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Last modified: 6/16/2023



UBER PRIVACY NOTICE


I. INTRODUCTION / II. OVERVIEW / III. DATA COLLECTIONS AND USES / IV. CHOICE AND
TRANSPARENCY / V. UPDATES TO THIS NOTICE


I. INTRODUCTION

When you use Uber, you trust us with your personal data. We’re committed to
keeping that trust. That starts with helping you understand our
privacy practices.

This notice describes the personal data (“data”) we collect, how it’s used and
shared, and your choices regarding this data. We recommend that you read this
along with our privacy overview, which highlights key points about our
privacy practices.

Download previous version





II. OVERVIEW


A. SCOPE


This notice applies to users of Uber’s services anywhere in the world, including
users of Uber’s apps, websites, features, or other services.

This notice describes how Uber and its affiliates collect and use data. This
notice applies to all Uber users globally, unless they use a service covered by
a separate privacy notice, such as Uber Freight or Careem. This notice
specifically applies to:

 * Riders: individuals who request or receive transportation and related
   services via their Uber account.
 * Drivers: individuals who provide transportation to Riders individually or
   through partner transportation companies.
 * Order recipients: individuals who request or receive food or other products
   and services for delivery or pick-up via their Uber Eats, Cornershop or
   Postmates account. This includes individuals who use guest checkout features
   to access delivery or pick-up services without creating and/or logging into
   their account.
   
 * Delivery persons: individuals who provide delivery services via Uber Eats,
   Cornershop or Postmates. 
   
 * Guest Users: individuals who receive ride and delivery services ordered by
   other Uber account owners, including those who receive services arranged by
   Uber Health, Uber Central, Uber Direct or Uber for Business customers
   (collectively, “Enterprise Customers”), or by friends, family members or
   other individual account owners.

This notice also governs Uber’s other collections of data in connection with its
services. For example, we may collect the contact information of owners or
employees of restaurants or other merchants on the Uber Eats, Cornershop or
Postmates platforms; the contact information of individuals that manage and use
accounts owned by Enterprise Customers; or data of individuals who start but do
not complete their applications to be drivers or delivery persons.

All those subject to this notice are referred to as “users” in this notice.

Our privacy practices are subject to applicable laws in the places in which we
operate. This means that we engage in the practices described in this notice in
a particular country or region only if permitted under the laws of those places.
In addition, please note the following:

 * For users in Argentina: The Public Information Access agency, in its role of
   Regulating Body of Law 25.326, is responsible for receiving complaints and
   reports presented by any data subjects who believe their rights have been
   impacted by a violation of the local data protection regulation.
   
 * For users in Brazil: Please see here for information regarding Uber’s privacy
   practices required under Brazil’s General Data Protection Law (Lei Geral de
   Proteção de Dados - LGPD).
 * For users in the United States : Information regarding Uber’s privacy
   practices required under U.S. state privacy laws, including the California
   Consumer Privacy Act), is available here.
 * For users in Colombia and Jamaica: “Riders” and “drivers” as defined in this
   Notice are known respectively as “lessors” and “lessees” in Colombia
   and Jamaica.
   
 * For users in Mexico: Please see here for information regarding Uber’s privacy
   practices required under Mexico’s Personal Data Protection Law (Ley Federal
   de Protección de Datos Personales en Posesión de los Particulares).
   
 * For users in Nigeria: Uber processes the data of users in Nigeria on the
   grounds that it is necessary to fulfill the terms of our agreements with
   those users, or based on their consent.
   
 * For users in South Korea: Please see here for information about Uber
   affiliate UT LLC's privacy practices.

Please contact us here or through the addresses below with any questions
regarding our practices in a particular country or region.







B. DATA CONTROLLER AND TRANSFER


Uber B.V. and Uber Technologies Inc. are the data controllers for the data
collected in connection with use of Uber’s services in the European Economic
Area, the United Kingdom and Switzerland.

Uber Technologies Inc. is the data controller for the data collected in
connection with use of Uber’s services everywhere else.

Uber B.V. (Burgerweeshuispad 301, 1076 HR Amsterdam, The Netherlands) and Uber
Technologies Inc. (1515 3rd Street, San Francisco, CA, 94158, USA) are the data
controllers for the data collected in connection with use of Uber’s services in
the European Economic Area, the United Kingdom and Switzerland.

In addition, for drivers in the UK, (1) the Uber entity holding the relevant
private hire vehicle operator license is the data controller for the data
required to comply with licensing requirements; and (2) Uber B.V., Uber
Technologies, and the Uber entity with whom the driver has entered into a
contract, are joint controllers for the data required to comply with
worker rights.

Uber Technologies Inc. is the data controller for the data collected in
connection with use of Uber’s services everywhere else.

Uber operates, and processes personal data, globally; wherever and whenever you
travel, your data travels with you so we can offer you a seamless experience. We
also respect your data protection rights whether you are in your home country
or elsewhere.

