community.freshworks.com
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Submitted URL: http://fmtrack1.freshworks.com/ls/click?upn=ChgKqXKfaeCJvxAAADlH3Ogy5VWZjOecMXLNEt2SlEqVfE0KGq7Y02ZEbIMFlLjHd9W7uPnCYlhE9Lm887a...
Effective URL: https://community.freshworks.com/freshdesk-contact-center-11253/ask-the-expert-set-your-contact-center-up-for-success-24198?refer...
Submission: On May 23 via api from US — Scanned from DE
Effective URL: https://community.freshworks.com/freshdesk-contact-center-11253/ask-the-expert-set-your-contact-center-up-for-success-24198?refer...
Submission: On May 23 via api from US — Scanned from DE
Form analysis 5 forms found in the DOM
<form>
<div class="search-and-filter-wrapper"><span>
<div class="algolia-search-container" role="combobox" aria-haspopup="listbox" aria-labelledby="downshift-2-label">
<div class="algolia-search-container--empty-input">
<div class="search-box"><input aria-label="Search" type="search" placeholder="Hit magic in every search" autocomplete="off" autocorrect="off" autocapitalize="off" class="search-box__input" aria-autocomplete="list"
aria-labelledby="downshift-2-label" id="downshift-2-input"><button type="submit" aria-label="Enter" class="search-box__submit"><svg aria-hidden="true" width="16" height="16" class="" viewBox="0 0 24 24"
xmlns="http://www.w3.org/2000/svg">
<path
d="M15.5 14H14.71L14.43 13.73C15.41 12.59 16 11.11 16 9.5C16 5.91 13.09 3 9.5 3C5.91 3 3 5.91 3 9.5C3 13.09 5.91 16 9.5 16C11.11 16 12.59 15.41 13.73 14.43L14 14.71V15.5L19 20.49L20.49 19L15.5 14ZM9.5 14C7.01 14 5 11.99 5 9.5C5 7.01 7.01 5 9.5 5C11.99 5 14 7.01 14 9.5C14 11.99 11.99 14 9.5 14Z"
fill="currentColor"></path>
</svg></button><button type="reset" aria-label="Clear search" class="search-box__reset" style="opacity: 0;"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" fill="none" class="">
<path
d="M8.00065 1.33334C4.31398 1.33334 1.33398 4.31334 1.33398 8.00001C1.33398 11.6867 4.31398 14.6667 8.00065 14.6667C11.6873 14.6667 14.6673 11.6867 14.6673 8.00001C14.6673 4.31334 11.6873 1.33334 8.00065 1.33334ZM11.334 10.3933L10.394 11.3333L8.00065 8.94001L5.60732 11.3333L4.66732 10.3933L7.06065 8.00001L4.66732 5.60668L5.60732 4.66668L8.00065 7.06001L10.394 4.66668L11.334 5.60668L8.94065 8.00001L11.334 10.3933Z"
fill="currentColor"></path>
</svg></button></div>
</div>
</div>
</span></div>
</form>GET /search/index
<form method="get" action="/search/index">
<div>
<div class="search-and-filter-wrapper"><span>
<div class="algolia-search-container" role="combobox" aria-haspopup="listbox" aria-labelledby="downshift-1-label">
<div class="algolia-search-container--empty-input">
<div class="search-box"><input aria-label="Search" type="search" placeholder="Hit magic in every search" autocomplete="off" autocorrect="off" autocapitalize="off" class="search-box__input" aria-autocomplete="list"
aria-labelledby="downshift-1-label" id="downshift-1-input"><button type="submit" aria-label="Enter" class="search-box__submit"><svg aria-hidden="true" width="16" height="16" class="" viewBox="0 0 24 24"
xmlns="http://www.w3.org/2000/svg">
<path
d="M15.5 14H14.71L14.43 13.73C15.41 12.59 16 11.11 16 9.5C16 5.91 13.09 3 9.5 3C5.91 3 3 5.91 3 9.5C3 13.09 5.91 16 9.5 16C11.11 16 12.59 15.41 13.73 14.43L14 14.71V15.5L19 20.49L20.49 19L15.5 14ZM9.5 14C7.01 14 5 11.99 5 9.5C5 7.01 7.01 5 9.5 5C11.99 5 14 7.01 14 9.5C14 11.99 11.99 14 9.5 14Z"
fill="currentColor"></path>
</svg></button><button type="reset" aria-label="Clear search" class="search-box__reset" style="opacity: 0;"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" fill="none" class="">
<path
d="M8.00065 1.33334C4.31398 1.33334 1.33398 4.31334 1.33398 8.00001C1.33398 11.6867 4.31398 14.6667 8.00065 14.6667C11.6873 14.6667 14.6673 11.6867 14.6673 8.00001C14.6673 4.31334 11.6873 1.33334 8.00065 1.33334ZM11.334 10.3933L10.394 11.3333L8.00065 8.94001L5.60732 11.3333L4.66732 10.3933L7.06065 8.00001L4.66732 5.60668L5.60732 4.66668L8.00065 7.06001L10.394 4.66668L11.334 5.60668L8.94065 8.00001L11.334 10.3933Z"
