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www.nwl.co.uk Open in urlscan Pro
172.64.145.147  Public Scan

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Submitted URL: http://nwl.co.uk/
Effective URL: https://www.nwl.co.uk/
Submission: On December 13 via api from IT — Scanned from SE

Form analysis 8 forms found in the DOM

<form>
  <fieldset>
    <legend class="visuallyhidden">Consent Selection</legend>
    <div id="CybotCookiebotDialogBodyFieldsetInnerContainer">
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      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonStatistics"><strong class="CybotCookiebotDialogBodyLevelButtonDescription">Statistics
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      <div class="CybotCookiebotDialogBodyLevelButtonWrapper"><label class="CybotCookiebotDialogBodyLevelButtonLabel" for="CybotCookiebotDialogBodyLevelButtonMarketing"><strong class="CybotCookiebotDialogBodyLevelButtonDescription">Marketing
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<form><input type="checkbox" id="CybotCookiebotDialogBodyLevelButtonStatisticsInline" class="CybotCookiebotDialogBodyLevelButton CybotCookiebotDialogBodyLevelConsentCheckbox" data-target="CybotCookiebotDialogBodyLevelButtonStatistics"
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<form class="CybotCookiebotDialogBodyLevelButtonSliderWrapper"><input type="checkbox" id="CybotCookiebotDialogBodyContentCheckboxPersonalInformation" class="CybotCookiebotDialogBodyLevelButton"> <span
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POST 

<form class="searchForm" method="post" aria-label="Search">
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    <i class="far fa-search" role="presentation" aria-label="Search"></i>
  </button>
  <input id="header-search-query" type="text" class="searchQuery" name="q" title="Search" autocomplete="off">
  <label for="header-search-query" hidden="">Search</label>
  <a href="javascript:void(0)" class="searchClear" title="search Clear" aria-label="Search">
                    <i class="fal fa-times" role="presentation" aria-label="Clear search"></i>
                </a>
  <input name="__RequestVerificationToken" type="hidden" value="CfDJ8D9-waLJI4VHqm6wZvXBt6rlfLTz1Pjoe8wbYRF_2xlj6NuoVbMwOefOuaG4TIZJtUhcrxo4MYKarNrMmJFyi1oOqAP9eNXYci9YbCi1luVVPKoQEXUTNvZR3qjUbZEtGm7afeZMW-grICrsMx4DNvQ">
</form>

/help/

<form class="current-work__form" action="/help/" aria-label="Current Work">
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    <span class="form-line"></span>
    <span class="form-error"></span>
    <div class="wp-iclocation">
      <a href="javascript:void(0)" title="Location Link Icon" aria-label="Location Link Icon">

                                <div class="btn"><i class="fas fa-location-arrow" aria-hidden="true"></i></div>
                        </a>
    </div>
  </div>
</form>

Text Content

 * Consent
 * Details
 * [#IABV2SETTINGS#]
 * About


THIS WEBSITE USES COOKIES

We use cookies to personalise content and ads, to provide social media features
and to analyse our traffic. We also share information about your use of our site
with our social media, advertising and analytics partners who may combine it
with other information that you’ve provided to them or that they’ve collected
from your use of their services.

Consent Selection
Necessary

Preferences

Statistics

Marketing

Show cookie details
 * Necessary 29
   
   Necessary cookies help make a website usable by enabling basic functions like
   page navigation and access to secure areas of the website. The website cannot
   function properly without these cookies.
    * Azure
      2
      Learn more about this provider
      AI_bufferUsed in context with the "AI_sentBuffer" in order to limit the
      number of data-server-updates (Azure). This synergy also allows the
      website to detect any duplicate data-server-updates.
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      AI_sentBufferUsed in context with the "AI_buffer" in order to limit the
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    * Cookiebot
      2
      Learn more about this provider
      1.gifUsed to count the number of sessions to the website, necessary for
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      Maximum Storage Duration: SessionType: Pixel Tracker
      CookieConsentStores the user's cookie consent state for the current domain
      Maximum Storage Duration: 1 yearType: HTTP Cookie
    * Google
      6
      Learn more about this provider
      
      Some of the data collected by this provider is for the purposes of
      personalization and measuring advertising effectiveness.
      