This means that we may transfer personal data to countries other than your home
country in order to provide our services in a different country at your request.
We may also transfer personal data to another country if that is necessary to
respond to a customer support request that you submitted outside your region.
And trip/order histories may be accessed by users in another country after they
have left the country where services were rendered. Because our services involve
multiple users at the same time, limited personal data may be accessible to the
other user in another country.

We do so in order to fulfill our agreements with all of our users, or based on
users’ instructions or prior consent, adequacy decisions for the relevant
countries, or other transfer mechanisms as may be available under applicable
law, such as the Standard Contractual Clauses.

We may also transfer data to other countries in order to respond to a request
for personal data from a law enforcement agency. To provide additional
safeguards to these data transfers, Uber applies a robust internal procedure for
processing these requests. Uber only discloses personal data to law enforcement
agencies in a manner that is consistent with the regulatory requirements of
applicable laws, such as the GDPR. You can find more information about requests
from law enforcement here.

To help provide equivalent data protection wherever you use our services, Uber
has implemented the following measures across the globe:


 * policies and procedures to limit access to, and the processing of personal
   data for defined purposes;
 * specific training of personnel responsible for managing personal data;
 * a government data access policy that refuses government access to data,
   except when disclosure is mandated by applicable laws including the EU GDPR,
   there is imminent risk of serious harm to individuals, or consent
   is obtained;
 * robust protection of data while it is in transit between Uber apps and our
   servers, and when the data is processed on our servers. This includes
   encryption and the use of pseudonymized data to help protect users' full
   identity against unauthorized disclosure.

For your convenience, the exercise of your data protection rights can be
directed to Uber via any of the designated channels mentioned above, and will be
handled centrally on behalf of the relevant controller. Questions, comments, and
complaints about Uber’s data practices can be submitted here. You may also use
this form to submit a question to Uber’s Data Protection Officer and to ask us
for a copy of the Standard Contractual Clauses or other transfer mechanisms in
place for the data processing activity of your inquiry.


III. DATA COLLECTIONS AND USES





A. THE DATA WE COLLECT


Uber collects data: 

 * provided by users to Uber, such as during account creation
 * created during use of our services, such as location, app usage, and
   device data
 * from other sources, such as other users or account owners, business partners,
   vendors, insurance and financial solution providers, and
   governmental authorities

For your convenience, we've provided a visual summary of the data we collect and
how we use it here.

Uber collects the following data:

1. Data provided by users. This includes:


 * User profile information: We collect data when users create or update their
   Uber accounts, or place orders via guest checkout features. This may include
   their name, email, phone number, login name and password, address, profile
   picture, payment or banking information (including related payment
   verification information), driver’s license and other government issued
   documents (which may include identification numbers as well as birth date,
   gender, and photo). This also includes vehicle or insurance information of
   drivers and delivery persons, emergency contact information, user settings,
   and evidence of health or fitness to provide services using Uber apps. 
   
 * Background check information (drivers and delivery persons): This includes
   information submitted during the driver/delivery person application process,
   such as driver history or criminal record (where permitted by law), license
   status, known aliases, prior addresses, and right to work. This information
   may be collected by an authorized vendor on Uber’s behalf.
 * Identity verification photos: This includes photos of users (such as,
   selfies) and/or their government issued identifications (such as, driver’s
   license or passports). Such photos may be used to verify a user’s identity,
   such as through facial verification technologies. Please see the section
   titled “How we use personal data” for more information regarding how user
   photos are used for safety and security purposes, including
   identity verification.
   
 * Demographic data: We may collect demographic data about users, such as birth
   date/age, gender or occupation, when required for certain Uber services or
   programs, such as Uber Cash, alcohol deliveries or safety features that allow
   women users to set a preference to provide or receive services to/from other
   women (“Women Rider Preference”). We may also collect demographic data, such
   as age group and household composition, through user surveys, and use this
   information to offer Uber products and services that are likely to be of
   interest to you.
   
   We may also infer demographic data from other data collected from users. For
   example, we may infer a user’s gender based on their first name to enable
   safety features, such as the Women Rider Preference, or to display
   personalized ads for third party products or services. See the section titled
   “How we use personal data” below for more information.
 * User content: We collect the data submitted by users when they contact Uber
   customer support (including at Uber Greenlight Hubs or via phone chat or
   video conferencing tools), provide ratings or feedback for other users,
   restaurants or merchants, or otherwise contact Uber. This may include
   photographs, or audio or video recordings submitted by users in connection
   with a customer support request. This also includes metadata relating to the
   method you use to communicate with Uber. The contents of photos and
   recordings submitted by users are subject to Uber’s Community Guidelines.
   
