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My VMware: Overview Cookies Settings

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   My VMware 
 * My VMware





MY VMWARE

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SIMPLIFIED MANAGEMENT OF PRODUCT LICENSES AND SUPPORT





My VMware provides an integrated, self-service, account-based interface focused
on simplifying and streamlining your online product license and support
management experience. All VMware customers and partners may use this site






MY VMWARE PORTAL

 

Log In or Register

 

If you're a VMware partner, please visit My VMware Partner Resources or contact
our support team with your questions. Select "My VMware Portal" under Product
and "My VMware" under the Problem Category.


MY VMWARE OVERVIEW





GET SUPPORT IN MY VMWARE






CREATING A PROFILE ON MY VMWARE





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WHAT CAN I DO IN MY VMWARE?

 * View and manage your product license keys and support at the customer account
   level
 * Get help and file support requests
 * Download products
 * View and manage evaluations
 * Obtain complete visibility into purchases and support contract status
 * Create folders to better organize your license keys
 * Manage user rights and permissions for license key management and support
 * Request renewal quotes for support contracts
 * See tasks performed by users within your account
 * Accelerate installations through intuitive organization of product downloads
   and trials






MY VMWARE USERS, ROLES AND PERMISSIONS

User roles that are available with My VMware include:

"Super User" and "Procurement Contact" are the only official roles in the My
VMware environment:

 * A Super User can manage license keys and users on behalf of an account, add
   and remove permissions associated with account users, add or remove users,
   and reassign the Super User role to another user. There can be only one Super
   User for each account, but the same person may serve as Super User for
   multiple accounts.
 * A Procurement Contact is able to manage license keys and support on behalf of
   a specific account, and delegate and remove user permissions. However, the
   Procurement Contact is not able to validate users that change their email
   addresses. Only Super Users can complete this function. The same person may
   act as Super User and Procurement Contact.

All others are designated “users” with assigned permissions. By default, all
users are associated to at least one folder and have permission to download
products associated to your account. Additional account permissions may be
granted to users by the Super User or Procurement Contact.

 

What permissions and rights are available with My VMware?
Permissions can be assigned by the Super User or Procurement Contact for the
following activities:

 * View and manage product licenses and support details by account
 * Get help and file Support Requests
 * View and manage evaluations
 * View orders and support contract details
 * Create folders to better organize license keys
 * Manage user rights and permissions for license key management and support
   details
 * Request a renewal quote for support contracts

Who designates the Super User and Procurement Contact for an account?
New customers can identify the License End User on the purchase order, and that
person becomes the Super User for the new entitlement account.

 

Can the Super User reassign his or her role?
Yes. The Super User can reassign his or her role within My VMware to any user
associated to his or her account. Or, Super Users may call VMware Customer
Service for assistance.

 

How can I find out who is the Super User for each account I am associated?
The Super User and Procurement Contact are noted in your account when you visit
the Account Summary page. You can use your own corporate email to contact him or
her directly.

 

What are folders, and what do I use them for in My VMware?
Folders in My VMware enable customers to manage and organize product license
keys and support, and the users who have access to them, in ways that make the
most sense to you. They eliminate the need to organize your information on
multiple spreadsheets, streamlining and simplifying management.



 

Which users are able to modify folders?
The Super User, Procurement Contact and others who have been assigned
permissions are able to create, rename, move and delete folders for an account.
They can also create subfolders to further organize information. Some folders
are created automatically by My VMware (for example, Home, VCE, ASP). Users are
NOT be able to move or delete those folders. Users are not associated with every
folder automatically, and they may have different permissions for different
folders.


 

How are the folders organized?
All existing license keys are placed in a single folder by the current Primary
License Administrator (PLA) under the Home folder. Users associated with the
current license keys have access to the new Home folder in My VMware. If a
Secondary License Administrator (SLA) is available for an account, license keys
are placed in folders based on current PLA and SLA user rules. On accounts for
which there is a Registered User (RU), license keys are placed in a single
folder under the PLA licenses folder. (Please refer to User Roles in this FAQ
for detailed information about these roles.)


 

How do I add a user to my account?
If you have the appropriate permissions, you are able to add any user to your
account. All existing License and Support Administrators, as well as any
Registered Users, are added to the account automatically.


 

Can third parties outside my organization access my account?
Yes. You are able grant third parties access to your account.




DEFINITIONS

Entitlement: The terms "entitlement" and "entitled" refer to accounts, not
people. Entitlements define what products, licenses, support and services the
account can access. Those access rights are generally based on a contract or
purchase agreement. Some entitlements, such as support entitlements and term
licenses, are renewable. Following are definitions of specific entitlements:


 * Support entitlement: The support services an account can access. A support
   contract may enable multiple support entitlements.
 * Product entitlements: The product binaries and licenses an account can
   access.
 * Service entitlements: The education and professional services an account can
   access. Currently, service entitlements are not managed through My VMware.

Entitlement account: An entitlement account is a unique account associated with
a company, entity or individual that contains entitlement information. Setting
up an entitlement account allows information to be viewed collectively rather
than at the individual email account level. An entitlement account owns the
product/service defined by the entitlement.

 

Folder: Folders are tools used in My VMware to manage and organize license keys.
Users are not automatically associated with every folder. Each user can have
different permissions for different folders. Depending on their permissions,
users can create, rename, move and delete folders. Users can create subfolders.
Some folders are created automatically by My VMware for the customer and cannot
be moved or deleted (for example, Home, VCE, ASP).

 

Home folder: The Home folder is the default license key folder that all users
see in the folder view. The Home folder cannot be deleted or renamed. It is the
one and only top folder.

 

User permissions: Permissions refer to activities that users can perform, if
authorized. Some permissions are granted by default when a user is associated
with an account (for example, download product permissions). Some permissions
are delegated by the Super User, Procurement Contact or anyone who has Manage
Users and Folders permissions.

 

Role Definitions:

 

A Super User can manage license keys and users on behalf of an account, add and
remove permissions associated with account users, add or remove users, and
reassign the Super User role to another user. There can be only one Super User
for each account, but the same person may serve as Super User for multiple
accounts.

 

A Procurement Contact is able to manage license keys and support on behalf of a
specific account, and delegate and remove user permissions. However, the
Procurement Contact is not able to validate users that change their email
addresses. Only Super Users can complete this function. The same person may act
as Super User and Procurement Contact.

 

License End User is the customer contact who is the end user of the purchased
licenses and support. If the license end user information is not provided, the
"sold to" contact of the order is used to default these fields on the order. If
this is the customer's first transaction with VMware and we create a new
entitlement account for the customer, by default, the license end user is the
Super User of the entitlement account.



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