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Meet Dru: Your New AI Copilot for Backup | Meet Dru: Your AI Copilot for Backup
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PRIVACY POLICY

Last Updated: June 16, 2023


DRUVA PRIVACY POLICY

Your privacy is important to Druva1. This privacy policy (“Policy”) tells you
how Druva collects, uses, discloses, and protects your personal information.
When this policy mentions “we,” “us,” or “our,” it refers to Druva.

You may print a copy of this Privacy Policy by clicking here. If you have a
disability, you may access this Privacy Policy in an alternative format by
contacting privacy@druva.com.

Table of Contents:

 * Applicability of this Policy
 * Identifying the Data Controller and Data Processor
 * Information We Collect and Receive
 * Categories of Personal Data We Collect
 * How We Use Information
 * How We Share and Disclose Information
 * inSync Mobile Application
 * Data Retention
 * Security
 * Global Operations and Standard Contractual Clauses
 * E.U. Data Subject Rights
 * California Resident Rights
 * Other State Law Privacy Rights
 * Choice and Opt-out
 * Personal Data About Children
 * Changes to This Policy
 * Email a Friend
 * Testimonials
 * Blogs and Forums
 * Social Media Widgets
 * Data Protection Officer (DPO)
 * Contacting Us




APPLICABILITY OF THIS POLICY

This Policy applies to https://www.druva.com/ (“Site”) and services owned and
operated by Druva. If you do not agree with the terms, do not access or use the
Sites, services, or any other aspect of Druva’s business. By using or accessing
the Sites or services in any manner, you acknowledge that you accept the
practices and policies outlined in this Policy, and you hereby consent that we
will collect, use, and share your information in the following ways.

This Policy does not apply to any third-party applications or software that
integrate with Druva’s services through the Druva platform or any other
third-party products, services, or businesses.

If you use the Site and services as part of an entity or organization that has a
corporate account with Druva, like your employer or a university (“Customer”),
that Customer may have entered into a separate agreement with Druva (“Customer
Agreement”), which may contain more restrictive terms than what is described in
this Policy.

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IDENTIFYING THE DATA CONTROLLER AND DATA PROCESSOR

Druva acts as a data controller when we collect and process Personal Data (as
defined below) for Druva’s legitimate interests, such as analyzing user
interaction with our Site to enable the use of our Site.

Druva acts as a data processor when we provide our products and services to our
Customers. When acting as a data processor, Druva will only process Personal
Data (as defined below) in accordance with a Customer’s instructions and this
Policy. Druva’s affiliates or subsidiaries may also act as data controllers or
data processors to the extent Customers purchase the product and services from
those entities or Personal Data is shared with those entities.

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INFORMATION WE COLLECT AND RECEIVE

Druva may collect and receive Customer data and other information in various
ways when you use our Site and services. We collect two types of information:
Personal Data (defined below) and Aggregate Data. This Policy covers how we
treat Personal Data that we gather when you access or use our Services. This
Policy does not cover the practices of companies we do not own or control or
people we do not manage. We may process Personal Data of our customers’ end
users or employees in connection with our provision of certain services to our
customers. This Policy applies only to Personal Data that we collect from you
directly; if we did not collect data directly from you, you should contact the
entity that collected your Personal Data in the first instance to address your
rights with respect to such data.

As used in this Policy, “Personal Data” means information that directly or
indirectly identifies an individual, such as a name, email address,
identification number, location data, online identifier or to one or more
factors specific to the physical, physiological, genetic, mental,
economic, cultural or social identity of that individual, and also includes
information referred to as “personally identifiable information” or “personal
information” under applicable data privacy laws, rules, or regulations.
“Personal Data” excludes Aggregate Data. As used in this Policy, “Aggregate
Data” is anonymized information, learnings, logs, and data we collect about a
group or category of services or users. Aggregate Data helps us understand
trends in our users’ needs, so that we can consider new features or better
tailor our services. This Policy in no way restricts or limits our collection
and use of Aggregate Data. We may share Aggregate Data about our users with
third parties for various purposes, including to help us better understand our
Customers’ needs, improve our services, and for advertising and marketing
purposes. We collect information you give us on our Site and when you register
for and use our services.