   In certain jurisdictions, users can record the audio and/or video of their
   trips through an in-app feature or using a dashcam. In app recordings are
   encrypted and stored on users’ devices, and are only shared with Uber if
   submitted by the users in connection with safety incidents. Please see here
   for more information.
 * Travel information: We collect travel itinerary information, including times
   and dates of upcoming flight, lodging or car rental reservations, from users
   of our Uber Travel feature. We collect such information: (i) when users
   manually input their information into their Uber Travel itinerary; or (2) if
   authorized by users to access their email account, from travel-related email
   confirmations. If so authorized, Uber will only access users’ email accounts
   to collect travel itinerary information to enable the Uber Travel feature,
   and will adhere to the applicable email provider policies, including Google’s
   API Services User Data Policy, which impose certain limitations on the use of
   data collected from users’ email accounts. Users may remove Uber’s access to
   their email accounts at any time either in-app or through their email service
   provider settings. Detailed information on how to remove email account access
   is available here.

2. Data created during use of our services. This includes: 


 * Location data (driver and delivery person): We collect precise or approximate
   location data from drivers’ and delivery persons’ mobile devices when the
   Uber app is running in the foreground (app open and on-screen) or background
   (app open but not on-screen).
 * Location data (riders and order recipients). We collect precise or
   approximate location information from riders’ and order recipients’ mobile
   devices if they enable us to do so via their device settings.
   
   Uber collects such data from the time a ride or order is requested until it
   is finished, and any time the app is running in the foreground (app open and
   on-screen). See “Choice and transparency” below for information on how riders
   and order recipients can enable precise location data collection.
   
   Riders and order recipients may use the Uber apps without enabling collection
   of location data from their mobile devices. However, this may affect certain
   features in the Uber apps. For example, a rider who has not enabled precise
   location data will have to manually enter their pickup address.
   
   In addition, precise location data collected from a driver’s device during a
   trip is linked to the rider’s account, even if the rider has not enabled
   precise location data to be collected from their device. This data is used
   for purposes such as receipt generation, customer support, fraud detection,
   insurance, and litigation.
   
 * Transaction information: We collect transaction information related to the
   use of our services, including the type of services requested or provided;
   trip or order details (such as date and time, requested pick-up and drop off
   addresses, distance traveled and items ordered); and payment transaction
   information (such as a restaurant’s or merchant's name and location, amount
   charged, and payment method). We also associate a user’s name with that of
   anyone who uses their promotion code.
   
 * Usage data: We collect data about how users interact with our services. This
   includes access dates and times, app features or pages viewed, browser type,
   and app crashes and other system activity.
 * Device data: We collect data about the devices used to access our services,
   including the hardware models, device IP address or other unique device
   identifiers, operating systems and versions, software, preferred languages,
   advertising identifiers, device motion data, and mobile network data.
   
 * Communications data: We collect data regarding phone, text or in-app
   communications between users that are enabled through Uber’s apps. This
   includes date and time, as well as the content of text or in-app messages. We
   may also collect the content of phone calls solely where users are notified
   in advance that the call may be recorded.
   

3. Data from other sources. These include:


 * users participating in our referral programs. For example, when a user refers
   another person, we receive the referred person’s data from that user.
   
 * Uber account owners who request services for or on behalf of other users
   (such as friends or family members), or who enable other users to request or
   receive services through their business accounts (such as owners of Uber
   Health, Uber Central, Uber Direct or Uber for Business accounts).
 * users or others providing information in connection with claims or disputes.
   
 * Uber business partners through which users create or access their Uber
   account, such as payment providers, social media services, or apps or
   websites that use Uber’s APIs or whose APIs Uber uses. 
   
 * Uber business partners in connection with debit or credit cards issued by a
   financial institution in partnership with Uber to the extent disclosed in the
   terms and conditions for the card.
 * vendors who help us verify users’ identity, background information, and
   eligibility to work, or who screen users in connection with sanctions,
   anti-money laundering, or know-your-customer requirements. 
   
 * insurance, vehicle, or financial services providers for drivers and/or
   delivery persons.
   
 * partner transportation companies (for drivers or delivery persons who use our
   services through an account associated with such a company).
   
 * publicly available sources.
   
 * marketing service providers or data resellers whose data Uber uses for
   marketing or research.
   
 * law enforcement officials, public health officials, and other
   government authorities.


B. HOW WE USE PERSONAL DATA


Uber uses data to enable reliable and convenient transportation, delivery, and
other products and services. We also use such data:

 * to enhance the safety and security of our users and services
 * for customer support  
 * for research and development  
 * to enable communications between users 
 * for marketing and advertising
 * to send non-marketing communications to users
 * in connection with legal proceedings

For your convenience, we've provided a visual summary of the data we collect and
how we use it here. 

We use the data we collect:

1. To provide our services. Uber uses data to provide, personalize, maintain,
and improve our services.

This includes using data to:

 * create/update accounts.
   
