docs.bmc.com Open in urlscan Pro
74.201.172.168 Public Scan

Back to summary

Submitted URL:
https://docs.bmc.com/docs/display/ars213/21.3+patches
Effective URL:
https://docs.bmc.com/docs/ars213/21-3-patches-1043532844.html
Submission: On April 05 via api (April 5th 2022, 11:55:16 am UTC) from SE — Scanned from DE

Form analysis
6 forms found in the DOM

GET $req.contextPath/dosearchsite.action

<form class="header-search__form" action="$req.contextPath/dosearchsite.action" method="GET">
  <input class="header-search__submit-input" value="" type="submit">
  <span class="header-search__clear">×</span>
  <div class="header-search-wrap">
    <input class="header-search__search-input" name="queryString" data-provide="typeahead" title="Search online documentation" placeholder="Search online product documentation" autocomplete="off" type="text" required="required">
  </div>
  <input type="hidden" name="type" value="page">
  <input type="hidden" name="where" value="ars213">
</form>

GET /docs/dosearchsite.action

<form id="quick-search" class="aui-quicksearch dont-default-focus header-quicksearch" action="/docs/dosearchsite.action" method="get">
  <fieldset><label for="quick-search-query" class="assistive">Quick Search</label><input id="quick-search-query" class="text app-search search quick-search-query" type="text" accesskey="q" autocomplete="off" name="queryString"
      title="Quick Search (/or g , g)" placeholder="Search"><input id="quick-search-submit" class="quick-search-submit" type="submit" value="Search">
    <div class="aui-dd-parent quick-nav-drop-down"></div>
  </fieldset>
</form>

Name: livesearchForm — GET /docs/dosearchsite.action

<form class="aui aui-dd-parent" name="livesearchForm" method="GET" action="/docs/dosearchsite.action">
  <fieldset class="search-macro-fields">
    <div class="search-macro-query">
      <input class="text" type="text" name="queryString" autocomplete="off" placeholder="Search these pages">
    </div>
    <button type="submit" class="search-macro-button aui-button" resolved="">
      <span class="aui-icon aui-icon-small aui-iconfont-search">Suche</span>
    </button>
    <input type="hidden" name="where" value="ars213">
    <input type="hidden" name="additional" value="space name">
    <input type="hidden" name="labels" value="">
    <input type="hidden" name="contentType" value="">
  </fieldset>
</form>

<form action="">
  <div class="versions__item version-picker">
    <label for="ht-select-version">Product version</label>
    <div class="versions__select-wrapper bmc-versions__select-wrapper"><button id="viewport-product-versions-btn" class="dropdown-btn" type="button" tabindex="-2">21.3</button>
      <div id="viewport-product-versions-list" class="dropdown">
        <ul>
          <li>
            <h4>Other versions and related products</h4>
          </li>
          <li><span title="Online documentation for Action Request System version 21.3 and its patches.">Action Request System 21.3</span></li>
          <li><a href="https://docs.bmc.com/docs/display/ars2105" title="Online documentation for Action Request System version 21.05.">Action Request System 21.05</a></li>
          <li><a href="https://docs.bmc.com/docs/display/ars2102" title="Online documentation for AR System 21.02">Action Request System 21.02</a></li>
          <li><a href="https://docs.bmc.com/docs/display/ars2008" title="Online documentation for Remedy Action Request System version 20.08">Remedy Action Request System 20.08</a></li>
          <li><a href="https://docs.bmc.com/docs/display/ars2002" title="Online documentation for BMC Remedy Action Request System version 20.02 and its patches.">Remedy Action Request System 20.02</a></li>
          <li><a href="https://docs.bmc.com/docs/display/ars1911" title="Online documentation for Remedy Action Request System version 19.11.">Remedy Action Request System 19.11</a></li>
        </ul>
      </div>
    </div>
  </div>
</form>

