www.letsbemates.com.au Open in urlscan Pro
2606:4700:10::ac43:1849  Public Scan

Form analysis
2 forms found in the DOM

<form class="form address-search">
  <label for="input-check-address" class="input-check-address">
    <input id="input-check-address" class="address" type="text" name="address" placeholder="Enter Address">
  </label>
</form>

/mate/

<form action="/mate/" class="form">
  <input type="text" class="text" name="s" placeholder="search here" required="">
  <button type="submit" class="submit" aria-label="search">
    <i class="far fa-search" aria-hidden="true"></i>
  </button>
</form>

Text Content

This website uses cookies to ensure you get the best experience on our website.
View cookie policy
Got it!


⚠️ Telstra's 3G network has now shutdown. Text '3G' to 3498 to check your
device. Incompatible handsets will be blocked from accessing the network, more
info here
⚠️ Telstra's 3G network has now shutdown. Text '3G' to 3498 to check your
device. Incompatible handsets will be blocked from accessing the network, more
info here



 * internet
   * nbn plans
   * add nbn to your account
   * nbn fibre upgrade
   * nbn fixed wireless
 * mobile
   * mobile plans
   * 5G mobile plans
   * activate your SIM
   * network coverage
   * eSIM
   * add a mobile to your account
   * reducing scam calls
 * bundles
 * support
   * internet network status
   * help
   * connection guides
   * important stuff
   * moving address with nbn
   * small business solutions
   * payment assistance
 * why us
   * about us
   * reviews
   * MATEhub - blog
 * our mates
   * Perth Wildcats
   * Adelaide Fire
   * Sam Kerr
   * Become a Partner

 * self-care login
 * sign up now
   * sign up to nbn
   * sign up to mobile
   * sign up to nbn + mobile
 * 13 14 13
 * 

   
   
 * internet
   * nbn plans
   * add nbn to your account
   * nbn fibre upgrade
   * nbn fixed wireless
 * mobile
   * mobile plans
   * 5G mobile plans
   * activate your SIM
   * network coverage
   * eSIM
   * add a mobile to your account
   * reducing scam calls
 * bundles
 * support
   * internet network status
   * help
   * connection guides
     
   * important stuff
   * moving address with nbn
   * small business solutions
   * payment assistance
 * why us
   * about us
   * reviews
   * MATEhub - blog
 * our mates
   * Perth Wildcats
   * Adelaide Fire
   * Sam Kerr
   * Become a Partner
 * self-care login
 * contact us
   * chat to us
   * email us
     
     
     
     
     
     
 * 13 14 13

myMATE - our new mate, in your pocket

 * 340 Victoria Street,
   Wetherill Park NSW 2164
 * 13 14 13

 * 
 * 
 * 
 * 

POWERED BY

© Mate. All Rights Reserved.
ABN 33 165 670 413

NBN address checker. If you want to know whether the nbn service is available at
your home address, or what nbn technology is provided at your residence, you can
enter your address into our address checker on the MATE nbn page. This will tell
you whether or not the nbn service is available at your home, and what nbn
technology you will have access to.

 * no contracts between mates
 * all Aussie based support
 * no setup fee on BYO modem plans
 * unlimited data on all plans

4.5

4.5 from 3,800 reviews



SAVE $180 WITH
MATE INTERNET


USE PROMO
CODE MATE30

¹ $180 saving based on a connected
internet service, on an eligible plan,
over a period of 6 months
($30 discount per month).
T&Cs apply



¹ $180 saving based on a connected internet service, on an eligible plan, over a
period of 6 months
($30 discount per month).
T&Cs apply

IBO Business ID

If you need help with your order, please contact your Conxxion representative.


NBN FIBRE TO THE NODE/BASEMENT




 * change address
 * clear


CHECK YOUR ADDRESS



Having trouble finding your address?