 * enable transportation, delivery and other services/features, such as:
   * using location data to navigate rider pick-ups and order drop-offs,
     calculate ETAs, and track the progress of rides or deliveries.
   * features that involve data sharing, such as sharing driver first name and
     vehicle information with riders to facilitate pick-ups, user profile and
     trip details for ETA sharing and fare splitting, and user ratings and
     compliments.
   * match available drivers and delivery persons to users requesting services.
     Users can be matched based on availability, location/proximity, user
     settings/preferences and other factors such as likelihood to accept a trip
     based on their past behavior or preferences.
   * features that facilitate use of our services by those with disabilities.
   * features that involve account linking, such as linking of email to create
     Uber Travel itineraries and linking of rewards programs to enable
     partnership benefits (such as with Marriott Bonvoy). 
 * enable dynamic pricing, in which ride prices, or delivery fees are determined
   based on factors such as estimated time and distance, predicted route,
   estimated traffic, and the current number of users requesting or
   providing services.
   
 * process payments.
   
 * personalize users’ accounts. For example, we may present order recipients
   with personalized restaurant or food recommendations based on their
   prior orders.
   
 * facilitate insurance, vehicle, invoicing, or financing solutions.
 * provide users with trip or delivery updates, generate receipts, and inform
   them of changes to our terms, services, or policies.
 * perform necessary operations to maintain our services, including to
   troubleshoot software bugs and operational problems.
   
   Uber performs the above activities on the grounds that they are necessary to
   fulfill the terms of our agreements with users, are compatible with such
   uses, or on the grounds that they are necessary for purposes of Uber’s and
   its users’ legitimate interests.

2. Safety and security. We use data to help maintain the safety, security, and
integrity of our services and users. This includes:

 * verifying users' identity and eligibility to provide transportation or
   deliveries, including through reviews of background checks, to help prevent
   use of our services by unsafe drivers and/or riders.
   
   In certain regions, this includes Uber’s Real-Time ID Check feature, which
   prompts drivers and delivery persons to share a selfie before going online to
   help ensure that the driver or delivery person using the app matches the Uber
   account we have on file. We may also use this feature for other verification
   purposes such as verifying change of bank account information or regaining
   account access.
   
   In addition, we may use facial recognition technology to process user profile
   photographs, identification photographs, or other user-submitted photographs
   to prevent identity-borrowing or use of our services by unauthorized drivers
   or delivery people.
   
   We may also use selfies to verify that users are wearing masks, helmets or
   other safety gear through the use of object verification technology.
   
   In some countries, riders may be required to verify their identity to use
   cash and certain other payment methods. In such cases, Uber allows riders to
   provide their ID number and/or a photo of their identification card to
   complete such verifications. Please see here for more information about rider
   identity verification.
   
   Similarly, order recipients may be required to provide their age and an image
   of their government issued identification to verify their eligibility to
   order and receive alcohol deliveries. Please see here for more information
   about order recipient identity verification.
   
 * using data from drivers’ or delivery persons’ devices to detect unsafe
   driving behavior such as speeding or harsh braking and acceleration, and to
   inform them of safer driving practices. We also use data from delivery
   persons’ devices to verify the type of vehicles they used to
   provide deliveries.
 * using driver location information, and communications between riders and
   drivers, to identify cancellation fees earned or induced through fraud. For
   example, if we determine that a driver is delaying a rider pickup in order to
   induce a cancellation, we will not charge the rider a cancellation fee and
   will adjust the amounts paid to the driver to omit such a fee. To object to
   such an adjustment, please contact Uber customer support.
   
 * using device, location, user profile, usage, and other data to prevent,
   detect, and combat other types of fraud. This includes identifying fraudulent
   accounts or uses of our services, preventing use of our services by
   unauthorized drivers or delivery persons, verifying user identities in
   connection with certain payment methods, and preventing and combating
   unauthorized access to users’ accounts. In some cases, such as when a user is
   determined to be abusing Uber’s referral program or has submitted fraudulent
   documents, such behavior may result in automatic deactivation, or in the
   European Union or where otherwise required by law, deactivation after human
   review. To object to such a deactivation, please contact Uber
   customer support.
   
 * using user ratings, reported incidents, and other feedback to encourage
   compliance with our Community Guidelines and as grounds for deactivating
   users with low ratings or who otherwise violated such guidelines in certain
   countries. In the European Union or where otherwise required by law, such
   deactivation occurs only after human review and/or the possibility to appeal.
   For more information about how ratings are determined and used, please see
   here for rider ratings, here for driver ratings, and here for delivery person
   ratings. To object to such a deactivation, please contact Uber
   customer support.
   
 * using driver data (such as past trip information and reported incident rates)
   and rider data (such as past trip information, cancellation and reported
   incident rates, account information, ratings information, and current pick-up
   and drop-off location) to predict and help avoid pairings of users that may
   result in increased risk of conflict (for instance, because one user
   previously gave the other a one-star rating).
 * sharing user name, location, phone number, vehicle details and other relevant
   information with third-party companies that support the management and
   de-escalation of interpersonal conflicts that may occur between users while
   on a trip or in the process of making a delivery.
   
   Uber performs the above activities on the grounds that they are necessary to
   fulfill the terms of our agreements with users, and/or for purposes of the
   legitimate safety and security interests of Uber, our users and members of
   the general public.

