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ELEVATE.TOGETHER.PODCAST.

The Elevate.Together.Podcast. Voices of Change in the Business of Law. Each
20-minute episode is an interview-style podcast with thought leaders from law
departments, law firms, and law companies. Our podcast features episodes from
our Expert Series; putting a spotlight on industry leaders executing bold
positions. These Experts offer unfiltered viewpoints, practical insights, and
suggest changes to implement now. Building on the success of our Impact video
program, the Elevate.Together.Podcast. offers an Impact Series featuring Elevate
customers implementing change. These customers discuss why, how, what happened,
and what's next. The Next Normal Series features Elevate’s Chairman and CEO Liam
Brown talking to forward-thinking General Counsel, law firm Managing Partners,
and law company leaders – about leadership and the Next Normal. We round out our
program with the Elevate Debate. Featuring industry leaders and Elevate Experts
supporting and defending an approach, a viewpoint, a practice. To hear what’s
happening and what’s next – tune into the Elevate.Together.Podcast. Voices of
Change in the Business of Law.


EXPERIENCE THE HARMONY OF CONTRACT HARMONIZATION

TUE, 16 AUG 2022 00:05:00 -0400



Start Smart When It Comes to Your CLM Implementation

Executing your CLM implementation smart is the topic of this lively
podcast.  Listen in and hear how the CLM market has changed the world of
corporate contracting.  Join two of the industry’s most knowledgeable resources,
Bernadette Bulacan, Chief Evangelist at Icertis and Kami Paulsen, Managing
Director at Elevate, for this conversation.

01:25 Meet Bernadette and Kami.

02:25 Legal ops teams cut their teeth on technology.  Today those learnings are
being applied to CLM implementaitons.

04:56 CLM presents a great opportunity to introduce legal technology across the
enterprise.

06:03 Big bang or a phased an enterprise CLM implementation,what's the best
approach? 

07:12 Best practice includes stage gates, iterating, starting with a smaller
universe of agreements and creating a team of champions.

08:50 Readiness includes ensuring your contract templates in order - and knowing
where they are. 

09:50 Starting with a process like NDAs provides the experience to be applied to
more complex processes.

11:20 The SOW process forces customers to look at Big Bang while starting small
has the benefit of establishing and testing processes for a larger rollout.

13:42 The Elevate and Icertis SmartStart offering is front end loaded with
harmonization for customers that don't have time for harmonization.

15:35 Once you harmonize the content developing workflows and KPIs are less
daunting.

17:02 Capturing information in an organized way pays dividends.

21:12 Prioritization and understanding organizational drivers including
consolidation, and turnaround can direct the implementation.

24:47 CLMs fail when the clients say, “This is our process, we have to do it
this way” - and we give them a faster way to implement their bad process

26:31 Challenging process is imperative, you have to be ready to take a look at
contracts, actual physical documents and the process and the people that are
working. 

27:03 Technology is not a magic bullet, build a team of champions, have
playbooks, be okay with iteration.

30:56 Programs like StartSmart and overall industry maturity have slowed the
3-year cycle of rip and replace.

31:39 Was it a training issue, or was it a change in management? what we've seen
in development in the last few years is incredible, and companies that may have
10 years ago, now with everything being in the Cloud, it's opened up this entire
new world of integrations

33:25 We are all moving very fast, if we take time in the beginning to slow down
and look at the processes, where they're broken - before we take that leap of
faith into CLM we'll benefit by having the ability to move much faster with
information and data that's reliable. 




THE EVOLUTION OF INCIDENT RESPONSE

TUE, 12 APR 2022 00:05:00 -0400



Don’t Panic and Take a Deep Breath.

An Expert series podcast, this episode covers data breaches from three angles –
legal, technology, and services.  Our host for this podcast is James Manari, a
Vice President at Elevate, and our three industry experts introduce themselves
at the beginning of the podcast.    

[00:47] Meet our guests: Melissa Ventrone, the Business Unit Leader for the
Privacy and Cybersecurity team at Clark Hill; Adi Elliott, is the COO at Canopy
Software; and Megan Silverman, is a Director in Elevate's Incident Response
Practice.

[03:43] The evolution of incident response and where the industry is today. 

[04:53] There is a consumer expectation that if you hand your information over,
a company will take the proper steps to protect it.

[07:38] Laws are struggling to keep up with technology and change.

[09:55] Lawmakers don’t necessarily understand the scope of what they're asking
companies to do in response to these incidents. 

[13:56] Affected entities are surprised at the amount of data they have and what
it contains. 

[17:05] Have a plan in place for what do we do when there is an incident, go on
a data diet, understand where your information is, know your cyber insurance
provider, know who your attorneys are going to be 

[21:34] While consumers are becoming desensitized to these incidents,
legislation is continuing to drive tighter security controls, and regulations
will continue to evolve.




ELEVATEFLEX AUSTRALIA - THE BUBBLE HAS TO BURST

TUE, 15 MAR 2022 00:05:00 -0400




AUSTRALIA AND OTHERS PRACTICING MORE FLEXIBLY.


THIS EXPERT SERIES PODCAST HIGHLIGHTS TWO LEADERS FROM ELEVATE'S FLEXIBLE LEGAL
RESOURCING BUSINESS, ELEVATEFLEX. ELEVATE DIRECTOR, PAULA FORBES, TALKS WITH DAN
HOGAN, AN ELEVATEFLEX ENGAGEMENT MANAGER, LEADING OUR ASIA-PAC INITIATIVES FOR
AUSTRALIA. PAULA AND DAN TOUCH ON TWO UNIQUE YEARS, TRENDS THEY ARE SEEING
TODAY, AND WHAT'S NEXT IN LEGAL RESOURCING.


[00:47]   EXTENSIVE LOCKDOWNS HAVE MARRED THE AUSTRALIAN MARKET FOR LEGAL
RESOURCING. 


[02:47]  AUSTRALIA RELIES ON RESOURCE MOVEMENT IN AND OUT TO REFRESH THE
KNOWLEDGE AND EXPERIENCE POOL.


[04:00] TALENT IN SHORT SUPPLY BECOMES EXPENSIVE.


[06:09] PAY A COMPETITIVE RATE, MAKE A DECISION QUICKLY, CONDENSE THE NUMBER OF
INTERVIEWS TO ONE, GET THE DECISION-MAKERS ON THAT CALL.


[06:53] TALENT WANTS AN ELEMENT OF STABILITY - LONGER CONTRACTS.


[08:01] PEOPLE ARE EVALUATING FLEXIBLE WORK AND HOW IT WORKS FOR THEM.


[10:31] WORK IS UNDERWAY ON LEARNING AND DEVELOPMENT FOR JUNIOR LAWYERS WORKING
REMOTELY.


[12:24] TODAY’S LOCATION-INDEPENDENT JOBS PROVIDE MORE OPPORTUNITY.


[13:47] THE UK AND THE US LEGAL TALENT IS STARTING TO MOVE AWAY FROM BIG LAW
FIRMS WITH BIG SALARIES.


[15:47] TALENT IS HEADING BACK INTO THE LARGER LAW OFFICES, AND THERE IS A
SALARY RACE TO ENTICE TALENT INTO ROLES


[18:12] ONE OF THE PATTERNS THAT WE STARTED TO SEE OVER 2021 WAS THE MOVEMENT OF
TALENT EVEN FROM PERMANENT OPPORTUNITIES.


[19:39] THERE IS AN INCREASE IN OPPORTUNITIES IN CYBERSECURITY, AND THE
CORPORATE M&A SECTOR IS RED HOT IN AUSTRALIA AND BEYOND.




CRISPIN PASSMORE – WE’VE BEEN WORKING ON OUR ABS

TUE, 15 FEB 2022 00:05:00 -0400



Creating a Simplified Customer Experience

Late in 2021, Elevate was the first law company to be granted an Alternative
Business Structure license in the US by the Arizona Supreme Court. This Expert
podcast features Elevate's CEO Liam Brown, our General Counsel, Steve Harmon and
the Co-founders and Partners in Elevate's law firm, Nicole Auerbach and Pat
Lamb. Crispin Passmore hosts this podcast episode. Crispin has been a resource
to Elevate, consulting on our SRA ABS license in the UK and our ABS in Arizona.

[00:49] What is an ABS - and why did Elevate want one.

[03:34] 80% of the work done in corporate law departments does not require a
licensed lawyer

[05:14] How did it work? Did Elevate face any challenges with the application
process?

[07:05] The ABS license allows us to better service our customers. We can
seamlessly

solve a customer’s problem without any elaborate explanation.

[11:36] The most successful lawyers in this model can see the solution from the
customer's perspective; they value the multi-disciplinary approach.

[14:17] The ABS license allows for properly integrating the restricted practice
of law into our broader law company deliverables. 

[16:13] Today Elevate is an expert-led, technology-powered law company.

[18:02]  As an ABS, is Elevate competing with the traditional law firms of our
customers?

[20:42] As law firms exit their ALSPs, their focus will be competing with other
law firms and the Big Four for core advice of law business.

[23:24] The emergence of ABS in the US is an important step; it's great for
customers, it's great for lawyers, and it's excellent for those that innovate.

Enjoy!




MIKE HAVEN - PERFECTION IS OVERRATED

TUE, 01 FEB 2022 00:05:00 -0400



Get To the Point of Peak Value, Then Move On

Please enjoy this Next Normal Leadership series episode featuring Elevate's
Chairman and CEO, Liam Brown, talking with Senior Director, Associate General
Counsel, Head of Legal Operations at Intel and the president of CLOC, Mike
Haven. Liam and Mike discuss the different areas of life that require
leadership, the value in followership, and balancing proactive strategic work
with reactive tactical work.