SELECT YOUR PACKAGE


INTERNET + MOBILE

bundle a 4G or 5G mobile plan that includes unlimited talk and text


INTERNET ONLY

our best value unlimited and uncapped nbn internet plans with no add-ons


INTERNET + HOME PHONE

bundle a home phone service that includes unlimited local, national and mobile
calls


CHOOSE YOUR UNLIMITED DATA INTERNET PLAN

Previous
SAVE $180 OVER 6 MONTHS
USE PROMO CODE MATE30
BUNDLE TO SAVE MORE
SAVE $10/MTH WHEN YOU ADD A MOBILE PLAN


CRIKEY
NBN 25/10

$70 $40/month*

*for the first 6 months, then reverts to $70/month

25mbps
DOWNLOAD
10mbps
UPLOAD

Typical busy period speeds (7pm to 11pm)

More information about speed
 * Unlimited data
 * Best plan for a small family
   (2-4 users)
 * Sending emails & basic browsing
 * Streaming music
 * Standard-definition (SD) video streaming

Save $180 over 6 months

Sign up using the promo code MATE30 and activate a new nbn internet plan
('eligible plans') between 21 August 2024 and 31 December 2024 ('promotion
period') then we will credit the invoice of your nbn New Service with $30
(inclusive of GST) for each of its first six billing months. ('promotional
credit')

Terms & conditions
Bundle to save more

Bundle a mobile plan to save even more! Get a further $10 per month off this
plan when you bundle your MATE nbn internet plan with a MATE mobile plan -
simply add your mobile plan in the cart!

Terms & conditions
1-month money-back guarantee

If you are not completely satisfied with your MATE nbn internet service during
the first month of connection, we will provide a full refund of your plan fee.

Terms & conditions
Add a home phone service

Add an nbn home phone (VoIP) service to your plan for just $9 per month. Enjoy
unlimited calls to local, national, and mobile numbers.

Critical Information Summary
SELECT PLAN Need help choosing the right plan? nbn Key Facts Sheet Critical
Information Summary
SAVE $120 OVER 6 MONTHS
USE PROMO CODE RIPPER20
BUNDLE TO SAVE MORE
SAVE $10/MTH WHEN YOU ADD A MOBILE PLAN


RIPPER
NBN 50/20

$80 $60/month*

*for the first 6 months, then reverts to $80/month

49mbps
DOWNLOAD
19mbps
UPLOAD

Typical busy period speeds (7pm to 11pm)

More information about speed
 * Unlimited data
 * Best plan for a larger family
   (4-6 users)
 * Streaming music
 * High-definition (HD) video streaming
 * Playing online games

Save $120 over 6 months

Sign up using the promo code RIPPER20 and activate a Ripper nbn 50/20 or No
Dramas Wireless plan ('eligible plans') between 26 September 2024 and 31
December 2024 ('promotion period') then we will credit the invoice of your nbn
New Service with $20 (inclusive of GST) for each of its first six billing
months. ('promotional credit')

Terms & conditions
Bundle to save more

Bundle a mobile plan to save even more! Get a further $10 per month off this
plan when you bundle your MATE nbn internet plan with a MATE mobile plan -
simply add your mobile plan in the cart!

Terms & conditions
1-month money-back guarantee

If you are not completely satisfied with your MATE nbn internet service during
the first month of connection, we will provide a full refund of your plan fee.

Terms & conditions
Add a home phone service

Add an nbn home phone (VoIP) service to your plan for just $9 per month. Enjoy
unlimited calls to local, national, and mobile numbers.

Critical Information Summary
SELECT PLAN Need help choosing the right plan? nbn Key Facts Sheet Critical
Information Summary
SAVE $180 OVER 6 MONTHS
USE PROMO CODE MATE30
BUNDLE TO SAVE MORE
SAVE $10/MTH WHEN YOU ADD A MOBILE PLAN


NO WORRIES
NBN 100/20

$90 $60/month*

*for the first 6 months, then reverts to $90/month

97mbps
DOWNLOAD
19mbps
UPLOAD

Typical busy period speeds (7pm to 11pm)

More information about speed
 * Unlimited data
 * Best plan for working from home
   (6+ users)
 * Downloading large files
 * High-definition (4K) video streaming
 * Playing online games

Save $180 over 6 months

Sign up using the promo code MATE30 and activate a new nbn internet plan
('eligible plans') between 21 August 2024 and 31 December 2024 ('promotion
period') then we will credit the invoice of your nbn New Service with $30
(inclusive of GST) for each of its first six billing months. ('promotional
credit')

Terms & conditions
Bundle to save more

Bundle a mobile plan to save even more! Get a further $10 per month off this
plan when you bundle your MATE nbn internet plan with a MATE mobile plan -
simply add your mobile plan in the cart!