3. Customer support. Uber uses the information we collect (which may include
call recordings) to provide customer support, including to investigate and
address user concerns and to monitor and improve our customer support responses
and processes.

Uber performs the above activities on the grounds that they are necessary to
fulfill the terms of our agreements with users or for purposes of Uber’s
legitimate interest in monitoring and improving its customer support services.

4. Research and development. We use data for testing, research, analysis,
product development, and machine learning to improve the user experience. This
helps us make our services more convenient and easy-to-use, enhance the safety
and security of our services, and develop new services and features.

Uber performs the above activities on the grounds that they are necessary for
purposes of Uber’s legitimate interests in improving and developing new services
and features.

5. Enabling communications between users. For example, a driver may message or
call a rider to confirm a pick-up location, a rider may call a driver to
retrieve a lost item, or a restaurant or delivery person may contact an order
recipient with information about their order.

Uber performs the above activities on the grounds that they are necessary to
fulfill the terms of our agreements with users.

6. Marketing and Advertising. Uber uses data (other than Guest Users’ data) to
market its services, and those of Uber partners. This may include:

 * Sending emails, text messages, push notification, and in-app messages or
   other communications marketing or advertising Uber products, services,
   features, offers, promotions, sweepstakes, news and events.
   
   This may include using location, trip and order history, device data and
   usage data to send marketing communications that are personalized based on
   users’ observed or inferred interests and characteristics. For example, we
   may send push notifications suggesting a user’s favorite destinations or
   merchants, or in-app messages offering discounts or promo for products or
   merchants similar to those a user has previously ordered. 
   
 * Displaying Uber advertising on third party apps or websites. This includes
   using location, trip and order history, device data and usage data, and
   sharing hashed email addresses and device or user identifiers with
   advertising partners (such as Facebook and TikTok), to personalize such ads
   to users’ interests.
 * Displaying third party advertising in Uber’s apps or in connection with our
   services.
   
   This includes ads for restaurants or merchants that are available on Uber’s
   apps. These ads (which are identified as “Sponsored Listings” in Uber’s apps)
   include recommendations that are personalized based on users’ location and
   order histories.
   
   This also includes ads for other third party products or services that are
   personalized based on users’ observed or inferred interests and
   characteristics, which we determine using data such as approximate location,
   trip information and history, usage data, demographic data (which may include
   inferred gender), and device or user identifiers.
   
   This also includes ads that are personalized based on data about the current
   trip or delivery request, including time of request and services requested.
   For example, if a user requests a trip to a supermarket, we may display
   in-app ads for third party products that may be available at that
   supermarket. 
   
 * Measuring the effectiveness of Uber’s ads, and of third party ads displayed
   in Uber’s apps or in connection with our services.
   
   Uber performs the above activities on the grounds that they are necessary for
   purposes of Uber’s legitimate interests in informing users about Uber
   services and features or those offered by Uber partners. See the sections
   titled “Choice and transparency” and “Marketing and advertising choices” for
   information on your choices regarding how Uber may use your data for
   marketing and advertising.

7. Non-marketing communications. Uber may use data to send surveys and other
communications that are not for the purpose of marketing the services or
products of Uber or its partners. We may also send users communications
regarding elections, ballots, referenda, and other political processes that
relate to our services. For example, Uber has notified some users by email of
ballot measures or pending legislation relating to Uber’s services in those
users’ areas.

Uber performs the above activities on the grounds that they are necessary to
fulfill the terms of our agreements with users, or for purposes of Uber’s and
its users’ legitimate interests in informing users about events that may have an
impact on their use of Uber services.

8. Legal proceedings and requirements. We use data to investigate or address
claims or disputes relating to use of Uber’s services, to satisfy requirements
under applicable laws, regulations, or operating licenses or agreements, or
pursuant to legal process or governmental request, including from law
enforcement.

Uber performs the above activities on the grounds that they are necessary for
purposes of Uber’s legitimate interests in investigating and responding to
claims and disputes relating to use of Uber’s services and features, and/or
necessary for compliance with applicable legal requirements.


C. COOKIES AND THIRD-PARTY TECHNOLOGIES


Uber and its partners use cookies and other identification technologies on our
apps, websites, emails, and online ads for purposes described in this notice,
and Uber’s Cookie Notice.

Cookies are small text files that are stored on browsers or devices by websites,
apps, online media, and advertisements. Uber uses cookies and similar
technologies for purposes such as:

 * authenticating users
 * remembering user preferences and settings
 * determining the popularity of content
 * delivering and measuring the effectiveness of advertising campaigns
 * analyzing site traffic and trends, and generally understanding the online
   behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services
for us, to serve advertisements on our behalf across the internet, and to track
and report on the performance of those advertisements. These entities may use
cookies, web beacons, SDKs, and other technologies to identify the devices used
by visitors to our websites, as well as when they visit other online sites
and services.

Please see our Cookie Notice for more information regarding the use of cookies
and other technologies described in this section.


