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 * Platform
   
   
   DIXA PLATFORM
   
   Get an overview of the Dixa platform, and see how our all-in-one solution
   covers all of your customer service needs.
   
   Product tour Integrations
   Dixa Channels Every channel, built-in
   HIGHLIGHTS
   
    * PHONE
   
    * CHATBOT
   
    * DIXA MESSENGER
   
   Dixa Agent Hub One screen for everything
   HIGHLIGHTS
   
    * CONTEXTUAL CUSTOMER VIEW
   
    * DYNAMIC KNOWLEDGE
   
    * CONVERSATION TIMELINE
   
   Dixa Conversation Engine Powering smarter customer service
   HIGHLIGHTS
   
    * CONVERSATION OVERVIEW
   
    * DRAG & DROP FLOW BUILDER
   
    * INTELLIGENT ROUTING
   
   Dixa Discover Stay in the know
   HIGHLIGHTS
   
    * REPORTING & ANALYTICS
   
    * QUALITY ASSURANCE
   
    * AGENT & TEAM PERFORMANCE

 * Solutions
   
   
   WHY DIXA?
   
   Learn how Dixa’s unique Conversational Customer Service Platform helps you
   create customer loyalty at scale—across industries and company size.
   
   Customer Friendship™
   TEAM
   
    * BUSINESS LEADERS
   
    * CUSTOMER SERVICE
   
    * OPERATIONS
   
   Company Size
   
    * LARGE BUSINESSES
   
    * MEDIUM BUSINESSES
   
    * START UPS
   
   Industries
   
    * ECOMMERCE
   
    * FINTECH & INSURTECH
   
    * PET CARE & FOOD
   
    * HEALTH & WELLNESS
   
    * BABY & KIDS SUPPLIES
   
    
   
    * FOOD & GROCERY
   
    * TRANSPORT & MOBILITY
   
    * FASHION & DESIGN
   
    * LOGISTICS & MOBILITY

 * Pricing
 * Resources
   
   
   CUSTOMER STORIES
   
   See how businesses of all sizes use Dixa to create lasting customer loyalty.
   
   Learn more
   Learn
   
    * BLOG
      
      CX strategies & insights
   
    * EVENTS & WEBINARS
      
      Learn and connect, wherever you are
   
    * PODCAST
      
      Customer Friendship™ Conversations
   
    * EBOOKS & REPORTS
      
      Level up your customer experience
   
    * VALUE CALCULATOR
      
      Calculate the potential ROI of Dixa
   
   PRODUCT HELP
   
    * HELP CENTER
      
      Get the help you need
   
    * PRODUCT RELEASES
      
      Catch up on the latest and greatest
   
    * SYSTEM STATUS
      
      Get the 411 on Dixa
   
    * API DOCUMENTATION
      
      Get down in the details

 * Log in

Free trial

Book a demo


CONVERSATIONAL CUSTOMER SERVICE PLATFORM


CUSTOMER SERVICE AS IT’S MEANT TO BE

Create effortless service experiences for teams and customers that unlock
loyalty at scale.
Book a Demo

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LOVED BY COMPANIES THAT LOVE THEIR CUSTOMERS

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ONE PLATFORM, EVERYTHING YOU NEED

Dixa Channels Dixa Agent Hub Dixa Conversation Engine Dixa Discover


SMART TOOLS & AUTOMATIONS

AI and intelligent automations let you shape customer interactions to be as
meaningful and efficient as possible.

Explore Dixa Conversation Engine


HIGHLIGHTS

Conversation overview Drag-and-drop flow builder Intelligent routing


POWERFUL ANALYTICS & QUALITY ASSURANCE

Easy-to-read dashboards help you track and improve team performance, and
built-in QA helps your team get better every day.

Explore Dixa Discover


HIGHLIGHTS

Reporting & analytics Quality assurance Agent & team performance


EVERY CHANNEL, BUILT-IN

Reach your customers wherever they are, no need for plug-ins, and give your
agents a truly omnichannel platform: one screen with native voice, email, social
media, messaging, and more.

Explore Dixa Channels


HIGHLIGHTS

Phone Chatbot Dixa Messenger WhatsApp Facebook Messenger


INTUITIVE AGENT WORKSPACE

Your team’s new home base – give your agents everything they need to provide
fast & personalized service to customers, right at their fingertips.

Explore Dixa Agent Hub


HIGHLIGHTS

Contextual customer view Dynamic knowledge Conversation timeline


SMART TOOLS & AUTOMATIONS

AI and intelligent automations let you shape customer interactions to be as
meaningful and efficient as possible.

Explore Dixa Conversation Engine


HIGHLIGHTS

Conversation overview Drag-and-drop flow builder Intelligent routing


POWERFUL ANALYTICS & QUALITY ASSURANCE

Easy-to-read dashboards help you track and improve team performance, and
built-in QA helps your team get better every day.

Explore Dixa Discover


HIGHLIGHTS

Reporting & analytics Quality assurance Agent & team performance


EVERY CHANNEL, BUILT-IN

Reach your customers wherever they are, no need for plug-ins, and give your
agents a truly omnichannel platform: one screen with native voice, email, social
media, messaging, and more.

Explore Dixa Channels


HIGHLIGHTS

Phone Chatbot Dixa Messenger WhatsApp Facebook Messenger


INTUITIVE AGENT WORKSPACE

Your team’s new home base – give your agents everything they need to provide
fast & personalized service to customers, right at their fingertips.

