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English
 * Eesti
 * Русский
 * Latviešu
 * Lietuvių

 * My Smart-ID
   
    * ACCOUNT & APP
      * Download the app
      * Register an account
      * Renew your account
      * Upgrade Smart-ID Basic
    * USING SMART-ID
      * E-services you can log in to
      * Digital signing
      * Your transaction history
      * Smart-ID support for Apple Watch
    * SAFETY & SECURITY
      * PIN-codes
      * Smart-ID technology
      * Scam protection
      * Safety QUIZ
   
   Need help?
   
   Search our FAQ section

 * For business
   
    * GENERAL INFO
      * Smart-ID for Business
      * eIDAS certification
      * Get in touch
      * Smart-ID Case Studies
    * SERVICES
      * Authentication
      * Cloud signing
      * Automated Biometric Identity Verification
    * DEVELOPERS
      * Implementation guide
      * Digital signing
      * Logos & branding
    * DEMOS & TESTING
      * Test the service for FREE
      * End-user app demo
   
   For your business
   
   Read how Smart-ID will benefit your e-service

 * Help
   
    * FREQUENTLY ASKED QUESTIONS
      * Update Smart-ID
      * Biometric registration
      * ID-card registration
      * Smart-ID account for a child
      * How to use digital signing
      * Suspicious PIN-requests
        View all
    * Error message
      * Account not found
      * Error “Invalid transacton state”
      * Document locked
      View all
   
   Customer Service
   
   If you can’t find what you were looking for, get in touch

 * About
   
    * SMART-ID APP
      * What is Smart-ID?
      * Requirements
    * GENERAL INFO
      * Smart-ID Blog & News
      * Terms & conditions
    * SECURITY & SAFETY
      * Smart-ID safety guide
      * QUIZ - test your knowledge!
   
   Need help?
   
   Search our FAQ section

 * * Download
   * Register
   * Account info
 * English
   * Eesti
   * Русский
   * Latviešu
   * Lietuvių


SMART-ID – SMART WAY TO IDENTIFY YOURSELF

Smart-ID is the easiest, safest and fastest way to authenticate yourself online,
register in e-services and sign documents.

New? Start here!
 * 718 423users in Estonia
 * 1 081 029users in Latvia
 * 1 634 127users in Lithuania


FOR YOUR BUSINESS

One strong solution for all of your identity needs: universal token for
authentication and signing.

Find out more


CASE STUDIES

Find out how our clients with Smart-ID changed their experience of digital
services

Find out more


QUICK HELP

 * Update Smart-ID
 * Getting a new phone?
 * Biometric registration
 * Digital signing


DO YOU NEED TO UPDATE YOUR SMART-ID?

Smart-ID accounts need to be renewed (and re-authenticated!) every 3 years. Just
make sure you have updated your app software before and you have your preferred
authentication method available.

 1. Guidelines for renewing your Smart-ID account
 2. Updating the app and phone software


ARE YOU GETTING A NEW PHONE?

If you’re getting a new phone (or have reset your phone) and want to continue
using Smart-ID, you need to register a new account. Follow these easy steps and
you’ll be ready to go in no time:

 1. Download Smart-ID app
 2. Register a new account
 3. Delete your inactive accounts


WHAT IS BIOMETRIC REGISTRATION?

Biometric identification suits you if you can’t use other electronic
registration methods but you do have a passport or ID-card with an electronic
chip and a mobile phone with NFC-support. This enables you to scan your
documents at home to complete the authentication process.

 1. Requirements for biometric registration
 2. Getting ready: how to avoid mistakes
 3. Step-by-step instructions 
 4. Error codes and how to solve issues
 5. What to do if your document got locked


HOW TO SIGN DOCUMENTS WITH SMART-ID?

There are several ways to sign document with Smart-ID. E-services you already
use allow you to confirm transactions and sign agreements within the e-service
itself. If you want to choose what and where to sign, you can use online signing
services (like Adobe Sign, Lahdes and Dokobit), desktop software (DigiDoc4 and
Dokobit add-in) or mobile apps (Dokobit or RIA DigiDoc).

