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Key trends in customer support: insights from SaaS leaders!
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Platform
Overview
Welcome to Bettermode! Here are the basics

Features
Discover templates, customization, analytics, and more

Apps & integrations
Connect your favorite tools with Bettermode
Community templates
experience the convenient of pre-built configurable templates
Watch video

What's new?
Take a look at what we have been building to help businesses engage customers.
Product updates

Solutions

USE CASES


Customer self-service
Delight your customers with a robust help center, support forum, and more.

Ideation and feedback
Build better products with ideas from customers and communicate updates.

Customer engagement
Find retention drivers and make your customers smile.

TEAMS


Support and success
Scale your support and success programs and retain more customers.

Product
Collect feature requests, ideas, and close the feedback loop.

Marketing
Activate community-led growth and establish brand leadership.

INDUSTRIES


SaaS
Streamline the customer experience and scale growth.

Consumer products and services
Build a community of passionate customers for products and services.

Online training and education
Drive student success, engage alumni, and collect feedback.
Pricing
Enterprise
Enterprise overview
See how Bettermode scales for large and complex organizations

Enterprise services
Professional services and support to help you get the most from Bettermode

Trust center
All about security, compliance, and privacy

CUSTOMER STORIES

The story of IBM CSR community
An overview of how the IBM team used features such as Spaces, SSO, and
Leaderboard system to build a thriving private community.
Read story


Resources

PRODUCT HELP


Community
Learn, share, and connect with other Bettermode users

Help center
Learn how to set up and manage Bettermode

Developer hub
Learn how to integreate or build on top of Bettermode

LEARN & CONNECT


Blog
Get expert insights and dive deep into Bettermode

Books
Downloadable guides to help you build communities

Webinars
Master Bettermode with the help of experts
Customer stories
Discover how businesses like you engage and delight customers with Bettermode.
Stories

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How to streamline your customer experience



MAKE BETTER RELATIONSHIPS
WITH YOUR CUSTOMERS

Streamline your customer experience with an all-in-one community engagement
platform. Say goodbye to the hassle of multiple tools.
Watch demo
Get started
Slide 2 of 5.



Discussion

ideation

Q&A

help center

events

Resources




BEHIND EVERY SUCCESSFUL COMPANY IS THE ABILITY TO ENGAGE CUSTOMERS


Behind every successful company is
the ability to 
delight customers

3x
Better user engagement

Engage customers using discussions and gamification.

50%
Fewer support tickets

Promote peer-to-peer support and deflect support tickets.

+20
Increase in NPS & CSAT scores

Delight your customers with customer success resources.

30%
Increase in organic traffic

Leverage user-generated content to scale organic traffic.


BETTER COMMUNITY TEMPLATES

Effortlessly build your community with customizable templates, or create your
own templates from scratch to suit your specific needs.



BETTER CONFIGURATION

Visually customize and change every part of your community in real time.
Navigation
Multiple ways to configure your navigation

Header
Choose minimal, or set a cover image

Card or list
Different use case requires different view

Sidebar
Configure the items or go full width

Dark theme
Set your own custom color theme

Show author
Every block is configurable

Reaction or emoji
Choose your own reaction type

Search for topics and discussions

Home
Articles
Discussion
Wishlist



Explore
Feed
Notifications
Members
My profile
Discussions
Articles
Events
Groups
Wishlist
Help center
Resources
Roadmap
Changelog
Job board
FAQ
Articles
Advice and answers from the Team
Add discussion
Subscribe



All
Design
Engineering
Product thinking
Featured Discussion
42

Component Marketplace
Each page and CMS entry is translatable. When creating fields for a
Collection...
51
68

Bill Walsh leadership lessons
I have several clients in Europe (germany and switzerland) and I love...
70
27

Bill Walsh leadership lessons
Allow users to sign up on your websites with a username & password...
17
24

Migrating to Linear 101
It would be great to be able to easily create a robust portfolio, with...
20
84

What is Wireframing?
Templates are great, but wouldn't it be awesome if the template marketplace...
60
71

CMS Slider
It would be awesome to have a dynamic slider component with the ability...
43
56

European Hosting to comply with GDPR
Right now all forms on the site have to have the same Form Notification
Settings...
24

Component Marketplace
Demi WIlkinson
20 Jan 2022
45
42

42
51


Bill Walsh leadership lessons
Alec Whitten
20 Jan 2022
68
31

42
70


Bill Walsh leadership lessons
Lana Steiner
18 Jan 2022
19
27

42
17


What is Wireframing?
Woun Alec
20 Jan 2022
19
84

42
60


CMS Slider
Jon Baker
20 Jan 2022
30
71

42
43


Comply with GDPR
Candice Wu
20 Jan 2022
22
56

56
34


Migrating to Linear 101
Lana Steiner
18 Jan 2022
12
12

40
29


Product principles 101
Candice Wu
20 Jan 2022
32
29

29
43







BETTER Q&A

Spark engagement with interactive thread-based conversations. Connect with your
product experts and brand advocates.