Explore Dixa Agent Hub


HIGHLIGHTS

Contextual customer view Dynamic knowledge Conversation timeline

> We had an aspiration before Dixa to become a global #OneRapha team. To unlock
> that opportunity, we needed a platform that was within the same mindset around
> not having siloed ways of thinking and working. Dixa has provided us with this
> one-screen wonder.”

Rob Pierce Customer Operations Director at Rapha Read customer story



> Dixa is a partner rather than just a service provider, always encouraging us
> to be better. And, because the Dixa team is available to all levels of our
> team, everyone is empowered to get the support and solutions they need in the
> moment, which means we are always getting better.”

Harriet Treadwell Customer Love Director at Butternut Box Read customer story



> After a smooth transition from Zendesk, we now have a holistic view of all
> agents and customers interacting easily with Dixa. Customer Champions can do
> more for customers and for the business because the algorithm gives them more
> agency over how to create value in every customer engagement.

Stacy Justino Director of Customer Happiness at Wistia


> We’ve built the allplants brand on our ability to delight our customers and
> build strong personal relationships with them. We chose Dixa because we needed
> a customer service platform that could keep pace with our growth as well as
> the evolving demands of our customers. So far, we’ve been delighted with the
> results.”

Felicity Bell Head of Delight at Allplants Read customer story



> We had an aspiration before Dixa to become a global #OneRapha team. To unlock
> that opportunity, we needed a platform that was within the same mindset around
> not having siloed ways of thinking and working. Dixa has provided us with this
> one-screen wonder.”

Rob Pierce Customer Operations Director at Rapha Read customer story



> Dixa is a partner rather than just a service provider, always encouraging us
> to be better. And, because the Dixa team is available to all levels of our
> team, everyone is empowered to get the support and solutions they need in the
> moment, which means we are always getting better.”

Harriet Treadwell Customer Love Director at Butternut Box Read customer story



> After a smooth transition from Zendesk, we now have a holistic view of all
> agents and customers interacting easily with Dixa. Customer Champions can do
> more for customers and for the business because the algorithm gives them more
> agency over how to create value in every customer engagement.

Stacy Justino Director of Customer Happiness at Wistia


> We’ve built the allplants brand on our ability to delight our customers and
> build strong personal relationships with them. We chose Dixa because we needed
> a customer service platform that could keep pace with our growth as well as
> the evolving demands of our customers. So far, we’ve been delighted with the
> results.”

Felicity Bell Head of Delight at Allplants Read customer story




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NEW IN 2023 – DIXA’S CUSTOMER LOYALTY MACHINE

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IS AN EFFORTLESS CUSTOMER SERVICE EXPERIENCE POSSIBLE?

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THE SECRETS TO STREAMLINING AGENT ONBOARDING WITH QUALITY ASSURANCE

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CALCULATE THE POTENTIAL BUSINESS IMPACT OF DIXA

See how Dixa can impact your profitability. It only takes 2 minutes.
See for yourself


PLATFORM

 * Product Tour
 * Dixa Channels
 * Dixa Agent Hub
 * Dixa Conversation Engine
 * Dixa Discover
 * Integrations

PRICING

 * Pricing
 * Compare Plans
 * Book a Demo
 * Free Trial
 * Referral Program
 * Value Calculator

CUSTOMERS

 * Customers Stories
 * Dixa Customer Success

RESOURCES

 * Blog
 * eBooks & Reports
 * Events and Webinars
 * Podcast

SUPPORT

 * Help Center
 * Product Releases
 * System Status
 * API Documentation
 * Desktop App

COMPANY

 * About
 * Careers
 * Press
 * Partners
 * Contact Us

 * Why Dixa?
   * Customer Friendship™ at Dixa
 * Solutions
   * Business Leaders
   * Customer Service
   * Operations
   * Large Businesses
   * Medium Businesses
   * Startups
 * Industries
   * Ecommerce
   * Food & Grocery
   * Fintech & Insurtech
   * Transport & Mobility
   * Pet Care & Food
   * Fashion & Design
   * Health & Wellness
   * Logistics & Mobility
   * Baby & Kids Supplies
 * Compare
   * Zendesk vs. Dixa
   * Freshdesk vs. Dixa
   * Kustomer vs. Dixa
 * Capabilities
   * Dynamic Knowledge
   * Dixa Messenger
   * Chatbot
   * Quality Assurance
 * Explore
   * Customer Service Software
   * Call Center Software
   * Ticketing System
   * Help Desk Software
 * Social
   * LinkedIn
   * Twitter
   * Instagram
   * Facebook
 * Legal
   * Terms of Service
   * Privacy Policy
   * Cookie Policy
   * GDPR
   * 3rd Party Services
   * Service-level Agreement
   * Data Security

© Dixa 2023
 * Platform
   * Product Tour
   * Dixa Channels
   * Dixa Agent Hub
   * Dixa Conversation Engine
   * Dixa Discover
   * Integrations
 * Solutions
   * Business Leaders
   * Customer Service
   * Operations
   * Large Businesses
   * Medium Businesses
   * Startups
   * Ecommerce
   * Fintech & Insurtech
   * Food & Grocery
   * Transport & Mobility
 * Pricing
 * Customers
 * Resources
   * Blog
   * eBooks & Reports
   * Events and Webinars
   * Value Calculator
   * Help Center
   * Product releases
   * System status
   * API Documentation

Book a demo

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