[00:44] Say hello to Mike Haven and hear how he’s balancing personal, team,
company, and CLOC ecosystem leadership.




[05:21] Eliminate time burning cycles that create marginal improvement.




[07:58] Let’s attack legal waste, start by systematically asking what we should
do differently.




[11:04] Focus on your big goals, while completing small ones.




[13:43] Yes, communication is key.




[15:42] Legal operations is bringing corporate law departments and law firms to
the table.




[18:00] A tremendous amount of business success is based on the tools,
methodologies, and information sharing.




[20:07] Change is hard, be okay with less than perfection.




[22:49] OKRs - Objectives and Key Results




[24:37] Followership defined, learning important lessons from others.




[26:09] The responsibility of professional leadership. People watch, listen,
observe, and look at the results you achieve.




Enjoy!







GO FORWARD LEADERSHIP - MAKING LAW BORING, IS INCREDIBLY EXCITING

TUE, 11 JAN 2022 00:05:00 -0400



Elevate Is Running a Differentiated Race.

With great pleasure, we share this podcast episode featuring members of the
Elevate corporate management team and our functional leadership.  The topics
covered stem from Elevate having completed ten years providing consulting,
technology, and services in the legal industry, and the occasion of Elevate
reaching $100M in revenue, which will occur in 2022.  What is enlightening about
the voices you'll hear in this recording is the confidence built on their
experience, success and the future of Elevate and the fast-growing legal
services business.




Programming Note: Each of our nine participants will introduce themselves at the
beginning of the recording while answering our first question, what two words
Our CMO and host for this podcast, Nicole Giantonio, will announce each speaker
during the recording to aid the listener.




[00:41] When you look at Elevate and our work today, what are two words that
describe our contribution to the legal market?




Stephen Allen: Stephen is Elevate's Vice President of Get Shit Done based in the
UK. Stephen describes Elevate as collaborative and empowering.




Joyce Thorne: Joyce is Elevate's Vice President of People, and I'm in Michigan
in the US. Her words describing Elevate are collaborative and supportive.




John Croft: John is the President of Elevate and is in London. His two words are
law company.




Steve Harmon: Steve is in Park City, Utah. He is the General Counsel and Vice
President of Global Services. He describes Elevate as an ecosystem that supports
integration.




Sharath Beedu: Sharath is based out of San Francisco, California, and is the
Vice President and General Manager of the Product Business at Elevate. Sharath's
two words are bold and collaborative.




Myriam Schmell: Is the Vice President of Global Sales and is out of the East
Coast of the US. Her two words are audaciousness and fearlessness.




Simon Heyrick: Simon is our CFO and is in Los Angeles, California, and his word
is practical. We have practical solutions.




Bud Phillips: Bud is in Virginia, United States, and is the CIO of Elevate. When
he thinks of Elevate, the words he thinks of are mindful and grounded.




Nicole Giantonio: Nicole is the Chief Marketing Officer here at Elevate. She
lives in New York City, and her two words are transformative and smart.




Liam Brown: Liam is the chairman and CEO of Elevate based in Los Angeles,
California. His words are deliver differently.




[05:27] Contracting with legal services companies and legal technology is not an
alternative. It is the normal way of doing things.




[08:01] Elevate is supporting the movement to recognise the value creators in
the legal ecosystem are not limited to lawyers and barred legal professionals.




[09:26] Expert-led technology-driven solutions provide predictability that
allows the practice of law to become routinised, standardised, and another part
of the delivery chain, the supply chain.




[11:16] CFOs no longer exempt the legal department from managing their spending.




[12:21] It is critical to provide the software scaffolding that allows our
customers to work differently.




[16:13] The problem with point solutions.  




[20:12] Legal may be the last - but it's time, following the footsteps of HRO,
BPO, ITO, and FSO.




[22:33] Elevate is committed to running a differentiated race. *If you don't
listen to anything else, listen to this section. 




[24:44] Seeing a 10-year path to a billion dollars– if we stay focused.




[27:37] A renewed focus on commercialising, industrialising and scaling our
inventions.




[29:18] Enabling our legal customers to move with speed and agility, supporting
the people, process and integrated technology journey. 




[32:28] Today, as part of a natural progression, technology and process elements
are being mixed and matched.




[34:28] Legal truly changes when it looks at the 'why' of what it's doing.




[35:47] Law companies and law departments will be working differently in the
next decade, and law firms will be running a different race.




[37:23] What is the "go forward" future of Elevate?




[39:55] There will be professionals interested in what we're doing this decade
who have studied a more holistic version of the practice of law.




Thank you for listening.




SOPHIE PENDER – THE ADVANTAGE OF BEING FROM 'GOOD STOCK'

TUE, 14 DEC 2021 00:05:00 -0400



Trying to Package Privilege



This podcast episode features Elevate President John Croft talking with the CEO
and founder of the 93% Club, Herbert Smith Freehills' associate, Sophie Pender.
Sophie describes her background, education experience and the work of the 93%
Club to clear a path for legal professionals from non-traditional socio-economic
backgrounds.



[00:43] A person's socio-economic background isn't immediately noticeable when
you meet them.



[06:27] The 93% Club is a nationwide student charity in the UK that supports
state school students at university. Apply named, 93% of the UK population is
educated at state schools.



[08:05] For people from lower socio-economic backgrounds, realising people judge
others based on their financial circumstances or upbringing is a shock.



[10:04] In 2020, we went from having two 93% Club societies, Bristol and Durham,
to just under 50 nationwide. It's now a fully established charity.



[14:15] We're trying to have a conversation about this topic. We need to stop
looking at people and valuing them based on their upbringing or how much money
they have in the bank.



[15:42] We're not going to change things overnight. While that happens, we want
to equip students with the necessary skills to get top employer roles.



[17:12] We work with big corporates with lots of resources and a real drought
when it comes to diverse talent to put on skills sessions.

.

[18:16] We help our members make connections to further mentorship into
sponsorship, but that's not all…



[23:06] Have the life experience conversation. It can be uncomfortable, but it
is important.




ANDY KREBS – GET LAWYERS BACK TO LAWYERING

TUE, 07 DEC 2021 00:05:00 -0400



Rid Your Lawyers of Transactional Work - And Make Your Budget Go Further

 

We’re pleased to share this Impact Podcast featuring an Elevate customer
implementing transformative change. In this episode, Elevate Vice President Jake
Hills talks with Strategic Resource Operations, Senior Manager GAT Legal
Operations at Intel, Andy Krebs. Andy and Jake discuss ground-breaking legal
cost savings initiatives at Intel.  

‘Everyone is concerned about offending their law firms by bringing up analytics.
Intel has had the complete opposite experience; law firms are grateful for the
feedback and thankful that you’re coming to them with helpful information.’ –
Andy Krebs

 

[00:40] Andy describes three changes Intel is making that are having an
impact: Aligning legal ops horizontally across the legal department, reducing
the number of outside counsel firms utilized and moving to a flexible
outsourcing model.

 

[03:02] The fundamental issue Intel is looking to solve is the unsustainable
year over year increases. 

 

[04:21] Data, and senior leadership support, helped drive compliance, including
meeting Diversity Initiatives.

 

[07:02] Intel started this journey with 300 plus outside law firms. Today they
use under 140 and Outside Counsel spend is down over 10%. In LPO, they see, on
average, almost 60% savings. 

 

‘We see phenomenal talent in this flexible workforce.’ – Andy Krebs

 

[09:39] Longer-term changes include a retainer model, online technology for
bidding on matters, greater examination of cost data, and predictive insights.

 

[11:49] Intel is making bidding more efficient for firms. Quick, simple, in and
out, not 15 rounds of presentations.  

 

[14:45] The negotiation of rates and fee structures is centralized taking that
off the attorney’s plate, which is huge in our effort to preserve our lawyer’s
relationships.

 

[18:14] What’s next for Intel? A centralized workspace, a dashboard, workflows
for everything, and full support for data collection.

 




JEFF FEHRMAN – WHY PRICING DISCOVERY IS NOT MUCH DIFFERENT THAN THE BILLABLE
HOUR

TUE, 02 NOV 2021 00:05:00 -0400



A Race to the Bottom

Welcome to an Expert series podcast featuring our former colleague and head of
our eDiscovery and document review business, John Reikes. John is now the CEO of
High Impact, a studio which specializes in litigation-related graphics. On this
podcast, John talks with eDiscovery leader Jeff Fehrman, Vice President at
Reveal Brainspace.  Jeff and John discuss eDiscovery pricing, flipping the
funnel on document review and partnership.




[00:53]  John sets the stage for our conversation, noting a misalignment between
how we pay for discovery services and how people value what they've received.




[02:37] If we measure value in risk and people time, why price it by the
gigabyte?




[04:31] The number of hours an attorney spends on a matter does not align with
the value they've brought to it.




[06:29] Hosting gigabytes are not relevant to either party, so why are we using
them?




[08:13] Any additional ancillary value, whether artificial intelligence or
applying translation, should be wrapped into one common price.




[11:37] Charge per doc, that's plain and simple.




[16:08] Can we expect success moving to a similar model on the data side of
eDiscovery?




[19:10] To charge or not to charge for hosting – it comes down to value.




[23:20] AI drives automation and efficiency and can flip the pyramid – you get
the documents you need and set aside the others.




