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Submitted URL: https://go.onfido.com/e/885253/tionship-with-digital-identity/hg5hq/119268778?h=IqW2et6UDeNfP7Qxwzio1EwGigQvRShkFJMrG5...
Effective URL: https://onfido.com/resources/blog/how-has-covid-19-changed-our-relationship-with-digital-identity
Submission: On September 08 via manual from DE
Effective URL: https://onfido.com/resources/blog/how-has-covid-19-changed-our-relationship-with-digital-identity
Submission: On September 08 via manual from DE
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--> --> --> --> --> --> --> --> --> Support Sign in Created with Sketch. Get in touch Watch a demo Solutions OUR SOLUTIONS OUR SOLUTIONS Whatever your identity verification needs, find a solution that works for you DOCUMENT VERIFICATION Start your customer lifecycle securely with document verification BIOMETRIC VERIFICATION Use biometric analysis to identify document ownership AUTHENTICATION Build a trust-first identity and access journey with ongoing authentication WATCH A PRODUCT DEMO Our video demos will help you understand how Onfido's identity verification services can help your business. Discover our demos Use cases USE CASES KYC Effortlessly meet your AML and KYC requirements DRIVER REGISTRATION Protect your fleet with secure driver verification USER ONBOARDING Make user registration swift, safe and scalable USER VERIFICATION Increase trust & retention on your platform IDENTITY VERIFICATION Set up the right identity verification for you FRAUD DETECTION Effective fraud detection and prevention AGE VERIFICATION Check users’ age with smart document verification INDUSTRIES FINANCIAL SERVICES Build ID verification for AML and KYC compliance MARKETPLACES & COMMUNITIES Increase platform trust by spotting bad actors GAMING Meet KYC requirements and reduce friction TRANSPORT Thoroughly verify drivers to protect your fleet RETAIL & ECOMMERCE Verify your users to prevent account takeovers HEALTHCARE Know your patients, protect your patients TELECOMMUNICATIONS Secure your business and your conversion rates Resources RESOURCES & INSIGHTS WHITEPAPERS & REPORTS Insights on technology and trends, from document verification to biometrics CASE STUDIES Discover how our identity verification solutions have performed for others WEBINARS Listen to our experts and see how the right IDV can help your business scale up BLOG Browse through all the latest insights, updates and research VIEW ALL RESOURCES LATEST CONTENT What will Covid-19 mean for digital transformation? OnCamera Episode 1: Privacy with Neal Cohen Insights from our Customer Advisory Board Guide to the Identity Landscape See more Developers DEVELOPERS & API DEVELOPER HUB API REFERENCE SUPPORT SERVICE STATUS Company OUR COMPANY ABOUT ONFIDO CAREERS CONTACT US PRESS PARTNERSHIP PROGRAM CENTER OF APPLIED AI Sign in Support Watch a demo Get in touch CENTRE D'AIDE SE CONNECTER Created with Sketch. Contactez-nous Voir une démo Solutions NOS SOLUTIONS NOS SOLUTIONS Quels que soient vos besoins en matière de vérification d'identité, nous avons la solution. VÉRIFICATION DE DOCUMENTS Accueillez vos clients en toute sécurité en vérifiant de prime abord leurs documents d'identité VÉRIFICATION BIOMÉTRIQUE Utilisez l'analyse biométrique pour confirmer l’identité du titulaire d’un document AUTHENTICATION Build a trust-first identity and access journey with ongoing authentication QUI SOMMES-NOUS ? Nos vidéos de démonstration vous aideront à comprendre comment les services de vérification d'identité d'Onfido peuvent aider votre entreprise. DÉCOUVREZ NOS DÉMOS Cas d'usages CAS D'USAGES KYC Répondez sans effort à vos exigences LCB FT (AML) et KYC ENREGISTREMENT DES CONDUCTEURS Protégez votre flotte avec une vérification sécurisée de vos conducteurs ONBOARDING DES UTILISATEURS Rendez l'enregistrement des utilisateurs rapide, sûr et évolutif VÉRIFICATION DES UTILISATEURS Répondez sans effort à vos exigences LCB FT (AML) et KYC VÉRIFICATION D’IDENTITÉ Mettez en place la vérification d'identité qui vous convient DÉTECTION DES FRAUDES Rendez l'enregistrement des utilisateurs rapide, sûr et évolutif VÉRIFICATION DE L’ÂGE Vérifiez l'âge de vos utilisateurs avec une vérification de documents intelligente INDUSTRIES SERVICES FINANCIERS Créez un processus de vérification d'identité conforme aux exigences LCB FT(AML) et KYC PLACES DE MARCHÉ ET COMMUNAUTÉS Renforcer la confiance dans votre plateforme en répérant les utilisateurs malveillants JEUX EN LIGNE Répondez aux exigences KYC et réduisez les frictions