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Text Content

BE THE BRAND YOUR CUSTOMERS LOVE.

AI-powered customer feedback analysis.
Real-time strategic insights to remain a market leader.

 * Book a demo
 * Discover the product


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WHY USE HELLO CUSTOMER?

Putting customer feedback at the centre of your organization brings a lot of
benefits. With a customer feedback management platform you drive action in
multiple areas.

DEPTH OF ANALYSIS

Accurate AI analysis so you can take action with confidence.

TIME TO VALUE

Lightweight and easy technical implementation so you can collect feedback from
the get-go, without compromising on quality.

DESIGNED FOR BUSINESS IMPACT

Our platform is built to give you those insights to create value, and to close
the gap between customer needs and business goals.

REAL-TIME

Get business insights in seconds to keep up with the ever-evolving expectations
of your customers.


THAT'S HOW WE HANDLE IT.

BUILD AN OMNICHANNEL FEEDBACK STRATEGY

Capture feedback effortlessly across multiple channels of the customer journey.
Maintain a strategic birds-eye-view and discover where you're inconsistent in
your customer experience.

Capture feedback with our website touchpoints for all your online services and
sales, QR-code feedback for physical locations, and e-mail surveys that span the
entire journey.

Learn more

ANTICIPATE EMERGING TRENDS

Track topic sentiments and anticipate changing needs and expectations from your
customers.

Intervene before negative experiences escalate and track the impact of your
actions in the sentiment heatmap..

Learn more


LOCALIZE THE ROOT CAUSE

Large enterprises cover multiple regions, customer segments, and services. To
effectively tackle negative experiences, you need to know what segments are
affected.

Link operational and metadata (stores, customer segments, agent names) to every
respondent and use our metadata filters to localize the issue in your products,
processes, or team performance.

Learn more

DISTRIBUTE FEEDBACK
INTERNALLY

We have a two-fold approach to dispatching feedback across your organization:

1. Front-line teams receive weekly or monthly reports that focus on the general
performance of their store or branch

2. Back-office teams (like the product team) receive regular digests that
include feedback mentioning their area of expertise

Learn more



WHAT OUR CUSTOMERS HAVE TO SAY.

Go to customer case


THE HELLO CUSTOMER PLATFORM SHOWS US IN REAL-TIME WHICH ISSUES ARE CONSIDERED
IMPORTANT BY OUR CUSTOMERS.

Gert Vanuytsel

Baloise Insurance


WITH A CLASSIC MARKET RESEARCH SURVEY, WE COLLECT ABOUT 100 REPLIES. WITH HELLO
CUSTOMER WE RECEIVE THOUSANDS OF RESPONSES.

Anne Laure Janssens

Marketing Strategy Manager Binck Bank


AFTER ONLY ONE MONTH OF COLLECTING OPEN FEEDBACK, WE DISCOVERED QUICK WINS THAT
WERE TRANSLATED INTO PROJECTS WITH A POSITIVE EFFECT ON CX.

Matthieu Bonelli

Marketing Strategy Manager Binck Bank




BOOK YOUR DEMO

Last Name
First Name
Work Email
Job title
Company
Company Size 1-5051-100101-500501-10001001-50005001-1000010001+
I agree to receive other communications from Hello Customer.

Hello Customer is very passionate about protecting your privacy and personal
information. We'd love to contact you from time to time about related topics and
events. If this is okay, please check the box below.

Submit

For information on how to unsubscribe, as well as our privacy practices and
commitment to protecting your privacy, please review our Privacy Policy.

© Hello Customer 2022

 * Privacy
 * Cookie policy

Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S.
Trademarks, and Net Promoter Score and Net Promoter System are service marks, of
Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.