Terms & conditions
1-month money-back guarantee

If you are not completely satisfied with your MATE nbn internet service during
the first month of connection, we will provide a full refund of your plan fee.

Terms & conditions
Add a home phone service

Add an nbn home phone (VoIP) service to your plan for just $9 per month. Enjoy
unlimited calls to local, national, and mobile numbers.

Critical Information Summary
SELECT PLAN Need help choosing the right plan? nbn Key Facts Sheet Critical
Information Summary
SAVE $180 OVER 6 MONTHS
USE PROMO CODE MATE30
BUNDLE TO SAVE MORE
SAVE $10/MTH WHEN YOU ADD A MOBILE PLAN


YOU BEAUT
NBN 100/40

$100 $70/month*

*for the first 6 months, then reverts to $100/month

97mbps
DOWNLOAD
36mbps
UPLOAD

Typical busy period speeds (7pm to 11pm)

More information about speed
 * Unlimited data
 * Best plan for upload speeds
   (6+ users)
 * Downloading & uploading large files
 * High-definition (4K) video streaming
 * Playing online games

Save $180 over 6 months

Sign up using the promo code MATE30 and activate a new nbn internet plan
('eligible plans') between 21 August 2024 and 31 December 2024 ('promotion
period') then we will credit the invoice of your nbn New Service with $30
(inclusive of GST) for each of its first six billing months. ('promotional
credit')

Terms & conditions
Bundle to save more

Bundle a mobile plan to save even more! Get a further $10 per month off this
plan when you bundle your MATE nbn internet plan with a MATE mobile plan -
simply add your mobile plan in the cart!

Terms & conditions
1-month money-back guarantee

If you are not completely satisfied with your MATE nbn internet service during
the first month of connection, we will provide a full refund of your plan fee.

Terms & conditions
Add a home phone service

Add an nbn home phone (VoIP) service to your plan for just $9 per month. Enjoy
unlimited calls to local, national, and mobile numbers.

Critical Information Summary
SELECT PLAN Need help choosing the right plan? nbn Key Facts Sheet Critical
Information Summary
SAVE $180 OVER 6 MONTHS
USE PROMO CODE MATE30
BUNDLE TO SAVE MORE
SAVE $10/MTH WHEN YOU ADD A MOBILE PLAN


FAIR DINKUM
NBN 250/25

$115 $85/month*

*for the first 6 months, then reverts to $115/month

231mbps
DOWNLOAD
23mbps
UPLOAD

Typical busy period speeds (7pm to 11pm)

More information about speed
 * Unlimited data
 * Best plan for fastest speeds (6+ users)
 * Downloading & uploading large files
 * Concurrent 4K video streaming
 * Playing online games

Save $180 over 6 months

Sign up using the promo code MATE30 and activate a new nbn internet plan
('eligible plans') between 21 August 2024 and 31 December 2024 ('promotion
period') then we will credit the invoice of your nbn New Service with $30
(inclusive of GST) for each of its first six billing months. ('promotional
credit')

Terms & conditions
Bundle to save more

Bundle a mobile plan to save even more! Get a further $10 per month off this
plan when you bundle your MATE nbn internet plan with a MATE mobile plan -
simply add your mobile plan in the cart!

Terms & conditions
1-month money-back guarantee

If you are not completely satisfied with your MATE nbn internet service during
the first month of connection, we will provide a full refund of your plan fee.

Terms & conditions
Add a home phone service

Add an nbn home phone (VoIP) service to your plan for just $9 per month. Enjoy
unlimited calls to local, national, and mobile numbers.

Critical Information Summary
SELECT PLAN Need help choosing the right plan? nbn Key Facts Sheet Critical
Information Summary
Next
 * 1
 * 2
 * 3

NEED A MODEM?

BYO modem or add our ready-to-go TP-Link VX230v modem when signing up ($165)

In most cases, our ready-to-go modem will arrive after your internet service is
activated. More info here.