TRANSPORT Vérifiez minutieusement vos conducteurs pour protéger votre flotte VENTE AU DÉTAIL ET E-COMMERCE/H5> VÉRIFIEZ VOS UTILISATEURS POUR ÉVITER LES PRISES DE CONTRÔLE DE COMPTES SANTÉ Connaitre ses patients, protégez ses patients TÉLÉCOMMUNICATIONS Sécurisez votre entreprise et vos taux de conversion Ressources RESSOURCES ET DOCUMENTATION LIVRES BLANCS & RAPPORTS Insights sur la technologie et les tendances, de la vérification de documents à la biométrie ÉTUDES DE CAS Découvrez comment nos solutions de vérification d'identité ont performé pour d'autres WEBINAIRES Écoutez nos experts et découvrez comment la bonne vérification d'identité peut aider votre entreprise à se développer. BLOG Parcourez les toutes dernières informations, mises à jour et études VOIR TOUTES LES RESSOURCES DERNIERS ARTICLES Fiche de données : Onfido & les Services Financiers Utilisez-vous la meilleure approche pour vérifier l’identité de vos clients Chacun est unique : Pourquoi la biométrie est indispensable pour authentifier l’identité numérique Fraude en ligne à l’identité : Les tentatives de fraude montent en flèche en 2020 avec la pandémie VOIR PLUS Développeurs DÉVELOPPEURS & API DEVELOPER HUB API REFERENCE CENTRE D'AIDE ÉTAT DU SERVICE Entreprise NOTRE ENTREPRISE À PROPOS D'ONFIDO CARRIÈRES NOUS CONTACTER PRESSE PARTNERS CENTER OF APPLIED AI Centre d'aideSe connecter Voir une démo Contactez-nous Content Hub RESEARCH, UPDATES AND INSIGHTS Content Hub * Home * By topic * By topic * User experience * Risk & fraud * Digital transformation * By industry * By industry * Financial Services * Marketplaces & Communities * Gaming * Healthcare * Transport * Telecommunications * Retail * Hospitality * By resource type * By resource type * Reports & Whitepapers * Case studies * Blog * News updates * Webinars * Datasheets & Infographics * Videos & Workflows * A whole new (contactless) world × * Share this Article Home » Blogs » How has Covid-19 changed our relationship with digital identity? × Share this Article HOW HAS COVID-19 CHANGED OUR RELATIONSHIP WITH DIGITAL IDENTITY? Digital identity has never been more important: for both users and businesses. We’re all accessing more services than ever before in a fully digital setting. Covid-19 has accelerated this trend. As face-to-face interactions with a business are no longer the norm, our reliance on digital identity to shop, work, bank and communicate has only increased. This has created new challenges. Businesses have had to transform their approach to identity in order to meet changing customer expectations, while also changing their approach to fraud, regulation and operational efficiency. We understand it can be tough to keep the broader context of a user’s experience of digital identity in mind. After all, your identity processes don’t exist in a vacuum. Your potential users are navigating dozens of processes every month - and you need to ensure you keep their preferences and satisfaction in mind. Otherwise, what’s to stop them switching to a competitor who meets their expectations better ? That’s why we conducted our own research, consisting of over 4,000 respondents across the USA, UK, France and Germany 1) to uncover what people’s relationship with digital identity is really like, and just how satisfied they are, and 2) to help you optimize the way you approach digital identity to meet their needs. For the full findings, download the report on the link here. HOW HAS OUR USE OF DIGITAL IDENTITY CHANGED? 60% of people report accessing more online since the start of the Covid-19 pandemic We learnt that 60% of people are accessing more services online since the start of the pandemic, with 18.4% reporting a significant increase (+50% more than usual). Considering the many different ways there are to prove your identity online, this puts a lot of pressure on an individual, as opposed to a business, to manage the different ways they’re asked to prove their identity. It’s important to optimize and streamline your process to take that pressure off the individual, and to stand apart from the competition. And it seems this behavior change is here to stay. The online model has been proven to work. Businesses are changing their infrastructure to allow for more remote interactions, and are increasing their efforts to reach consumers online. And customers are getting used to completing more transactions remotely. All of this means more scenarios where people will need to make use of their digital identity. PEOPLE ARE DISSATISFIED WITH HOW THEIR DIGITAL