      _GRECAPTCHAThis cookie is used to distinguish between humans and bots.
      This is beneficial for the website, in order to make valid reports on the
      use of their website.
      Maximum Storage Duration: 180 daysType: HTTP Cookie
      rc::aThis cookie is used to distinguish between humans and bots. This is
      beneficial for the website, in order to make valid reports on the use of
      their website.
      Maximum Storage Duration: PersistentType: HTML Local Storage
      rc::bThis cookie is used to distinguish between humans and bots.
      Maximum Storage Duration: SessionType: HTML Local Storage
      rc::cThis cookie is used to distinguish between humans and bots.
      Maximum Storage Duration: SessionType: HTML Local Storage
      rc::d-15#This cookie is used to distinguish between humans and bots.
      Maximum Storage Duration: PersistentType: HTML Local Storage
      rc::fThis cookie is used to distinguish between humans and bots.
      Maximum Storage Duration: PersistentType: HTML Local Storage
    * az416426.vo.msecnd.net
      js.monitor.azure.com
      
      4
      ai_session [x2]Preserves users states across page requests.
      Maximum Storage Duration: 1 dayType: HTTP Cookie
      ai_user [x2]Used by Microsoft Application Insights software to collect
      statistical usage and telemetry information. The cookie stores a unique
      identifier to recognize users on returning visits over time.
      Maximum Storage Duration: 1 yearType: HTTP Cookie
    * www.nwl.co.uk
      13
      .AspNetCore.Antiforgery.#Helps prevent Cross-Site Request Forgery (CSRF)
      attacks.
      Maximum Storage Duration: SessionType: HTTP Cookie
      .AspNetCore.SessionIdentifies the logged in user. A unique session ID is
      linked to the user so that he/she is identified while navigating the
      website. The user is logged out when the cookie expires.
      Maximum Storage Duration: SessionType: HTTP Cookie
      ARRAffinityUsed to distribute traffic to the website on several servers in
      order to optimise response times.
      Maximum Storage Duration: SessionType: HTTP Cookie
      ARRAffinitySameSiteUsed to distribute traffic to the website on several
      servers in order to optimise response times.
      Maximum Storage Duration: SessionType: HTTP Cookie
      EPiStateMarkerThis cookie is used to distinguish the browser that the
      visitor is using. The server automatically assigns an ID string to that
      browser, so that the website can identify the visitor again when
      reentering the website.
      Maximum Storage Duration: SessionType: HTTP Cookie
      fogotAfter3thPending
      Maximum Storage Duration: PersistentType: HTML Local Storage
      leaksStatusCodesPending
      Maximum Storage Duration: PersistentType: HTML Local Storage
      loginAfter3thPending
      Maximum Storage Duration: PersistentType: HTML Local Storage
      moveHomePagePending
      Maximum Storage Duration: PersistentType: HTML Local Storage
      searchAutocompletePending
      Maximum Storage Duration: PersistentType: HTML Local Storage
      timezoneOffsetHolds the users timezone.
      Maximum Storage Duration: SessionType: HTTP Cookie
      verifyAfter2thPending
      Maximum Storage Duration: PersistentType: HTML Local Storage
      WecSessionPending
      Maximum Storage Duration: PersistentType: HTML Local Storage
    * www.watersafe.org.uk
      2
      duocms.sessionPending
      Maximum Storage Duration: 1 dayType: HTTP Cookie
      duocms.session.sigPending
      Maximum Storage Duration: 1 dayType: HTTP Cookie

 * Preferences 0
   
   Preference cookies enable a website to remember information that changes the
   way the website behaves or looks, like your preferred language or the region
   that you are in.
   
   We do not use cookies of this type.

 * Statistics 23
   
   Statistic cookies help website owners to understand how visitors interact
   with websites by collecting and reporting information anonymously.
    * Decibel Insight
      6
      Learn more about this provider
      da_lid [x3]Registers statistical data on users' behaviour on the website.
      Used for internal analytics by the website operator.
      Maximum Storage Duration: SessionType: HTTP Cookie
      da_sid [x3]Registers statistical data on users' behaviour on the website.
      Used for internal analytics by the website operator.
      Maximum Storage Duration: SessionType: HTTP Cookie
    * Google
      13
      Learn more about this provider
      
      Some of the data collected by this provider is for the purposes of
      personalization and measuring advertising effectiveness.
      