HOW WE DO THINGS AROUND HERE

 * NO CONTRACTS, EVER
   
   tell me more

 * UNLIMITED DATA
   INTERNET PLANS
   
   tell me more

 * ALL AUSSIE BASED SUPPORT
   
   tell me more

 * NO SETUP FEE ON BYO
   MODEM PLANS
   
   tell me more

 * 1-MONTH MONEY BACK GUARANTEE
   
   tell me more

the nbn network
saving with nbn packages
nbn plans
choosing an nbn plan
nbn and mobile
what is the right nbn plan?
conducting speed tests
comparing providers
different nbn connections
the nbn network
saving with nbn packages
nbn plans
choosing an nbn plan
nbn and mobile
what is the right nbn plan?
conducting speed tests
comparing providers
different nbn connections
the nbn network


FREQUENTLY ASKED QUESTIONS


UNLIMITED NBN PLANS

With so many plans on the market, choosing the right internet provider can be a
challenge. Enter MATE, your trusted nbn internet provider, revolutionising the
internet landscape with our range of nbn broadband plans designed to suit all
users, households, and budgets.

Our unlimited data plans are tailored to the modern Australian home, offering
the ultimate balance of speed and affordability. No longer do you need to worry
about data caps or slow speeds, our nbn broadband provides unlimited nbn
internet access with speeds to match your needs. From basic 25Mbps for essential
web browsing to super-fast 231Mbps for immersive gaming and streaming
experiences—we’ve got you covered.

Unlike some other providers, MATE values your freedom and flexibility. We
provide hassle-free, unlimited data nbn plans with no setup fees and most
importantly, no lock-in contracts. This means you are free to change your home
internet plans whenever you want without worrying about plan change fees or
charges. Our home internet plans are designed to give you control over your
internet usage and costs, providing you with the best nbn internet experience on
the market.

What’s more, all our plans come with a money back guarantee. This means if
you’re not entirely in love with your internet service within the first month,
you’ll get all your money back if you cancel (terms and conditions apply). With
no lock-in contracts, and a money-back guarantee, you can try MATE risk-free.
That’s how confident we are in the satisfaction guarantee we bring to our
customers. At MATE, we believe in providing a fast, cheap, and reliable nbn
internet connection, making us the ideal choice as your home internet provider.


WHAT NBN PLAN SHOULD I GET?

Selecting the right nbn plan is a personal choice, influenced largely by your
own internet needs. However, there are a few factors to consider, which could
help make this decision easier.

First, you need to think about what kind of internet user you are. Are you a
casual browser or a hardcore gamer? Do you stream videos in HD or are you happy
with standard definition? Do you work from home and need a steady and strong
internet connection for video calls and large file transfers? These are crucial
questions as they will determine which of our nbn broadband plans will suit you
best.

At MATE, we offer various nbn internet plans tailored to suit every kind of
user. From the casual browser with our Crikey 25/10 plan to the heavy user with
our Fair Dinkum 250/25 plan

Our Crikey plan is our cheapest plan, perfect for a household of 1 to 2 people,
offering a typical evening speed of 25Mbps. Meanwhile, the Fair Dinkum plan is
for those who want the fastest internet speeds available, providing a whopping
231Mbps during typical peak periods.

One of the most appealing things about choosing an nbn plan from MATE is that
all of our plans come with unlimited data. That’s right—all our home internet
plans offer unlimited data so you can browse, stream, and game to your heart’s
content without worrying about hitting a data cap.

At MATE, we believe in flexibility and convenience for our customers. So, unlike
some other internet providers, we don’t lock you into a contract. This means you
can easily upgrade or downgrade your home internet plan depending on your data
usage month-to-month.

When choosing an nbn plan, it’s also important to consider the added value
services that come with it. At MATE, we don’t just provide you with an internet
connection; we offer a dedicated Aussie support team, and no set-up fees. We’re
confident you’ll love the MATE service.

At MATE, we offer more than just broadband plans. We also have internet + mobile
bundles designed to save you money. If you choose to bundle your internet plan
with a SIM only mobile plan on Australia’s Trusted Network, you can get
$10/month off your internet plan.

In the end, the best nbn plan for you should align with your internet needs,
offer great value, and come from an internet provider that has your best
interests at heart. At MATE, we’re committed to providing all these and more.
We’re not just another internet provider—we’re your mate.


WHAT ARE THE TYPICAL EVENING SPEEDS OF MATE’S INTERNET PLANS?

Crikey 25/10 Plan:

Our Crikey 25/10 plan has a maximum download speed of 25Mbps and an upload speed
of 10Mbps. During typical busy periods, this plan provides a download speed of
25Mbps.