IDENTITY IS HANDLED There is still work to be done in meeting expectations. There’s a discrepancy between the amount we use our digital identity online, and how satisfied we are with the way it’s handled. With the amount we use our digital identity online only increasing as a result of the Covid-19 pandemic, addressing this issue of satisfaction is becoming more pressing. Only a very small proportion of our respondents report their digital identity being handled ‘as I want it’. The majority of people (87%) feel either neutral, or dissatisfied. In what other areas of business could we get away with 87% of customers feeling dissatisfied or indifferent? While people don’t feel their digital identity is being handled as they want it, it seems to have, up until now, been the accepted norm. But with an increase to their online presence, it’s likely this will change. For businesses, this presents an opportunity: changing the way you handle digital identity to meet what people want and capturing the loyalty of this increased customer base. > If you’d like to learn more about your customer’s changing relationship with > digital identity, their key concerns when onboarding, attitudes towards > different methods of identity verification, and how these impact a consumer's > perception of businesses, you can access the full report here PREVIOUS ARTICLE Addressing your customers’ number one concern: 50% worry about security What do your customers really care about? And in today's changing landscape, how do you continue to meet th... NEXT ARTICLE Our first virtual CAB was a hit! A roundup of our first virtual CAB event and a thank you to our clients who participated. MOST RECENT ARTICLES * ‹ * › BUX and Onfido expand partnership to scale digital identity verification for secure user onboarding DOCUMENT AND BIOMETRIC VERIFICATION SOLUTION ENABLES BUX TO SCALE WITH EASE TO REMOTELY VERIFY THEIR USERS SECURELY AND SIMPLIFY KYC REQUIREMENTS AND THE ONBOARDING JOURNEY. Read Article Onfido reports global growth and record new heights in DACH 212% REVENUE GROWTH IN THE YEARS’ FIRST HALF IN DACH Read Article How do you spot fraudulent IDs in a digital environment? GET SOME OF THE TECHNIQUES YOU CAN USE IN A DIGITAL ENVIRONMENT TO SPOT POTENTIALLY FRAUDULENT DOCUMENTS. Read Article Physical versus digital document verification AS THE WORLD HAS SHIFTED ONLINE, THIS HAS PRESENTED UNIQUE CHALLENGES WHEN IT COMES TO DOCUMENT VERIFICATION. WE EXAMINE SOME OF THOSE CHALLENGES IN THIS BLOG. Read Article Tiger Brokers Singapore selects Onfido to automate customer onboarding using AI-powered identity verification INTEGRATION OF TIGER BROKERS (SINGAPORE)’S ONLINE BROKERAGE SOLUTION WITH ONFIDO’S IDENTITY VERIFICATION TECHNOLOGY STREAMLINES USER ONBOARDING. Read Article Onfido establishes Benelux presence and announces mobility innovator Lynk & Co as its latest partner NEW AMSTERDAM OFFICE TO SUPPORT 216% SALES GROWTH Y-O-Y IN THE REGION, WHERE CUSTOMERS ALREADY INCLUDE BUNQ AND LEASEPLAN BANK Read Article Securing global finance OUR NEW PUBLIC POLICY EXPERTS WILL EXPLAIN THE VALUE OF BIOMETRIC-BACKED IDENTITY VERIFICATION AS WELL AS CUSTOMER IDENTITY AND ACCESS MANAGEMENT (CIAM) TO THE POLICYMAKERS WHO CREATE THE STANDARDS. Read Article INTERPOL and Onfido provide training for airport officers in digital identity fraud JOINT TRAINING SESSIONS SUPPORT BORDER CONTROL AND IMMIGRATION OFFICERS AT U.S. AIRPORTS TO DETECT FAKE PHYSICAL AND DIGITAL IDENTITY DOCUMENTS. Read Article Onfido grows revenue over 100% year-over-year and reaches more than $100M ARR BREAKS REVENUE RECORD FOR THE 5TH CONSECUTIVE QUARTER AS COMPANY PROPELS TO NEXT PHASE OF EXPANSION Read Article Soft2Bet partners with Onfido to power trusted identity verification for its gaming platform CASINO AND SPORTSBOOK PLATFORM PROVIDER PARTNERS WITH ONFIDO TO PROVIDE SECURE AND SIMPLIFIED IDENTITY VERIFICATION FOR USER ONBOARDING. Read Article DeineTierwelt adopts digital identity check from Onfido to mitigate illegal pet trade DEINETIERWELT, THE LARGEST ONLINE PET MARKET IN GERMAN-SPEAKING COUNTRIES, SELECTS ONFIDO TO POWER DOCUMENT AND BIOMETRIC VERIFICATION. Read Article The role of identity in banking IDENTITY MANAGEMENT SOLUTIONS MUST SUPPORT FRAUD PREVENTION AND CUSTOMER EXPERIENCE, WHILE ALSO SATISFYING COMPLIANCE AND REGULATIONS. FIND OUT MORE ABOUT THE ROLE IDENTITY PLAYS IN BANKING. Read Article Onfido joins UK tech leaders to fight climate crisis in The Tech Zero taskforce UK TECH LEADERS TEAM UP TO FIGHT THE CLIMATE CRISIS, DRIVE GREEN