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HEAR WHAT YOUR CUSTOMERS (DON'T) SAY

InstantFeedback for HubSpot collects omnichannel customer feedback, predicts key
satisfaction metrics from interaction communication, and provides actionable
recommendations and insights to transform your customer experience.

See It in Action




HEAR WHAT YOUR CUSTOMERS (DON'T) SAY

InstantFeedback for HubSpot collects omnichannel customer feedback, predicts key
satisfaction metrics from interaction communication, and provides actionable
recommendations and insights to transform your customer experience.

DEMO NOW
► See it in Action

 

Do you really know how satisfied your customers are?

Traditional surveys often fall short by only focusing on feedback after specific
interactions on the customer journey, missing out on a complete view of the
customer experience.

This approach can lead to a limited understanding of how satisfied your
customers really are.

InstantFeedback provides a detailed solution by measuring NPS, CES, and CSAT at
every touchpoint in the customer journey. It collects real-time feedback through
channels like email, SMS, and web widgets and captures insights from all
Hubs—content interactions, customer service activities, or sales
engagement—offering a comprehensive view of customer satisfaction directly
within your HubSpot CRM.

Get a Live Demo


INSTANTFEEDBACK FOR HUBSPOT HELPS YOU QUICKLY IDENTIFY YOUR PROMOTERS OR
DETRACTORS BY TURNING CUSTOMER FEEDBACK INTO ACTIONABLE INSIGHTS, ENABLING YOU
TO CELEBRATE YOUR BIGGEST FANS AND ADDRESS YOUR MOST CRITICAL DETRACTORS

IDENTIFY YOUR PROMOTORS AND DETRACTORS

InstantFeedback generates lists of promoters and detractors, enabling targeted
campaigns to drive growth.

UNCOVER INSIGHTS FROM FEEDBACK

Advanced feedback analysis can uncover underlying sentiments, identify emerging
trends, and highlight common concerns among customers.

TRIGGER ALERTS FOR IMMEDIATE ACTION

Alerts triggered by dissatisfaction indicators enable you to take immediate
actions and address issues promptly.


HOW OUR CLIENTS ARE REVOLUTIONIZING THEIR BUSINESSES WITH INSTANTFEEDBACK

Igor Nestorovic
COO of Leanpay

"InstantFeedback has completely changed the way we understand our customers. The
real-time sentiment analysis lets us nip issues in the bud and keep our customer
experience on point."


FEATURES 



OMNICHANNEL FEEDBACK COLLECTION

After a ticket, deal, or purchase in HubSpot is completed, InstantFeedback
automatically sends feedback requests to customers through their preferred
communication channels, such as email, SMS, or web widgets.

PROMOTER AND DETRACTOR LISTS



InstantFeedback automatically generates Promoter and Detractor lists in
HubSpotbased on customer feedback and sentiment analysis. These lists empower
businesses to create targeted campaigns.

INSIGHTS AND RECOMMENDATIONS

AI-generated reports to understand the reasons behind customer satisfaction or
dissatisfaction, with tailored recommendations for operations, sales, and
customer experience roles.



HUBSPOT NATIVE

InstantFeedback seamlessly integrates with HubSpot Service Hub, Sales Hub,
Commerce, Reports, and Dashboards, providing comprehensive insights into
customer satisfaction across multiple touchpoints.

MEASURED KEY METRICS

Measure key customer satisfaction metrics like NPS, CSAT, and CES through direct
customer feedback collected from interactions.

Coming Soon

PREDICTED KEY METRICS

Predict key customer satisfaction metrics like NPS, CSAT, and CES without direct
customer feedback by leveraging advanced linguistic analysis of customer
interactions.

See How It Works




INSTANTFEEDBACK DESIGNED FOR YOUR ENTIRE TEAM

Customer success Revenue operations CX Management

By catching potential issues early, customer-oriented teams can take immediate
action to address concerns and prevent them from escalating, ensuring a
smoother, more positive customer experience.

Revenue Operations teams can identify where customers are likely to leave and
take steps to prevent churn by aligning your teams with customer needs.
Real-time alerts help quickly address issues, improve retention, and enhance
customer satisfaction, driving increased revenue.

CX Management teams can use InstantFeedback to identify points of friction in
the customer journey and address churn risks proactively. By aligning strategies
with customer needs and wants, and acting on real-time insights, they enhance
satisfaction, loyalty, and retention. This approach boosts customer lifetime
value and turns your clients into passionate promoters.





DISCOVER HOW TO GET MORE FROM HUBSPOT

Experience the power of our all-in-one HubSpot app firsthand.

See how measuring key customer satisfaction metrics and leveraging customer
insights can help you reduce churn and make happy customers your #1 priority.


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Banish the obstacles that limit your growth; offer your customers more. We’ll
help you. Let’s get started.

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