Ripper 50/20 Plan:

Our Ripper 50/20 plan takes full advantage of the nbn 50/20 speed tier,
providing a maximum download speed of 50Mbps and an upload speed of 20Mbps. This
plan ensures a download speed of 49Mbps during typical busy periods.

No Worries 100/20 plan:

Designed to utilise the nbn network’s Home Fast speed tier, our No worries
100/20 plan offers a download speed of 100Mbps and an upload speed of 20Mbps.
This plan achieves a typical busy download speed of 97Mbps, allowing for
uninterrupted internet usage during typical busy download periods.

You Beaut 100/40 plan:

Our You Beaut 100/40 plan offers a typical busy period download speed of 97Mbps,
the same as the No Worries 100/20 plan. However, this plan doubles the upload
speed to 40Mbps, making it ideal for online activities like sending large
emails, playing tournament-style online games, and video calling via apps like
Zoom, Microsoft Teams, and Google Meet.

Fair Dinkum 250/25 plan:

Our Fair Dinkum 250/25 plan is the fastest nbn plan available, providing a
maximum download speed of 250Mbps and an upload speed of 25Mbps. This plan
achieves a typical busy download speed of 231Mbps, ensuring internet speeds
remain fast and stable even during typical busy download periods.


WHAT IS THE CHEAPEST INTERNET PLAN OFFERED BY MATE?

As a leading internet service provider, MATE offers a range of cheap internet
plans to suit all budgets. Our Crikey 25/10 nbn plan is our most affordable
option with a price tag of just $70 per month, and $60 if you bundle a mobile.
Offering unlimited data and typical evening speeds of up to 25 Mbps, the Crikey
plan is excellent for individuals and small households of 1-4 people. This plan
is also a boon for on-campus students who are after a cost-effective internet
plan that allows them to study while also enjoying music.


WHAT IS AN NBN HOME PHONE BUNDLE?

An nbn Home Phone Bundle is a combination of an nbn internet plan and a home
phone service. MATE offers the option to add a home phone to your nbn plans for
an additional $9 per month. Our home phone bundle includes unlimited mobile,
local, and national calls within Australia, making it an excellent option for
those who still require a home phone service.


DOES MATE OFFER INTERNET PLANS FOR BUSINESSES?

MATE currently focuses on providing residential internet plans. While we don’t
offer specific business plans, our nbn plans with fast download and upload
speeds can cater to the needs of small businesses, remote workers or home
offices. Our unlimited data plans and flexible month-to-month contracts give
businesses the freedom to choose the plan that best fits their needs and adjust
as necessary without any extra fees.


HOW DOES THE CONNECTION TYPE AFFECT MY INTERNET SERVICE?

There are seven types of connection involved with the Australian nbn. The first
is known as Fibre to the Premises or FTTP. This type of connection includes a
fibre optic connection between the fibre distribution hub and your premise, and
is considered the fastest connection type available. You may experience speeds
on your MATE nbn plan at a little lower if your home was not installed with an
FTTP type connection.

The second type of connection type is known as Fibre to the Node or FTTN. This
type of connection is a fibre optical cable which runs from the fibre
distribution hub to a node in a residential street. The final connection between
the street and your premises is a copper line, like your telephone cable. It’s
still a super fast internet connection but speeds do vary between FTTP and FTTN
connections. This is because copper line cables don’t quite have the bandwidth
that fibre optic cables do so they conduct less energy – or, in this case,
internet speed.

A similar type of connection is Fibre to the Basement or FTTB and applies to
apartment buildings. It consists of fibre cable running from the distribution
hub to your apartment building’s basement and from there it’s conducted through
the apartment’s existing telephone infrastructure. If the apartment building is
a little old then you can probably expect the internal cables to be copper
telephone cable. Newer buildings usually have Ethernet cables, though, which
deliver speeds closer to those you can expect from FTTP connections.

The final nbn connection that uses copper telephone lines is Fibre to the Curb
or FTTC. This is like FTTN, but instead of a node the copper wiring starts at a
telecommunications pit on the footpath in front of your house (also called a
distribution point unit). Instead of hundreds or more metres, the copper cabling
on an FTTC connection is often under 100 metres. As such, it’s much faster than
FTTN.

