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Latest News: Join us at Customer Contact Week 2023 in Las Vegas
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CONVERSATIONAL MESSAGING
HAS ARRIVED, ARE YOU READY?

Live Assist for Microsoft Dynamics 365 has released conversational messaging
allowing
customers to message your Brand at any time, even if an agent is not online.

Learn More

OUR POWERFUL PARTNER ECOSYSTEM


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WHO WE ARE


CBA EMPOWERS YOUR BUSINESS

Our diversity propels our global presence. We are system integrators with
security specialists, network specialists, software developers, technicians,
well-trained support engineers, and a customer success team to provide you with
excellent quality service.

We provide you with innovations that suit your business needs and solutions that
will keep you moving forward.

Here at CBA, we empower your business for a brighter future!

Contact us


WHAT SETS US APART?

You need a team of experts who are as passionate as you are about meeting your
business goals. CBA focuses on attending to your needs and sharing your vision
for the future.   

We assist businesses in reimagining their markets to keep on track in this
technological age by providing various innovative communication solutions using
the latest technologies such as cloud computing, true omnichannel, artificial
intelligence, machine learning, digital humans and robotic process automation.  

CBA is a global company with over 100 multilingual engineers spread across the
globe to provide smooth and professional services and responsive customer
support in every time zone. 




OUR SERVICES

We offer cutting-edge technology services that help you reach your business
goals.

SYSTEM
INTEGRATION

APPLICATION
DEVELOPMENT
AND MAINTENANCE

PRODUCT
CUSTOMIZATION
AND LOCALIZATION

CLOUD
SERVICES

ARTIFICIAL
INTELLIGENCE

BUILDING
SYSTEMS

QUALITY
ASSURANCE

SYSTEM
CONSULTING

DIGITAL PROCESS
AUTOMATION

DEVOPS




CBA LIVE ASSIST POWERED BY CAFEX

CBA Live Assist provides real-time voice and video support within a mobile app
or web application. With as few as two lines of code, Live Assist can facilitate
functions such as document and link push, co-browsing, screen share, agent
remote control of a customer’s application, and agent annotation on the
consumer’s user interface. These tools help to ensure fast closure rates and
increased customer satisfaction. 


Learn more



LIVE ASSIST FOR DYNAMICS 365

An omnichannel solution for Dynamics 365 hosted in the Azure cloud
and co-engineered by Microsoft and CafeX to ensure tight integration. Live
Assist delivers personalized real-time engagement in web and mobile app users to
delight your customers, improve agent productivity and maximize your Dynamics
365 investment. 


LEARN MORE


OTHER SOLUTIONS

MERGED
REALITY

Provides remote visual assistance that delivers a next-generation video
collaboration solution.

OMNICHANNEL
SOLUTIONS

Engagement solutions to allow brands to have a seamless online customer
experience across multiple channels.

INTELLIGENT PROCESS
AUTOMATION

Automate your customer service with AI using our help desk software solution.

VISUAL
IVR

A perfect tool for businesses that offers a fully customizable and
easy-to-understand management screen for customers.

COMPUTER TELEPHONY
INTEGRATION SYSTEMS

Increase flexibility for your call center and streamline both inbound and
outbound operations through our leading CTI system solutions.

DIGITAL
HUMAN

Deliver better customer service at scale by designing and launching AI chatbots
that recreate the best of human interaction.

ENTERPRISE
VIDEO DELIVERY

Experience flawless live and on-demand video streaming at every location across
your network.

PROTECT
CONSUMER PRIVACY

Create trusted digital relationships between you and your customers based on
Verified Identity, Privacy, and Security.


EMPOWERING WORLD’S LEADING BRANDS

More than 500 clients in 35 countries across different regions, from start-ups
to multinationals, over a wide range of industries, form our powerful network of
clients. 

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15 YEARS OF EXPERIENCE AND
WE'RE JUST GETTING STARTED

+ 0
Customers
worldwide
0

Fortune 100
companies

0
Fortune
Global 100
0
Fortune 500 and
Fortune Global 500
+ 0
Employees
Worldwide


OUR MEMBERS LOCATIONS AND OFFICES




TESTIMONIALS


WHAT CLIENTS ARE SAYING


"Your solutions work great!".

financial company

“We enjoy using your solution.”

Aircraft Company

"I was rather impressed by the speed and willingness to meet live. Allowed us to
implement speedy fixes on our side ".

technology company

"We are happy with Live Assist for Dynamics 365".

Manufacturing Company

"Your support is still one of the best I’ve seen… very helpful in a recent issue
we had".

Financial company

"The response from the engineer was very quick and informative, so my customer
was satisfied with the answer. Thank you for working with me.".

Technology company


WE ARE ALWAYS
READY TO HELP YOU

To improve your business and services for your customers.

Contact us

HEAD OFFICE



YRP Center 1st Floor 5F,
Hikarinooka 3-4,
Yokosuka City, Kanagawa Prefecture,
239-0847, Japan
Tel: +81 46 821 3362



ASIA PACIFIC



Email: info.apac@cba-gbl.com

EUROPE, MIDDLE EAST AND AFRICA



Email: info.emea@cba-gbl.com

LATIN AMERICA AND NORTH AMERICA



Email: info.americas@cba-gbl.com

CBA provides contact center
solutions that are one step
ahead of the curve.




QUICK LINKS

 * Home
 * Company
 * Customers
 * News
 * Contact


SOLUTIONS

 * CBA LiveAssist powered by CafeX
 * Live Assist for Microsoft Dynamics 365
 * CareAR – Real-Time AI/AR Support
 * CBA Japanese website

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