 1. Digital signing with Smart-ID 


Smart-ID registration with biometric identity verification

Compare 3 control codes


NEWS

View all
15.01.2024


BIOMETRIC REGISTRATION EXPANDED FOR ALL USERS FROM THE AGE OF 7

As part of our mission to fortify online security from early age and foster
financial literacy amongst youngsters, we have made an essential amendment to
Smart-ID's registration process by making biometric registration for Smart-ID
account available to all users, including those as young as 7 years of age.
Read more
12.12.2023


INTERNATIONAL SURVEY CONFIRMS: SMART-ID IS THE TOP CHOICE FOR AUTHENTICATION AND
SIGNING

A recent international study on digital identities has highlighted some
significant trends regarding electronic authentication tools in Estonia, Latvia,
and Lithuania. According to the research, Smart-ID tops the charts in all three
Baltic countries as the most reliable tool. Smart-ID is also highly recommended
by users because of their very...
Read more


WHY SMART-ID?

 * Convenient & fast
   
   Simple user interface and fast-acting

 * Multi-device
   
   Across device and multi-device usage

 * Secure
   
   Innovative use of advanced cryptography and proven PKI

 * Cross-country usage
   
   Same eID works across countries

 * Legally binding signatures
   
   Qualified Electronic Signature level digital signatures

 * Compliant
   
   EBA guidelines, eIDAS, GDPR and PSD2 requirements


ONLINE SERVICES

you can log-in to with Smart-ID app

View all

View all

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SOME AWESOME WORDS FROM HAPPY CLIENTS

Smart-ID app is easy to use and loved by our users, and offers a safe and secure
identification and signing solution for e-service providers. 

 * ‘One of the strategic directions of the GENERAL FINANCING BANK is the
   digitalisation of its processes. We seek to provide our customers with every
   opportunity to be independent with a minimum of effort. Smart-ID ensures not
   only fast and secure authentication, but also a smooth remote completion of
   the transaction processes.’
   
   Laura Meškauskienė
   
   GENERAL FINANCING BANK Director of the New Products and Innovations
   Department
   
   

 * We, Latvijas Mobilais Telefons, take care not only that our customers have a
   powerful phone and Internet, but also that future technologies make the life
   of our customers more comfortable today.
We are one of the first to introduce
   modern, affordable and secure service not only in person, but also online in
   cooperation with SK ID Solutions and LVRTC. In 2019, we jointly developed the
   LMT personal identification and signing platform, which makes it easier for
   every resident of Latvia to confirm their identity and sign documents with a
   qualified electronic signature.
More than half of our customers are happy to
   choose Smart-ID app as a friendly and intuitive solution in everyday
   cooperation with LMT. The widespread use of Smart-ID in other industries and
   its recognition is an important driver in the circulation of digital
   documents in the cooperation between LMT and customers. We are always looking
   forward to innovations in the Smart-ID solution, which we are happy to
   implement in the LMT personal identification and document signing processes.
   Thank you for the excellent cooperation, growing together and helping Latvia
   to grow!
   
   Ilze Saulīte
   
   LMT Director of Private Banking Service
   
   

 * As most of people use Smart-ID, probably more than eParaksts, it was decided
   to introduce Smart-ID, which, in addition to eParaksts, allows to identify
   the person who wants the pharmacy to process their e-prescriptions. Smart-ID,
   unlike the standardized OAuth type eSignature, uses a different type of
   identification mechanism, so its implementation requires additional
   resources, especially the requirement to register the IP address from which
   identification requests are made. SK is very responsive and competent,
   however, the use of service based on IP addresses could be changed. The
   introduction of Smart-ID gives the customer the opportunity to choose the
   most convenient way of identification (Smart-ID or eSignature), thus
   expanding the range of customers.
   
   Anita Poznyak
   
   Pharmacy manager, Member of the company's board
   
   

 * We have been using the Smart-ID solution offered by SK ID Solutions AS
   Latvian branch for more than a year. As soon as we started working on the
   creation of a digital form of the Neste fuel private card, it was clear that
   the safest, most convenient and suitable tool for customer authentication and
   signing of applications, as well as fuel card contracts, is Smart-ID.
   Currently, we use Smart-ID solution both to identify potential B2C Neste card
   customers and sign private card applications, to authenticate customers on
   our document signing portal, as well as to sign fuel card agreements. The
   Smart-ID solution has significantly improved neste's private card customer
   experience - the ability to remotely apply for a Neste card and digitally
   sign a fuel card agreement, as well as reduced the number of paper
   applications to be processed manually and contributed to the quality level of
   Neste customer data. Our recommendation to the Smart-ID team, based on
   neste's customer questions and feedback, to further emphasize and remind
   about the differences and advantages of the basic and full version of
   Smart-ID, to supplement the information on the website, how customers of
   other banks can apply for the solution and proactively inform the customer
   about moving and updating the Smart-ID version to the full version after the
   phone change.
   