      _ga [x5]Used to send data to Google Analytics about the visitor's device
      and behavior. Tracks the visitor across devices and marketing channels.
      Maximum Storage Duration: 2 yearsType: HTTP Cookie
      _ga_# [x2]Used to send data to Google Analytics about the visitor's device
      and behavior. Tracks the visitor across devices and marketing channels.
      Maximum Storage Duration: 2 yearsType: HTTP Cookie
      collectUsed to send data to Google Analytics about the visitor's device
      and behavior. Tracks the visitor across devices and marketing channels.
      Maximum Storage Duration: SessionType: Pixel Tracker
      _gatUsed to send data to Google Analytics about the visitor's device and
      behavior. Tracks the visitor across devices and marketing channels.
      Maximum Storage Duration: 1 dayType: HTTP Cookie
      _gid [x4]Used to send data to Google Analytics about the visitor's device
      and behavior. Tracks the visitor across devices and marketing channels.
      Maximum Storage Duration: 1 dayType: HTTP Cookie
    * Hotjar
      4
      Learn more about this provider
      _hjTLDTest [x2]Registers statistical data on users' behaviour on the
      website. Used for internal analytics by the website operator.
      Maximum Storage Duration: SessionType: HTTP Cookie
      _hjSession_#Collects statistics on the visitor's visits to the website,
      such as the number of visits, average time spent on the website and what
      pages have been read.
      Maximum Storage Duration: 1 dayType: HTTP Cookie
      _hjSessionUser_#Collects statistics on the visitor's visits to the
      website, such as the number of visits, average time spent on the website
      and what pages have been read.
      Maximum Storage Duration: 1 yearType: HTTP Cookie

 * Marketing 7
   
   Marketing cookies are used to track visitors across websites. The intention
   is to display ads that are relevant and engaging for the individual user and
   thereby more valuable for publishers and third party advertisers.
    * Meta Platforms, Inc.
      4
      Learn more about this provider
      _fbp [x2]Used by Facebook to deliver a series of advertisement products
      such as real time bidding from third party advertisers.
      Maximum Storage Duration: 3 monthsType: HTTP Cookie
      lastExternalReferrerDetects how the user reached the website by
      registering their last URL-address.
      Maximum Storage Duration: PersistentType: HTML Local Storage
      lastExternalReferrerTimeDetects how the user reached the website by
      registering their last URL-address.
      Maximum Storage Duration: PersistentType: HTML Local Storage
    * Appnexus
      1
      Learn more about this provider
      pixiePresents the user with relevant content and advertisement. The
      service is provided by third-party advertisement hubs, which facilitate
      real-time bidding for advertisers.
      Maximum Storage Duration: SessionType: Pixel Tracker
    * www.nwl.co.uk
      2
      wistiaUsed by the website to track the visitor's use of video-content -
      The cookie roots from Wistia, which provides video-software to websites.
      Maximum Storage Duration: PersistentType: HTML Local Storage
      wistia-video-progress-#Contains a timestamp for the website’s
      video-content. This allows the user to resume watching without having to
      start over, if the user leaves the video or website.
      Maximum Storage Duration: PersistentType: HTML Local Storage

 * Unclassified 7
   Unclassified cookies are cookies that we are in the process of classifying,
   together with the providers of individual cookies.
    * Decibel Insight
      7
      Learn more about this provider
      _da_da_sessionIdPending
      Maximum Storage Duration: SessionType: HTML Local Storage
      di_last_session_timePending
      Maximum Storage Duration: SessionType: HTML Local Storage
      di_page_counterPending
      Maximum Storage Duration: SessionType: HTML Local Storage
      di_tab_activePending
      Maximum Storage Duration: SessionType: HTML Local Storage
      di_tab_hashPending
      Maximum Storage Duration: SessionType: HTML Local Storage
      da_intState [x2]Pending
      Maximum Storage Duration: SessionType: HTTP Cookie

Cross-domain consent[#BULK_CONSENT_DOMAINS_COUNT#] [#BULK_CONSENT_TITLE#]
List of domains your consent applies to: [#BULK_CONSENT_DOMAINS#]
Cookie declaration last updated on 11/21/24 by Cookiebot



[#IABV2_TITLE#]

[#IABV2_BODY_INTRO#]
[#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#]
[#IABV2_BODY_PREFERENCE_INTRO#]
[#IABV2_LABEL_PURPOSES#]
[#IABV2_BODY_PURPOSES_INTRO#]
[#IABV2_BODY_PURPOSES#]
[#IABV2_LABEL_FEATURES#]
[#IABV2_BODY_FEATURES_INTRO#]
[#IABV2_BODY_FEATURES#]
[#IABV2_LABEL_PARTNERS#]
[#IABV2_BODY_PARTNERS_INTRO#]
[#IABV2_BODY_PARTNERS#]


Cookies are small text files that can be used by websites to make a user's
experience more efficient.

The law states that we can store cookies on your device if they are strictly
necessary for the operation of this site. For all other types of cookies we need
your permission.

This site uses different types of cookies. Some cookies are placed by third
party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration
on our website.

Learn more about who we are, how you can contact us and how we process personal
data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your
consent.