<form id="bmc-voting-feedback">
  <span class="col"><b>What is wrong with this page?</b><br>
    <input type="checkbox" name="confusing" id="confusing"><label for="confusing">Confusing</label><br>
    <input type="checkbox" name="moreScreenshotsAndGraphics" id="moreScreenshotsAndGraphics"><label for="moreScreenshotsAndGraphics">Missing screenshots, graphics</label><br>
    <input type="checkbox" name="moreTechnicalDetails" id="moreTechnicalDetails"><label for="moreTechnicalDetails">Missing technical details</label><br>
    <input type="checkbox" name="needsVideo" id="needsVideo"><label for="needsVideo">Needs a video</label><br>
    <input type="checkbox" name="notCorrect" id="notCorrect"><label for="notCorrect">Not correct</label><br>
    <input type="checkbox" name="couldNotFindWhatNeed" id="couldNotFindWhatNeed"><label for="couldNotFindWhatNeed">Not the information I expected</label></span>
  <span class="col"><b>Your feedback:</b><br>
    <textarea name="message" class="feedback-message"></textarea><br>
    <span class="submit">Send</span>&nbsp;<span class="cancel">Skip</span></span>
</form>

https://www.bmc.com/search/

<form action="https://www.bmc.com/search/" target="_blank" class="search-site">
  <fieldset>
    <div class="search-input-m-glass">
      <input type="text" maxlength="2048" name="q" autocapitalize="off" autocomplete="off" autocorrect="off" class="search-input-m-glass" placeholder="Search" value="" aria-label="Search" aria-haspopup="false" role="combobox" aria-autocomplete="both"
        dir="ltr" spellcheck="false">
      <button>
      </button>
    </div>
  </fieldset>
</form>

Text Content

Support Central
Documentation
BMC Support Central BMC Community BMC.com
×

$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

 * Recently Viewed
 * Browse
    * Pages
    * Blog
    * Labels
    * Tasks
    * Space Tools
    * Space Admin
    * Scroll Viewport
    * Scroll Add-ons
    * Space Layout

 * Common
   Guidelines
    * Checklists
    * Content models
    * Font treatments
    * Style and formatting
    * Terms
   
   Collaboration
    * ESO
    * ZSO
   
   Wiki
    * Creating PDFs
    * Scroll Versions
    * System notes
    * Troubleshooting
    * Wiki Forum
   
   Feedback
    * Helpful?

 * More
   
 * Create Create

 * Quick Search
   
 * Tasks
   
   You have no open tasks

 * Your Pins
   
 * Help
 * Administration
 * 
 *  * Update Status…
   
    * Personal Space
    * Recently Viewed
   
    * Profile
    * Watches
    * Drafts
    * Status updates
    * Network
    * Settings
    * Comala Workflows Tasks
    * Acknowledged notifications
   
    * Log Out

Recently Viewed Pages 
 * 21.3 patches - Documentation for Action Request System 21.30 second ago

Hint: type "g" and then "r" to quickly open this menu
 
 *  
 *  
 * Register
 * |
 * Log in

 * Log Out



 


Suche



Product version
21.3

 * OTHER VERSIONS AND RELATED PRODUCTS

 * Action Request System 21.3
 * Action Request System 21.05
 * Action Request System 21.02
 * Remedy Action Request System 20.08
 * Remedy Action Request System 20.02
 * Remedy Action Request System 19.11

 * Release notes and notices
   * 21.3 patches
   * 21.3 enhancements
   * Known and corrected issues
   * Deprecated and discontinued features
 * Getting started
 * Integrating
 * Onboarding and implementing
 * Using
 * Securing AR system
 * Administering
 * Enabling services
 * Developing applications
 * Developing an API program
 * Troubleshooting
 * PDFs and videos
 * FAQs
 * Related spaces

BMC Support Central BMC Community BMC.com
Release notes and notices
In this topic
 * Available patches
 * Updates in 21.3.04
 * Updates in 21.3.02
 * Updates in 21.3.01
 * (SaaS subscribers only) Downloading and installing the patch
 * SaaS application patching
 * (On-premises only) Downloading and installing the patch

 * Was this page helpful?
 * Comments

21.3 enhancements

This documentation supports the 21.3 version of Action Request System.

To view an earlier version, select the version from the Product version menu.

Action Request System 21.3 Release notes and notices


21.3 PATCHES

Review the fixes and updates in this patch in BMC Helix Innovation Suite 21.3
that might impact your users.

New features and enhancements were delivered in versions 21.3 and 21.3.01 for
SaaS subscribers. Starting with 21.3.02 patch release, these features and
enhancements are also available for on-premises customers. 




Related topics

Known and corrected issues

21.3 enhancements


AVAILABLE PATCHES

Patch version
SaaS
On premises
Defect fixes
Updates
21.3.04Known and corrected issuesUpdates in 21.3.0421.3.03
Known and corrected issues
21.3.02Known and corrected issuesUpdates in 21.3.0221.3.01
Known and corrected issuesUpdates in 21.3.01





UPDATES IN 21.3.04


ENHANCEMENTS TO SUPPORT ASSISTANT TOOL

In a fresh deployment of BMC Helix IT Service Management, Support Assistant tool
is deployed as a sidecar container in the BMC Helix Innovation Suite namespace. 