   

 * We're extremely happy with SK's services and customer support. It's
   wonderfully convenient that SK provides a complete range of authentication
   and signing services all in one place! We utilize all of SK's services,
   including Smart-ID, Mobile-ID, Validity confirmation, Timestamping, and
   Organisation Certificates. The customer service is consistently speedy and
   friendly. We make use of these services both within our internal systems,
   such as Virosoft (our personnel information system), where employees can
   access salary information, and our document management system for signing, as
   well as in the financial system. We also use them in external systems like
   the patient portal at https://ipatsient.itk.ee/, where patients can schedule
   appointments and confirm their arrival. SK's services are secure and
   user-friendly at the same time. Keep up the exceptional work!
   
   Raul Veeber
   
   Head of IT Department
   
   

 * SK services are very valuable due to their emphasis on information security
   and data protection.
   
   Eesti Energia AS
   
   
   
   

 * Using Smart-ID for customer authentication doubled the number of monthly new
   users in our mobile bank. We are very satisfied with Smart-ID regarding both
   the ease of technical integration, as well as convenient user experience of
   the application. This mindset is supported by our internet and mobile banking
   clients from whom already 25% are using the possibilities of Smart-ID.
   
   Margus Holland
   
   LHV Bank - Head of Digital Banking
   
   

 * Running your business with Xolo can be easily managed using Smart-ID. For our
   customers, Smart-ID is an important login alternative to e-Residency ID card
   in case customer uses a device where ID-card software isn’t set up.
   
   Erik Mell
   
   Xolo - Co-founder
   
   

 * ‘Professional and close cooperation led to a fast and smooth launch of
   Smart-ID. Smart-ID satisfies our customers’ top priorities, namely, ease of
   use, convenience and security. Consequently, the number of app users in our
   credit unions increases each day.’
   
   Jovita Platenkovienė
   
   Director of Business and IT Development Department Lithuanian Central Credit
   Union
   
   

 * ‘One of the strategic directions of the GENERAL FINANCING BANK is the
   digitalisation of its processes. We seek to provide our customers with every
   opportunity to be independent with a minimum of effort. Smart-ID ensures not
   only fast and secure authentication, but also a smooth remote completion of
   the transaction processes.’
   
   Laura Meškauskienė
   
   GENERAL FINANCING BANK Director of the New Products and Innovations
   Department
   
   

 * We, Latvijas Mobilais Telefons, take care not only that our customers have a
   powerful phone and Internet, but also that future technologies make the life
   of our customers more comfortable today.
We are one of the first to introduce
   modern, affordable and secure service not only in person, but also online in
   cooperation with SK ID Solutions and LVRTC. In 2019, we jointly developed the
   LMT personal identification and signing platform, which makes it easier for
   every resident of Latvia to confirm their identity and sign documents with a
   qualified electronic signature.
More than half of our customers are happy to
   choose Smart-ID app as a friendly and intuitive solution in everyday
   cooperation with LMT. The widespread use of Smart-ID in other industries and
   its recognition is an important driver in the circulation of digital
   documents in the cooperation between LMT and customers. We are always looking
   forward to innovations in the Smart-ID solution, which we are happy to
   implement in the LMT personal identification and document signing processes.
   Thank you for the excellent cooperation, growing together and helping Latvia
   to grow!
   