INSTANT SEARCH

Members can apply filters and drilldown into the results


BEST ANSWER

Marked as resolved **


BETTER IDEAS

Spark engagement with interactive thread-based conversations. Connect with your
product experts and brand advocates.


COLLECT VOTES

Members can apply filters and drilldown into the results


STATUS TRACKER

Deliver instant answers with quick result suggestions

Features


ALL YOU NEED TO
ENGAGE AND DELIGHT CUSTOMERS

Powerful, self-serve platform to help you convert, engage, and retain more
customers. Trusted by over 2,000 companies.


TEMPLATES

Pre-built, beautifully designed templates to speed up the creation of commonly
used spaces such as discussions, ideas, questions, articles, and events.



SINGLE SIGN-ON

SSO reduces all user logins to one login for greater security and convenience.
Bettermode supports everything from OAuth and JWT to custom SSO.


MODERATION

Automatically flag posts based on keywords. Set up automation rules using
criteria such as account age and empower members to report posts and members.



ANALYTICS

Grow smarter with a powerful, comprehensive analytics designed to track
community health and measure the impact on the business.



EMBED TOOLS

Drive engagement and participation by embedding the community and making it an
integral part of your website or app.



SEARCH

Search with granular filters to access the right content. Federated search even
allows members to search external knowledge bases.



ACTIVITY FEED

Activity feed keeps members hooked with personalized and contextual content
driven by members’ community participation.


LEADERBOARD

Leaderboard is automatically populated with the most reputed members to build
healthy competition and reward quality contributions.



BADGES

Recognize community members and improve community participation with fully
automated smart badges and manually created badges.
Explore all features
Integrations


CONNECTED TO YOUR TOOLS


Integrated with industry-leading software to automate and enhance your workflow


HOTJAR

Understand how members are interacting with the community with session
recording, find what they need, and how they feel.


INTERCOM

Enrich Intercom contacts with member property data to get contextual information
and improve engagement.


ZAPIER

Connect your community with apps you already use for customer operations,
automate workflows, and save time.


SLACK

Enables admins and moderators to receive notifications from the community
directly inside Slack.
View all integrations
Customers


SUCCESS STORIES

Discover how businesses like yours use Bettermode to streamline their customer
experience
See all stories

View all posts
SaaS
5
 min read


CONVERTKIT

ConvertKit is sharing resources and empowering customers across the globe to
help each other with a creator community.
Read story

Consumer service
4
 min read


RUNNA

Runna directly embedded runners' community into their mobile app to enable
members to uplift and help one another.
Read story

SaaS
5
 min read


E.POP

E.pop community offers tailored experiences to the users and acts as a channel
for pre-launch campaigns and customer acquisitions
Read story

Education
4
 min read


COACHHUB

CoachHub is building a global community of coaches and fostering a support
system so they can uplift one another in their journey.
Read story

Consumer service
8
 min read


SCHOOLHOUSE

Schoolhouse is building a tutor-student community to enable social conversations
for its high school tutoring marketplace.
Read story

SaaS
8
 min read


CONDO CONTROL

Condo Control is building a global customer community to enable customers to
help each other and build a central knowledge hub.
Read story

SaaS
8
 min read


WEBINAR NINJA

WebinarNinja is building a community to connect entrepreneurs, enable
peer-to-peer learning, and solve customer issues.
Read story



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Compliance


ENTERPRISE READY


Advanced moderation systems, security best practices, built-In user reporting,
GDPR & SOC compliance and full data protection.


Learn more


THE ALL-IN-ONE ENGAGEMENT PLATFORM FOR
COMMUNITY-LED GROWTH

Streamline your customer experience and create powerful customer communities in
minutes
Get started


Product
Overview
Features
Integrations
Pricing
Releases
Solutions
Customer self-service
Ideation & feedback
Customer engagement
Support & success
Product
Marketing
SaaS
Consumer products
Online training
Resources
Community
Customers stories
Blog
Help center
Developer hub
Webinars
Glossary
Books
Newsletter
Tools
System status
Company
Careers
We are hiring!
Contact us
Terms of service
Privacy policy
Data processing agreement

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