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https://shop.interface.com/US/en-US/help-center/privacy-policy.html?utm_source=Eloqua&utm_medium=Email&utm_campaign=23_Q4_A...
Submission: On October 10 via api from US — Scanned from DE
Submission: On October 10 via api from US — Scanned from DE
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Celebrating 50 years: Our next journey starts here.
PRIVACY POLICY
INTERFACE WEBSITE PRIVACY POLICY
This policy describes the information gathering and dissemination practices of
Interface, Inc. and its affiliates (collectively, “Interface”) for the website
www.interface.com ("the Site"), any current or future mobile application
controlled by Interface that provides a link to this policy (the “Mobile
Application”), all interactive features, applications, widgets, social networks
and social network “tabs”, and other online or wireless offerings that we
control that post a link to this policy, whether accessed via computer, mobile
device, or other technology or any associated content, material, or
functionality contained on the Site or Mobile Application (collectively, the
“Services” and, together with the Site and the Mobile Application, the
“System”). Interface is committed to protecting your privacy online. Interface
will not release any personally identifiable information such as your name,
address, e-mail address, phone number or project information except as described
in this policy. If users have questions or concerns regarding this policy, they
should first contact eCommerce Project Leader, eBusiness for Interface via an
e-mail addressed to support@interface.com or telephone us at 1-800-637-6032.
WHAT INFORMATION WE COLLECT AND WHY
Our System uses various forms for customers and other visitors to request
information and to order products and samples. As described below, we collect
personal and project-related information from customers and other visitors
primarily so that we may process their orders and requests, but also so that we
may enhance our services to our System visitors, make each visit as pleasant and
helpful as possible, and track trends and statistics. During the checkout
process on our website, we ask for certain personal information (such as name,
address, e-mail, telephone number and project information) which is necessary to
process and ship orders or respond to requests. Personal information may be
transmitted to contracted third parties for the purpose of shipping an order,
sample or other items. We may also share or disclose information in order to
conform to or comply with legal requirements, to protect the rights of Interface
or to act under exigent circumstances to protect the personal safety of
Interface personnel or the public.
The System may further collect non-personally identifiable information, such as
type of browser, operating system, domain name, or IP address. Web servers
automatically identify your computer by its IP address. When you visit pages on
our System, our servers may log your IP address. We do not link IP addresses to
any personally identifiable information. Your IP Address is used to gather broad
demographic information only. A User Transaction ID may be created when you
enter the System. This ID is used to keep track of your order and other
requests.
Interface may also give users the opportunity to answer questions which assist
us in our marketing efforts. It is optional for customers to answer marketing
questions. However, we encourage our customers to answer these questions so we
can provide a more personalized experience on our System.
REGISTRATION (OPTIONAL)
To most effectively use the System, a customer can complete our registration
process. During registration, we may ask a customer to select unique identifiers
(such as username and password) and provide contact information (such as name,
email address, daytime phone numbers and shipping address). We may also ask
registered customers if they would like to receive via e-mail special
announcements or offers from us. Customers may opt-out of receiving such e-mail
(see the choice/opt-out section below). Business partners and professional
visitors requesting access to specialized content areas may be required to
provide identifying information for verification purposes.
COOKIES
Cookies are routinely used by most, if not all, E-commerce merchants, including
Interface. Cookies are small blocks of text which are sent to your browser from
a website. We use 'persistent' and 'non-persistent' cookies on our System to
provide you with the best presentation of the information currently available.
'Persistent' cookies store text, which is available to us when you return to our
System. 'Non-persistent' cookies are temporary information, which is eliminated
once you close your Internet browser and/or shut down your computer. This
information about the user enables us to track and personalize the System to
enhance your experience. For instance, by setting a cookie on our Site, we can
provide you with storage of items in your shopping cart or save the contents of
projects created with our Tile Configurator between visits.