Examples include the following:

 * Registration and Profile Information. When you register to use our services
   or update your profile, we may collect various kinds of information about
   you, including your name, email address, title, company and other profile
   information you provide, demographic information, and information you upload
   like photos, files, and documents.
 * Contact Information. We collect the email addresses you provide for contacts
   you enter or upload into your private contacts page. When you choose to
   collaborate or share files with others, we also collect email addresses you
   provide to email invitations to those individuals on your behalf. When you
   provide us with personal information about your contacts, we will only use
   this information for the specific reason for which it is provided.
 * Payment Information. If you choose to use a paid Druva account or service,
   our payment processing vendor collects your credit card information and
   billing address.
 * Submissions and Customer Service. From time to time, we may use surveys,
   contests, or sweepstakes requesting personal or demographic information and
   Customer feedback. Participation in these surveys or contests is completely
   voluntary and thus, you have a choice whether or not to disclose this
   information.
 * Automatically Collected Information. We automatically receive certain types
   of information when you interact with our Site, services, and communications.
   For example, it is standard for your web browser to automatically send
   information to every site you visit, including ours. That information
   includes your computer’s IP address, access times, your browser type and
   language, Internet service provider (ISP), and referring site addresses. We
   may also collect information about the type of operating system you use, your
   account activity, and files and pages accessed or used by you. We do not link
   this automatically-collected information to personal information.
 * When You Download and Use Our Services. We automatically collect information
   on the type of device you use, operating system version, and the device
   identifier (“UDID”). We also access the device file storage for photos and
   contacts. You can opt out of this at the device level.
 * Mobile Tracking and Data Loss Prevention (DLP). We do not ask for, access, or
   track any location-based information from your mobile device at any time,
   unless the DLP add-on is activated when using our mobile applications or
   services. A user must explicitly turn on the location information feature but
   may or may not be able to disable this feature depending on your employer’s
   policy.
 * Mobile Analytics. We use mobile analytics software to allow us to better
   understand the functionality of our mobile software on your phone. This
   software may record information, such as how often you use the application,
   the events that occur within the application, aggregated usage, performance
   data, and from where the application was downloaded. We do not link the
   information we store within the analytics software to any personally
   identifiable information you submit within the mobile application.
 * Cookies and Tracking Technologies. We and our partners, affiliates, or
   analytics or service providers may also use certain kinds of technology such
   as cookies, web beacons, scripts, and tags to collect information, analyze
   trends, administer the Site, track users’ movements around the Site, and
   gather demographic information about our user base as a whole. We may receive
   reports based on the use of these technologies from these companies on an
   individual or aggregated basis. To learn more about our use of cookies,
   please see https://www.druva.com/cookie-policy/.
 * Local Storage (HTML5). We and our third-party partners use Local Storage
   (HTML5) to provide certain features on our Site, display advertising based on
   your web browsing activities, or store content information and preferences.
   Various browsers may offer their own management tools for removing HTML5.
 * Advertising. We partner with a third party to display advertising on our Site
   or manage our advertising on other sites. Our third-party partner may use
   technologies, such as cookies to gather information about your activities on
   this Site and other sites to provide you advertising based on your browsing
   activities and interests. To learn more about our use of cookies, please see
   https://www.druva.com/cookie-policy/.

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CATEGORIES OF PERSONAL DATA WE COLLECT

The following chart details the categories of Personal Data that we collect and
have collected over the past twelve (12) months. For each category of Personal
Data, these subsections also set out our commercial or business purpose for
collecting that Personal Data and the categories of third parties with whom we
share that Personal Data.

 Category of Personal DataPurposes of UseSource of Personal DataCategories of
Third Parties To Whom We Disclose the Personal Data for Business PurposesA.

Personal identifiers. Personal data collected:

Name
Email Address
Phone Number
IP address
Postal Address

Provide the Sites and services

Provide customer service

Personalize your experience

Improve the Sites and services

Conduct marketing analysis

Accomplish other purposes about which we notify you

You

Third Parties

Service providers

Our affiliates

Other parties at your direction

Parties which acquire your Personal Data through an acquisition or change of
control of Druva

B.