D. DATA SHARING AND DISCLOSURE


Some of Uber’s services and features require that we share data with other users
or at a user’s request. We may also share such data with our affiliates,
subsidiaries, and partners, for legal reasons or in connection with claims
or disputes.

Uber may share data:

1. With other users

This includes sharing:

 * riders’ first name, rating, and pickup and/or dropoff locations with drivers.
 * riders’ first name with other riders in a carpool trip. Riders in carpool
   trips may also see the dropoff location of the other riders.
 * order recipients’ first name, delivery address, and order information with
   the restaurant or merchant and, for order deliveries, with the delivery
   person. We may also share ratings and feedback, or other information to the
   extent required by law, with the restaurant or merchant and, for order
   deliveries, the delivery person.
 * for drivers and delivery persons, we may share data with the rider(s), order
   recipient(s) and restaurants or merchants, including name and photo; vehicle
   make, model, color, license plate, and vehicle photo; location (before and
   during trip); average rating provided by users; total number of trips; period
   of time since they signed up to be a driver or delivery person; contact
   information; and driver or delivery person profile, including compliments and
   other feedback submitted by past users.
   
   We also provide riders and order recipients with receipts containing
   information such as a breakdown of amounts charged, driver or delivery person
   first name, photo, and route map. We also include other information on those
   receipts if required by law.
 * for those who participate in Uber’s referral program, we share certain data
   of referred users, such as trip count, with the user who referred them, to
   the extent relevant to determining the referral bonus.
   

2. At the user’s request

This includes sharing data with:

 * Other people at the user’s request. For example, we share a user’s ETA and
   location with a friend when requested by that user, or a user’s trip
   information when they split a fare with a friend.
   
 * Uber business partners. For example, if a user requests a service through a
   partnership or promotional offering made by a third party, Uber may share
   certain data with those third parties. This may include, for example, other
   services, platforms, apps, or websites that integrate with our APIs; vehicle
   suppliers or services; those with an API or service with which we integrate;
   or restaurants, merchants or other Uber business partners and their users in
   connection with promotions, contests, or specialized services.
   
 * Emergency services: We offer features that enable users to share their data
   with police, fire, and ambulance services in the event of an emergency or
   after certain incidents. For more information, please see the sections below
   titled “Choice and Transparency” and “Emergency Data Sharing”.  
   

3. With the general public

Questions or comments from users submitted through public forums such as Uber
blogs and Uber social media pages may be viewable by the public, including any
data included in the questions or comments submitted by a user.

4. With the Uber account owner

If a user receives services through an account owned by another party, we may
share their trip or order information, including location data, with the owner
of that account. This occurs, for example, when:

 * a rider uses their employer’s Uber for Business profile, such as when they
   take trips arranged through Uber Central.
   
 * a driver or delivery person uses an account owned by or associated with an
   Uber partner transportation company or restaurant.
   
 * a rider takes a trip or a delivery recipient receives an order arranged by a
   friend or under a family profile.
   
 * a delivery person acts as a substitute (UK only).
   
   In addition, if a user creates an account using an email address affiliated
   with an Uber for Business account owner (i.e., their employer), we may use,
   and share their profile data (such as name and email address) with such
   account owner, to help that user expense trips or orders to that Uber for
   Business account. This is applicable in all regions except the European
   Economic Area, the United Kingdom and Switzerland.
   

5. With Uber subsidiaries and affiliates

We share data with our subsidiaries and affiliates to help us provide our
services or conduct data processing on our behalf. For example, Uber processes
and stores such data in the United States on behalf of its international
subsidiaries and affiliates, such as Cornershop. For more information, please
visit our Cornershop Data Sharing Policy.

6. With Uber service providers and business partners

These include:

 * payment processors and facilitators
   
 * background check and identity verification providers
   
 * cloud storage providers
   
 * Google, in connection with the use of Google Maps in Uber’s apps (see
   Google’s privacy policy for information on their collection and use of data)
   
 * social media companies, including Facebook and TikTok, in connection with
   Uber’s use of their tools in Uber’s apps and websites (see Facebook’s privacy
   policy and TikTok’s privacy policy for information on their collection and
   use of data) 
   
 * marketing partners and marketing platform providers, including social media
   advertising services, advertising networks, third-party data providers, and
   other service providers to reach or better understand our users and measure
   advertising effectiveness
   
   This includes advertising intermediaries, such as Google, Criteo and Rokt,
   that enable Uber to display and measure the effectiveness of personalized ads
   for third party products that are displayed in Uber’s apps. We share data
   such as advertising or device identifier, hashed email address, approximate
   location, and current trip or order information, and the intermediaries use
   this data to provide their services and such other purposes are disclosed in
   their privacy notices. Users may opt out from ad personalization in the Uber
   app here and in the Uber Eats app here. For more information regarding these
   intermediaries’ privacy practices, including how to submit requests to them
   relating to their handling of personal data, please see their privacy notices
   linked above.
   
