
Effective URL: https://www.namecheap.com/support/knowledgebase/article.aspx/9773/2238/ssl-disappears-from-the-certificate-list-on-windows...
Submission: On November 29 via api from FR — Scanned from FR

Form analysis 4 forms found in the DOM

POST https://www.namecheap.com/myaccount/login/

<form class="gb-login-form" method="post" action="https://www.namecheap.com/myaccount/login/"><input type="text" name="LoginUserName" class="gb-form-control gb-mb-2" autocomplete="off" placeholder="Username"><input type="password"
    name="LoginPassword" class="gb-form-control gb-mb-2" autocomplete="off" placeholder="Password"><input name="sessionEncryptValue" type="hidden"
    value="hVjazD3IxnKIeHbVv2RU0YrBqOUpWEG+4IgCGh5G4wT3TdlMJl5TMwFzaI609u6CTZmG9l/Yt57SMeH+Mi8jkcG8DjNKSemM"><button class="gb-btn gb-btn--block gb-btn--secondary gb-btn--lg gb-mb-2" type="submit"><span>Sign In</span></button>
  <div class="gb-text-center"><a class="gb-login-form__link" href="https://ap.www.namecheap.com/ResetPassword"><span>Forgot your password?</span></a></div>
  <a class="gb-btn gb-btn--primary gb-btn--block gb-d-sm-none gb-mt-2" href="https://www.namecheap.com/myaccount/signup/"><span>Sign Up</span></a>
</form>

GET https://www.namecheap.com/support/knowledgebase/searchResult.aspx

<form class="gb-search-form" method="get" action="https://www.namecheap.com/support/knowledgebase/searchResult.aspx">
  <div class="gb-search-form__slide">
    <div class="gb-container">
      <div class="gb-input-group"><input type="search" name="q" class="gb-input-group__item gb-form-control" placeholder="Search Namecheap"><button type="submit"
          class="gb-input-group__item gb-btn gb-btn--primary"><i class="gb-icon gb-icon-search gb-d-lg-none gb-align-middle"></i><span class="gb-d-none gb-d-lg-block"><span>Search</span></span></button></div>
    </div><button type="button" class="gb-search-form__close gb-d-none gb-d-lg-block"><i class="gb-icon gb-icon-close"></i></button>
  </div>
</form>

GET /knowledgebase/search/

<form action="/knowledgebase/search/" method="GET">
  <div class="gb-search">
    <div class="gb-search__wrap"><input type="search" class="gb-search__field" placeholder="Search knowledgebase" name="q" value="" required=""><span class="gb-search__bg"></span></div><button type="submit"
      class=" gb-btn gb-btn--primary gb-search__submit">Search</button>
  </div>
</form>

GET https://www.namecheap.com/newsletter/signup/subscribe/

<form class="gb-mb-3" method="get" action="https://www.namecheap.com/newsletter/signup/subscribe/">
  <div class="gb-input-group"><input type="email" name="email" class="gb-input-group__item gb-form-control" placeholder="you@yours.com"
      pattern="[_A-Za-z0-9&quot;-\+!#$%&amp;'*.+\/=?^_`{|}~\s]+(\.[_A-Za-z0-9-\+!#$%&amp;'*+\/=?^_`{|}~]+)*@(?!-)[A-Za-z0-9-]+(?<!-)(\.[A-Za-z0-9]+)*(\.[A-Za-z]{2,})$" required="" aria-labelledby="join-newsletter"><input type="hidden" name="action"
      value="subscribe"><input type="hidden" name="source" value="/footer/"><button type="submit" class="gb-input-group__item gb-btn gb-btn--primary"><span>Join</span></button></div>
</form>

Text Content

Contact us
Submit TicketLive ChatReport Abuse
Sign In
Sign In
Forgot your password?
Sign Up
Sign Up
Your Cart

Subtotal$0.00

View Cart
USD
U.S. DollarEuroBritish PoundCanadian DollarsAustralian DollarsIndian RupeesChina
Yuan RMBMore Info →
Search
DomainsNEW
Domain Name SearchDomain TransferNew TLDsHandshake domainsNEWBulk Domain
SearchTLD ListMarketplaceWhois LookupPremiumDNSFreeDNS
Hosting
Shared HostingWordPress HostingReseller HostingVPS HostingDedicated
ServersMigrate to Namecheap
WordPress
Managed WordPress HostingMigrate to WordPress
EmailNEW
AppsNEW
MarketplaceRelateSocialNEWCDNID ValidationSubscriptionsVisualSite MakerNEWLogo
MakerBusiness Card Maker
SecurityNEW
SSL CertificatesDomain PrivacyPremiumDNSCDNVPNUPDATEDID ValidationNEW2FAPublic
DNSAnti-Spam ProtectionNEW
Transfer to UsTRY ME
Transfer DomainsMigrate HostingMigrate WordPressMigrate Email
Help Center
KnowledgebaseGuru GuidesExpert SummitBlogHow-To VideosStatus Updates
Account
DashboardExpiring SoonDomain ListHosting ListPrivate EmailSSL
CertificatesProfile
SupportKnowledgebaseSSL CertificatesSSL installation errors

