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Submission: On September 26 via manual from IN — Scanned from DE
Submission: On September 26 via manual from IN — Scanned from DE
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Skip to Main Content Wix Jobs Logo FAQs Life at Wix Blog About Us Share on LinkedIn Share on Facebook Share on Twitter Share on WhatsApp Share on email (0/300) ← Back 541101 DETECTION AND RESPONSE EXPERT Vilnius WE ARE: The Detection and Response Team. We’re responsible for maintaining the resilience of Wix's complex production systems at the highest levels. We focus on limiting incident disruptions to ensure Wix’s Uptime. To do so, we oversee all the Wix’s companies by connecting R&D, Support, and Production Operations through real time incident management. With active members 24/7, Detection and Response Team monitors the Wix infrastructure and ecosystem, while quickly reacting to any potential disruption and KPI anomaly. YOU ARE: A technical-minded individual with 2+ years of experience at a high-tier IT role. Experience working with Production Operations, DevOps or Incident Management is a plus. You have a passion for digging through source after source and finding new knowledge about all things tech. From Kubernetes to CDN’s, StackOverflow to Discord, you love to understand more advanced services and infrastructures. With high-level communication skills, and the ability to make decisive actions quickly, you can lead conversations to resolution for high-impact issues. You have a sense of ownership, can understand the bigger picture, and have the ability to collaborate with other teams across the company. AS DETECTION AND RESPONSE EXPERT, YOU WILL: * Work closely with the Detection and Response Team Leads and Production Operations to help create and optimize processes and address needs and pain points * Report incoming incidents, including pertinent information and troubleshooting steps to relevant parties * Facilitate solid communication throughout the incident lifespan for all stakeholders - from the first report, acknowledgment, and final resolution * Create detailed reports about ongoing and completed incidents, providing clarity to the timeline, root cause, and resolution method for further post-mortem analysis * Serve as a central hub to receive issue reports from teams company-wide including development, customer success, account managers, and any other Wix employee who notices a possible threat to Wix’s stability * Analyze ongoing incidents through monitoring systems, logs, and troubleshooting to isolate the cause of major issues * Mitigate low-tier incidents through established tools and processes * Maintain standards and practices of incident management throughout Wix * Three-four times per month cover a rotating schedule of “on call” status (nights, weekends, or holidays), being the point of contact for the shift. We offer: * Competitive compensation packages * Equity (RSUs) and discount stock purchasing plans (ESPP) * Health and personal accident insurance * Daily breakfast and snacks * Lunch at the office twice per week * Commuting allowance * Free phone operator services and compensation for a new phone * Free exercise classes and wellness activities * Online courses and professional development * Fun activities and team events Salary range is 3500 - 8500 Eur GROSS / month (Total package, including Equity) About Wix: With over 30 different products, Wix makes it easy for anyone to succeed online. We build web creation tools and business solutions, mobile apps, payment processing technologies, as well as CRM and marketing tools that help our users in different business sectors and compete online. Our technologies are based on massive infrastructure required to securely and resiliently serve over 220 million users, and their visitors across the globe - instantly. Our scale is enormous, and our plans for the future are even bigger. Wix’s product development teams work in a dev-centric culture, deploy code hundreds of times every day using advanced automation tools, and create methodologies that enable a fast-to-production environment. We operate in small highly-collaborative teams, but belong to professional groups called Guilds, dedicated to personal and professional growth. We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed. RESPONSIBILITIES Responsibilities REQUIREMENTS / MINIMUM REQUIREMENTS Requirements Got what it takes to join the big league? Apply Now Please fill this field up with letters. First Name FIRST NAME Please include an '@' in the email address Email EMAIL Please fill this field up with letters Last Name LAST NAME Phone Please fill this field with digits from 9 to 20 PHONE Personal Notes We showed you us. Now we want to see you. Submit anything that shows who you are (no CVs, please) ADD LINK Please enter a valid URL X (0/300) "Anything" could mean a video (TikTok, YouTube, iPhone, you name it), a website, a portfolio, a paragraph - anything that really represents you. + Add Another Link Only 3 links allowed. Personal Notes (0/300) File type not allowed Allowed file types: doc, docx, pdf, jpg, jpeg, gif, png, text, ppx, pptx. Must be less than 3MB. YOU MUST CHOOSE ONE OF THESE OPTIONS ARE YOU LEGALLY AUTHORIZED TO WORK IN Yes No You must choose either uploading a CV file or adding a link. Submit If you've encountered any issue submitting this form, please send an email with the position and your CV to: viltes@wix.com By clicking "Submit" you agree to our Privacy Policy THANK YOU FOR APPLYING A CONFIRMATION HAS BEEN SENT TO YOUR EMAIL ADDRESS. back to top * Accept * Advanced We use cookies to enable the proper functioning and security of our websites, and help us offer you the best possible user experience. By clicking Accept, you consent to the use of these cookies for advertising and analytics. You can change your cookie settings at any time. For more information, please read our Cookie Policy. We use cookies. By clicking Accept, you consent to the use of these cookies for advertising and analytics. For more information, please read our Cookie Policy.