We also use certain pixels or other tracking technology to identify users who
have landed on certain of our pages or interacted with our content. The pixels
may store a cookie, which means that information about your visit to our System
may be shared with the third parties who set the pixels.
These cookies can in no way be used by us or anyone else to get data from your
hard drive, obtain your e-mail address or access sensitive information about you
as an individual. Cookies must meet strict specifications to ensure that they
are not used to compromise security. If a user rejects cookies, the user may
still use our System although we will be unable to provide the user with the
personalized experience we can offer using the cookie data. If you have any
questions about our use of cookies, please send an e-mail to
support@interface.com or telephone Customer Service at 1-800-637-6032.
SECURITY
Interface has security measures in place to provide protection against the loss,
misuse and alteration of the information under our control. Strong precautions
are taken to protect the information of the users of our Systems.
Your information is encrypted and is protected utilizing the industry standard
Secure Sockets Layer (SSL) encryption software. While on a secure page, most web
browsers will indicate the encrypted nature of your data in some readily
identifiable fashion (e.g., the lock icon on the bottom of web browsers Netscape
Navigator and Microsoft Internet Explorer becoming locked, as opposed to
un-locked, or open, when you are just 'surfing').
While we use SSL encryption to protect sensitive information online, we also
protect user information offline. All of the information of our System’s users,
including the sensitive information mentioned above, is maintained in a
restricted section in our offices. Only those of our employees who need the
information to perform a specific job (for example, our account or customer
service representatives) are granted access to personally identifiable
information. Furthermore, our employees are kept up-to-date on our security and
privacy practices.
You are solely responsible for maintaining the secrecy of passwords, which may
be issued to you and/or any account information. Please be careful and
responsible whenever you are online.
Unfortunately, no data transmission over the Internet can be guaranteed to be
100% secure. As a result, while we strive to protect your personal information,
Interface cannot warrant or ensure the security of any information you transmit
to us, and you do so at your own risk. Once we receive your transmission, we
make commercially reasonable efforts to ensure its security on our systems.
If you have any questions about the security at our System, you can send an
e-mail to feedback@interface.com or telephone Customer Service at
1-800-637-6032.
Our System contains links to other sites. While we enforce our privacy policy
with respect to information gathered on our System, we are not responsible for
any information you provide to other websites you may access through links on
our System.
CONSENT
By using our System, you consent to the foregoing collection and use of
information by Interface. This policy may change from time to time, so please
check back periodically.
CALIFORNIA RESIDENTS
This portion of our Privacy Policy advises California residents of rights
provided in the California Consumer Privacy Act (“CCPA”) and how to effectuate
those rights by communicating with us. Please note, we will seek to verify your
identity when we receive an individual rights request from you in order to
ensure the security of your personal data.
Please direct any rights requests (as further described below) or additional
questions you may have regarding this Privacy Policy via phone, email, or
regular mail to:
privacypolicy.americas@interface.com
Toll Free: 1-866-952-4093
PO Box 1503
LaGrange, GA 30241
USA
If you do, we will need to collect personal data and other information such as
your name, email or transaction history in order to verify your identity. You
may also authorize an agent to make a request on your behalf, who will need to
provide similar information for verification.
RIGHT TO DELETION OF PERSONAL DATA
California residents have the right to request the deletion of personal data as
prescribed in Section 1798.105(a) of the CCPA. Interface may not delete some or
all requested personal data if such personal data as required or allowed by
applicable law.
RIGHT OF ACCESS: RIGHT TO REQUEST DISCLOSURE OF DATA COLLECTION AND SHARING
PRACTICES
You may request to receive details about how we collect, use, and share your
personal data. Specifically, you may request to receive the specific pieces of
personal data that we have collected about you.
* the categories of personal data that we have collected about you,
* the categories of personal data that we have disclosed for a business
purpose,
* our purposes for collecting that personal data, and
* the categories of parties with whom we share your personal data.