Customer records identified by state law (including the California Customer
Records statute (Cal. Civ. Code § 1798.80(e))). Personal data collected:

Name
Signature
Job Title
Company

Provide the Sites and services

Provide customer service

Personalize your experience

Improve the Sites and services

Conduct marketing analysis

Accomplish other purposes about which we notify you

You


Service providers

Our affiliates

Other parties at your direction

Parties which acquire your Personal Data through an acquisition or change of
control of Druva

C.

Protected classification characteristics under state or federal law. Personal
data collected:

FOR APPLICANTS ONLY (Optional disclosure of):

Gender
Race
Veteran status
Disability status

Process employee applicantsYou


Service providers

Our affiliates

Other parties at your direction

Parties which acquire your Personal Data through an acquisition or change of
control of Druva

D.

Commercial information. Personal data collected:

Products or services purchased

Provide the Sites and services

Provide customer service

Personalize your experience

Enable you to share and communicate with users you delegate

Improve the Sites and services

Conduct marketing analysis

Accomplish other purposes about which we notify you

 

You

Service providers

Our affiliates

Other parties at your direction

Parties which acquire your Personal Data through an acquisition or change of
control of Druva

E.

Internet or other similar network activity information. Personal data collected:

Information on a consumer’s interaction with Site
Cookies
Web Beacons
Scripts
Tracking tags

Provide the Sites and services

Provide customer service

Personalize your experience

Improve the Sites and services

Accomplish other purposes about which we notify you

You

Third Parties

Service providers

Our affiliates

Other parties at your direction

Parties which acquire your Personal Data through an acquisition or change of
control of Druva

F.

Professional or employment-related information. Personal data collected:

Job Title
Company

FOR APPLICANTS ONLY: Previous job history

Provide the Sites and services

Provide customer service

Process employee applicants

Accomplish other purposes about which we notify you.

You

Service providers

Our affiliates

Other parties at your direction

Parties which acquire your Personal Data through an acquisition or change of
control of Druva

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HOW WE USE INFORMATION

To deliver a consistent and personalized user experience, Druva collects your
personal information to understand your interests and requests. For example, we
may use your personal information to:

 * Facilitate your account administration and use of the operation of the Site
   and services;
 * Process your request or assist you in completing a transaction;
 * Provide you with information or services you request, including our product
   documentation and white papers;
 * Inform you about other information, events, promotions, products, or services
   we find will be of interest to you;
 * Contact you for feedback to enable us to develop, customize, and improve the
   Site and our publications, products, and services;
 * Conduct marketing analysis, send you surveys or newsletters, contact you
   about services, products, activities, special events, or offers from Druva or
   our partners, and for other marketing, informational, product development,
   and promotional purposes;
 * Send you a welcome email and contact you about your use of the Site and
   services; to respond to your emails, submissions, comments, requests, or
   complaints; to perform after-sales services; to anticipate and resolve
   problems with our service; to respond to Customer support inquiries, for
   assistance with our product and service development; and to inform you of
   updates to products and services from Druva that better meet your needs;
 * Store contacts you enter or upload into your contacts list for your private
   use and viewing;
 * Send emails to users you invite (and contacts you invite to become users) to
   collaborate and access your files;
 * Enable you to communicate, collaborate, and share files with users you
   designate;
 * Contact you if you win a contest; and
 * Accomplish other purposes about which we notify you.

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HOW WE SHARE AND DISCLOSE INFORMATION

This section describes how Druva may share and disclose Information. Customers
determine their own policies and practices for the sharing and disclosure of
Information, and Druva does not control how they or any other third parties
choose to share or disclose Information.