Hybrid Fibre Coaxial or HFC, is also known as cable internet. This type of
connection uses fibre optic cable most of the way to your house, after which
coaxial cable finishes the journey. This differs to FTTB, FTTN and FTTC because
coaxial cabling is a shielded copper technology. As such, it can transfer data
more quickly and over longer distances without signal degradation. HFC also
usually has a much shorter distance between you and where the fibre cabling
terminates when compared to FTTN.

Finally, Fixed Wireless and Sky Muster satellite are wireless technologies used.
MATE does not offer Sky Muster satellite, but we do offer Fixed Wireless
services. Fixed Wireless is a technology that connects rural and regional areas
to the nbn. Fixed Wireless uses ground-based base tower stations to provide a
fixed wireless signal to your home. Fixed wireless essentially uses the same
technology as the existing 4G mobile network in Australia from Telstra, Optus
and Vodafone. Fixed Wireless cells are optimised for the number of users in each
location and have dedicated fibre backhaul to the nearest point of interconnect
(POI). Unlike Fixed Wireless, Sky Muster satellite on the other hand is another
wireless service that delivers the nbn to homes and businesses in more remote
areas of Australia, via two satellites. MATE does not offer Sky Muster satellite
services, but we do offer Fixed Wireless services.


COMPARING INTERNET SERVICE PROVIDERS

With so many internet service providers in Australia all offering their own mix
of features, finding a broadband provider that’s right for you can be a little
overwhelming. MATE is here to help.

When you compare internet plans, it’s important to consider your internet usage
needs, budget and T&Cs like contractual flexibility.

As a trusted Aussie internet provider, we understand that everyone’s needs are
different, which is why we offer a range of nbn plans to suit all types of
Aussie users. Whether you’re an occasional internet browser, a Netflix
enthusiast or a die-hard gamer, we pride ourselves on offering some of the
cheapest internet plans on the market. From the basic 25 Mbps you get with our
Crikey plan to the lightning-fast 231 Mbps typical evening speed you can expect
with our Fair Dinkum package, MATE gives you the plans that best suit your needs
and budget.

Always striving to set ourselves apart from other internet providers, MATE
offers a host of special features across all our nbn internet plans.

 * We don’t believe in lock-in contracts, which means you can switch plans or
   providers at any time without incurring any fees.
 * We also offer 100% Australian support, so you can rest assured that you’ll be
   dealing with a team that understands your needs and concerns.
 * All our internet plans come with unlimited data, which means you don’t have
   to worry about running out of data or facing any additional charges.

So what are you waiting for? With no lock-in contracts, 100% Australian support,
no plan change fees, unlimited data on all internet plans, it’s time to make the
switch to MATE!


DO I NEED A MODEM FOR MY MATE INTERNET PLAN?

Yes, you will need a modem to connect to the internet with a MATE plan. If you
already have an nbn-ready modem, you can use it with our plans without any
additional costs. If you don't have a compatible modem, we can provide our
ready-to-go TP-Link VX230v modem when signing up for a one-time fee of $165.
This way you get connected and enjoy super-fast download speeds in no time.


DO I NEED TO BE HOME FOR THE NBN TECHNICIAN TO INSTALL THE SERVICE?

If your home has already been connected to the nbn, there’s no technician
required. We can simply transfer the service which can be as quick as a few
hours, but may take up to 3 business days. If an nbn service hasn’t previously
been connected to your property, then yes, you will need to be home for the nbn
technician to install the service. The technician will need access to your
property to install the nbn equipment, such as the nbn modem and nbn connection
box. It’s important to make sure that someone over the age of 18 is present
during the allocated four-hour time slot of your appointment. You are also
entitled to express your preferences regarding the placement of the nbn
equipment in your residence, as long as it works in that location based on an
nbn standard installation.


HOW LONG DOES IT TAKE TO GET CONNECTED TO THE NBN SERVICE?

If your property hasn’t had an nbn connection before, the time it takes to get
an activation appointment can vary from 9 to 19 business days depending on the
workload of the nbn technicians and your property's readiness. But don’t worry,
we always aim to secure the next available appointment, unless you specify
otherwise.

If your property is already connected to the nbn network, then it’s likely we
can activate your service within 1-3 business days once you’ve placed your
order. However, please note that this may not always be possible as it depends
on various factors like having the required equipment on-site and the type of
nbn technology used at your property.


