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CASE STUDY


THE GREAT THING ABOUT SYNATIC IS THAT IF YOU HAVE A DATA CHALLENGE, YOU CAN
INVARIABLY SOLVE IT USING THEIR HYBRID INTEGRATION PLATFORM.


KAZ YASUI, IT EXECUTIVE

Revolutionizing Your Business Through Salesforce Integration

 * COMPANY
   
   Tokio Marine HCC

 * COMPANY SIZE
   
   1,000 - 5,000 Employees

 * INDUSTRY
   
   Insurance

 * LOCATION
   
   United States

COMPANY PROFILE:

Tokio Marine HCC (TMHCC) is a leading specialty insurance group with offices in
the United States, the United Kingdom, Spain, and Ireland, providing highly
customized and innovative insurance solutions in approximately 180 countries and
underwriting more than 100 classes of specialty insurance.

Each of TMHCC’s highly entrepreneurial businesses are equipped to underwrite
special situations, companies and individuals, and act autonomously to deliver
effective solutions. TMHCC has achieved an outstanding record of growth and
profitability through creative but careful underwriting, opportunistic expansion
and targeted acquisitions. The insurance group continues to reinvent insurance
by anticipating and pre-empting the world’s emerging exposures and providing the
best possible insurance solutions.
‍

REVOLUTIONIZING YOUR BUSINESS THROUGH SALESFORCE INTEGRATION  

Tokio Marine HCC has partnered with Synatic, to solve its Salesforce CRM related
integration challenges. Through Synatic’s powerful Hybrid Integration
Platform, TMHCC was able to effectively implement a solution allowing them to
manage their Salesforce CRM data. After implementing Synatic’s solution, the
insurance group was able to save 30 hours per claim, at a rate of $50 per hour
on every claim that required a full record of communications to be collected and
sent.
‍

BUSINESS PROBLEM / SITUATION

TMHCC uses Salesforce to manage their claims, client profiles, and a portion of
their underwriting process. One of the unique challenges that the insurance
group faced was being able to bring data together from multiple disparate
applications and share that information when mandated. The insurance group would
receive requests to print out every piece of communication they had accumulated
that was associated with a particular policy within TMHCC’s systems. This would
happen during a litigation case, where a third party would need all the
information that the company had collected that would be important in the case.

TMHCC’s previous information transfer processes were considerably time
consuming, laborious, and required valuable company resources to execute on
these requests. The claims team would have a staff member manually access every
record in Salesforce as well as other policy administration systems,
individually print out every email, place all that documentation into an
envelope and finally ship it off. This ultimately led to the insurance group
spending additional costs on tasks that could be completely automated. Due to
multiple siloed data sources, TMHCC’s claims team had limited access to all
their data and their ability to consolidate and transform the data into their
desired format was severely restricted.
‍

SIMPLIFYING AND AUTOMATING PROCESSES THROUGH SALESFORCE INTEGRATION

Synatic was able to build an integration solution that allowed TMHCC to handle
data in flight from their Salesforce CRM, claims administration system and
underwriting systems to name a few, and dynamically transform that data into any
format that it was needed. In the case of TMHCC they needed a way to extract
correspondence from multiple systems, whether it be emails, phone calls or
policy case notes, and transform it into the required format (PDF).

Through Syantic’s Hybrid Integration Platform, a solution was built to automate
the entire data extraction process, and what used to take the claims team many
weeks to complete, now only takes five minutes. Automating this process also
resulted in operational accuracy as there was less room for human error.  

“Synatic was great in terms of handling our integration between Salesforce and
our backend proprietary systems, whether it was our policy admin system or other
data sources,” stated Kaz Yasui, IT Executive at TMHCC. “Synatic’s robust
capabilities allowed us to manipulate data in a way that would have been very
difficult with any other current applications that we have across the
enterprise,” Yasui continued.
‍

KEY DIFFERENTIATORS 

“Synatic is a platform in a league of its own,” said Yasui. Other middle ware
platforms position themselves as ESB, ETL or API management solutions, however,
current solutions on the market that are unable to provide this range of data
management capabilities are rare. If they do offer a solution that provides
hybrid data management capabilities, the platforms either fall short when
performing specific functions or cost millions of dollars to implement. Yasui
said, “we found that Synatic was significantly more powerful than our previous
legacy ETL solution and it was capable of doing a lot more.”

Synatic gave TMHCC the ability to manage all their data access, movement and
storage challenges. This included ETL, integration, API management, edge
services and data lake architectures through a single platform, allowing the
insurance group to get the right data to the right person at the right time.

“Synatic is opening the doors to possibilities of solutions that we didn't think
could be addressed easily,” said Yasui. He also mentioned that “as you
familiarize yourself with the easy-to-use platform, the more opportunities you
see with it, and the greater the speed of delivery.”
‍

WORKING WITH SYNATIC

Yasui said, “working with the Synatic team was fantastic. The team was very
responsive to all of our needs. Whether it was a question that we had about a
particular aspect of the Salesforce integration or challenges that we were not
able to overcome independently, the Synatic team was always available to assist
whenever we needed them to. I couldn't be happier.”

 

“Working with Synatic has been a revelation for us. We didn't realize that a
multifaceted and dynamic solution like Synatic existed. The great thing about
Synatic is that if you have a data challenge, you can invariably solve it using
their Hybrid Integration Platform.”

‍

THEY DELIVERED WITH SYNATIC

SHOSHA

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CLOUD ORCA

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