fill="currentColor"></path>
</svg></button></div>
</div>
</div>
</span></div>
</div>
</form>Name: register — POST /member/register
<form name="register" method="post" action="/member/register" class="form js-ajax-form--registration" novalidate="novalidate">
<div class="js-notification ">
<div class="box box__pad is-hidden">
<ul></ul>
</div>
</div>
<div class="form__row">
<div class="first">
<label data-required="1" class="label required" for="register_user_username"> Username * </label>
</div>
<div class="second">
<input type="text" id="register_user_username" name="register[user][username]" required="required" placeholder="This is the name people will know you by in the community">
</div>
</div>
<div class="form__row">
<div class="first">
<label data-required="1" class="label required" for="register_user_email"> Business Email * </label>
</div>
<div class="second">
<input type="email" id="register_user_email" name="register[user][email]" required="required" placeholder="Add in your work email address">
</div>
</div>
<div class="form__row">
<div class="first">
<label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_8"> Name <div data-view="Tooltip"
class="tooltip tooltip--day text--normal">
<span class="text--meta tooltip-trigger js-tooltip-trigger" aria-haspopup="true">(Private)</span>
<div class="tooltip__content tooltip__content--profile js-tooltip-content"><i class="arrow"></i> Only you and moderators can see this information </div>
</div> * </label>
</div>
<div class="second">
<input type="text" id="register_customfield_8" name="register[customfield][8]" data-minchar="3" data-maxchar="1000" placeholder="Type in your full name"
data-labels="{"single":"{n} character left","plural":"{n} characters left"}">
</div>
</div>
<div class="form__row">
<div class="first">
<label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_5"> Company <div data-view="Tooltip"
class="tooltip tooltip--day text--normal">
<span class="text--meta tooltip-trigger js-tooltip-trigger" aria-haspopup="true">(Private)</span>
<div class="tooltip__content tooltip__content--profile js-tooltip-content"><i class="arrow"></i> Only you and moderators can see this information </div>
</div> * </label>
</div>
<div class="second">
<input type="text" id="register_customfield_5" name="register[customfield][5]" data-minchar="3" data-maxchar="1000" placeholder="Add your current organization"
data-labels="{"single":"{n} character left","plural":"{n} characters left"}">
</div>
</div>
<div class="form__row">
<div class="first">
<label data-required="1" class="label" for="register_customfield_11"> Designation * </label>
</div>
<div class="second">
<input type="text" id="register_customfield_11" name="register[customfield][11]" data-minchar="" data-maxchar="1000" placeholder="Add your current role in the organization"
data-labels="{"single":"{n} character left","plural":"{n} characters left"}">
</div>
</div>
<div class="form__row">
<div class="first">
<label data-required="1" data-private="1" data-private-label="Private" data-private-description="Only you and moderators can see this information" class="label" for="register_customfield_10"> Relationship with Freshworks <div
data-view="Tooltip" class="tooltip tooltip--day text--normal">
<span class="text--meta tooltip-trigger js-tooltip-trigger" aria-haspopup="true">(Private)</span>
<div class="tooltip__content tooltip__content--profile js-tooltip-content"><i class="arrow"></i> Only you and moderators can see this information </div>
</div> * </label>
</div>
<div class="second">
<select id="register_customfield_10" name="register[customfield][10]" class="userProfileFieldSelect">
<option value="">--</option>
<option value="customer">Existing Customer</option>
<option value="new_to_freshworks">New to Freshworks</option>
<option value="partner">Freshworks Partner</option>
<option value="freshworks_employee">Freshworks Employee</option>
</select>
</div>
</div>
<div class="form__row" style="display: none;">
<div class="first">