We disclose your Personal Data to service providers and other parties for the
following business purposes:

 * Aggregate or De-identified Data. Druva reserves the right to share
   aggregated demographic information about our Customers, sales, and traffic to
   our partners and advertisers. We will not share any of your personal
   information or any data that you store using our services to any third party,
   except as outlined in this Policy or with your consent.
 * Compliance with Laws. We may disclose information to a third party as
   required by law when we believe in good faith that disclosure is necessary
   (a) to protect us, our agents, our Customers, and others, (b) to enforce our
   agreements, policies, and terms of use, (c) to respond to duly authorized
   information requests of police and governmental authorities, (d) to respond
   to an emergency or protect the personal safety of any person, (e) to
   investigate and help prevent security threats, fraud, or other malicious
   activity, or (f) to comply with a regulation, subpoena, court order, or
   similar legal process.
 * Service Providers. We may engage with service providers to perform business
   functions and provide services to us in the U.S. and other countries. For
   example, we use a variety of third-party services to help operate our
   services, such as processing your payment or offering live Customer support
   chat. Druva may share your Personal Data with these service providers on the
   condition that they use your Personal Data only on our behalf and pursuant to
   our instructions and are subject to obligations consistent with this Policy
   and any other appropriate confidentiality and security measures.
 * Corporate Affiliates. Druva may share other information with its corporate
   affiliates, parent(s), or subsidiaries.
 * Change in Druva’s Business. We may also share personal information in
   connection with an acquisition, merger, or sale of all or a substantial
   portion of our business, with or to another company. In any such event, you
   will receive notice if your data is transferred and becomes subject to a
   substantially different privacy policy.

Categories of Sources of Personal Data

We collect Personal Data about you from:

 * You:
   * when you provide such information directly to us, and
   * when Personal Data about you is automatically collected in connection with
     your use of our Services.

 * Third parties, when they provide us with Personal Data about you (“Third
   Parties”). Third Parties that share your Personal Data with us include:
   * Service providers. For example, we may use analytics service providers to
     analyze how you interact and engage with the Services, or third parties may
     help us provide you with customer support.
   * Social networks connected to the services. If you provide your social
     network account credentials to us or otherwise sign in to the Services
     through a third-party site or service, you understand some content and/or
     information in those accounts may be transmitted into your Account with us.
   * Advertising partners. We receive information about you from some of our
     service providers who assist us with marketing or promotional services
     related to how you interact with our websites, applications, products,
     services, advertisements, or communications.
   * We may also obtain personal information from publicly-available information
     and when Users voluntarily provide data about other companies and other
     people. Additionally, we may license data from other data providers which
     may contain personal information.

Categories of Third Parties with Whom We Share Personal Data

We disclose your Personal Data to the following categories of service providers
and other parties:

 * Service providers, including:
   * Payment processors;
   * Ad networks;
   * Security and fraud prevention consultants;
   * Hosting and other technology and communications providers;
   * Analytics providers; and
   * Staff augmentation and contract personnel.

 * Our affiliates.

 * Parties who acquire your Personal Data through an acquisition or other change
   of control.
   * Personal Data may be transferred to a third party if we undergo a merger,
     acquisition, bankruptcy, or other transaction in which that third party
     assumes control of our business (in whole or in part).

 * Other parties at your direction.
   * Other users (where you post information publicly or as otherwise necessary
     to effect a transaction initiated or authorized by you through the
     Services);
   * Social media services, publicly-accessible blogs, and community forums (if
     you intentionally interact with them through your use of the Services);
   * Third-party business partners who you access through the Services; and
   * Other parties authorized by you.

We have not sold your Personal Data over the last 12 months.

If you are an individual Druva registered user, and the domain of the primary
email address associated with your Druva account is owned by your employer and
that email address was assigned to you as an employee of that organization, and
that organization wishes to establish a Druva corporate account and add you to
it, then certain information concerning past use of your individual account may
become accessible to that organization’s administrator, including your email
address. Druva includes collaboration features that, by their nature, support
sharing with users you choose. Those users can see your name, email address,
photo and information from your profile page, and any files you choose to share.
Further, they can post comments and email you. Collaborators you invite as
editors can also edit your shared files, upload documents and photos to your
shared files, share those documents outside of Druva, and give other users the
rights to view your shared files.

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INSYNC MOBILE APPLICATION

Our inSync mobile application allows end users to use a special
permission BIND_DEVICE_ADMIN to permit administrators to securely and remotely
delete data on lost or stolen devices. This feature is subject to enterprise
administrator’s enablement and must be accepted by the end user.

