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An official website of the United States government. Here's how you know

OFFICIAL WEBSITES USE .GOV

A .gov website belongs to an official government organization in the United
States.

SECURE .GOV WEBSITES USE HTTPS

A lock ( Lock A locked padlock ) or https:// means you've safely connected to
the .gov website. Share sensitive information only on official, secure websites.

⨯


FEDERAL BUREAU OF PRISONS

 * A-Z Topics
 * Site Map
 * FOIA


Search
 * Home
 * About Us
    * About Our Agency
    * About Our Facilities
    * Historical Information
    * Statistics

 * Inmates
    * Find an Inmate
    * First Step Act
    * Communications
    * Custody & Care
    * Visiting
    * Report a Concern

 * Locations
    * List of our Facilities
    * Map of our Locations
    * Search for a Facility

 * Careers
    * Life at the BOP
    * Explore Opportunities
    * Current Openings
    * Application Process
    * Our Hiring Process

 * Business
    * Acquisitions
    * Solicitations & Awards
    * Residential Reentry Contracting

 * Resources
    * Find a document ...
    * Policy & Forms
    * News Stories
    * Press Releases
    * Publications
    * Research & Reports
    * Records Available Online
   
    * Resources For ...
    * Victims & Witnesses
    * Employees
    * Volunteers
    * Health Management
    * Former Inmates
      
    * Media Reps

 * Contact Us


TRULINCS TOPICS

 * Funding
 * TRULINC Locations
 * Starting Correspondence
 * Ending Correspondence
 * Troubleshoot Problems

FUNDING

No taxpayer dollars are used for this service. Funding is provided entirely by
the Inmate Trust Fund, which is maintained by profits from inmate purchases of
commissary products, telephone services, and the fees inmates pay for using
TRULINCS.

LOCATIONS

All BOP operated facilities have TRULINCS. Contract facilities do not operate
TRULINCS.

STARTING CORRESPONDENCE

Inmates can only send and receive electronic messages from individuals on their
approved contact list. This is how the process begins:

 1. An inmate requests to exchange electronic messages with a person in the
    community. They place that person on their contact list, which must be
    approved by staff.
 2. After the prospective contact is approved, an automated message from
    CorrLinks will be sent to that person asking if they accept future
    electronic communication with that inmate or if they want to block it.
 3. If the prospective contact accepts messaging, the inmate will then be able
    to send electronic messages to that individual.

ENDING CORRESPONDENCE

Contacts may simply stop communicating with the inmate or block inmate(s)
correspondence via CorrLinks.

PROBLEM: I HAVE NOT RECEIVED A SYSTEM-GENERATED MESSAGE, BUT THE INMATE ADDED ME
TO THEIR CONTACT LIST.

Resolution: Verify with the inmate that they entered your email address
properly. Pay special attention to the spelling of addresses and domain names
(.com, .net, etc.). Many mail clients have filters to protect users from spam
and viruses. Once you have verified the inmate entered your correct email
address, you should check your junk mail folder to see if a filter diverted the
message.

PROBLEM: THE IDENTIFICATION CODE PROVIDED IN MY SYSTEM-GENERATED EMAIL WAS NOT
ACCEPTED BY CORRLINKS.

Resolution: Check the email date as the invitation to accept an inmate's
communication is only valid for 10 days. If the 10 days have expired, the inmate
will need to re-add the contact request, thus generating a new invitation to you
from CorrLinks. If the invitation to accept an inmate's communication is still
active, contact CorrLinks support.

PROBLEM: THE INMATE IS NOT GETTING MY EMAILS.

Resolution: Please ensure the inmate is at a facility offering TRULINCS and has
access to Public Messaging. Please make sure your CorrLinks box shows messages
sent to this inmate; if not, contact CorrLinks support.

PROBLEM: I ACCIDENTALLY BLOCKED OR REMOVED THE INMATE FROM MY CONTACT LIST, BUT
ACTUALLY WANT TO CORRESPOND.

Resolution: If you accidentally block an inmate from corresponding, they must
submit a request to the local institution's Trust Fund Office to request the
block be removed. The inmate's request must include your name, physical address,
email address, and telephone number. Once the block is removed, you will get a
new system-generated message from CorrLinks.


ABOUT US

 * About Our Agency
 * About Our Facilities
 * Historical Information
 * Statistics


INMATES

 * Find an Inmate
 * First Step Act
 * Communications
 * Custody & Care
 * Visiting
 * Report a Concern


LOCATIONS

 * List of our Facilities
 * Map of our Locations
 * Search for a Facility


CAREERS

 * Life at the BOP
 * Explore Opportunities
 * Current Openings
 * Application Process
 * Our Hiring Process


BUSINESS

 * Acquisitions
 * Solicitations & Awards
 * Reentry Contracting


RESOURCES

 * Policy & Forms
 * News Stories
 * Press Releases
 * Publications
 * Research & Reports


RESOURCES FOR ...

 * Victims & Witnesses
 * Employees
 * Volunteers
   
 * Former Inmates
 * Media Reps

 * Accessibility
 * Contact Us
 * FOIA
 * Information Quality
 * No FEAR Act
 * Privacy Policy
 * Website Feedback

 * USA.gov
 * Justice.gov
 * Open Government

NIC UNICOR.
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