[27:02] Advice to buyers and sellers? Commit to a partnership.




JULIAN CAGADAS - NUCLEAR DETERRENCE

TUE, 26 OCT 2021 00:05:00 -0400



Hours and Hours of Boredom Filled With Sheer Seconds of Terror

Welcome to a special edition of the Elevate.Together.Podcast. Inside the Engine
Room, where we highlight the stories and people who help bring you Elevate's
award-winning products and services.   Our host for this series is Dr. Daniel
Katz, Vice President of Data Science and Innovation at Elevate.  His guest today
is our Elevate colleague, Julian Cagadas. 




[00:50]   Let's meet Julian…




[02:12]   Someone has to answer the red phone but rest assured it takes more
than one person to 'push the button'.




[04:45] A job at Accenture and law degree start to shape a different future for
Julian.




[08:51] Law with a focus on innovation, technology, and business




[10:30] By aligning budgets, people, and technology, we apply process to the
field of law.




[11:49] Using AI and NLP, Natural Language Processing, to extract clauses and
relevant data fields from legal documents




[13:05] It's an exciting time to be in this area of the business of law. 




ENJOY!




JAMES HARTLEY - DELIVERING DIFFERENTLY

TUE, 12 OCT 2021 00:05:00 -0400



A Legal Team Took on the Might of the Post Office

This Impact series podcast episode features Elevate's Vice President of Get Shit
Done, Stephen Allen, talking with James Hartley, the National Head of Litigation
and Disputes Advisory at Freeths.  Stephen and James review HUGE complex
litigation that resulted in success for the Freeths team - on behalf of a
significant group of claimants.  Elevate gets a mention for the AI, data
analysis, and document management assistance we provided to accelerate the
review of the vast amount of case evidence.

[00:00] Let's jump in.  Stephen introduces James and the case at the centre of
this podcast. 

[01:30] Landing the case.  Perhaps 'the case' of the century.




[03:04] A significant investment of time - and the benefit of technology.




[05:02] AI in the context of data analysis and document management, which was
essential. 




[08:34] Freeths began to re-think how it does litigation.




[12:00] Creating a more sophisticated approach to analyze litigation risk.




[15:34] Clients don't want to pay for the process. They pay for expertise.




Enjoy!




THE EVOLUTION OF CONTRACTING FROM IA TO AI

TUE, 05 OCT 2021 00:05:00 -0400



Technology, Process, Content and People

Stephen Allen, Vice President of Get Shit Done at Elevate, had the pleasure of
hosting a talk with Dr. Roger Strathausen and Elevate’s Rob Couch.   Dr. Roger
Strathausen is a business consultant and acting Vice-Chair of the Supervisory
Board of the Liquid Legal Institute, a non-profit association committed to
promoting digitalisation in the legal industry.   Rob Couch is a managing
director of Consulting, focused on the contracting and CLM practice at Elevate.
Roger and Rob have put together a white paper Elevate is publishing around
contract life cycle management trends, why contract, how to contract, and who
owns the contract - a wide-ranging series of thought leadership.




[01:15] The tenet of our white paper surrounds three points:   the evolution of
contracting today, technology matters, and AI is the future.




[04:40] There is an evolution of technology occurring within the contracting
space.  AI is completely changing the rules related to contracting.




[07:30] Contracting started as a handshake and then transitioned to the lawyers
for good reasons - contracting and transactions became more complicated.




[09:44]   Technology, templates, and a library of allowed deviations. 




[11:01]    Today CLM tools have AI is part of the original design, built into
the technology use case.




[15:16]    Balancing the technical possibility of what can be done with a
compelling use case.  




[18:04]    Smart Contracts have evolved because of AI.




[19:19]    What should businesspeople who contract, and lawyers who support
them, be doing now?




Enjoy!




TRACEY YURKO – GET TO YOUR HIGHEST AND BEST USE

TUE, 14 SEP 2021 00:05:00 -0400



Constantly Loop and Improve

Tracey Yurko is the Chief Legal Officer for Bridgewater Associates. Bridgewater
is a global macro hedge front located in Westport, Connecticut, with 150 billion
dollars of assets under management.

[01:14] Tracey's role, leading the hedge fund legal department.

[04:18] Her role has evolved over the last year.

[06:57] ‘There's a whole bunch of work that needs to get done, we can't ignore
it for loftier explorations.’

[07:35]  Place value on innovation. Constantly loop and improve.

[10:00]  Successful personas that have a curiosity mindset, connect with the
business and operate digitally.

[12:00]  We can configure everything like a machine.  If you have a good
machine, you'll have consistent outcomes.

[13:52] Lawyers getting to their highest and best use through technology.

[16:24] Do you want a bunch of different hammers or a toolbox with different
tools?

[18:30] When it comes to diversity, demand more from your law firms.

[20:06] Don't be afraid to ask for mentorship and to seek mentors out.

[22:24] Leadership in tough times requires …




REENA SENGUPTA - INCREMENTAL IMPROVEMENT

TUE, 31 AUG 2021 00:05:00 -0400



Innovation is a sum of steps and tweaks. 

Part of our Next Normal leadership series, this episode features Elevate's
Chairman and CEO, Liam Brown, talking with Reena SenGupta, CEO and creator of FT
Innovative Lawyers. Reena and Liam talk about leadership, innovation, and
becoming digital.  Reena leads RSG consulting, the FT Innovative Lawyers
Programme, and is a special membership advisor to the Digital Legal Exchange.

[01:24]  In 2004, innovation and lawyers did not ever go together. 




[03:46] Moving a market. 




[05:24] It's okay to try new things, to talk about new things.




[07:23] An invention, innovation, and improvement are they different? 




[10:46] A knowledge business is democratic and requires phenomenal leadership. 




[12:50] CEOs are asking their business functions, including legal, to operate
digitally and innovate at the speed of the rest of the business.




[15:46] Only two out of 10 legal departments are digitally enabled enough to
support their companies. 




[17:08] Until that data can flow back and forth between other functions and
other digital workflows, these pools of data lose their value.




[21:53]   It's important to know when something isn't working anymore – and when
to get out.  




WARREN AGIN – PRACTICING LAW AT SCALE

TUE, 10 AUG 2021 00:05:00 -0400



The Accelerating Use of Analytics.

Welcome to another edition of Inside the Engine Room with Dan Katz, Vice
President of Data Science and Innovation at Elevate. The Inside, the Engine Room
series, focuses on the stories and people who bring Elevate's award-winning
products and services to our customers.  For this episode, Dan is joined by
Warren Agin, the Managing Director of Products here at Elevate.




[00:46] A one-minute description of Warren’s SME and data scientist role at
Elevate.

 

[02:08] Warren’s journey from 28 years as a practising Bankruptcy trustee to a
career in data science.




[04:27] Good advice, two meals, and a published paper pave the way for a career
change.




[06:57] Realising the practice of law can be different with numbers, math,
analytics, and quantitative analysis.




[10:35] Practicing law at scale.  Start with the desired outcome, the
information available at the start of the case, and in half the cases, we can
predict whether the case would be successful or not with a high degree of
certainty.




[12:32] Working on the Elevate ELM.




[14:23] ‘We're at this cusp where things will start accelerating in terms of
practising law at scale using analytics.’ 




[15:36] Senior partners, people who have 30 years of law practice and senior
positions, are fueling this movement; we're also seeing the continued growth of
programs in the law schools turning out phenomenal lawyers with technical
skills.




[18:20] The bottleneck is the real-life deployment of these technologies. It
takes time to get the engineering part down and move it into production.







SUSAN BRIGHT – ENGAGEMENT AND GETTING IT

MON, 02 AUG 2021 23:30:00 -0400



Do the Right Thing.

This podcast episode is part of our Expert series featuring Elevate's, Steven
Allen, Vice President of Get Shi*t Done, talking with Susan Bright, Global
Managing Partner for Diversity and Inclusion and Responsible Business at Hogan
Lovells. Susan and Steven discuss innovation, creating change, ESG, and
Diversity and Inclusion.

 

[01:05] Susan has a passion for diversity and inclusion.

 

[02:53] Project Redefine became about engagement.

 

[04:48] When your business is performing well, it's hard to engage people to
think differently to innovate.

 

[07:00]  Harnessing incremental change and small innovations to create BIG
change.

 

[09:27]  Allocate work well, and you achieve many different things.

 

[12:52]  Diversity, inclusion, sustainability, well-being.  Focus, motivate and
encourage others to get involved.

 

[15:57] Every boardroom is interested in ESG.   You need to have a purpose and
drive change.

 

[19:19]  Be brave and be resilient, you're pushing boundaries - you have to keep
going.




ELEVATE CO-FOUNDERS - BUILDING A LAW COMPANY FOR THE FUTURE

SUN, 11 JUL 2021 09:00:00 -0400



Celebrating A New Decade.

In celebration of our tenth anniversary, Elevate brought 9 of our co-founders
together for a conversation.  This 15 min podcast episode includes highlights
from that discussion.  

