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 * Solutions
     
     
     
   * Shared Inbox For Sales
     
     
     
   * Shared Inbox For SaaS
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Try For Free


CONVERT CUSTOMER QUERIES INTO CUSTOMER DELIGHT

Answer all customer queries across multiple channels from one single place in
less time.
Happy team, happier customers, higher NPS & CSAT. Get started for free.





Try For Free

no credit card required




SETUP YOUR SUPPORT TEAM ON HELPWISE EASILY

Helpwise allows you to manage all your communication methods with your customer
at one place. With shared inboxes for email, SMS, WhatsApp, website chat widget
and social media accounts, you can easily collaborate with your team.

HELPWISE TEAM INBOXES

Team inboxes for Email, SMS, WhatsApp and your business social media account is
a must for growing teams.

Learn more

LIVE CHAT WIDGET

With Helpwise live chat widget, you can convert more leads and reduce churn rate
by providing instant solution to your customers.

Learn more

HELP CENTER

Easily setup a Help Center website for your customers and reduce the support
queries.

Learn more


MAKE IT EASIER FOR YOUR TEAM TO MANAGE CUSTOMER CONVERSATIONS

As business grows, it becomes a struggle to manage customer, sales or internal
emails (billing, hiring) across the company. And, then we make a blunder by
sharing email logins among team members. We understand the chaos that it creates
because we have been through the same pain during our previous gigs &
businesses. So, this is exactly why we built Helpwise - the shared inbox that
really works!

FRIENDLY INTERFACE

We all love Gmail, Outlook & other awesome email clients. So, we have made sure
that Helpwise feels as easy as these common email services. Basically, you won't
miss them here.

SHARE INBOX, NOT PASSWORD

Every team member will get own separate login to access same email address. So,
no more password sharing. Better security with higher productivity!

COLLABORATE WITH TEAM MEMBERS

Don't shout out loud to clear your doubts before answering an email. Tag, Assign
or Chat with your team members within the shared inbox. It is safe to say,
Helpwise is part-Shared Inbox, part-Collaboration software.

DISTRIBUTE WORK LOAD

Getting 100s of emails everyday? Easily share these emails among your team
members and reach Inbox Zero faster.

TRACK EVERY KEY METRIC

Helpwise provides you detailed analytics on your email frequency, response rates
& individual performance. So, now that you can measure it, you can easily
improve it. 😎

INTEGRATE WITH BUSINESS TOOLS

Automate processes & share information across your other business tools. For
example, log all your phone calls & texts with the customer within the email
thread. Or, fetch order details within your inbox.

IN THE NUTSHELL, HELPWISE IS A CLEAN, FEATURE LOADED & MADE-FOR-BUSINESS GMAIL
THAT WE ALL WISH FOR.

Acquire

Automatically generate and qualify your interested leads in real time.

Learn More →
Sales

Manage sales queries with your team efficiently.

Learn More →
Support

Provide your customers with quick and easy automated support.

Learn More →


"ONE OF THE BEST SAAS PRODUCTS I'VE PURCHASED. INCREDIBLE PRODUCT AND VALUE
BACKED BY A GREAT TEAM."

Helpwise allows my team to communicate with inbound inquiries in a collaborative
fashion quickly and without any fuss. It is easy enough to configure to 'just
work' right away but has powerful features that we can implement at our own
pace. For us, an essential part of any SaaS is the team behind it - both
development and support. My experience with both has been great.

Rhys L

Read all reviews

Unlock Seamless Team Collaboration


ASSIGN & TAG CONVERSATIONS, CHAT WITHIN CONVERSATIONS

 * Assign conversations to right people in the team
 * Chat with team members within conversations
 * Tag & Label conversations for better grouping, tracking and search
 * Use saved replies to answer common queries quickly
 * Know if someone from team is replying or viewing a conversation. Avoid
   duplicate and conflicting responses.

Built-in Collision Detection


NO MORE EMBARRASSING DUPLICATE REPLIES

Collision is that awkward moment when two people on your team not only replied
to the same customer twice, but also gave different information. Ouch!

Helpwise comes with built-in collision control functionality so no more
duplicate replies.

 * Track who all from your team are reading the same email thread
 * See in real-time if someone from team is replying to an email
 * Assign email threads to right people in the team to avoid collision for good

Ready to signup? Start For Free



SHARED INBOX FOR WEB, IOS AND ANDROID

If you are on your workdesk or in the field or traveling, Helpwise is always a
click away. Access your team emails from our web app and mobile apps.




HEAR FROM OUR CUSTOMERS

Learn how companies around the globe use Helpwise to build stronger
relationships with their customers and change the way they do business.

Incredible Team with an Impressive Product
Helpwise is a great command center for client care & support. After our first
login, we immediately saw the potential. Looking for a more cost-effective
solution for our current provider (Zendesk), we were happy to find Helpwise.
Even more of a surprise was the team heading Helpwise. Always ready to help and
listen to suggestions, which sealed the deal after my first interaction.

-Steven B
Excellent Intercom alternative at a fraction of the price
Comprehensive support solution that includes shared inboxes for email, SMS,
website chat, WhatsApp etc. Since becoming a customer, I've submitted lots of
feature requests and many of them have already been implemented. They usually
respond to my inquiries within minutes, and they're always very helpful and
courteous.

-Brad K
Really good and efficient solution for shared and private mailboxes!