RIGHT TO OPT-OUT OF SALE
We do not and will not sell (as defined in the CCPA) your personal data.
RIGHT TO NOT BE DISCRIMINATED AGAINST FOR EXERCISING CCPA RIGHTS
We do not and will not sell (as defined in the CCPA) your personal data.
We do not discriminate against you for exercising any CCPA rights, such as the
access and deletion rights described above. If we choose to offer a product
enhancement or financial incentive that is contingent on you sharing personal
data, we will ensure that the value provided to us by that collection is
reasonably related to the value of the product enhancement or financial
incentive.
The below chart summarizes our collection, use, and disclosure of personal data:
Types of Personal Data Collected Source of the Personal Data Purpose for
Collection Information Disclosed for a Business or Commercial Purpose? (Yes/No)
Categories of Third Parties (Which Does Not Include Service Providers) with whom
the Personal Data is Shared. Identifiers (e.g., name, e-mail, postal address,
and phone number) Information directly submitted by a consumer online or offline
(such as at a trade show); information collected pursuant to a transaction;
information collected through communications with our customer service
department; and information collected from business partners
To deliver and provide our products and related services.
To analyze business and consumer trends.
Internal record keeping and operations, including legal compliance.
Marketing products and services.
To provide customer support.
Yes Not disclosed to third parties. Demographic Information Information directly
submitted by a consumer online or offline (such as at a trade show); information
collected pursuant to a transaction; information collected through
communications with our customer service department; and information collected
from business partners
To deliver and provide our products and related services.
To analyze business and consumer trends.
Internal record keeping and operations, including legal compliance.
Marketing products and services.
To provide customer support.
Yes Not disclosed to third parties. Professional or Employment Information
Information directly submitted by a consumer online or offline (such as at a
trade show); information collected pursuant to a transaction; information
collected through communications with our customer service department; and
information collected from business partners.
To deliver and provide our products and related services.
To analyze business and consumer trends.
Internal record keeping and operations, including legal compliance.
Marketing products and services.
To provide customer support.
Yes Not disclosed to third parties. Commercial Information (e.g., purchase
histories) Information directly submitted by a consumer online or offline (such
as through a survey); information collected pursuant to a transaction;
information collected through communications with our customer service
department; and information collected from business partners.
To deliver and provide our products and related services. To analyze business
and consumer trends. Internal record keeping and operations, including legal
compliance. Marketing products and services. To provide customer support.
Yes Not disclosed to third parties. Consumer Preferences Information directly
submitted by a consumer online or offline (such as at a trade show); information
collected pursuant to a transaction; information collected through
communications with our customer service department; and information collected
from business partners.
To deliver the services and to analyze programming and application usage data.
To analyze programming and application usage.
Internal record keeping.
Marketing products and services.
To provide customer support.
Yes Not disclosed to third parties. Website Browsing Activity Web tracking
technology such as browser cookies, flash cookies, and web beacons.
Website functionality, customization and security.
Advertising and marketing.
Yes Third party web tracking providers (but only at your direction).
Types of Personal Data Collected
Identifiers (e.g., name, e-mail, postal address, and phone number)
Source of the Personal Data
Information directly submitted by a consumer online or offline (such as at a
trade show); information collected pursuant to a transaction; information
collected through communications with our customer service department; and
information collected from business partners
Purpose for Collection
To deliver and provide our products and related services. To analyze business
and consumer trends. Internal record keeping and operations, including legal
compliance. Marketing products and services. To provide customer support.
Information Disclosed for a Business or Commercial Purpose? (Yes/No)
Yes
Categories of Third Parties (Which Does Not Include Service Providers) with whom
the Personal Data is Shared.
Not disclosed to third parties.
Types of Personal Data Collected
Demographic Information
Source of the Personal Data
Information directly submitted by a consumer online or offline (such as at a
trade show); information collected pursuant to a transaction; information
collected through communications with our customer service department; and
information collected from business partners
Purpose for Collection
To deliver and provide our products and related services. To analyze business
and consumer trends. Internal record keeping and operations, including legal
compliance. Marketing products and services. To provide customer support.