[00:27] Listen in as Kunoor Chopra reflects on early discussions to join Elevate
and the essential and immediate support of those first customers

[02:09] Pratik Patel, VP of Innovation, comments on an immediately shared
vision, a humble beginning, and our mission to move the industry forward




[03:56] Tariq Hassan, VP of Procurement Services, reflects on a customer’s
reaction to Elevate entering the market - and the impact Elevate has had on the
lives of many




[05:08] Vijoyata Lama, Project Lead, talks about her decision to join Elevate
and our willingness as an organization to address complex topics and build a
culture of acceptance




[07:08] Mark Redmayne, VP of Business Development, talks about outcome
predictability and jointly improving the businesses of our customers, never
losing focus on our values




[08:45] Elevate’s President, John Croft, talks about structuring the business
for the future, having unquestionable faith Elevate would grow into that
structure and the impact of Elevate on creating the law company market




[10:31] Joyce Thorne, VP, Head of People, reflects on establishing an
organization focused on its people 




[11:28] Lokendra Tomar, Chief of Staff and Chief Corporate Development Manager,
talks about growing faster than we thought we would grow




[11:59] Liam Brown, Chairman, and CEO talks about the speed of growth, reflects
on the state of the market in 2011, how the market has and is responding, and
the opportunity ahead




MICHELLE MAHONEY – EXPERIMENTATION AND THE INNOVATORS DILEMMA

TUE, 29 JUN 2021 00:05:00 -0400



Just do it.


IN THIS EPISODE, INDUSTRY COLLEAGUE AND FORMER ELEVATE LEADER JON KENTON
INTERVIEWS KWM'S MICHELLE MAHONEY AND ELEVATE'S PRATIK PATEL.  JON, MICHELLE,
AND PRATIK DISCUSS STRUCTURED INNOVATION AND EXECUTING AN EXPERIMENTATION PHASE
TO WORK THROUGH STEPS, INCLUDING TRANSITION TO BAU.

[00:48] Our guests start by agreeing on what innovation is…

[03:01] Applying rigor and structure. A new, more scientific, evidence-based
approach.




[06:01] Eight steps broken into four and four. The first four, democratise the
process. Then we ideate. 




[09:29] We experiment to see what does it look like? What are we learning? And
it allows us to firm up a process. 




[11:40] It's not an easy job to identify the true problem or the job to be done
- the job we're trying to achieve.




[14:04] It's called the innovator's dilemma. It's a thing. 




[16:47] Is our learning objective met? What needs to be true? And we'll have a
series of statements that need to be validated, and we validate it. It's very
evidence-based.




[20:09] Validation is important, and there's a resource scarcity issue in that
there are always more ideas than a resource to solve. 




[22:05] A database we use every day "What have we looked at previously? What
tech have we reviewed? It helps change the conversation.




[24:38] The trouble with legal is that on any given day, legal activities go
from being wildly administrative to wildly complex and require extraordinary
judgment 




> [28:38] As people begin to innovate, they get to the different maturities they
> need to get to, but they will never get there unless they decide to innovate. 




DION HARRINGTON - A MEASURABLE IMPACT

TUE, 15 JUN 2021 00:05:00 -0400



The Power of Data.

In this episode, Stephen Allen, VP of Get Sh*t Done at Elevate,  talks with Dion
Harrington, Chief of Legal Operations at Rio Tinto, about outside counsel
management and AFAs. Programs that have resulted in real savings for Rio Tinto,
including $2M in savings on a single matter - and $10M in savings, program-wide
in 2020.

[01:56] Data enabled us to focus on bottlenecks, driving transparency and
accountability.

[05:03] During 2020, as every other function had to deliver hard savings, we did
the same.

[06:34] Let’s start with a correct invoice - e-billing, timekeeping, and a legal
bill review.




[08:53] RFPs with a well thought out scope of work lead to a better quality of
bids and

effective AFA use.




[12:32] Zero to 94% of agreements signed with some fees under AFA and 88% of
those with all fees under AFAs.




[13:16] Consistency in reporting and management of all our law firm spend.




[14:47] The challenge of implementing change and the need to stick at it …




[15:25] Access to data and a clear opportunity for improvement when it comes to
gender diversity.













JOHN HURLEY - HELPING LAWYERS BUILD ENTERPRISE VALUE WITH CLIENTS

TUE, 08 JUN 2021 00:05:00 -0400



This podcast episode is part of our Impact Series, featuring Elevate customers
implementing transformative change. In this episode, Elevate's Stephen Allen,
Vice President of Get Shit Done at Elevate, talks with John Hurley, the COO of
the law firm, Foley & Lardner.

[01:39]   Today, Foley & Lardner has go-to-market swagger

[03:07]   If it’s not broken why change it?  30% of Foley’s clients have been
with the firm for over 30 years.

[05:42] John sees his role as leading continuous change management to help the
enterprise.

[08:54] This last year added a collaboration challenge; our savings grace was
our strong culture.

[11:13]  Our clients don't have legal issues; they've got business issues.

[13:52]  Direct communication and direct delivery to the client are going to
continue. Firms are exploring AI and analytics and other valuable tools to make
delivery more impactful.

[15:24]   A law firm COO has to understand the totality of a law firm, how the
pieces work and fit together, how to make the firm more efficient for partners.




GEOFFREY VANCE – RECALIBRATE FOR SPEED AND FLEXIBILITY

TUE, 18 MAY 2021 00:05:00 -0400



In this episode, Matt Todd, Vice President of Elevate’s flexible legal
resourcing business, ElevateFlex, talks with Geoffrey Vance, a partner in
Perkins Coie’s litigation practice and firmwide chair of the E-Discovery
Services and Strategy practice. Geoff and Matt talk about the rollout and
adoption of the ElevateFlex model within Perkins.  

 

 

[00:58]      Scale with a few days’ notice to meet client requests.

 

[02:49]      The instinctive reaction is to question the quality of talent. 

 

[04:31] Elevate is using creative ways to identify great lawyers quickly.

 

[06:02] Clients are reducing the number of law firms they are hiring. The
ability to say yes to more and different types of work is critical.

 

[10:12] Evaluate talent on the strengths that you’re looking need.

 

[14:09]      We identified clients likely to take advantage of this solution and
worked with those client leads and practice group leaders. 

[16:24] The number of partners with visceral reactions keeps going down, while
the number who advocate for this keeps going up.  

[17:29] This is the first of a two-part podcast. When we come back, we’ll share
the stories of success we’ve had together.







JAMES TOUZEL - DON'T TELL PEOPLE, SHOW PEOPLE

TUE, 04 MAY 2021 00:00:00 -0400



In this episode, Elevate's, Stephen Allen, VP of Get Sh*t Done, talks with James
Touzel, a partner in the UK law firm TLT.  James leads the Future of Law
practice, a multi-disciplinary team, brought together to solve problems for
clients with an emphasis on legal technology, legal transformation, and
operations.

[01:30] It's about delivering the best way that you can and anticipating future
client needs.

[04:38] Our collaboration with LegalSifter brought the ability to create new
modules based on what clients are saying.




[07:50] You want to move quickly because like any change program, you do want to
deliver on your promises.




[08:25] We’ve been looking at and helping clients with their data.




[11:00] FutureLaw is five years operationally old, we’re continuing to talk with
clients about legal transformation, helping legal departments envision what
their next-generation operating model should be.




[13:55] The hardest thing, is bringing people on the journey, nudging them,
getting people to buy in, embrace it, and engage with it.




[16:37] The level of support that we've had to build a new team in the business
was surprising.




[17:55] A number of challenger firms have become the establishment. The
willingness to challenge is part of our culture.




HELENA SAMAHA – HANG IN THERE

TUE, 20 APR 2021 00:05:00 -0400



In this episode, Elevate’s Stephen Allen, Vice President, Get Sh*t Done, talks
with Helena Samaha, the President, and CEO of Lex Mundi. Lex Mundi is the
world´s largest law firm network, providing information to its member firms
about developments in local and global law.  

 

[01:17]  Lex Mundi – the who, what, and why.

 

[02:30]  Helena’s view on innovation and strategy.

 

[04:40]  Lex Mundi is evolving – talent and technology.

 

[07:42]  Equisphere – a solution to coordinate global delivery across countries
and firms.

 

[10:42]  2021 – The state of law firms.

 

[12:49]  What’s next?

 

[14:01]  Advice on managing change.

 




GARETH HUGHES – ADAPTING TO CHANGE AND ENJOYING IT

TUE, 06 APR 2021 00:05:00 -0400



In this episode, Jake Hills, Vice President, Legal Operations at Elevate, talks
with Gareth Hughes, Director of Strategy at the international law firm Reed
Smith. Gareth and Jake talk about implementing widespread change, specifically
restructuring law firm processes to meet today's efficiency-conscious customers'
needs.

[01:08] Driving innovation, embedding technology, and process design - it's Reed
Smith's DNA

[02:03]  Clients were telling us they want accelerated delivery




[04:09] "Let's think about what a great delivery model will look like ten years
from now... let's see if we can make that happen in three years rather than ten
years."




[09:44]   The best bit is telling our clients we can do things better. We hired
our first-ever Head of Legal Engineering, focused on keeping us aligned to
change, focusing on continuous improvement.




[12:08]  Clients don't want to pay for us to reinvent the wheel. They want to
see us moving faster, moving to the next generation of working.




[15:23] When a client asks, "Can you help us solve this?" Four to five years
ago; it would have been much harder than today.

 

[17:27] Having continuous improvement in a role gives you that
freshness.  People are enjoying it.




[20:01] Professional staff can sometimes underestimate a partner's ability or
willingness to adapt, to be commercially savvy when clients drive change, it
makes a difference.

 

[20:54] Communicate, over-communicate. You can't build this stuff in a box.




ERIC LAUGHLIN - DEMOCRATISING CONTRACTS

TUE, 30 MAR 2021 00:05:00 -0400



This Next Normal series podcast features Elevate's Chairman and CEO, Liam Brown,
talking with Eric Laughlin, the CEO of Agiloft, a contract lifecycle management
software company. Liam and Eric cover change management, keeping up with
technology, and adopting both within legal.