The following table lists the changes in the product deployment behavior:

Product

Behavior in versions earlier than 21.3.04

Behavior in version 21.3.04
Support Assistant tool
 * Deployed as root container
 * Required cluster administrator privileges for deployment

 * Deployed as non-root container 
 * Does not require cluster administrator privileges for deployment
 * Requires namespace level permissions for deployment

For more information, see Performing the installation and Viewing and collecting
logs by using the Support Assistant tool in Deployment documentation.





SUPPORT FOR DEPLOYMENT SIZE TEMPLATES

BMC Helix IT Service Management deployment supports four different sizing
profiles: Compact, Small, Medium, and Large. 

For more information, see Sizing and scalability considerations in Deployment
doucmentation. 





SUPPORT FOR POSTGRESQL DATABASE ENCRYPTION

BMC Helix Innovation Suite supports PostgreSQL 13.5 database with disk level
encryption.





DOCUMENTATION UPDATES

Documentation improvements to the following use cases in BMC Helix Innovation
Suite documentation:

 * Integrating third-party products with BMC Helix Innovation Suite by using
   REST APIs
 * Using Email Engine to enable email driven business processes
 * Using Approval Server to automate the approval-driven business processes
 * Using BMC Helix Innovation Suite to enable business process automation





UPDATES IN 21.3.02


SEAMLESS AUTHENTICATION OF USERS FROM BMC HELIX ITSM: KNOWLEDGE MANAGEMENT TO
BMC HELIX KNOWLEDGE MANAGEMENT BY COMAROUND

Users of BMC Helix ITSM: Knowledge Management have seamless access to knowledge
articles in BMC Helix Knowledge Management by ComAround. The end users can view
or edit the knowledge articles according to the assignment group, visibility
group, and KCS role assigned to them.

Administrators of BMC Helix Innovation Studio can modify the mapping between the
permission groups in BMC Helix ITSM: Knowledge Management with BMC Helix
Knowledge Management by ComAround user groups, role, portal and knowledge
access.

To learn how to modify the access mapping, see Mapping knowledge article
visibility from BMC Helix ITSM Knowledge Management with BMC Helix Knowledge
Management by ComAround.










IMPROVED PARITY BETWEEN ARTICLES IN BMC HELIX ITSM: KNOWLEDGE MANAGEMENT AND BMC
HELIX KNOWLEDGE MANAGEMENT BY COMAROUND

To improve parity between articles in BMC Helix ITSM: Knowledge Management and
BMC Helix Knowledge Management by ComAround, the following knowledge article
attributes are synchronized:

 * Metadata fields with tags
 * Doc ID
 * Keywords
 * Attachments
 * Association with tickets
 * Knowledge articles in all statuses

To learn more about the article types and attributes that are synchronized,
see Synchronizing BMC Helix ITSM Knowledge Management with BMC Helix Knowledge
Management by ComAround.





SUPPORT FOR BMC HELIX ITSM INSIGHTS AND BMC HELIX DASHBOARDS DEPLOYMENT

BMC Helix IT Service Management supports deployment of BMC Helix ITSM Insights
and BMC Helix Dashboards products in your on-premises environment. The BMC Helix
IT Service Management deployment pipeline provides an option to select BMC Helix
ITSM Insights and BMC Helix Dashboards deployment and you can optionally deploy
the products along with other ITSM applications. The option is available for
fresh installation and upgrade of BMC Helix IT Service Management.

For more information, see  Performing the installation in BMC Helix IT Service
Management Deployment documentation.









Review the availability of BMC Service Request Management in the following
table:

Deployment type

Availability of BMC Service Request ManagementNew or
fresh deploymentUpgradeMigration to SaaSSaaS



-On-premises


(FOR SAAS SUBSCRIBERS ONLY) BMC SERVICE REQUEST MANAGEMENT IS AVAILABLE ONLY FOR
UPGRADE SCENARIOS FOR EXISTING CUSTOMERS

For SaaS customers, starting with version 21.3.02 of  BMC Helix ITSM , most
of BMC Service Request Management  is no longer available in new or fresh
deployments of BMC Helix ITSM . We recommend that SaaS
customers use BMC Helix Digital Workplace Catalog to create and manage service
request catalog items for your end users. Work Order management continues to be
delivered with BMC Helix ITSM .