CAN I KEEP MY EXISTING PHONE NUMBER WHEN SWITCHING TO THE NBN SERVICE?

As long as your landline number is currently active with another provider, we
should be able to transfer it to MATE. Just be aware that the transfer process
can take between 2 to 6 weeks to complete and it won’t begin until your nbn
internet service is activated with us

It’s very important that you keep your landline phone number active with your
current provider until we confirm the port is complete. If your provider cancels
or disconnects your landline during the porting process, we won't be able to
complete the transfer and you will lose your number.

Once your service is activated, you’ll need a compatible VoIP device or modem to
use our nbn Phone service. Please note that we don’t offer support for
configuring BYO VoIP devices.


CAN I BUNDLE MY NBN SERVICE WITH OTHER SERVICES?

Yes! MATE takes the hassle out of staying connected by allowing you to bundle
nbn internet plan and mobile plan in the one go.

We get it, having all your plans under one provider is super convenient! That’s
why we offer a bunch of nbn + mobile packages to choose from. You can mix and
match the plans that fit your lifestyle the best. If you’re curious about how to
personalise your nbn + mobile package, head over to our nbn plans page or give
our friendly Aussie customer service team a buzz at 13 14 13 today.


NEED A HAND?

we’re here for our mates - choose any help option below


 * CALL US NOW
   
   13 14 13
   
   8.30am - 7pm mon-sat

   


 * CHAT TO US
   
   open chat


 * EMAIL US
   
   send a message support@letsbemates.com.au

WE LOOK FORWARD TO HEARING FROM YOU


WHAT OUR MATES ARE SAYING ABOUT US

I'm 74 years old and I couldn't easily connect with the internet at our new
house. I was coming from an FTTP to an FTTN connection. The Technician who made
it happen during my phone call was very patient, very understanding and above
all very knowledgeable. YES, my lifeline has been restored. Thank you Mates.
davrown
Started on a 12mb connection. It was so easy to get connected. Mates had the job
done in 1 day when optus had taken weeks until I gave up. Second month I wanted
to go up to 25mb connection and mate explained that well. When I stuffed up the
dates mate helped me fix that too (even though it was 100% my stuff up). Couldnt
be happier with their customer service and ease of getting connected.
Jay
I received the modem within 3 days of the order and the set up was very simple.
There was an issue with the NBN box as I use Wireless NBN. The call centre was
very helpful. There were no lengthy on holds or overseas call centre experience.
The issue was fixed quickly. we are very happy with the service
Yasas S.
Mate are the only company that actually found my NBN connection. Literally every
other provider could not find my property listing on the NBN database. They are
compassionate to an individuals circumstance and try their best to work with
you. Would highly recommend their services.
Jai N.
Customer service is incredible, super friendly and extremely helpful. You are
talking with people that also speak fluent English which is a plus when trying
to communicate over the phone. There really is no complications with this
company, so easy to sign up, and even easier to end the contract. (I was moving
overseas) but if I wasn't, I would be happy to stay with Mate.
Esther
Been with mate for almost a year now and I'm happy with the service provided and
the price. Never experienced dropouts. I've moved house and the transition from
one place to the other has been very smooth. Definitely recommend to others
looking for a good service
Cosimo Vozza
I'm 74 years old and I couldn't easily connect with the internet at our new
house. I was coming from an FTTP to an FTTN connection. The Technician who made
it happen during my phone call was very patient, very understanding and above
all very knowledgeable. YES, my lifeline has been restored. Thank you Mates.
davrown
Started on a 12mb connection. It was so easy to get connected. Mates had the job
done in 1 day when optus had taken weeks until I gave up. Second month I wanted
to go up to 25mb connection and mate explained that well. When I stuffed up the
dates mate helped me fix that too (even though it was 100% my stuff up). Couldnt
be happier with their customer service and ease of getting connected.
Jay
I received the modem within 3 days of the order and the set up was very simple.
There was an issue with the NBN box as I use Wireless NBN. The call centre was
very helpful. There were no lengthy on holds or overseas call centre experience.
The issue was fixed quickly. we are very happy with the service
Yasas S.
Mate are the only company that actually found my NBN connection. Literally every
other provider could not find my property listing on the NBN database. They are
compassionate to an individuals circumstance and try their best to work with
you. Would highly recommend their services.
Jai N.
Customer service is incredible, super friendly and extremely helpful. You are
talking with people that also speak fluent English which is a plus when trying
to communicate over the phone. There really is no complications with this
company, so easy to sign up, and even easier to end the contract. (I was moving
overseas) but if I wasn't, I would be happy to stay with Mate.
Esther
Been with mate for almost a year now and I'm happy with the service provided and
the price. Never experienced dropouts. I've moved house and the transition from
one place to the other has been very smooth. Definitely recommend to others
looking for a good service
Cosimo Vozza




WHOOPS!