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DATA RETENTION

Druva will retain data, including Personal Data, in accordance with a Customer’s
instructions, any applicable terms in the Customer Agreement, and as required by
law. We may retain and use your information, even after your account is
suspended or terminated, to pursue legitimate business interests, conduct
audits, comply with (and demonstrate compliance with) legal obligations, resolve
disputes, and enforce our agreements. We may further retain information in an
anonymous or aggregated form. We do not retain geolocation information, except
current known location when DLP service is activated. For more information on
Druva’s data retention policies, please email privacy@druva.com.

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SECURITY

Druva maintains appropriate technical and organizational safeguards to protect
the security, confidentiality, and integrity of the information we collect from
you, including any personal information. These safeguards are designed to
prevent loss, misuse, and unauthorized access, disclosure, alteration, and
destruction of the information we collect from you and our platform. Such
measures include, but are not limited to, logical data segregation, data
encryption in flight and at rest, network security, security logging and
monitoring, envelope encryption model, and regular third-party penetration
testing. For more information on Druva’s security protocols, please
email security@druva.com or review Druva's security white papers
at https://www.druva.com/resources/white-papers/.

While we take reasonable efforts to guard personal information we knowingly
collect directly from you, no security system is impenetrable. We cannot
guarantee that any passively-collected personal information you choose to
include in documents you store on our systems are maintained at adequate levels
of protection to meet specific needs or obligations you may have relating to
that information.

Your account information and access to our service are accessible only through
the use of an individual user ID and password. To protect the confidentiality of
personal information, you must keep your password confidential and not disclose
it to any other person. Always log out and close your browser when you finish
your session. Please advise us immediately if you believe your password has been
misused. Please note that we will never ask you to disclose your password in an
unsolicited phone call or email. If you have any questions about the security
of your personal information, please email privacy@druva.com.

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GLOBAL OPERATIONS AND STANDARD CONTRACTUAL CLAUSES

We operate globally and have offices, partners, and subprocessors around the
world to deliver our services. When you use our Site and services, your
collected information may be sent to and processed in countries outside your
country of residence, including the U.S. For individuals residing in the
European Economic Area (“EEA”) or United Kingdom (“UK”), and for Personal Data
(as defined below) subject to European data protection laws, this includes
transfers outside of the EEA or UK. Some of these countries may not have data
protection laws that provide an equivalent level of data protection as the laws
in your country of residence. 

If Druva transfers Personal Data (as defined below) originating from the
European Union (E.U.) or UK to other countries not deemed adequate under
applicable data protection laws, we will deploy the following safeguards:

Standard Contractual Clauses

If Druva transfers Personal Data protected under this Policy to a jurisdiction
for which the European Commission or UK’s Information Commission Officer has not
issued an adequacy decision, Druva will ensure that appropriate safeguards have
been implemented for the transfer of Personal Data in accordance with EU or UK
Data Protection Law; or rely on the approved Standard Contractual Clauses. To
receive a copy of our standard Data Processing Agreement, incorporating
Standard Contractual Clauses, please email privacy@druva.com.

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E.U. DATA SUBJECT RIGHTS

If you are a resident of the E.U., United Kingdom, Lichtenstein, Norway, or
Iceland, you may have additional rights under the E.U. General Data Protection
Regulation (the “GDPR”) with respect to your Personal Data as outlined below. 

If there are any conflicts between this this section and any other provision of
this Privacy Policy, the policy or portion that is more protective of Personal
Data shall control to the extent of such conflict. If you have any questions
about this section or whether any of the following applies to you, please
contact us at privacy@druva.com. Note that we may also process Personal Data
of our customers’ end users or employees in connection with our provision of
certain services to customers, in which case we are the processor of Personal
Data. If we are the processor of your Personal Data (i.e., not the controller),
please contact the controller party in the first instance to address your rights
with respect to such data.

Personal Data We Collect. The “Categories of Personal Data We Collect” section
above details the Personal Data that we collect from you.