INVESTMENT AND HELP 100 MILLION PEOPLE MAKE GREENER CHOICES Read Article Anchoring digital trust with real identity: Onfido & Northern Trust FOR OKTANE 2021, ONFIDO AND NORTHERN TRUST SHARED THEIR STORY OF HOW THEY REBUILT TRUST ONLINE, BY ANCHORING A USER’S REAL IDENTITY TO THEIR DIGITAL PRESENCE. READ THE TRANSCRIPT HERE. Read Article Onfido announces Face Authenticate and enhanced security tools for its enterprise-grade Real Identity Platform BUILD TRUST AND SECURITY – AT ONBOARDING AND THROUGHOUT THE CUSTOMER JOURNEY – WHILE INCREASING REVENUE, THANKS TO A THREE-SECOND, USER-FRIENDLY AUTHENTICATION EXPERIENCE Read Article Onfido reaches new heights with company’s best quarterly revenue earnings to date - 93% INCREASE IN YEAR-OVER-YEAR REVENUE - ALEX VALLE JOINS COMPANY AS CHIEF PRODUCT OFFICER Read Article Phemex selects Onfido to power trusted identity verification for its crypto trading platform AI-POWERED IDENTITY VERIFICATION STREAMLINES KYC PROCESS FOR FAST AND SECURE ONBOARDING Read Article Improving user experience in identity proofing OUR VP OF DESIGN, MARK OPLAND, SHARES HIS THOUGHTS ON WHAT AN IMPROVED USER EXPERIENCE MEANS FOR IDENTITY PROOFING. Read Article Security and user experience: how to hit that digital sweet spot IDENTITY VERIFICATION IS ONE OF THE FEW INTERACTIONS YOU HAVE WITH YOUR CUSTOMERS WHERE THE SECURITY AND USER EXPERIENCE GO HAND IN HAND. IT'S TIME TO RE-EVALUATE HOW THE TWO WORK TOGETHER. Read Article Consumers would rather get a root canal or watch paint dry than create unique passwords, Onfido survey finds 17% OF CONSUMERS WOULD RATHER WATCH PAINT DRY THAN CREATE A UNIQUE PASSWORD FOR EVERY ONLINE ACCOUNT Read Article Return to Home © Onfido Ltd × Streams * Home * By topic * User experience * Risk & fraud * Digital transformation * By industry * Financial Services * Marketplaces & Communities * Gaming * Healthcare * Transport * Telecommunications * Retail * Hospitality * By resource type * Reports & Whitepapers * Case studies * Blog * News updates * Webinars * Datasheets & Infographics * Videos & Workflows * A whole new (contactless) world × Onfido Created with Sketch. OUR SOLUTIONS * Our solutions * Biometric verification * Document verification USE CASES * KYC * Driver registration * User onboarding * User verification * Identity verification * Fraud detection * Age verification INDUSTRIES * Financial services * Marketplaces & communities * Gaming * Transport * Retail & eCommerce * Healthcare * Telecommunications DEVELOPERS & API * Developer Hub * API reference * Support * Service status COMPANY * About Onfido * Careers * Contact us * Press * Partnership program * Center of Applied AI -------------------------------------------------------------------------------- United Kingdom * India * United Kingdom * United States Onfido uses 256-bit SSL encryption 100% of the time on every device. Onfido is SOC 2 Type II compliant. Onfido has been certified by BSI to ISO 27001 under certificate number IS 660122. -------------------------------------------------------------------------------- Service Status Privacy Policy Security Website Data Usage and Cookie Policy Terms of Use © Onfido™, 2019. All rights reserved. Company Registration Number: 07479524. Onfido Created with Sketch. NOS SOLUTIONS * Nos solutions * Vérification de documents * Vérification biométrique * Authentification CAS D'USAGES * KYC * Enregistrement des conducteurs * Onboarding des utilisateurs * Vérification des utilisateurs * Vérification d’identité * Détection des fraudes * Vérification de l’âge INDUSTRIES * Services financiers * Places de marché et communautés * Jeux en ligne * Transport * Vente au détail et e-commerce * Santé * Télécommunications DÉVELOPPEURS & API * Developer Hub * API reference * Centre d'aide * État du service ENTREPRISE * À propos d'Onfido * Carrières * Nous contacter * Presse * Partners * Center of Applied AI -------------------------------------------------------------------------------- United Kingdom * India * United Kingdom * United States Onfido utilise le cryptage SSL 256 bits dans 100% des cas et sur chaque appareil. Onfido est conforme aux normes SOC 2 Type II. Onfido a été certifié par BSI selon ISO 27001 sous le numéro de certificat IS 660122. -------------------------------------------------------------------------------- État du servicePolitique de confidentialitéSécurité et conformité Politique d’utilisation des cookies et des donnéesConditions d’utilisation © Onfido™, 2019. All rights reserved. Company Registration Number: 07479524.