Search
 * Apps
   * VPN
   * How to set up VPN?
   * Router VPN setup
   * Windows built-in VPN setup
   * Supersonic CDN
   * Google Workspace (formerly G Suite)
 * EasyWP
 * How-To Videos
   * Domains How-To
   * Hosting How-To
   * Sales & Payments How-To
   * cPanel Email How-To
   * EasyWP How-To
   * SSL How-To
 * General & Support
 * Checkout & Billing
   * Billing FAQ
   * Domains Billing
   * Hosting Billing
   * SSL Certificates Billing
   * Private Email
 * Domains
   * DNSSEC
   * Google Workspace (formerly G Suite)
   * Host records setup
   * Domain Management
   * DNS Questions
   * Dynamic DNS
   * Registrations
   * Renewal questions
   * Domains with extended attributes
   * FreeDNS
   * Marketplace
   * 3rd Party Services Setup
   * Handshake TLDs
 * Domain Privacy Protection
 * Domain Transfers
   * Transfer Information
   * Transfer to Namecheap
   * Transfer to another provider
   * Canceled Transfers
 * Hosting
   * PHP Configuration
   * SEO
   * InterWorx questions
   * Getting Started
   * Hosting Information
   * cPanel questions
   * cPanel: Software Management
   * cPanel: WordPress
   * cPanel Add-ons
   * VPS
   * Dedicated Server
   * WHM questions
   * DNS settings
   * LVE (CloudLinux)
   * SSH Access
   * FTP questions
   * MySQL questions
   * Hosting Migration
   * Tips & Tricks
   * WHMCS
   * SSL Installation
 * Email service
   * Spam Protection
   * Email Migration
   * Private Email Contacts and Calendars Setup
   * Private Email: General Information
   * Private Email: Mailbox Management
   * Email Forwarding
   * Private Email: DNS Settings
   * Private Email: Webmail Features
   * Private Email: Client Setup
   * Private Email: Active Sync (Exchange) Setup
   * cPanel Email FAQs
   * cPanel Email: Client Setup
   * Private Email: Video Overview
 * SSL Certificates
   * Renewal
   * cPanel SSL Plugin
   * Multi-Domain SSL Certificates
   * Cancellation
   * Browser errors
   * Site Seal, Logo
   * SSL installation errors
   * SSL General
   * Activation
   * Validation
   * Installation
   * Reissuance
 * My Account
   * Account Security
   * Profile Management
   * Account Access
 * Affiliates
 * API & Resellers
   * SSL Resellers
   * Hosting Resellers
   * Namecheap API
   * WHMCS module for SSL
 * Legacy Products
 * PremiumDNS
 * FastVPN
   * General
   * Chrome OS
   * Routers
   * TV
   * Gaming Consoles
   * macOS
   * iOS
   * Linux
   * Windows
   * Android


SSL DISAPPEARS FROM THE CERTIFICATE LIST ON WINDOWS SERVER

Users with Windows servers may occasionally encounter an issue when an imported
certificate disappears from the list of server certificates. Most often, this
happens right after completing certificate request in Internet Information
Services (IIS) Manager or Exchange Management Console and refreshing the list of
certificates.

The lists of server certificates in IIS and EMC contain only certificates that
are assigned to the corresponding private key and generated along with the
certificate signing request (CSR) used for activating a particular certificate.
When the link between certificate and private key is broken for some reason, the
certificate disappears.

In order to make the certificate reappear, you will need to force the link
between the certificate and the private key using the following steps:

 1.  Open Microsoft Management Console (MMC) on your server machine. Make sure
     that you are logged as administrator before proceeding. To open MMC, press
     Win+R combination, type in mmc and click OK.
     
     
     
     

 2.  In File menu, select Add/Remove Snap-in.
     
     
     
     

 3.  In the Add or Remove Snap-ins dialogue window, select Certificates and
     click Add.
     
     
     
     

 4.  Choose Computer account in the Certificates snap-in window, click Next.
     
     
     
     

 5.  Tick Local computer in the Select computer box, then click Finish.
     
     
     
     

 6.  The required snap-in is selected now. Click the OK button to proceed. The
     snap-in is now added to console.
     
     
     
     

 7.  Locate the certificate that was imported when completing certificate
     request. The certificate should be in Personal store. Note that the icon of
     the certificate next to the domain name does not have a key on it; that
     means that no private key is assigned to the certificate.
     
