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SABIO SOLUTIONS


AI & AUTOMATION

Virtual assistants – from voice automation to knowledge-based bots – can cut
your call volumes while boosting customer satisfaction and staff loyalty. …



DATA & INSIGHTS

Predict your customers needs and pain points with monitoring technology that
collates advanced journey analytics across all service channels.



CLOUD TRANSFORMATION

Harness the competitive benefits of seamlessly moving your call centre into the
cloud, including greater agility, unity and future-proofing.



NETWORKING SERVICES AND INFRASTRUCTURE

Find the bespoke approach and system to satisfy the demands of all your contact
operations and, most importantly, keep your customers happy.



CX MANAGEMENT

Determine how to provide a consistently great service for your customers through
fully integrated live chat and our contact centre performance …



AGENT DESKTOP

Quickly and easily interpret customer requests with a range of natural language
and intuitive technologies to support your teams’ knowledge.



CRM

Explore how you can maximise the potential of Salesforce to transform your
customer experience with our specialist consultancy, makepositive.




START YOUR JOURNEY WITH SABIO

Learn more about sabio

Case study

VIDEO - HomeServe UK put AI at the heart of its Customer Experience

View Case Study View all



PARTNERS

See how we work with world-leading technology providers to help you create
unequalled customer experiences – including Genesys, Twilio and Avaya.
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TECHNOLOGY

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power to effectively transform your customer experience.
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INDUSTRY

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different industries – including banking, insurance, housing and more.
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LATEST NEWS

30/05/2023


BROADBAND SPECIALISTS, QUICKLINE COMMUNICATIONS, SPEEDS UP CUSTOMER SERVICE &
SERVICE DELIVERY IN £1M+ CONTRACT WITH MAKEPOSITIVE

 * Quickline partners with leading Salesforce consultancy, makepositive, in
   specialist £1m+ project
 * Makepositive will implement Salesforce Communications Cloud to help Quickline
   enhance field services, customer support, and inventory management
 * Agreement cements makepositive’s expertise in key Telecommunications
   vertical 

Read more

16/05/2023


SABIO GROUP UNVEILS NEW INTERACTION ANALYTICS SOLUTION AIMED AT FUELLING DIGITAL
TRANSFORMATION

 

 * The Interactions Analytics ‘Proof of Value’ (PoV) is an eight-week programme
   that analyses recordings of recent calls coming into the contact centre 
 * The launch is aimed at providing businesses with key customer interaction
   data ahead of launching a digital transformation strategy 
 * The PoV combines advanced analytics technology with Sabio’s internal
   expertise and consultancy services 

Read more

25/04/2023


SABIO GROUP STRENGTHENS COMMITMENT TO NORDICS FOLLOWING RECENT EXPANSION

 * Nicolai Ginge named Country Manager for Sabio Denmark
 * Remit includes expanding Sabio’s footprint across Denmark, Sweden, Norway,
   Finland & Iceland
 * Appointment follows Sabio’s expansion in the region earlier this year

Read more

24/04/2023


SABIO GROUP SECURES MULTI-YEAR CONTRACT WITH JOURNEYCALL, PART OF ESP GROUP

 * Sabio will support Journeycall's digital transformation strategy
 * Project includes contact centre technology migration to Genesys Cloud CX
 * Sabio will also deliver ongoing consulting, implementation and support
   services

Read more

18/04/2023


MAKEPOSITIVE NAMED ‘LEADER’ IN THE ISG PROVIDER LENS™ SALESFORCE ECOSYSTEM
PARTNERS STUDY

 * ISG is a global technology research and advisory firm
 * The report compares provider strengths, challenges and competitive
   differentiators in the UK Salesforce partner ecosystem
 * makepositive positioned as a leading provider in 50% of categories

Read more

13/02/2023


APPELLO CARELINE SELECTS SABIO GROUP TO SUPPORT ROLL-OUT OF NEW CLOUD CONTACT
CENTRE PLATFORM

 * Appello has migrated to a new Genesys Cloud contact centre
 * Project includes bespoke integration to Appello’s telecare platform as well
   as CRM integration with Microsoft Dynamics
 * Sabio supported the migration, as well as providing network services &
   managed services support in a multi-year agreement

Read more

11/01/2023


SABIO GROUP EXPANDS INTO THE NORDIC REGION & STRENGTHENS GENESYS CAPABILITY

 * Sabio has completed a ‘transfer of business’ from Sopra Steria Denmark A/S 
 * The agreement extends Sabio’s reach into Denmark, positioning it for growth
   across the Nordics including Norway, Sweden, Finland and Iceland
 * Also strengthens Sabio’s capabilities and expertise regionally

Read more

15/12/2022


SABIO GROUP AIMS TO EMPOWER THE GLOBAL CONTACT CENTRE WORKFORCE IN NEW CAMPAIGN

 * Customer Service Advisors need powerful technology and solutions to deliver
   excellent customer experiences (CX)
 * Many are still faced with working environments characterised by poor
   supporting tech, frustrating gaps in customer journeys & limited to no
   empowerment
 * Sabio has launched a new campaign - ‘Empowering People to Deliver Excellent
   CX’ - encouraging Advisor autonomy & empowerment across the contact centre
   industry

Read more

07/12/2022


SABIO GROUP STRENGTHENS COMMITMENT TO STEAM EDUCATION & CAREERS WITH CODE NINJAS
SPONSORSHIP

 * Sabio funding two placements at Code Ninjas’ facility near Glasgow
 * Strengthens Sabio’s commitment to science, technology, engineering, arts and
   mathematics (STEAM) initiatives
 * Code Ninjas enables kids to learn how to code while building their own video
   games & gaining problem solving, critical thinking and STEAM skills

Read more

07/12/2022
 * Disrupt2023


KEYNOTE SPEAKERS ANNOUNCED FOR SABIO GROUP’S FLAGSHIP DIGITAL TRANSFORMATION
EVENT, DISRUPT

 * Award-winning journalist, BBC presenter and multi-published author, Tim
   Harford OBE, will entertain delegates at Sabio’s UK event in February
 * He is joined by Bruce Daisley, the former European boss of social media
   giant, Twitter, as additional keynote speaker on the day
 * Disrupt ‘23 will take place at The Brewery, London on Tuesday, February 7th,
   in front of 750+ customer experience (CX) & digital transformation industry
   leaders

Read more

View all news



RESOURCES

Want to find out more? Read our case studies and whitepapers to help you evolve
your customer experience journey

 * Ebook


DIGITAL FIRST: THE RE-INVENTION OF CUSTOMER SERVICE

View ebook
 * Ebook


USING AI & AUTOMATION TO EMPOWER AGENTS

View ebook
 * Ebook


PLACING ADVISOR WELLBEING AT THE TOP OF THE AGENDA

View ebook

View all resources
Start Your Journey with Sabio
If you're interested in developing more efficient and effective customer
experience for your business, our team of experts is always on hand
Get in touch

EMPOWERING PEOPLE TO DELIVER EXCELLENT CX
We believe in empowering advisors, arming them with the equipment and technical
capabilities needed to deliver excellent CX.
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