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FIRST STEPS

If you are having any issues with the app – here are a couple things you can try
before seeking further support: Update your device’s software Delete the app
from your device and reinstall it If neither of these seem to help then please
write to... read more


WHERE CAN I GET THE FINISH LINE LEADER APP?

You will either receive an email invitation from a leader or search for it in
the App Store or Google Play.

read more


HOW DO I GET APPROVED TO USE THE FINISH LINE LEADER APP?

If you download the app from the App Store or Google Play without being invited
by a leader – your request will be either approved or denied within 72 hours.
Please know that if your Coach ID is not included in your registration your
request will be... read more


WHY IS MY ACCOUNT DISABLED?

If you are receiving a message when you attempt to log in that says your account
is disabled this means that your request was denied (most likely due to an
invalid Coach ID). Please know that this section of the registration process is
not for your coach screen name.... read more


WHY DON’T THE VIDEOS HAVE SOUND ON MY IPHONE?

If you are unable to get sound for the videos on your iPhone then please make
sure that your ring/silent switch on the side of your device is turned on and
that the volume is turned up. Also, please make sure that your software is up to
date. You may also try deleting... read more


WHY DOESN’T MY PERCENTAGE UPDATE IN THE MODULE?

Your completed percentage in each module will update as you view the videos and
documents. Each document has to be viewed and each video has to be watched
completely for the percentage to be updated. Once you reach 100% you will be
able to move on to the next... read more


WHAT IS THE LEADER PORTAL AND HOW DO I ACCESS IT?

The Leader Portal is a separate online tool to be used on the computer that
allows Leaders to track their coaches’ activity in the app. It allows you to
invite coaches and promote them to leader if they wish to use the portal. You
will also be able to see their... read more


WHO CAN USE THE FINISH LINE LEADERS APP?

Team Beachbody Coaches in the Finish Line Leader downline can use the app…

read more


WHY ARE THERE MULTIPLE DOCUMENTS FOR ONE DAY?

Each training day may look a little different. Some days have one document and
some have multiple... read more


WHY ARE THERE MISSING DAYS IN VIDEOS?

Each training day may look a little different. Some days have one video, some
have multiple videos and some have no videos. The document for your current day
will tell you if you should see the videos... read more


HOW DO I SHARE MY RULE OF 5 BUSINESS ACTIVITY TRACKER?

Click Activity Tracker and then the share icon in the top right hand corner.
Choose the dates you wish to send, input the recipient’s email address and click
send.

read more


HOW DO I FILL OUT THE RULE OF 5 BUSINESS ACTIVITY TRACKER?

Click on Activity Tracker and a calendar will appear…

read more


WHAT DOES IT MEAN TO HAVE A LEADER IN THE APP?

Your leader should be your sponsoring coach or someone you work with like a
sponsor. Having a leader in the App allows them to see your module progress and
weekly activity. You can either choose your leader when you register for the App
or they can request to be your... read more


HOW DO I INVITE A NEW LEADER TO THE FINISH LINE WEB PORTAL?

To invite a new leader to the Finish Line Leaders portal, first navigate to the
Leader section (My Downline –> Leaders). This will display the leaders grid that
shows all of the current leaders in your downline. From here, click on the
‘Invite... read more


HOW DO I LOGIN TO THE WEB PORTAL?

To login to the web portal, use the following link:
 http://portal.finishlineleaders.com/ Sign in by inputting your username and
password into the corresponding fields. Click the ‘Sign In’ button to access the
portal once your credentials have been... read more


WHAT DO I DO IF MY QUESTION IS NOT ANSWERED HERE?

If you do not see an answer that resolves your issue – please email
app@finishlineleaders.com with your question/concern. Please include your name,
email address and the device you are using in your email so we can serve you in
the best way... read more


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