<label data-required="" class="label" for="register_customfield_12"> Referral URL </label>
</div>
<div class="second">
<input type="text" id="register_customfield_12" name="register[customfield][12]" data-minchar="" data-maxchar="1000" placeholder="referral_url"
data-labels="{"single":"{n} character left","plural":"{n} characters left"}">
</div>
</div>
<div class="form__row">
<div class="first">
<label data-required="1" class="label"> Region * </label>
</div>
<div class="second">
<div id="register_customfield_14"><input type="radio" id="register_customfield_14_0" name="register[customfield][14]" value="asia_pacific"> <label for="register_customfield_14_0"> APAC </label><input type="radio" id="register_customfield_14_1"
name="register[customfield][14]" value="australia_&_new_zealand"> <label for="register_customfield_14_1"> Australia & New Zealand </label><input type="radio" id="register_customfield_14_2" name="register[customfield][14]"
value="india"> <label for="register_customfield_14_2"> India </label><input type="radio" id="register_customfield_14_3" name="register[customfield][14]" value="europe"> <label for="register_customfield_14_3"> Europe </label><input
type="radio" id="register_customfield_14_4" name="register[customfield][14]" value="latin_america_&_the_carribeans"> <label for="register_customfield_14_4"> Latin America & the Caribbean </label><input type="radio"
id="register_customfield_14_5" name="register[customfield][14]" value="middle_east_&_africa"> <label for="register_customfield_14_5"> Middle East & Africa </label><input type="radio" id="register_customfield_14_6"
name="register[customfield][14]" value="north_america"> <label for="register_customfield_14_6"> North America </label></div>
</div>
</div>
<div class="form__row">
<div class="first">
<label data-required="1" class="label" for="register_customfield_4"> Country * </label>
</div>
<div class="second">
<input type="text" id="register_customfield_4" name="register[customfield][4]" data-minchar="" data-maxchar="1000" placeholder="Add to meet your fellow community members!"
data-labels="{"single":"{n} character left","plural":"{n} characters left"}">
</div>
</div>
<div class="form__row">
<div class="first">
<label data-required="1" class="label required" for="register_user_password"> Password * </label>
</div>
<div class="second">
<input type="password" id="register_user_password" name="register[user][password]" required="required" placeholder="Create password">
</div>
</div>
<div class="form__row">
<div class="first choices--stacked fancyselect">
<input type="checkbox" id="register_terms" name="register[terms]" required="required" value="1">
<label for="register_terms" class="required register-terms-checkbox"> I accept the <a href="/site/terms" target="_blank" class="terms">
terms & conditions
</a>
</label>
</div>
</div>
<div class="email_repeat" style="display: none;">
<div class="form__row">
<div class="first">
<label class="label" for="register_email_repeat"> loginBox.register.email_repeat </label>
</div>
<div class="second">
<input type="text" id="register_email_repeat" name="register[email_repeat]">
</div>
</div>
</div>
<button type="submit" id="register_submit" name="register[submit]" class="btn btn--cta btn--full-width">SIGN UP</button>
<input type="hidden" id="register_is_invite" name="register[is_invite]">
<input type="hidden" id="register__token" name="register[_token]" value="WSAAytp6jgV672v4HMX5X8T2sjne3bnaplFL6vPZ04Y">
</form>Name: login — POST /member/login
<form name="login" method="post" action="/member/login" class="form js-ajax-form--login">
<div class="js-notification">
<div class="box box__pad is-hidden">
<ul></ul>
</div>
</div>
<div class="form__row">
<div class="first">
<label class="label required" for="login_usernameOrEmail"> Username or Email </label>
</div>
<div class="second">
<input type="text" id="login_usernameOrEmail" name="login[usernameOrEmail]" required="required">
</div>
</div>
<div class="form__row">
<div class="first">