[00:55] “I've been in legal and legal tech for most of my career. I feel
fortunate to have ended up as the CEO of Agiloft."




[02:27]  Agiloft is a no-code platform solely focused on CLM with 700 customers.




[06:45]  Giving tools to the frontline, democratizing flow and decision-making.




[07:32]  Contracting processes and contracts as a shield - a defensive weapon,
its armor.




[10:54]  Connecting contracts to commercial processes.




 

[12:06] Risk profiling, AI tells us what's in a contract and how that compares
to standards.




[13:34]  Being CEO for the first time.




[16:00]  Value creation for the business, cash, and how fast ARR is growing




[17:50]  Our customers' want us to be better at partnerships




[20:29]  I read Designing Your Life which is about taking a prototype approach
to life.




[22:32] "Leadership in tough times requires …”













ELIZABETH MILLER - IMPLEMENTING CHANGE WITH WIDESPREAD ADOPTION

TUE, 23 MAR 2021 00:05:00 -0400



This podcast episode is part of our Impact Series, featuring Elevate customers
implementing transformative change. Kunoor Chopra, Vice President of Legal
Services at Elevate, and Tashmin Ali, a Senior Commercial Attorney with
Elevate's Contract Services Business, talk with Elizabeth Miller, Head of Legal
Operations at Dolby Laboratories.

[01:00]   With inconsistent coordination and communication between stakeholders
– Dolby needed to implement change.




[03:39]  Giving the stakeholders a voice in the process.




[05:55]  Outcomes, value, and results




[08:23]  A dedicated team, teamwork, and collaboration lead to widespread
adoption.




[12:56]  The process continues to be enhanced.




[14:50]  The expected long-term impact of change – scalability, improved
coordination, and knowledge management.




[17:06]  Stakeholders involved from the beginning have a sense of ownership.




[18:05]  A focus on engagement can go a long way.







KELLY MARSH – LEGAL TECH IS OVERHEAD'S OVERHEAD

MON, 15 MAR 2021 00:05:00 -0400



Welcome to the second episode of the 'Inside the Engine Room' series on the
Elevate.Together.Podcast. Our host is Elevate's Dan Katz, Vice President, Data
Science Innovation at Elevate.  

Dan's guest for this episode is Kelly Marsh, Director, Product Development at
Elevate.  Kelly describes her experience as part of legal tech's evolution,
including the specific role Product Managers play.  Don't miss the few minutes
Dan and Kelly spend on what's next for tech-enabled solutions for Law
Departments and Law Firms.  

[00:55] How did I get here… by Kelly Marsh

[07:15] High expectations, very few on the ground legal tech and ops resources 

[09:15] What it means to be a Product Manager

[09:56] The user experience is critical

[11:41] Meeting lawyers where they work – at the document level

[13:03] Multiple personas multiple needs

[15:00] Clause-level review - that's what I'm talking about

[16:19] Conceptual search

[18:38] The overhead identify crisis

[20:05] Advanced contracting…








JOANNE MONCK, OBE - TRANSGENDER RESPECT AND DIGNITY

TUE, 09 MAR 2021 00:00:00 -0400



As part of our Expert Series featuring Elevate's President, John Croft, Joanne
Monck, OBE shares her perspective as a transgender person navigating the world –
at home, at work – and during COVID.   

 

[01:28]                Joanne…

[03:07]                School life…

[04:45]                Family life…

[07:31]                  A big decision and a multistep process.

[10:35]                  Work-life…

[13:09]                  "The ability to accept equality."                

[15:10]                   The importance of support networks to the transgender
community.

[16:04]                  How an employer can help.

[18:08]                  The right to be treated with dignity and
respect.             

[19:29]                  Microaggressions and feeling hate.

[21:04]                  Standing up and being recognized.

         




VARUN MEHTA – AN AUTHENTIC LEADER

TUE, 02 MAR 2021 00:05:00 -0400



This Next Normal leadership series podcast features the Chairman and CEO of
Elevate, Liam Brown, and Varun Mehta, the CEO of FACTOR.  

FACTOR is a managed legal service provider.  A real and engaging exchange
between two law company CEOs on leadership.  

[00:44]             Varun’s journey

[03:18]                Taking the CEO seat

[07:01]                The Pandemic CEO

[09:40]               The opportunity for law companies

[11:55]                 Factor … an authentic brand

[14:41]                 There is no reason Law Companies can’t be billion-dollar
businesses

[15:57]                 Mentorship

[17:30]                 The CEO role in ensuring an effective board

[19:00] Highly effective questions                    




BILL HORNE – PAINT A PICTURE OF THE FUTURE

TUE, 23 FEB 2021 00:05:00 -0400



This Next Normal leadership series podcast features the Chairman and CEO of
Elevate, Liam Brown, and Bill Horne, the CEO of Quovant.  Quovant is a legal
spend management and data analytics solution provider, clearly a competitor of
Elevate.   It's refreshing to hear this exchange between two experienced CEOs
talking about leadership in these challenging times.

[01:46]                  A career fixer, Bill enlightens us to his process and
the path to becoming a fixer – not a role you see advertised

[03:54]                  A surprising learning, understanding the relationship
between a corporate GC and law firms – specifically the sensitivity around the
relationship

[09:32]                  In nine months, this is going to be great – trust me,
and the data

[13:36]                  Being a CEO in 2020…

[16:44]                  Empathy and running a business… we're still capitalists

[18:54]                  Leading through economic cycles requires bringing new
tools to the table

[22:26]                  New - or want to be - CEOs - Tune in to Inside Bill's
Brain: Decoding Bill Gate on Netflix

 




JASON BARNWELL - DRIVING VALUE IN THE ENTERPRISE

TUE, 16 FEB 2021 00:05:00 -0400



Welcome to our Elevate Debate series.   Featuring industry leaders and Elevate
Experts supporting and defending an approach, a viewpoint, or a practice.

 

This episode features Elevate co-founder and Head of Innovation, Pratik Patel,

with Jason Barnwell, Microsoft, Assistant General Counsel, and leader of
Modern. 

 

Modern is driving the strategy and execution to digitally transform and
modernize Microsoft's legal department practices and ways of working.

 

 

[01:22] Topic:  If you're a general counsel and you can't drive 1% net earnings,
you should step aside

[02:17] Let's make it spicy; 1% is not enough 

[03:37] The First point of descent, if I'm a GC, I will probably over-index on
long term value

[5:50] Velocity – structure around inputs and outputs

[7:10] Reactive legal depart response

[9:03] IACCM survey suggests 9% of revenue; could be net income leakage during
the contracting process

[12:12] There is a need for a mind shift

[13:25] Many see themselves as a risk manager

[15:20] Legal has access to business intelligence that can assist the business
and drive value

[17:10] Love the idea of activating entrepreneurism

[18:00] The Socratic question

 




ERIC DETTERMAN – PRODUCTIZATION AND MACHINE LEARNING

TUE, 02 FEB 2021 00:05:00 -0400



Welcome to the first episode of the 'Inside the Engine Room' series on the
Elevate.Together.Podcast.  Hosted by Elevate's Dan Katz, Vice President Data
Science Innovation at Elevate.  

Dan's guest for this episode is Eric Detterman, Elevate's Vice President of Data
Engineering and Solutions.  Dan and Eric focus their discussion on the business
of law problem resolution.

[01:50]          Eric is an economist with a statistical background

[04:30]         Statistical models for prediction – quantitative trading

[09:15]          He joined LexPredict, to bring a focus to productization

[10:20]          Solving metered problems for a specific customer

[12:17]           How to decompose a product

[13:00]          How to build a product - with machine learning

[14:19]           Customers focus on workflow and the front-end interface

[15:28]          We focus on the engine room and building a sound foundation…




CAROLYN HERZOG - FEEDBACK IS A GIFT

TUE, 26 JAN 2021 00:05:00 -0400



Elevate’s Chairman and CEO, Liam Brown, talks with Carolyn Herzog, EVP and
General Counsel of ARM Limited, the worlds leading semiconductor and IP
company. 

During this episode, Carolyn shares her career journey, a focus on culture and
ethics. Why meeting people where they’re at is essential. Listen closely to the
section on the value of feedback. Once again, we’re hearing a legal leader
focused on business and enterprise thinking.




[01:15]   Speaking French and playing the violin…

[03:36]   The World Bank, law school, and cybersecurity

[07:28]   People need to feel they are developing

[12:13]   Helping the business understand the value of the law department

[12:44]   Perception is reality, feedback is a gift

[14:41]   Authoring an AI ethics framework

[16:57]   A strong and unique culture  

[19:31]   When you lead, you’re asking people to trust you

[21:08]   Leadership in tough times requires…




ENJOY




NICK HUMPHREY - A HIGH PERFORMING LAW FIRM

TUE, 19 JAN 2021 00:05:00 -0400



This episode is part of our Next Normal leadership series featuring Elevate’s
Chairman and CEO, Liam Brown, talking with Nick Humphrey, the Managing Partner
at Hamilton Locke.

Hamilton Locke is an agile corporate law firm - with offices in Sydney and
Melbourne, Australia. A firm established as an evolution of the legal industry
focused on aligning its people with clients.  




Skeptical? 27 minutes from now – you won’t be. 