 * research partners, including those performing surveys or research projects in
   partnership with Uber or on Uber’s behalf
   
 * vendors that assist Uber to enhance the safety and security of Uber apps
   and services
   
 * consultants, lawyers, accountants, and other professional service providers
   
 * insurance and financing partners
   
 * airports
   
 * providers of bike and scooters that can be rented through Uber apps, such
   as Lime
   
 * third-party vehicle suppliers, including fleet and rental partners
   

7. For legal reasons or in the event of a dispute

Uber may share users’ data if we believe it’s required by applicable law,
regulation, operating license or agreement, legal process or governmental
request, or where the disclosure is otherwise appropriate due to safety or
similar concerns.

This includes sharing data with law enforcement officials, public health
officials, other government authorities, airports (if required by the airport
authorities as a condition of operating on airport property), or other third
parties as necessary to enforce our Terms of Service, user agreements, or other
policies; to protect Uber’s rights or property or the rights, safety, or
property of others; or in the event of a claim or dispute relating to the use of
our services. In the event of a dispute relating to use of another person’s
credit card, we may be required by law to share your data, including trip or
order information, with the owner of that credit card.

For more information, please see Uber’s Guidelines for Law Enforcement
Authorities - United States, Guidelines for Law Enforcement Authorities -
Outside the US, and Guidelines for Third Party Data Requests and Service of
Legal Documents.

This also includes sharing data with others in connection with, or during
negotiations of, any merger, sale of company assets, consolidation or
restructuring, financing, or acquisition of all or a portion of our business by
or into another company.

8. With consent

Uber may share a user’s data other than as described in this notice if we notify
the user and they consent to the sharing.




E. DATA RETENTION AND DELETION


Uber retains user data for as long as necessary for the purposes
described above, including to provide its services and comply with legal
obligations.

Uber retains user data for as long as necessary for the purposes described
above. The period for which we retain user data is determined by the type of
data, the category of user to whom the data relates, and the purposes for which
we collected the data.

The length for which Uber retains user data may further be determined by legal
and regulatory requirements, purposes of safety, security, and fraud prevention,
or by issues relating to the user’s account such as an outstanding credit or an
unresolved claim or dispute.

For example, we retain data:

 * for the life of users’ accounts if such data is necessary to provide our
   services. E.g., user profile information and credentials.
 * for 7 years if necessary to comply with tax requirements. E.g., drivers’ and
   delivery persons’ trip or delivery location information.
 * for defined periods as necessary for purposes of safety or fraud prevention.
   E.g., we retain incomplete driver applications for 1 year, and rejected
   driver applications for 7 years.
 * after requests for account deletion if necessary for purposes of safety,
   security, fraud prevention or compliance with legal requirements, or because
   of issues relating to the user’s account (such as an outstanding credit or an
   unresolved claim or dispute).

Users may request deletion of their accounts at any time. Uber may retain user
data after a deletion request due to legal or regulatory requirements or for
reasons stated in this policy.



Users may request deletion of their account at any time through the Settings >
Privacy menus in the Uber app, or through Uber’s website (riders and order
recipients here; drivers and delivery persons here; guest checkout users here).

Following an account deletion request, Uber deletes the user’s account and data,
unless they must be retained due to legal or regulatory requirements, for
purposes of safety, security, and fraud prevention, or because of an issue
relating to the user’s account such as an outstanding credit or an unresolved
claim or dispute. Because we are subject to legal and regulatory requirements
relating to drivers and delivery persons, this generally means that we retain
their account and data for the applicable statutory retention period after a
deletion request. For riders and order recipients, their data is generally
deleted within 90 days of a deletion request, except where retention is
necessary for the above reasons.


IV. CHOICE AND TRANSPARENCY

Uber enables users to access and/or control data that Uber collects, including
through: 

 * privacy settings
 * device permissions
 * in-app ratings pages
 * marketing choices 

Uber also enables users to request access to or copies of their data, make
changes or updates to their accounts, request deletion of their accounts, or
request that Uber restrict its processing of user data.

A. Privacy settings

The Settings > Privacy menu in the Uber app allows riders and order recipients
to set or update their preferences regarding location data collection and
sharing, emergency data sharing, and notifications. Our Privacy Center is also
available in web version.

 * Location data collection (riders and order recipients)
   
   Riders and order recipients can enable/disable Uber to collect location data
   from their mobile devices through their device settings, which can be
   accessed via the Settings > Privacy > Location menu. 
   
 * Share Live Location (Riders)
   
   Riders can enable/disable Uber to share their real-time location data from
   their mobile devices with their drivers through their device settings, which
   can be accessed via the Settings > Privacy > Location menu. 
   
 * Emergency Data Sharing
   
   Riders may enable Uber to share real-time location data from their mobile
   devices with emergency police, fire, and ambulance services. Such data may
   include approximate location at the time the emergency call was placed; the
   car’s make, model, color, and license plate information; the rider’s name and
   phone number; pickup and dropoff locations; and the driver’s name.
   
   Riders may enable/disable this feature via the Settings > Privacy > Location
   menu, or the Safety Center.