<a href="#" class="js-open-modal forgot-password-trigger" data-modal="forgot" tabindex="-1">Forgot password?</a><label class="label required forgot-password-label" for="login_password"> Password </label>
</div>
<div class="second">
<input type="password" id="login_password" name="login[password]" required="required">
</div>
</div>
<div class="form__row">
<div class="first choices--stacked fancyselect">
<input type="checkbox" id="login_remember" name="login[remember]" value="1">
</div>
</div>
<button type="submit" id="login_submit" name="login[submit]" class="btn btn--cta btn--full-width"> Log in <div class="loader"></div></button>
<div class="box__pad box--note box--blend">
</div>
<input type="hidden" id="login__token" name="login[_token]" value="T_0Ru0FISYlfgcJnzPMhKd5X5xl0kR5uPKE1hF3XlWU">
</form>Name: forgotPassword — POST /member/forgotPassword
<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__658357764">
<div class="js-notification">
<div class="box box__pad is-hidden">
<ul></ul>
</div>
</div>
<div class="form__row">
<div class="first">
<label class="label required" for="forgotPassword_username"> Username or e-mail </label>
</div>
<div class="second">
<input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
</div>
</div>
<div class="form-row first">
<button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send <div class="loader"></div></button>
<a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login">Back to overview</a>
</div>
<input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="KaFsAvQQqxnEkHIGzGupb3Myy0BNMFbya9EDDThFgKw">
</form>Text Content
Visit Freshworks.com Visit Freshworks
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1 year ago
* Community
* Customer Experience
* Freshdesk Contact Center
* Ask the expert: Set your contact center up for success
Sticky Ask the expert
ASK THE EXPERT: SET YOUR CONTACT CENTER UP FOR SUCCESS
* 11 days ago
12 May 2022
* 0 replies
* 249 views
Userlevel 6
+6
* rhea.desouza
* Community Manager
* 43 replies
Freshdesk contact center users - this one is for you! The Freshdesk contact
center empowers remote support and sales teams, enables collaboration, helps you
get to know your customers better, and have personalized voice interactions
through high-quality and secure calls.
In our next Ask the Expert session, we have @harshaa.sridhar in the house! Get
the complete low-down on how you can set up your Freshdesk contact center
successfully.
> A little bit about Harshaa
>
> Harshaa is the technical account manager at Freshworks for over 3 years,
> extremely passionate about working and product development. In her spare time,
> she loves soap making and gardening (pretty cool?)
Here are a few questions you can ask in the comments section below --
* How to route customer calls efficiently?
* What are some essential capabilities that I need to look for in a contact
center software?
* How to equip agents to answer customer queries effectively?
This thread is open from May 12 - May 20. Share your questions for Harshaa
below.
Cheers | Team Refresh Community
* Freshdesk
* contact centre
3 people like this
manns
alyssia.correa
sruthi.203
* Like
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*
* Share
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Chapter 2: Navigate the waters - Understanding how content is organized.
8 months ago
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Username *
Business Email *
Name
(Private)
Only you and moderators can see this information
*
Company
(Private)
Only you and moderators can see this information
*
Designation *
Relationship with Freshworks
(Private)
Only you and moderators can see this information
*
--Existing CustomerNew to FreshworksFreshworks PartnerFreshworks Employee
Referral URL
Region *
APAC Australia & New Zealand India Europe Latin America & the Caribbean Middle
East & Africa North America
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Password *
I accept the terms & conditions
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