[01:40]   Right place, right time

[02:25]   Nick interviews 100s of people on leadership and building teams

[05:50]   Dusting off a tested response plan

[11:17]   Ideas and problem-solving – work completed by early-stage team members

[12:56]   Wellness and mental health – a study and report that lead to change
and having an impact

[14:37]   Layers of complexity and creating a culture of trust

[16:19]   Smart, passionate people doing good work

[18:10]   How to help people work digitally

[19:10]   Dealing with every aspen of your life

[19:30]   A different MP approach, a mentor, a friend

[20:44]   Gratitude, mindfulness, and a positive mindset

[23:05]   How to find balance

[25:57]   20 years from now, I will look back and 2020 and be proud of ...

ENJOY!













JASON BOEHMIG - DIGITALLY NATIVE CONTRACTING

TUE, 12 JAN 2021 00:05:00 -0400



This Next Normal Leadership series podcast features Elevate'sElevate's Chairman
and CEO, Liam Brown, talking with Jason Boehmig, CEO of Ironclad, a digital
contracting platform for legal teams.  During this episode, we learn why the
Ironclad solution is not just another CLM and how Jason and his team are leading
the transition from start-up to a thriving law company.

Episode highlights include: 

1.  [01:44] – Ironclad traces back to Jason's early career on Wall Street

2.  [02:38] – Legal professionals making better decisions through software and
code

3.  [05:14] – The adaptation of contracts to the digital world

4.  [08:35] – Hype cycle hiring

5.  [11:25] – A contract management system people enjoy using

6.  [16:10] – Curiosity and a growth mindset

7.  [19:25] – Fewer fires, but they burn hotter

8.  [22:05] – The Score Takes Care of Itself by Bill Walsh

9.  [23:13] – Honeybee Democracy – how bees make decisions

10. [24:36] - Leadership in tough times requires …

 

 




ESTHER CHO – THE POWER OF A DISTINCT FIRM CULTURE

TUE, 05 JAN 2021 00:05:00 -0400



This Next Normal Leadership series podcast features Elevate's Chairman and
CEO, Liam Brown, talking with Esther Cho, Shareholder and Chair of the Executive
Committee at Keesal, Young & Logan.  KYL is doing innovative work in financial
services, maritime, environmental, employment, and complex business litigation.

Esther took on her role as the Chair of the Executive Committee at KYL
immediately before COVID and the need for a WFH directive.  Esther has engaged
in several firm initiatives in the ten months following while continuing to
practice law. KY Labs, diversity and inclusion, and the Community of Legal
Innovators, to name a few.  

‘We've done a lot of great work in our diversity and inclusion space. Clients
are asking us to do better, which I love because when clients ask us to do
better, then we stop everything and we figure out how to do it better.’

– Esther Cho

‘I believe that many clients, they're looking for evidence, tangible evidence of
what are you doing about improving all of our organization's participation and
representation of the societies and the communities that we're part of.’ 

- Liam Brown




Episode highlights include:

1.   [01:15] - Esther’s KYL journey

2.   [03:42] - Let’s make it official… a new leadership for the firm

3.   [05:49] - KP Labs – an innovation experiment

4.   [07:04] - Lawyers as innovators

5.   [09:50] - An important and distinct firm culture

6.   [15:38] - The real diversity problem - retention

7.   [17:43] - Planting trees for diversity and inclusion, ‘putting in the hard
yards’

8.   [18:46] - Taking real action with the Community of Legal Innovators

9.   [21:00] - Leadership in tough times requires …

10. [22:13] - A culture of support during an important personal time

 

 




DANNY GILBERT - A FIRM THAT MATTERS

TUE, 15 DEC 2020 00:05:00 -0400



This Next Normal Leadership series podcast features Elevate's Chairman and
CEO, Liam Brown, talking with Danny Gilbert, the Managing Partner of Gilbert +
Tobin. Gilbert + Tobin is a firm of over 830 persons with offices in Sydney,
Melbourne, and Perth. 

During this surprising episode, Liam and Danny cover BIG topics in a quick 20
minutes.   Including leading during challenging and changing times, the need to
embrace change - specifically technology, and meeting and exceeding expectations
– as a leader with a viewpoint, a provider of solutions - and a contributing
member of the greater community.  

'You have to be on top of the technological changes and the new software systems
that are going to become available across everything we do, and there's probably
very little we do that can't be automated' - Danny Gilbert.

 

Episode highlights include:

 

[01:01] –  The beginning, the middle, and G+T today… one of Australia's leading
corporate law firms

[02:47] –  A firm that matters, an influencer firm…

[06:35] -  For a society to work, all of the constituent elements of that
society need to step up…

[10:15] – As a leader, you have to have a view that is carefully thought about
and expressed

[13:41] -  Danny is feeling both prepared and optimistic

[14:28] -  Technology enables complex work - and increases expectations around
capacity and delivery

[18:15]  - You need to be on top of technological changes… if automation is
going to take expense out of the business, then clients expect you do that

[19:15] -  Meeting the expectations of colleagues and clients while running a
business … profitability and financial strength are incredibly important

Enjoy




JOHN CROFT - TAKE ACTION FOR DIVERSITY, EQUITABILITY AND INCLUSION

TUE, 08 DEC 2020 00:00:00 -0400



In this Expert Series episode, Elevate's President, John Croft, talks with
Elevate's Global Head of Equitability and Inclusion, Jacquie Champagne, and
Elevate's Vice President of Technology and Digital Consulting, Brian Kuhn.

John, Jacquie, and Brian discuss a digitally enabled diversity, equitability,
and inclusion strategy.   Placing a focus on data, trends, insights, and
actions.

Identification adds complexity to the task on hand. Jacquie Champagne says there
is a 'reliance on asking people to self-disclose' and 'legal is notorious for
holding back when asking direct questions about identities'.

Episode highlights include:

 * [03:07] - Law departments want their law firms to walk the walk
 * [04:58] - Diversity, equitability, and inclusion indicators …
 * [08:46] - Data driven trend information…
 * [10:10] - Create a checklist, review indicators and analysis - measure
   inclusion
 * [11:49] - Facilitate solutions and get to the root of the issue
 * [13:16] - DE&I metrics, KPIs, dashboards - establish a baseline          
 * [15:30] - Data that indicates a trend, a foundation for action 
 * [17:03] - Understand your big picture goals – figure out and execute a
   strategy


Enjoy!




BENDITA CYNTHIA MALAKIA - ADJUST FOR UNCONSCIOUS BIAS

TUE, 01 DEC 2020 00:05:00 -0400



In this Expert Series episode, Elevate’s President, John Croft, talks with the
Global Head of Diversity and Inclusion at Hogan Lovells, Bendita Cynthia
Malakia.  

This is a real conversation on deliberate equitability, diversity and
inclusion. Bendita and John touch on the need for change specifically on
unconscious bias. They talk about recognizing our legal colleagues who are
underrepresented, the key issues facing the legal industry, and the impact of
diversity initiatives on business. 

Episode highlights include:

 

1.   [01:11] – Why is deliberate equitability and inclusion important to
Benedita and to Hogan Lovells

2.   [04:53] – Individual partners drive Diversity and Inclusion success

3.   [07:07] -  Using a business case to advance the underrepresented…

4.   [09:49] – There is no magic in diversity… adjust for unconscious bias

5.   [11:46] -  Generational diversity … creating a workplace that honors a the
workers style of working…

6.   [14:40] -  A generation ago older people could opt out of the
conversation…now they need to engage…there is an expectation that a statement is
made

7.   Supporting digital from the inside

8.   [18:39]  - We can’t always think of ourselves as the smartest people I the
room… the stakes are high

9.   [22:08] - It takes resources to execute effectively

10. [23:13] – More progress has been made in the last six months than the prior…

 

Enjoy

 

 




STEVE HARMON - A T-SHAPED GENERAL COUNSEL

TUE, 24 NOV 2020 00:05:00 -0400



In this Next Normal podcast episode, Elevate’s Chairman and CEO, Liam Brown,
talks with Elevate’s General Counsel and Secretary, Steve Harmon. A Co-founder
of CLOC, Steve joined Elevate from Cisco in November of 2018.  




In this episode you’ll learn of Steve’s journey to Cisco and Elevate. His
mission to push simplification and the importance of simplification in the
business of law.   Steve will elaborate on his non-legal duties as an executive
leader - and offer insight into the CEO, General Counsel relationship.




Episode highlights include:




1.    [01:43] – The road to Elevate

2.   [04:07] – Make room for T-Shaped professionals

3.   [06:52] -  Supporting the CEO – goes beyond legal advice

4.   [11:45] – Leadership beyond legal

5.   [17:13] -  Pushing simplification

6.   [23:39] -  Supporting digital from the inside

7.   [25:41]  - Balancing improvement and risk

8.   [31:12] - Leadership in tough times requires…

Enjoy







MONICA RISAM - A BUSINESS STYLE GC

TUE, 17 NOV 2020 00:15:00 -0400



In this Next Normal podcast episode, Elevate’s Chairman and CEO, Liam Brown,
talks with  Monica Risam, Group General Counsel and Company Secretary of Lombard
International, a global leader in wealth structuring solutions.

Monica describes her career journey, the mentorship she received, and the
leadership approach she embraced in this thoughtful conversation.  Balancing
kindness with getting things done - and a quote from Maya Angelou - this
25-minute episode is a must-listen for the lawyer transitioning to a General
Counsel or Associate General Counsel role.  