     
     
     

 8.  Double-click the certificate and go to Details tab.
 9.  In certificate details locate the Serial Number field, click on it and copy
     its value.
     
     
     
     

 10. Open Command Prompt, pressing Win+R and typing cmd, then click OK
 11. In the command prompt type: certutil -repairstore my Serial_number from
     step 9.
     
     Note: Make sure the serial number of your certificate does not contain any
     spaces. It should be a single string of symbols.
     
     
     
     If you receive “CertUtil: -repairstore command FAILED: 0x80090010” error,
     this means that the certificate request was generated on another server,
     and the private key is absent on this one. You need to either transfer the
     key to your server via PFX file or create a new CSR code and reissue the
     certificate.
     
     Important: There's a known issue that after running the command an error
     "Please insert a smart card" may pop up. In such cases, most solutions
     suggest to disable the smart card on your server, you can find the
     corresponding guidelines (and even video-tutorials) over the Internet. If
     this doesn't help, you can also use the following hot-fix provided by
     Microsoft. To apply this, you should be running Windows 8.1 or Windows
     Server 2012 R2. Additionally, you should have the following update
     installed: 2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
     Update: April 2014. For more details, please contact Microsoft Support.
     

 12. Refresh the list of certificates in Personal certificate store in your MMC.
     The certificate icon should have the key on it.
     
     
     
     

Additionally, if you double-click the certificate, you will see the message:
"You have a private key that corresponds to this certificate."



You can now refresh the list of server certificates in IIS Manager or Exchange
Management Console to see the certificate there.

The same instructions may be used if the certificate was deleted from the
server. If you delete a certificate, the corresponding private key remains on
the server. This means that the certificate can be imported back to the server
via MMC (you can download the certificate in your account, provided it was
purchased with Namecheap, and take the steps from this article to import the
certificate to your machine. The only difference is that the certificate should
be imported into Personal store) and certutil command used to restore the link
between the private key and the certificate.


Updated
4/1/2020
Viewed
51180 times


Need help? We're always here for you.

Go to Live Chat page

We make registering, hosting, and managing domains for yourself or others easy
and affordable, because the internet needs people.

 * Accessibility
 * About Namecheap
 * Read our blog

Join Our Newsletter & Marketing Communication
We'll send you news and offers.

Join
 * 
 * 
 * 
 * 

Domains
 * Domain Name Search
 * Domain Transfer
 * New TLDs
 * Handshake domainsNEW
 * Personal Domain
 * Marketplace
 * Whois Lookup
 * PremiumDNS
 * FreeDNS

Hosting
 * Shared Hosting
 * WordPress Hosting
 * Reseller Hosting
 * VPS Hosting
 * Dedicated Servers
 * Private Email Hosting
 * Migrate to Namecheap

WordPress
 * Shared Hosting
 * WordPress Hosting
 * Migrate WordPress

Security
 * Domain Privacy
 * PremiumDNS
 * VPNUPDATED
 * 2FA
 * Public DNS
 * Anti-Spam ProtectionNEW

Transfer to UsTRY ME
 * Domain Transfer
 * Migrate Hosting
 * Migrate WordPress
 * Migrate Email

SSL Certificates
 * Comodo
 * Organization Validation
 * Domain Validation
 * Extended Validation
 * Single Domain
 * Wildcard
 * Multi-Domain

Resellers
 * SSL Certificates
 * Reseller Hosting

Promos
Guru Guides
Help Center
 * Status Updates
 * Knowledgebase
 * How-To Videos
 * Submit Ticket
 * Live Chat
 * Report Abuse

Apps
 * Marketplace
 * Relate
 * RelateSocialNEW
 * CDN
 * Visual
 * Site Maker
 * Logo Maker
 * Business Card Maker
 * ID Validation
 * Subscriptions

Careers
Affiliates
Send us Feedback
Accessibility

The entirety of this site is protected by copyright © 2000–2021 Namecheap, Inc.

4600 East Washington Street, Suite 305, Phoenix, AZ 85034, USA

 * Terms and Conditions
 * Privacy Policy
 * UDRP
 * Cookie Preferences

WE SUPPORT
Electronic Frontier Foundation
Fight For The Future

We are an ICANN accredited registrar.
Serving customers since 2001.

Payment Options

 * American Express
 * Bitcoin
 * MasterCard
 * PayPal
 * Visa
 * Discover

 * 
 * Android app on google play
 * iOS App Store