Drivers and delivery persons can also enable/disable Emergency Data Sharing via
the App settings > Emergency Data Sharing menu, or the Safety Toolkit.

 * Notifications: account and trip updates
   
   Uber provides users with trip status notifications and updates related to
   activity on their account. These notifications are a necessary part of using
   the Uber app and cannot be disabled. However, users may choose the method by
   which they receive these notifications through the Settings > Privacy menu.
   
 * Notifications: discounts and news
   
   Users may enable Uber to send push notifications about discounts and news
   from Uber. Push notifications may be enabled or disabled through the Settings
   > Privacy menus in the Uber app.
   
 * Communications from restaurants and merchants
   
   While placing an order in the Uber Eats app, users may opt-in to share their
   contact details with certain restaurants or merchants in order to receive
   communications from them. Those who opt-in may choose to cease receiving such
   communications through the Settings > Account > Data Sharing menus in the
   Uber Eats app.

B. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of
device data that apps cannot access without the device owner’s permission, and
these platforms have different methods for how that permission can be obtained.
Please check the available settings on your device or check with your provider.

C. In-app ratings pages

After every trip, drivers and riders are able to rate each other on a scale from
1 to 5. An average of those ratings is associated with a user’s account and is
displayed to other users for whom they provide or receive services. For example,
rider ratings are available to drivers from whom they request transportation,
and driver ratings are available to their riders.

This 2-way system holds everyone accountable for their behavior. Accountability
helps create a respectful, safe environment for drivers and riders.

Riders can see their average rating in the main menu of the Uber app, and also
access a breakdown of their average rating in Uber’s Privacy Center.

Drivers can see their average rating after tapping their profile photo in the
Uber Driver app. Click here for more information.

Delivery persons may also be rated by order recipients, restaurants and
merchants. Click here for more information.

D. Marketing and advertising choices

Uber provides users with the following choices regarding how their data is used
for purposes of marketing and advertising:

 * Personalized marketing communications from Uber: Users may choose here
   whether Uber may use their data to send personalized communications (such as,
   emails, push notifications, and in-app messages) about Uber products and
   services. Users may also choose here whether to receive any marketing emails
   or push notifications from Uber.
 * Uber ads: Users may choose here whether their data is used and shared with
   advertising partners to deliver personalized ads about Uber products and
   services on third party apps and websites, or to measure the effectiveness of
   such ads.
 * Restaurant and merchant ads: Users may choose here whether Uber may use their
   order and search history to display personalized ads for restaurants or
   merchants that are available on Uber Eats.
 * Third party ads: Users may choose here whether Uber may use their data to
   display ads for third party products or services that are personalized based
   on users’ observed or inferred interests and characteristics.
 * Cookies and related technologies: For information on how to control Uber’s
   use of cookies and related technologies, including for purposes of displaying
   personalized ads, please see our Cookie Notice.

E. User data requests

Uber provides users with a variety of ways to learn about, control, and submit
questions and comments about Uber’s handling of their data.

 * Accessing data: Users can access data including their profile data and trip
   or order history through the Uber apps or via Uber’s website. Users can also
   use our Explore Your Data feature to view an online summary of information
   about their account, such as number of trips or orders, rating, rewards
   status, and number of days since they’ve been an Uber user. Users can also
   request access to their data (riders and order recipients here; drivers and
   delivery persons here).
 * Data portability: Users can request a copy of their data using our Download
   Your Data tool. For an overview of the data available through that tool,
   please click here. Users may also request a copy of their data (riders and
   order recipients here; drivers and delivery persons here).
 * Changing or updating data: Users can edit the name, phone number, email
   address, payment method, and photo associated with their account through the
   Settings menu in Uber’s apps or driver portal. Users may also request to
   update or correct their data (riders and order recipients here; drivers and
   delivery persons here).
 * Deleting data: Users may request deletion of their account at any time
   through Uber’s Privacy Center, or in the Settings > Privacy menus in the
   Uber app.
 * Objections, restrictions, and complaints: Users may request that we stop
   using all or some of their data, or that we limit our use of their data
   (riders and order recipients here; drivers and delivery persons here). This
   includes objecting to our use of data that is based on Uber’s legitimate
   interests. Uber may continue to process data after such objection or request
   to the extent required or permitted by law.
   
   In addition, depending on their location, Users may have the right to file a
   complaint relating to Uber’s handling of their data with the data protection
   authority in their country. For example, users in the European Union and
   South America may submit such requests to the data protection authorities in
   the country in which they live.
 * Appeal: Users that reside in the U.S. may request a review of our decision in
   the event Uber cannot meet or denies a User’s data request. Users may request
   an appeal of our decision here.


V. UPDATES TO THIS NOTICE

We may occasionally update this notice. 

We may occasionally update this notice. If we make significant changes, we will
notify users in advance of the changes through the Uber apps or through other
means, such as email. We encourage users to periodically review this notice for
the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to
the extent permitted by law.




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