“People will forget what you did and what you said, but they will never forget
how you made them feel.” – Maya Angelou




Episode highlights include:

1.    [01:20] – Monica makes a move - from Weil Gotshal to GE Capital

2.    [06:13] – To be successful in-house, be interested, excited, and focused
on the business

3.    [08:54] -  Making decisions and offering judgments as a GC, you need to
understand the business problem

4.    [11:10] – To listen and incorporate others' viewpoints, we need to slow
down…

5.    [16:45] -  Getting things done - is a combination of floating above and
diving deep – communication is key

6.    [19:53] -  'People will forget what you did… they will never forget how
you made them feel.'

7.    [24:13] – We’re looking to digitize…

8.    [26:01] - Leadership in tough times requires…




Enjoy




JOEY SEEBER - MEASURE RESULTS

TUE, 10 NOV 2020 00:15:00 -0400



Law company Level Legal is focused on giving legal and corporate customers the
best possible solutions, simply, efficiently and for the best value.   As the
Level Legal leader and CEO, Joey Seeber is focused on results and leading with
optimism.  

In this Next Normal podcast episode, Elevate’s Chairman and CEO, Liam Brown,
talks with Joey about running a law company in 2020, the changes in the legal
industry driving an accelerated pace, and Level Legal’s investment in
infrastructure.  




Episode highlights include:




1.    [01:28] – An entrepreneur at heart, Joey’s career included detours
including being Mayor of Tyler, TX.

2.    [03:49] – Joey notes that change is accelerating as many in the legal
community are recognizing opportunities for improvement.

3.    [05:25] -  Level Legal is seeing an opportunity for investment including
access to talent, now that the boundaries of physical capacity have been
removed.

4.    [06:17] – Leadership, outcomes and being mindful of the desired result.

5.    [09:47] -  Yes, for Level Legal they see this as a time for optimism.

6.    [11:21] -  Liam talks about building trust by solving difficult problems
together.

7.    [15:18] – We close with Joey answering the question: Leadership in tough
times requires…




Enjoy










RICHARD GIVEN - PERSPECTIVE MATTERS

TUE, 03 NOV 2020 00:00:00 -0400



Richard Given thrives on re-thinking the way to provide legal services. As
General Counsel and Company Secretary of 10X Future Technologies, a FinTech
established to transform banking; he is responsible for corporate governance,
partnership compliance, and best practices at 10x.

In this Expert Series episode, Richard Given joins Elevate’s President, John
Croft, to discuss deliberate equitability and inclusion. We're pleased to share
this conversation between two white, non-diverse men talking directly about
deliberate equitability and inclusion. Why it is essential, and what they're
doing to support equitability and inclusion within the legal sector.

Richard shares his experience, the importance of being an ally, and the shift
needed to build a business based on outcomes. Setting an example and encouraging
General Counsel to demand a behavior change ensures their legal providers
include diverse perspectives. He explains the importance of recognizing the
differences and challenges that people face to help them succeed.

We cover a lot, including:

 * [02:24] - The necessity of white men (of all) to engage in Deliberate
   Equitability and Inclusion.
 * [04:27] - Why diverse perspectives create the best business outcomes?
 * [06:20] - Can law departments, law firms, and law companies drive an
   Equitability and Inclusion culture?
 * [08:25] - What does a good equitability and inclusion program look like?
 * [11:46] - How law departments' buying behaviors impact the way law firms and
   law companies deliver their work?
 * [14:16] - How Law firms are responding.
 * [17:11] - Navigating what remains of ‘the boys’ club’ mentality in the
   corporate culture?
 * [18:34] - 10X efforts towards Deliberate Equitability and Inclusion.
 * [20:24] - A diverse group of people delivers a better business result.


 

Enjoy!

 

 




CARYN SANDLER - INNOVATION AS A SERVICE

TUE, 27 OCT 2020 00:00:00 -0400



Caryn Sandler, Partner and Chief Knowledge & Innovation Officer at Gilbert +
Tobin, joined our Impact Podcast Series to share her experience implementing a
significant and disruptive document review unit.  Her goal? Deliver the best
document review solutions to clients.

GT Docs is the name of this innovative, centralized document review unit and
platform to support regulatory and litigation matters.  

In this episode, Stephen Allen, the VP of Get Sh*t Done at Elevate, and Caryn
Sandler talk about planning and implementing efficient change that meets user's
needs - and provides a high-quality work product.

Caryn said – “What GT Docs does for us - it allows us to have a platform from
which we can continue to innovate and rethink legal service delivery."

Click on the links below to hear what we have covered in our first episode of
Impact Series:

 * [00:51] - Caryn realized it was the right time to move to a Knowledge
   Management role.
 * [04:37] - Caryn describes a change she delivered within G + T.
 * [07:58] - How G + T implements change.
 * [13:17] - After implementing GT Docs, G+T surpassed its initial utilization
   estimates.
 * [15:55] - Caryn’s thoughts on the benefits of radical change.
 * [18:42] - How GT Docs helped G + T achieve their business targets.
 * [21:05] - GT Docs as a competitive advantage.
 * [22:35] - Key advice from Caryn to deliver a successful change project.


 

Enjoy!




MATT FAWCETT - A DIGITALLY OPTIMIZED LEGAL DEPARTMENT

TUE, 20 OCT 2020 00:00:00 -0400



Matt Fawcett, Senior Vice President, General Counsel, and Chief Compliance
Officer handles legal affairs worldwide at NetApp. Under his leadership,
NetApp's digitally optimized legal department has earned several innovation
awards. Elevate's Chairman and CEO, Liam Brown, and Matt cover the concept of
digital work, the burnout some are experiencing as digital workers, and
transitioning from lawyer to lawyer leader to business leader. 

Matt said – "Every Lawyer would do themselves a huge favor if they just learn
how to read and understand financials."

Matt elaborates on how a Law department is changing, the executive team's
responsibility to innovate, and explained why a Lawyer needs to have the
technical knowledge to be successful in this digital world. 

Click on the links below to hear what we covered in this episode:

 * [01:06] - How Matt has found career satisfaction through a series of
   missteps.
 * [03:02] - Mission Explained – NetApp made a massive transition and
   transformation to continue to be a dynamic, growing company.
 * [08:28] - How is NetApp's legal department responding during this critical
   time?
 * [12:36] - Is leaning into digital work blurring our lives
 * [14:48] - How is NetApp embracing collaboration through modern digital
   working?
 * [17:55] - Why are GCs migrating into leadership roles
 * [20:14] - Matt advises young Lawyers – things that a Lawyer should learn.
 * [24:47] - A Book at leadership that influenced Matt Fawcett.
 * [26:15] - "Leadership in tough times requires …"





Enjoy!

Subscribe to our podcast, our newsletter, write a review, and send
your comments.

Tag us @ElevateServices on Twitter or LinkedIn.

 




KAREN KLEIN - LAWYER LEADERS IN THE C-SUITE

MON, 12 OCT 2020 00:00:00 -0400



Karen Klein, Chief Legal Officer and Corporate Secretary at Relativity and Liam
Brown discuss legal professionals as leaders, identifying several reasons we're
seeing legal leaders advancing within a business. In this episode, Karen
elaborates on leadership traits of lawyer leaders – several of which were
clearly (and naturally) on display in this conversation. 

Karen explains that to help make a best-informed business decision, a lawyer
should provide a balanced view to management, influencing with their knowledge
of the law and their business knowledge. She said that to maintain a healthy
relationship, management, and the GC should have a level of trust, transparency,
and freedom to give advice.

Click on the links below to explore what we have covered in this Episode of our
Next – Normal Series.

 * [01:00] - Karen explains how her professional journey came full circle by
   joining Relativity.
 * [06:10] - Characteristics of leaders and managers in the words of Karen
   Klein.
 * [07:34] - To become a valuable advisor, a lawyer should learn the business.
 * [09:50] - The role of the lawyer leader in business and with the
   stakeholders.
 * [14:09] - Transparency is necessary to maintain a level of trust.
 * [15:05] - The role of legal in business decisions.
 * [18:23] - Strategies to deal with conflicting data.
 * [19:27] - Traits of winners (and losers) in the legal profession – Karen's
   9/11 experience.
 * [21:32] - Karen’s recommendation for business leaders in the time of crisis.
 * [23:22] - “Leadership in tough times requires………..”


 

Enjoy!




JARED GALE - THE LAWYER BUSINESS LEADER

TUE, 06 OCT 2020 00:00:00 -0400



Dole Food Company, Vice President, General Counsel & Corporate Secretary
–  Jared Gale joins Next-Normal Leadership Series host - Liam Brown, Elevate’s
CEO, to reflect on the general counsel role and the opportunity to be a business
adviser with legal expertise. 

As an early career firm lawyer, Jared recalls working with a General Counsel
fully engaged in the company’s business, participating in non-legal business
decisions. After joining Dole Food Company, Jared similarly approached his
in-house role, advancing to the top legal position as General Counsel. 

Jared explained that to represent a company, one should understand their
customers’ business, how they operate, and what’s important to them, their
goals, what they want to accomplish or protect.

Click on the links below to see what we have covered in this episode:

 * [00:55] - How Jared rose from Litigation associate to General Counsel of Dole
   Food Company.
 * [02:26] - Jared’s different roles at Dole.
 * [06:07] - Mission of the Dole Food company explained.
 * [07:34] - Every business has its footprint – Take responsibility for your
   effect.
 * [09:54] - How has the changing environment changed how a CEO thinks about the
   law department?
 * [12:06] - Advice to younger lawyers – Don’t Silo yourself.
 * [15:03] - How is Jared encouraging legal departments to see their roles as a
   moral compass for the company?
 * [17:21] - Jared explained the areas of improvements that could help the Law
   school experience produce better lawyers and produce better society
   contributors.
 * [21:47] - Understand how to approach a situation in challenging times for
   greater collaboration.
 * [24:18] - “Leadership in tough times requires…”


Enjoy!