Information Disclosed for a Business or Commercial Purpose? (Yes/No)
Yes
Categories of Third Parties (Which Does Not Include Service Providers) with whom
the Personal Data is Shared.
Not disclosed to third parties.
Types of Personal Data Collected
Professional or Employment Information
Source of the Personal Data
Information directly submitted by a consumer online or offline (such as at a
trade show); information collected pursuant to a transaction; information
collected through communications with our customer service department; and
information collected from business partners.
Purpose for Collection
To deliver and provide our products and related services. To analyze business
and consumer trends. Internal record keeping and operations, including legal
compliance. Marketing products and services. To provide customer support.
Information Disclosed for a Business or Commercial Purpose? (Yes/No)
Yes
Categories of Third Parties (Which Does Not Include Service Providers) with whom
the Personal Data is Shared.
Not disclosed to third parties.
Types of Personal Data Collected
Commercial Information (e.g., purchase histories)
Source of the Personal Data
Information directly submitted by a consumer online or offline (such as through
a survey); information collected pursuant to a transaction; information
collected through communications with our customer service department; and
information collected from business partners.
Purpose for Collection
To deliver and provide our products and related services. To analyze business
and consumer trends. Internal record keeping and operations, including legal
compliance. Marketing products and services. To provide customer support.
Information Disclosed for a Business or Commercial Purpose? (Yes/No)
Yes
Categories of Third Parties (Which Does Not Include Service Providers) with whom
the Personal Data is Shared.
Not disclosed to third parties.
Types of Personal Data Collected
Consumer Preferences
Source of the Personal Data
Information directly submitted by a consumer online or offline (such as at a
trade show); information collected pursuant to a transaction; information
collected through communications with our customer service department; and
information collected from business partners.
Purpose for Collection
To deliver the services and to analyze programming and application usage data.
To analyze programming and application usage. Internal record keeping. Marketing
products and services. To provide customer support.
Information Disclosed for a Business or Commercial Purpose? (Yes/No)
Yes
Categories of Third Parties (Which Does Not Include Service Providers) with whom
the Personal Data is Shared.
Not disclosed to third parties.
Types of Personal Data Collected
Website Browsing Activity
Source of the Personal Data
Web tracking technology such as browser cookies, flash cookies, and web beacons.
Purpose for Collection
Website functionality, customization and security. Advertising and marketing.
Information Disclosed for a Business or Commercial Purpose? (Yes/No)
Yes
Categories of Third Parties (Which Does Not Include Service Providers) with whom
the Personal Data is Shared.
Third party web tracking providers (but only at your direction).
Certain laws require that we indicate whether we honor “Do Not Track” settings
in your browser concerning targeted advertising. We do not monitor or follow any
Do Not Track browser requests.
Choice/Opt-Out
We provide users with the opportunity to opt-out of receiving communications
from us. To remove your information from our database so that you will not
receive future communications please contact:
eCommerce Project Leader
feedback@interface.com
InterfaceFLOR, LLC
PO Box 1503
LaGrange, GA 30241
USA
Change/Modify
Our System gives users the opportunity to change and modify information
previously provided. You can access “Your Profile” once you are logged into the
Site or Mobile Application and will then have the ability to submit required
profile changes. If you have any questions about this privacy statement, the
practices of the System, or your dealings with the System, you can contact:
eCommerce Project Leader
feedback@interface.com
InterfaceFLOR, LLC
PO Box 1503
LaGrange, GA 30241
USA
If you have any questions about this privacy statement, the practices of the
System, or your dealings with the System, you can contact:
eCommerce Project Leader
privacypolicy.americas@interface.com
Interface
PO Box 1503
LaGrange, GA 30241
USA
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