Do not sell or share my personal information
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 * Skip to main content
 * Northumbrian Water
 * Building and developing
 * Our Group
 * Careers
 * Accessibility tools

 * Services
   
   
   SERVICES
   
   
   
    * Water
      * Leaks
      * Water pressure
      * No water
      * Discoloured water
      * Tastes and smells
      * Hard water
      * Saving water
      * Water meters
      * Water resources
      * Winter weather advice
    * Sewerage
      * Sewer flooding
      * Blocked drains
      * Bin the Wipe
      * Fats, oils, and grease (FOG)
      * Sewer pipe responsibility
      * Misconnections
      * Managing rainwater
      * Drainage and Wastewater Management Plans
    * Extra support
      * Priority Services
      * Financial support
    * How we manage incidents
    * Business customers
    * Building and developing
    * Landlords
    * Wholesale services
    * Leisure
    * Coasts and rivers
      * Coasts and rivers
      * About bathing waters
      * A map of our bathing waters
      * About storm overflows
      * A map of our storm overflows
    * Business Plan 2025-30
   
   Winter weather advice
   Winter weather can freeze pipes. Follow our handy guide to protect your home
   and keep your pipes from freezing.
 * Help
 * Your local area
 * Account
   
   
   ACCOUNT
   
   Make payments, check your balance, track your usage and more.
   
   Managing your account has never been easier
    * Log in or create an account
    * Tell us you're moving home
    * Make a payment
    * Set up a Direct Debit
    * Set up a payment plan
    * Apply for a water meter
    * Give a meter reading
   
   For a little extra support
   Click here to sign up to our free Priority Services online
 * Search
 * Accessibility tools

 * Services
   
   
   SERVICES
   
   
   
    * Water
      * Leaks
      * Water pressure
      * No water
      * Discoloured water
      * Tastes and smells
      * Hard water
      * Saving water
      * Water meters
      * Winter weather advice
    * Sewerage
      * Sewer flooding
      * Bin the Wipe
      * Blocked drains
      * Fats, oils, and grease (FOG)
      * Sewer pipe responsibility
      * Managing rainwater
      * Misconnections
      * Drainage and Wastewater Management Plans
    * Extra support
      * Priority Services
      * Financial support
    * How we manage incidents
    * Business customers
    * Building and developing
    * Landlords
    * Wholesale services
    * Leisure
    * Coasts and Rivers
      * About bathing waters
      * Our map of our bathing waters
    * Business Plan 2025-30
   
   Need help paying your bill?
   If you're struggling to pay your bill, we've got lots of ways we can help you
 * Help
 * My local area
 * My account
   
   
   MY ACCOUNT
   
   Make payments, check your balance, track your usage and more
   
   Managing your account has never been easier
    * My account dashboard
    * Moving home
    * Switch to eBilling
    * Check my local area
    * Log out
   
   Need help paying your bill?
   If you're struggling to pay your bill, we've got lots of ways we can help you
 * 
 * Search
 * Accessibility tools

Search




HELLO, HOW CAN WE HELP?

 * Log in or create an account
 * Make a payment
 * Set up a Direct Debit
 * Moving home
 * Report a problem
 * Give a meter reading

WHAT'S GOING ON IN YOUR AREA?

Check for works, leaks and water quality reports

Start typing an address here


MORE FROM NORTHUMBRIAN WATER



PRIORITY SERVICES

If you need extra support due to age, illness, disability, or have children
under the age of five, we can help

Sign up to Priority Services

HELP PAYING YOUR BILLS

You're not alone. If you're struggling to pay your bill, we've got lots of ways
we can help you

Talk to us about financial support

WINTER WEATHER ADVICE

Find out how to protect your home and stop your pipes from freezing

Read our winter weather advice

HIGH BILLS

Find out why your water bill is higher than expected and what you can do

Find out why my bill is high

BIN THE WIPE

Flushing wet wipes down the toilet block pipes can cause problems inside your
home

Find out more about Bin the Wipe

WATER QUALITY

Our mission: clean, clear water that tastes good. Learn about colours in water,
tastes, smells and more

Find out more about water quality

BUSINESS PLAN 2025-30

Every five years, we produce a Business Plan that sets out all the things we
want to deliver for our customers, communities and environment

Find out more

OUR DRAINAGE AND WASTEWATER MANAGEMENT PLANS

Our drainage and wastewater services are important to our environmental and
personal health

Find out more

BUILDING FUTURES

Be part of a world-class infrastructure programme delivering for our customers

Find out more



ARE YOU SURE?

Changes are waiting to be saved

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ARE YOU SURE?

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REMOVAL CONFIRMED

We have removed you from the Priority Services Register

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 * Our Group
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 * Modern slavery statement
 * Cookies
 * Careers
 * Accessibility and language options

Northumbrian Water Limited

Registered in England and Wales

Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ




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