NICOLETTE HENFREY - BRINGING CALM TO A CRISIS

TUE, 29 SEP 2020 00:00:00 -0400



This episode features Liam Brown, Elevate’s CEO and Chairman, and Nicolette
Henfrey, EVP, General Counsel and Company Secretary of the Intercontinental
Hotels Group. Nicolette reflects on how IHG, a global hospitality company,
managed rolling closures and the regulatory requirements for reopening. She
talks about the New Normal and how IHG ensures their teams have the energy for
the Next Normal.

Nicolette joined IHG in 2001, her role includes overseeing the IHG approach to
corporate governance, risk management, insurance, regulatory compliance,
internal audit, legal, and hotel standards.

In this episode, Nicolette explains that how the right balance between human
interests and responsiveness is vital for business during a crisis. IHG has the
benefit of, a crisis management response team that is decisive in it’s course of
action. Nicolette, describes how they navigated working within different
countries adhering to worldwide shutdown management plans and regulations. She
notes that – maintaining one's motivational level and clear communication helps
prioritize while working at an unsustainable pace.

Nicolette said – “Don’t do things that you don’t need to do. Work on your
priorities”- resilience, trusting your judgment, and collective wisdom helped
IHG to get through to where they are today.

Liam and Nicolette agree that the introduction of Recharge days can increase
self-awareness.

We covered a lot about how IHG dealing with the crisis; click on the links below
to listen:

 *  [01:47] - A lawyer trains to deal with Uncertainty.
 * [02:33] – The totality of response requires getting the balance right.
 * [04:01] - Decisiveness is Critical – how IHG refreshed crisis management
   tools.
 * [05:16] - Nicolette explains how their strategies changed due to changing
   priorities.
 * [08:10] - People need to be extremely flexible to adapt to the New-Normal –
   How is IHG ensuring that well-being is at the core of workforce resilience?
 * [10:48] - IHG introduced Recharge days for managing energy.
 * [13:47] - When you don’t have a playbook – trust your judgment – there is no
   right or wrong.
 * [15:41] - IHG Global approach includes a degree of regional nuance and
   flexibility.
 * [19:41] - Strong Teamwork is needed to progress through the different phases
   of the COVID-19 pandemic.
 * [20:36] - Defining your goals & principles can help during uncertain times.
 * [23:47] - “Leadership in tough times requires…”


Enjoy!




NICK HUMPHREY -THRIVE FOR STRUCTURE AND CULTURE

MON, 21 SEP 2020 00:00:00 -0400



In this episode, host Nicole Giantonio welcomes Nick Humphrey, Managing Partner
at Hamilton Locke, to talk about how Nick and his colleagues created a law firm
with a structure and culture they call ‘THRIVE’. Nick and his team spent a
couple of years on research and planning to develop “THRIVE” to build a firm
that is both agile and lean; focuses on client and people experience. They have
built a people-centric business by creating a vibrant culture that drives the
best client experience. Nick explained how culture & diversity play a great deal
to win clients.

Hamilton Locke is “An agile corporate law firm, established as an evolution of
the legal industry, focused on aligning the interests of its people with
clients.” It is a culture-led fastest-growing law firm in Australia. 

 

Nick Humphrey, has been recognized as one of Australia’s leading private equity
and M&A lawyers. He is the chairman of the Australian Growth Company Awards and
author of an author of several best-selling books, including “Maverick
Executive: Strategies for Driving Clarity, Effectiveness and Focus”; “Penguin
Small Business Guide,” and the “Australian Private Equity Handbook.”

Click on the links below to hear what we covered in this episode:

 * [01:02] - What is the ‘Thrive Model,’ and how Hamilton Locke utilizes it to
   evolve the legal industry?
 * [05:08] - How client experience and people experience are interrelated?
 * [06:30] - Two Examples: Why culture becomes the deciding factor?
 * [08:48] - The story behind Hamilton Locke’s success.
 * [11:20] - Why is Hamilton Locke trying to put an end to time-based billing?
 * [15:16] - Which technology is Hamilton Locke focusing on?
 * [16:03] - Over 100 deals in four months by focusing on client and people
   market.


 

Enjoy!




JOE WOODS - TAKING LAW FIRM BILLING TO THE NEXT-LEVEL

MON, 14 SEP 2020 00:00:00 -0400



This episode features Pratik Patel, the Head of Innovation at Elevate, and Joe
Woods, COO at Lane Powell, a nearly 200 lawyer firm in the Pacific Northwest.
Pratik and Joe talk about Technology, the transition to a work from home
environment, and the results of effective technology implementation.

Joe Woods describes his journey to COO, sharing insights and specifically how
Lane Powell transitioned to remote work; including the centralization of billing
processes and choosing the right partner.

Joe Woods said - "For law firms to be truly successful in today's dynamic
environment, they need to truly partner with vendors." And explained that
People, Process and Technology – is the right order to revamp a process.

Pratik Patel co-hosts a wide-ranging conversation on the building of the Elevate
Manage Billing module. Explaining that the value lies in how the technology fits
into the law firm processes.

We cover a lot, including:

 * [03:37] - Interesting facts about Lane Powell that entice Joe Woods to join.
 * [04:57] - Opportunities and challenges that Joe focused on first.
 * [06:21] - Implementing billing technology to streamline billing operations.
 * [07:36] - Blending technology and people's expertise.
 * [09:20] - Role of technology in processes and how Lane Powell has increased
   the technology adoption rate.
 * [11:13] - How user feedback plays a critical role in defining a process and a
   technology solution.
 * [12:43] - Does remote-work impact the adoption of technology?
 * [15:13] - Four fundamental aspects of Elevate’s Manage Billing Module. 
 * [16:00] - How has Elevate's Manage Billing Module impacted Lane Powell's
   journey so far, and what results have they achieved?
 * [18:52] - Tips from Joe Woods to implement technology solutions.


Enjoy!




BRIAN KUHN - “KNOW ME DATA” – CUSTOMER-EXPERIENCE TRANSFORMED

WED, 26 AUG 2020 02:30:00 -0400



In this episode, Brian Kuhn, Vice President & General Manager of Elevate’s
Digital Strategy & Solutions Business, joins host Nicole Giantonio to discuss
digital design thinking, digital transformation - which represents one-third of
all IT spend globally, - and that today’s organizations are using digital to get
closer to end-users by accessing know-me insights.

Brian said - "The machine will be a blunt instrument unless it incorporates the
understanding of human beings who know those processes the best."

Listen to hear his insights and experiences using technology and design thinking
to digitally transform the legal operations and showing “know-me” insights to
the end-user.

Click on the links below to hear what we covered in this episode:

 * [00:44] - How digital transformation Impacts the legal industry?
 * [01:54] - Is the falling cost of technology, creating a risk?
 * [02:35] - Law Firms in Transition 2019: An Altman Weil Flash Survey
 * [03:21] - An Example where Brian explained how he is transforming the digital
   strategy at Elevate and why choosing the best technology is the critical
   element to drive the value.
 * [05:26] - Dichotomy between machine learning and human learning – How Elevate
   has taken advantage of both to develop a scalable process for a customer?
 * [07:41] - Does embedding the design thinking into the business processes
   yielding better results?


o  According to a McKinsey study, design-led companies had 32% more revenue and
56% higher total returns to shareholders compared with other companies.

 * [08:54] - Is technology becoming more configurable and less expensive?


o  Businesses spent $1.2 Trillion in 2019 on Digital Transformation to grow, and
in 2020, the worldwide IT spending is projected to total $3.9 trillion.

 * [11:22] - The reason why the Fortune 500 CEOs are investing in AI.
 * [12:48] - How can we persuade the stakeholders to embrace digital
   transformation for growth?
 * [13:43] - How is Elevate using the Design thinking and User-Story Mapping
   tool to identify issues in the customer’s business processes?
 * [15:58] - Design Thinking hasn’t been commercialized as an offering at scale
   yet within the legal industry.


Enjoy!




INTRODUCING THE ELEVATE.TOGETHER.PODCAST.

FRI, 10 JUL 2020 00:00:00 -0400



Launching this September

The Elevate.Together.Podcast. Voices of Change in the Business of Law.

Each 20-minute weekly episode is an interview-style podcast with thought leaders
from law departments, law firms, and law companies.

We’re launching our podcast with episodes from our Expert Series; putting a
spotlight on industry leaders executing bold positions. These Experts offer
unfiltered viewpoints, practical insights, and suggest changes to implement
now.   

Building on the success of our video program of the same name, the
Elevate.Together.Podcast. will offer an Impact Series featuring Elevate
customers. These are Voices of Change in support of business stakeholders or the
clients they advise.  

The Next Normal Series features Elevate’s Chairman and CEO Liam Brown talking to
forward-thinking General Counsel, law firm Managing Partners, and law company
leaders – about the challenges – and learnings – resulting from this new normal
and what’s ahead within the Next Normal. 

We round out our program with the Elevate Debate. Featuring industry leaders and
Elevate Experts supporting and defending an approach, a viewpoint, or a
practice.  

To hear what’s happening and what’s next – tune into the
Elevate.Together.Podcast. Voices of Change in the Business of Law.

Subscribe to our podcast, our newsletter, write a review, and send
your comments.

Tag us @ElevateServices on Twitter or LinkedIn.