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 1. Home
 2. News
 3. Luton Council adopts Civica Involve to boost resident engagement

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LUTON COUNCIL ADOPTS CIVICA INVOLVE TO BOOST RESIDENT ENGAGEMENT

3rd March 2022


LUTON COUNCIL TO BOOST RESIDENT AND COMMUNITY ENGAGEMENT WITH CIVICA INVOLVE

 * Civica Involve helps Luton Council to deliver consultation services to
   residents via simple easy online platform 
 * Council can gather wider resident views and make better informed policy and
   service decisions
 * Platform allows the Council to conduct and collate insights from staff
   surveys

Residents across Luton are benefitting from accessible consultation services,
following the adoption of a new cloud community engagement platform.

Luton Council has partnered with global leader in public sector software Civica,
to implement its cloud Civica Involve software. Just several weeks since
procurement and deployment, the new platform is providing the Council with a
single place to manage all online consultation activity.

With no specialist technical expertise required, Civica Involve makes online
consultations easy to set up and run for the Council’s team, ensuring Luton’s
diverse community can have their say in local decision making.

The platform provides an interactive engagement hub where residents can help
shape important decisions affecting their town. Residents are already providing
their views on key proposals and projects covering budgets, planning, public
spaces, parks, libraries, transport and other Council services.

Each Council service area takes control of the consultation activity relating to
their respective service. Civica Involve provides Council staff with easy access
to create, view, process and report on consultation activities. The Council can
then easily publish outcomes and reports for residents to access – demonstrating
their views were considered in vital policy and service decisions.

Sian Goding, Portfolio Holder for Regeneration and Inclusive Growth at Luton
Council said: “Consultations are an important part of our policy-making process.
As we increasingly deliver many of our services digitally, particularly since
the onset of Covid-19, providing a reliable online consultation platform is
crucial.”

Sian Goding,

Portfolio Holder for Regeneration and Inclusive Growth,

Luton Council

Adopting the Civica Involve platform will enable us to continually modernise how
we engage with our stakeholders and residents around key Council policies and
services. By providing a single place for our consultation activity, Civica
Involve will enable improvements in the quality of public consultation activity
across the Council.

Nick Goodman,

Managing Director of Engagement Solutions,

Civica

Meaningful consultations are an essential component of local democracy – giving
residents from all walks of life the chance to be involved in the Council’s
work. Our smart cloud platform will support Luton in engaging with residents in
a deeper and more impactful way than ever before, and help them to make
decisions that enhance future policies and services for all residents.

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