LET’S CHECK YOUR ADDRESS FIRST!

check address


SUCCESS!


NBN™ IS AVAILABLE

✅ 1-month money back guarantee!

✅ no lock-in contracts

✅ unlimited data on all plans

✅ all Aussie support

A nbn™ New Development Fee of $300 applies for this address.

continue

or call us on 13 14 13


NEW DEVELOPMENT FEE APPLIES!

A new development fee of $300 applies to this address. This is charged by nbn™
and will apply regardless of the service provider.

i understand


WHOOPS!

WE CANNOT CONFIRM NBN™ AVAILABILITY IN YOUR AREA, PLEASE CALL US ON 13 14 13

change address

nbn may be available*

*BASED ON NBN DEPLOYMENT PLANS AND SUBJECT TO CHANGE

the timeframe to get connected to nbn™ will vary based on the nbn™ technology
and the build stage in your area. how fast can i get connected to the nbn?

sign up now


SUCCESS!


NBN™ IS AVAILABLE

✅ 1-month money back guarantee!

✅ no lock-in contracts

✅ unlimited data on all plans

✅ all Aussie support

A nbn™ New Development Fee of $300 applies for this address.


CONTINUE

or call us on 13 14 13

myMATE - our new mate, in your pocket

home > nbn plans

can we help you find anything mate?



powered by

340 Victoria Street,
Wetherill Park NSW 2164 support@letsbemates.com.au

Our Services

nbn™ internet SIM only mobile

Our Company

support why us self-care login

powered by


4.2 from 413 reviews on


want to see the fine print?
you can find all of our important stuff here
mobile returns policy

© Mate. All Rights Reserved.
ABN 33 165 670 413
privacy policy / sitemap

Sorry mate, we are unable to locate your address, please call us on 13 14 13 or
you can live chat with us here.

open live chat

simply use the code



when placing an order

copy to clipboard

sign-up now


MATE MODEM/ROUTER

choose your connection type below


let’s get started – your connection type can be found in your setup email
nbn fibre to the node/building (FTTN/B) –
MATE modem/router
nbn fibre to the premises (FTTP) –
MATE modem/router
nbn hybrid fibre coaxial (HFC) –
MATE modem/router
nbn fibre to the curb (FTTC) –
MATE modem/router
nbn fixed wireless –
MATE modem/router


BYO MODEM/ROUTER

choose your connection type below


let’s get started – your connection type can be found in your setup email
nbn fibre to the node/building (FTTN/B) –
specific models | generic guide
nbn fibre to the premises (FTTP) –
specific models | generic guide
nbn hybrid fibre coaxial (HFC) –
specific models | generic guide
nbn fibre to the curb (FTTC) –
specific models | generic guide
nbn fixed wireless –
specific models | generic guide

> In football, we aren’t doing our job properly if the ball makes it into the
> back of our own net. As a goalkeeper for the Australian national team, it’s my
> job to help my teammates and myself from having a bad day by protecting our
> goal.
> 
> At MATE, they do the same thing.
> 
> MATE protects Aussies from bad service, instead offering great service to all
> of their customers. With MATE, you can be assured you’re in safe hands and I’m
> proud to be part of their team.
> 
> YOUR MATE MATY RYAN,
> 
> Australian goalkeeper and MATE team member

> In football, my job is to score goals for Australia!
> 
> At MATE, they do the same thing.
> 
> MATE is all about offering the value and service Aussies deserve from their
> telco provider. I joined the MATE team to support them on their journey, you
> should too!
> 
> YOUR MATE SAM KERR,
> 
> Australia & Chelsea FC Footballer

1-month money back guarantee!
Conditions apply.