Personal Data Use and Processing Grounds. The “How We Use Your Personal Data”
section above explains how we use your Personal Data.

We will only process your Personal Data if we have a lawful basis for doing so.
Lawful bases for processing include consent, contractual necessity and our
“legitimate interests” or the legitimate interest of others, as further
described below.

 * Contractual Necessity: We process the following categories of Personal Data
   as a matter of “contractual necessity”, meaning that we need to process the
   data to perform under our Terms of Use with you, which enables us to provide
   you with the Services. When we process data due to contractual necessity,
   failure to provide such Personal Data will result in your inability to use
   some or all portions of the Services that require such data.
   * A. Personal identifiers.
   * B. Customer records identified by state law.
   * D. Commercial information.

 * Legitimate Interest: We process the following categories of Personal Data
   when we believe it furthers the legitimate interest of us or third parties.
   * A. Personal identifiers.
   * B. Customer records identified by state law.
   * C. Protected classification characteristics under state or federal law.
   * D. Commercial information.
   * F. Internet or other similar network activity information.
   * I. Professional or employment-related information.

Examples of these legitimate interests include:

 * * Operation and improvement of our business, products and Services;
   * Marketing of our products and Services;
   * Provision of customer support;
   * Protection from fraud or security threats;
   * Compliance with legal obligations; and
   * Completion of corporate transactions.

 * Consent: In some cases, we process Personal Data based on the consent you
   expressly grant to us at the time we collect such data. When we process
   Personal Data based on your consent, it will be expressly indicated to you at
   the point and time of collection.

 * Other Processing Grounds: From time to time we may also need to process
   Personal Data to comply with a legal obligation, if it is necessary to
   protect the vital interests of you or other data subjects, or if it is
   necessary for a task carried out in the public interest.

Sharing Personal Data. The “How We Share Your Personal Data” section above
details how we share your Personal Data with third parties.

Data Processed via Druva’s Services

Personal Data Collected by Druva

Right to Access and/or Rectify

Druva does not have access to the Customer data that is stored and processed by
using our services. If you would like to access or correct inaccurate or
incomplete Personal Data, please contact your employer. If your employer
requests Druva to remove your Personal Data, we will respond to their request
within 30 business days. Even if you request that we, or your employer, delete
your personal information, we may still retain data collected from you in an
aggregated and anonymized form.If you would like to access or correct in
accurate or incomplete Personal Data, please contact us
at datarequest@druva.com and we will respond to your request within 30 business
days. Even if you request that we delete your personal information, we may still
retain data collected from you in an aggregated and anonymized form.

Right to Erasure

Druva does not have access to the Customer data that is stored using our
services. If you would like to delete your Personal Data, please contact your
employer.You can request your Personal Data to be deleted by contacting us
at datarequest@druva.com and we will respond to your request within 30 business
days. Even if you request that we delete your personal information, we may still
retain data collected from you in an aggregated and anonymized form.

Right to Data Portability

Druva does not have access to the Customer data that is stored using our
services. However, your employer can provide a means to download the information
you have shared through our services.If you would like to receive a copy of the
personal information Druva has collected about you, please
email datarequest@druva.com and we will respond to your request within 30
business days.

Objecting to Processing. If you object to any processing by Druva, we will
communicate such request to your employer as soon as we can.

Withdrawal of Consent. If we are processing your Personal Data based on your
consent (as indicated at the time of collection of such data), you have the
right to withdraw your consent at any time. Please note, however, that if you
exercise this right, you may have to then provide express consent on a
case-by-case basis for the use or disclosure of certain of your Personal Data,
if such use or disclosure is necessary to enable you to utilize some or all of
our Services.

Restriction of Processing. You can ask us to restrict further processing of your
Personal Data.

Right to File Complaint. You have the right to lodge a complaint about Druva
practices with respect to your Personal Data with the supervisory authority of
your country or EU Member State. A list of Supervisory Authorities is available
here: https://edpb.europa.eu/about-edpb/board/members_en.