Ease of use, Great Support (chat) which is able to give answers to all questions
or solve (whenever possible) problems within very short time, Easy to share
mailboxes between different coworkers, no duplicate actions, Possibility to get
rid of other helpdesk systems, Unlimited storage of old(closed) emails. Perfect
repository

-Torsten S
Read other Helpwise Reviews


HAVE QUESTIONS ABOUT HELPWISE SHARED INBOX? CHECK OUT THESE FAQS

We have written down answers to some of the frequently asked questions. But, if
you still have any queries, feel free to ping us on chat or email as at
help@helpwise.io.

WHAT IS A SHARED INBOX? WHY MY TEAM SHOULD USE ONE?

A shared inbox is an inbox that allows multiple people to send and receive email
from the same address. This is great for a company that might want to share the
load of responding to customer inquiries, for example. Any member of the shared
mailbox may respond to an email sent to the shared address. And, you can easily
track performance of your team members & other key metrics around these emails.

Why to use shared inbox?

 1. If you have multiple team members sharing a single email address login, you
    must move them to a shared inbox to ensure uniform sharing of load, to have
    tracking & transparency on who is doing what and to ensure data security.
 2. Shared inbox also saves you from sending duplicate replies with different
    information. It shows you if someone else from your team is replying to a
    particular email in real-time hence stopping you from sending a duplicate
    reply.
 3. No more CCs, BCCs and forwards required as everyone has access to the email.
    You can easily tag other team members internally without cc'ing or
    forwarding email.
 4. Collaborate with different team members within the email thread to send
    correct replies - everytime!
 5. Integrate with other business tools to take better decisions & automate
    workflows



DO YOU HAVE A FREE TRIAL?

Yes, you get 7-day free trial. Signup, create inboxes, invite your team members
and use Helpwise for 7 days for free. No credit card required.

FOR WHICH ALL TEAMS HELPWISE SHARED INBOX IS A GOOD FIT?

Helpwise Shared Inbox is a great fit for any team that receives a lot of emails
& multiple team members can either reply to those emails or need access to those
emails. We have seen that following teams usually find shared inbox really
useful:

 1. Customer Support Team: All customer queries drop into a single inbox from
    where these queries can be assigned to different support agents to provide
    quick query resolutions.
 2. Customer Success Team: To ensure that everyone from Customer Support Team
    are on the same page for every customer & providing great experience to
    existing customers.
 3. Sales Team: Never miss a single lead & always reply in time to potential
    leads and ongoing deal threads. Collaborate with other team members on
    pricing, offers & contacts.
 4. Finance Team: Manage all your accounting, billing & approvals emails from
    single shared mailbox.
 5. HR Team: Manage all your inbound job applications, interview schedules from
    single mailbox. Get feedback from other team members on candidates by using
    inbuilt collaboration features. No more internal emails or random chat
    pings.
 6. Procurement Team: Make purchasing super easy & trackable by brining in all
    your procurement related emails in single shared inbox.
 7. Operations Team: Operations will no longer require gazillions of CCs, BCCs
    and Forwards. Have every stakeholder in the same inbox and get things done
    efficiently.



HOW SHARED INBOX IS DIFFERENT FROM SHARING EMAIL ACCOUNTS?

Good question. We have seen that as you start growing as a team, multiple team
members handle a common email account like jobs@yourcompany.com or
support@yourcompany.com. As long as founders or core team is doing this, it is
fine but it starts becoming chaotic when you start onboarding new team members.
Once you delegate these emails to your employees, you are not only prone to
privacy of customer data risks but also, you can't really track who is doing
good & bad.

As you scale and number of emails start to increase, it becomes even more
chaotic to evenly shared the work load among team members in an automatic
manner. So, instead of sharing passwords for your team email accounts, you
should opt for a shared inbox software.

How a shared inbox can help you scale faster with less chaos & fewer mistakes?

 * You can easily share the workload among team members to ensure timely replies
 * Use in-built automation and workflows to boost producivity of your agents and
   other team members
 * As every team member has his/her own login for the same email address, it
   takes care of any security risk that may arise in a shared email account.
 * Put a full stop on sending contradicting duplicate replies, that happens when
   multiple team members are sharing an email account and not aware that someone
   else is also replying to the same email.

HOW WILL A SHARED INBOX HELP INCREASE MY TEAM'S PRODUCTIVITY?

Your team starts enjoying the benefits of using a shared inbox within minutes of
getting onboarded. By efficiently sharing the work load among different team
members & avoiding any duplicate work, your team will become more productive.

Your team will save up to 25 hours per agent per month which can easily be
channelized to do other high value tasks. Moreover, the average response time to
your emails will come down hence resulting in quick replies and happy customers.

CAN I USE HELPWISE ON MY MOBILE PHONE WHEN I'M NOT ON MY DESK?

Absolutely! You can use Helpwise not only as our web app but also on your
Android and iOS device.

IS IT SAFE TO CONNECT MY GOOGLE ACCOUNT WITH HELPWISE?

Absolutely! it is safe to connect your Google account as Helpwise's use of
information received, and Helpwise's transfer of information to any other app,
from Google APIs will adhere to the Google API Services User Data Policy,
including the Limited Use requirements.

STILL HAVE A QUESTION? TRY OUR HELPWISE HELP GUIDES OR PING US ON CHAT SUPPORT


GETTING STARTED TAKES LESS THAN 5 MINUTES

Connect your existing team email accounts, invite your team members and start
handling emails in a better & faster way than before.

Create New Account Schedule Free Demo Already using another shared inbox
service? Use our free Concierge Migration Service :)

Shared Inbox & Shared Email for growing teams. Make it easier for your teams to
easily manage and reply to customer emails without sharing email logins. Track
performance of your support, sales, finance, HR and other teams.

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Last updated on 2021-11-12


help@helpwise.io | 3260 Hillview Avenue, Palo Alto, CA 94304
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