UPDATES IN 21.3.01


AUTOMATE PROCESSES BY USING CONTENT PACKAGES

Automate the following processes by using content packages and create services
in BMC Helix Digital Workplace Catalog by using sample services:

 * Fetching payslips from a payroll system by using a Blue Prism RPA process
 * Fetching payslips from a payroll system by using a UiPath RPA process

For more information, see  Automating actions performed in third-party systems
by using a content package .








(SAAS SUBSCRIBERS ONLY) DOWNLOADING AND INSTALLING THE PATCH

Download from EPD

See Setting up your IDE and installing BMC Helix Innovation Studio SDK .

Patch installation

See Upgrading BMC Helix Innovation Studio SDK to 21.30.04 .


SAAS APPLICATION PATCHING

BMC applies patches during Maintenance windows .


(ON-PREMISES ONLY) DOWNLOADING AND INSTALLING THE PATCH

Download from EPD

See Downloading the installation files in BMC Helix IT Service Management
Deployment documentation.

Patch installation

See Installing in BMC Helix IT Service Management Deployment documentation.





Was this page helpful? Yes No Submitting...
What is wrong with this page?
Confusing
Missing screenshots, graphics
Missing technical details
Needs a video
Not correct
Not the information I expected Your feedback:

Send Skip
Thank you
Last modified by Anagha Deshpande on Mar 23, 2022
patches features updates


COMMENTS

Log in or register to comment.

Release notes and notices
21.3 enhancements
© Copyright 1991-2022 BMC Software, Inc. © Copyright 1991-2021 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

×

LEGAL NOTICES

© Copyright 1991 - 2022 BMC Software, Inc.
© Copyright 1991 - 2022 BladeLogic, Inc.

BMC, the BMC logo, and other BMC marks are the exclusive properties of BMC
Software, Inc. and are registered or may be registered in the U.S. and in other
countries. BladeLogic and other BladeLogic marks are the exclusive properties of
BladeLogic, Inc. and are registered or may be registered in the U.S. and in
other countries. All other trademarks or registered trademarks are the property
of their respective owners.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other
names may be trademarks of their respective owners.

ITIL® is a registered trade mark of AXELOS Limited.

IT Infrastructure Library® is a registered trade mark of AXELOS Limited.

UNIX is the registered trademark of The Open Group in the US and other
countries.

Linux is the registered trademark of Linus Torvalds.

AIX, IA, IBM, IBM Watson, IMS, NetView, Watson, and WebSphere are trademarks or
registered trademarks of International Business Machines Corporation in the
United States, other countries, or both.

Cisco, and Cisco Systems are trademarks or registered trademarks of Cisco
Systems, Inc. and/or its affiliates in the United States and certain other
countries.

BusinessObjects is a trademark or registered trademark of SAP SE in Germany and
in several other countries.




BMC Software Confidential. BladeLogic Confidential.

The information included in this documentation is the proprietary and
confidential information of BMC Software, Inc., its affiliates, or licensors.
Your use of this information is subject to the terms and conditions of the
applicable End User License agreement for the product and to the proprietary and
restricted rights notices included in the product documentation.

Click here for the provisions described in the BMC License Agreement and Order
related to third party products or technologies included in the BMC product.




BMC Software, Inc.
2103 CityWest Blvd, Houston TX 77042-2828, USA
713 918 8800 
Customer Support: 800 537 1813  (United States and Canada) or contact your local
support center







 * COMPANY
   
   * About BMC
   * COVID-19 Response
   * Careers
   * Upcoming Events
   * Global Contacts
   * Feedback
   * Sitemap
   * Newsroom

 * SUPPORT
   
   * Support Central
   * Documentation
   * Knowledge Base
   * Downloads

 * SOCIAL
   
   * Community
   * BMC Blogs
   * Facebook
   * Twitter
   * YouTube
   * LinkedIn

 * SEARCH
   
   * 

 
 * Contact
 * Free Trials
 * Legal
 * Privacy Policy
 * Update my preferences
 * Trust Center
 * 

© Copyright 2005-2022 BMC Software, Inc. Use of this site signifies your
acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are
assets of BMC Software, Inc. These trademarks are registered and may be
registered in the U.S. and in other countries.

docs.bmc.com Open in urlscan Pro 74.201.172.168 Public Scan