   Ilze Saulīte
   
   LMT Director of Private Banking Service
   
   

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CASE STUDIES

Find out how our clients with Smart-ID changed their experience of digital
services

Find out more

NOVASTAR.LT X SMART-ID: A ROAD TO SAFER AUTHENTICATION

ELDERLY PEOPLE AND PEOPLE LIVING IN REMOTE AREAS ARE INCREASINGLY CONSULTING
DOCTORS ONLINE

STORENT AND SMART-ID ARE DIGITALIZING THE CONSTRUCTION INDUSTRY

REPRESENTATIVE OF THE LITHUANIAN CENTRAL CREDIT UNION: DIGITISATION ALLOWS US TO
REMAIN COMPETITIVE

THE SUNSET OF OLD AUTHENTICATION METHODS IN THE CONSUMER LOAN MARKET – SMART
TOOLS ARE THE FUTURE


ACHIEVEMENTS

2023

Obtained local qualified status for authentication in Latvia

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In the TOP 10 most used apps in Lithuania

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Most loved digital tool brand in Latvia

Recognised as the most loved digital tool brand in Latvia based on the Brand
Capital survey.

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Enables Apple Watch support

for electronic authentication and signing directly through the Apple Watch.

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Now available in Belgium

2022

Smart-ID won joint 5th place as the most loved brand in Estonia

--------------------------------------------------------------------------------

Smart-ID celebrates its 5th anniversary!

Smart-ID App user base grows to 3 274 621

Supports more than 700 e-services with authentication or for electronic document
signing.

--------------------------------------------------------------------------------

1500+ devices supported by Smart-ID app

Available platforms: App Store, Google Play, Huawei AppGallery.

--------------------------------------------------------------------------------

Smart-ID app launched in India

App: Jio SecureID

2021

The most reliable authentication solution in Baltic countries.

International study by SK ID Solutions (e-identity solutions provider)
highlights Smart-ID as the most reliable authentication solution in Baltics.

--------------------------------------------------------------------------------

1 billion Smart-ID transactions made this year

--------------------------------------------------------------------------------

Smart-ID app released for Huawei AppGallery

Smart-ID is now also available for download by Huawei smartphone users

--------------------------------------------------------------------------------

Smart-ID app launched in Iceland

App: Audkenni

2020

Biometric registration method launched

Users can now register accounts by scanning their own travel documents.

--------------------------------------------------------------------------------

State support for Smart-ID

All Estonian state services have full Smart-ID support and Smart-ID is used for
age verification in Latvia.

--------------------------------------------------------------------------------

Cloud signing

Adobe Acrobat Sign services now have Smart-ID support.

2019

Secure authentication recognised

Smart-ID authentication schema was evaluated as „level high” in Estonia and
Smart-ID support is added to all state services.

--------------------------------------------------------------------------------

Smart-ID app reaches 2 000 000 users

2018

Digital signatures

Becoming certified as QSCD means that signatures given with Smart-ID have the
same legal standing as handwritten ones across European Union. 

--------------------------------------------------------------------------------

Breakthrough of the Year

Smart-ID wins ITL’s Breakthrough of the Year.

2017

Prestigious awards

Smart-ID wins Service of The Year from Lithunian Industry Confederation and
Silver in Estonian Design awards.

--------------------------------------------------------------------------------

Smart-ID launch and reaches at first year 300 000 users


DOWNLOAD SMART-ID APP



Release notes

 * Release notes
 * Terms and Conditions for Use of Smart-ID
 * Terms and Conditions for Use of Smart-ID Basic
 * eIDAS certification for Smart-ID as QSCD
 * Looking for Mobile-ID instead?


LANGUAGE

 * English
 * Eesti
 * Русский
 * Latviešu
 * Lietuvių


MY SMART-ID

 * Download the app
 * Registration: new account
 * Renew your account
 * Upgrade Smart-ID Basic
 * E-services
 * Digital Signing
 * PIN-codes
 * Safety


FOR BUSINESS

 * For e-service providers
 * Electronic signatures & eIDAS
 * Implementation
 * Logos & branding
 * Adobe Acrobat Sign with Smart-ID
 * Smart-ID Case Studies


ABOUT

 * Smart-ID Blog & News
 * What is Smart-ID?
 * Log in to e-services
 * End-user licence agreements
 * Terms and conditions for Smart-ID
 * Terms and conditions for Smart-ID Basic
 * Smart-ID technical requirements
 * Security & safety
 * Test your knowledge: QUIZ


HELP

 * Help & instructions
 * Error messages
 * Customer service