Additional Information or Assistance. From time to time, we may send you push
notifications to perform administrator-initiated backups and restores and device
decommissioning. If you wish to opt out of push notifications on your mobile
device, please change your settings at the device level. To ensure you receive
proper notifications, we will need to collect certain information about your
device, such as operating system and user identification information.

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CALIFORNIA RESIDENT RIGHTS

If you are a California resident, you have the rights outlined in this section.
If you are a California resident and there are conflicts between this section
and any other provision of this Policy, the portion that is more protective of
your Personal Data shall control. If you have any questions about this section
or whether any of the following applies to you, please email privacy@druva.com.

Access. You have the right to request certain information about our collection
and use of your Personal Data over the past 12 months. We will provide you with
the following information:

 * The categories of Personal Data that we have collected about you;
 * The categories of sources from which that Personal Data was collected;
 * The business or commercial purpose for collecting or selling your Personal
   Data;
 * The categories of third parties with whom we have shared your Personal Data;
   and
 * The specific pieces of Personal Data that we have collected about you.

If we have disclosed your Personal Data for a business purpose over the past 12
months, we will identify the categories of Personal Data shared with each
category of third-party recipient.

If we have sold your Personal Data over the past 12 months, we will identify the
categories of Personal Data purchased by each category of third-party recipient.

Deletion. You have the right to request that we delete the Personal Data that we
have collected from you. Under the California Consumer Privacy Act of 2018
(“CCPA”), this right is subject to certain exceptions. For example, we may need
to retain your Personal Data to provide you with the Services or complete a
transaction or other action you have requested. If your deletion request is
subject to one of these exceptions, we may deny your deletion request.

Exercising Your Rights. To exercise the rights described above, you must send us
a request that (1) provides sufficient information to allow us to verify that
you are the person about whom we have collected Personal Data (this will require
you to send an email from the account in question or login credentials), and (2)
describes your request in sufficient detail to allow us to understand, evaluate,
and respond to it. Each request that meets both of these criteria will
be considered a “Valid Request.” We may not respond to requests that do not meet
these criteria.

We will only use Personal Data provided in a Valid Request to verify you and
complete your request. You do not need an account to submit a Valid Request.

We will work to respond to your Valid Request within 45 days of receipt. We will
not charge you a fee for making a Valid Request unless your Valid Request(s) is
excessive, repetitive, or manifestly unfounded. If we determine that your Valid
Request warrants a fee, we will notify you of the fee and explain that decision
before completing your request.

You may submit a Valid Request by emailing datarequest@druva.com.

You may also authorize an agent (an “Authorized Agent”) to exercise your rights
on your behalf. To do this, you must provide your Authorized Agent with written
permission to do, and we may request a copy of this written permission from your
Authorized Agent when they make a request to exercise your rights on your
behalf.

We Will Not Discriminate Against You for Exercising Your Rights Under the CCPA

We will not discriminate against you for exercising your rights under the CCPA.
We will not deny you our goods or services, charge you different prices or
rates, or provide you a lower quality of goods and services if you exercise your
rights under the CCPA. However, we may offer different tiers of our Services as
allowed by applicable data privacy laws (including the CCPA) with varying
prices, rates, or levels of quality of the goods or services you receive related
to the value of Personal Data that we receive from you.

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OTHER STATE LAW PRIVACY RIGHTS

California Resident Rights. Under California Civil Code Sections
1798.83-1798.84, California residents are entitled to contact us to prevent
disclosure of Personal Data to third parties for such third parties’ direct
marketing purposes. To submit such a request, please
email datarequest@druva.com.

Nevada Resident Rights. If you are a resident of Nevada, you have the right to
opt-out of the sale of certain Personal Data to third parties who intend to
license or sell that Personal Data. You can exercise this right by contacting us
at privacy@druva.com with the subject line “Nevada Do Not Sell Request” and
providing us with your name and the email address associated with your account.
Please note that we do not currently sell your Personal Data as sales are
defined in Nevada Revised Statutes Chapter 603A.

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CHOICE AND OPT-OUT

You may access, correct, or request deletion of the personal information we
collect about you at any time by contacting us privacy@druva.com. We will
respond to your request within a reasonable timeframe.


Druva may send you communications or data regarding our Site and services,
including but not limited to (a) notices about your use of our Site and
services, including those concerning violations of use, (b) updates, (c)
promotional information and materials regarding our products and services, and
(d) newsletters. You may opt out of receiving promotional emails and newsletters
from Druva by following the unsubscribe instructions provided in those
emails. Alternatively, you can opt out, at any time, by
emailing privacy@druva.com with your specific request. Opt-out requests will not
apply to transactional service messages, such as security alerts and notices
about your current account and services.

If you believe that one of your contacts has provided us with your personal
information and you would like to request that it be removed from our database,
please email privacy@druva.com.

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PERSONAL DATA ABOUT CHILDREN

We do not knowingly collect any personal information directly from children
under 16; if you are a child under 16, please do not attempt to register for or
otherwise use the Sites or service or send us any Personal Data. If we discover
we have received any personal information from a child under 16 in violation of
this Policy, delete that information as soon as possible. If you believe we have
any information from or about anyone under 16, please email privacy@druva.com.

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CHANGES TO THIS POLICY

We are constantly trying to improve our services, so we may change this Policy
to reflect changes to our information practices from time to time. If we make
any changes to this Policy, we will change the “Last Updated” date above. If we
make any material changes, we will notify you by email, sent to the e-mail
address specified in your account, or by means of a notice on this Site prior to
the change taking effect. We encourage you to periodically review this
Policy for the latest information on our privacy practices.

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EMAIL A FRIEND

If you choose to use our referral service to tell a friend about our Site, we
will ask you for your friend’s name and email address. We will automatically
send your friend a one-time email inviting him or her to visit our Site. Druva
stores this information and is only used for the sole purpose of sending this
one-time email and tracking the success of our referral program.

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TESTIMONIALS

We display personal testimonials of satisfied Customers on our Site and other
endorsements. With your consent, we may post your testimonial along with your
name. If you wish to update or delete your testimonial, please
email privacy@druva.com.

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BLOGS AND FORUMS

Our Site offers publicly-accessible blogs or community forums. These blogs and
forums are created for general informational purposes only and do not constitute
legal advice or a solicitation to provide legal services. Although we attempt to
post complete, accurate, and up-to-date information, we assume no responsibility
for its completeness, accuracy, or timeliness. You should be aware that any
information you provide in these blogs or forums may be read, collected, and
used by others who access them. To learn more, please visit
our https://www.druva.com/terms-of-use/. To request removal of your personal
information from our blogs or community forums, please email privacy@druva.com.
In some cases, we may not be able to remove your personal information, in which
case we will let you know if we are unable to do so and why.

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SOCIAL MEDIA WIDGETS

Our Site includes social media features. Your use of these features may result
in the collection or sharing of information about you. This may include your IP
address, which pages you are visiting on our Site, and cookies to enable certain
features to function properly. Social media features and widgets are either
hosted by a third party or hosted directly on our Site. Your interactions with
these features are governed by the privacy policies of the companies
providing these features. We encourage you to carefully review the privacy
policies and settings of any social media websites, services, and applications
you access.

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DATA PROTECTION OFFICER (DPO)

To communicate with our DPO, please address any questions, concerns, or comments
to:

Hsinya Shen, General Counsel, DPO
2051 Mission College Blvd
Santa Clara, CA 95054, USA
privacy@druva.com

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CONTACTING US

If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third party dispute resolution
provider (free of charge) at https://feedback-form.truste.com/watchdog/request.



Any questions, concerns, or comments about this Policy should be addressed to:

Druva Inc.
2051 Mission College Blvd
Santa Clara, CA 95054, USA
privacy@druva.com

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Druva means Druva Holdings, Inc., a Delaware, United States company, Druva
Singapore Pte. Ltd., a Republic of Singapore company, Druva Data Solutions
Private Limited, a Republic of India company, Druva Europe Limited, an England
and Wales, United Kingdom company, Druva, Inc., a Delaware, United States
company, Druva G.K., a Japan company, Druva GmbH, a Germany company, Silver
Lining Cloud Consulting Limited (t/a CloudRanger), and all other Druva
subsidiaries.


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