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DYNATRACE PRIVACY NOTICE

Updated: February 2024

Dynatrace respects your privacy. This Privacy Notice (“Notice”) describes the
Personal Information collected by or on behalf of Dynatrace, LLC, and/or its
parent and subsidiary companies (“Dynatrace,” “we,” “us,” or “our”) through our
website www.dynatrace.com and any other website that links to this Notice
(“Site”), our products, software, and services (collectively, “Services”), and
when you interact with us, and how Personal Information is used, shared and
protected. This Notice also describes your choices regarding use, access and
correction of Personal Information collected about you through the Site or your
use of our Services.

Dynatrace primarily processes Personal Information on behalf of and in
accordance with the instructions of our customers who use our Services. For
additional information regarding these processing activities please refer to
your customer contract and/our product documentation. Where Dynatrace acts as a
data controller, it collects and processes all Personal Information pursuant to
this Notice and applicable data protection laws.

Additional information on our Personal Information practices may be provided in
privacy data sheets and maps, online product descriptions, or other notices
provided prior to or at the time of data collection. Certain Dynatrace websites
and solutions may have their own privacy documentation describing how we handle
Personal Information for those websites or solutions specifically. To the extent
a specific notice for a website our Services differs from this Privacy Notice,
the specific notice will take precedent.

We may modify this Notice at any time and all changes will be effective
immediately upon posting to the Site. We will notify you of material changes to
this Notice where we are required to by applicable law. We encourage you to
review this Notice whenever you use the Dynatrace Site or Services to stay
informed about our practices and the ways you can help protect your privacy.
With the exception of circumstances where we are required by applicable law to
collect specific consent for particular processing activities, by accessing and
using the Site, you acknowledge that you have read and understand the contents
of this Notice.

If you only want to access a particular section, then you can click on the
relevant link below to jump to that section:

 * Personal Information We Collect
 * Ways We Collect Personal Information
 * Uses of Personal Information
 * How We Share Personal Information
 * Children
 * Data Security
 * Third-Party Websites
 * Retention of Personal Information
 * International Data Transfers
 * Links to Related Privacy Notices
 * Contact Us


PERSONAL INFORMATION WE COLLECT

We collect Personal Information about you through your interactions with the
Site or your use of our Services, including:

 * Contact Information (e.g., first name, last name, email address, mailing
   address, phone number)
 * Professional Information (e.g., company, title, role, department)
 * Site usage data, web browser type/version, operating system, website visit
   information, click-through information
 * Video, Audio & Electronic Information (e.g., your picture or signature,
   records of our interactions with you)
 * Log-In Credentials (e.g., username, user ID, password, IP address, email
   address, profile details)
 * Account Data as that term is defined in your Subscription Agreement
 * Usage Data as that term is defined in your Subscription Agreement
 * Personal Information provided in connection with a Support conversation,
   ticket or request.

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WAYS WE COLLECT YOUR PERSONAL INFORMATION

We collect Personal Information in the following ways:

From You. For example, we may collect Personal Information from you when you
register an account with us, request information, send us an email or otherwise
interact with us.

Third Party Sources. From time to time, and in compliance with applicable laws,
we collect Personal Information about you from third party sources like
partners, social media platforms, resellers, analytics providers, lead
generation providers or other companies that provide services to us. For
example, our resellers and companies that provide our Services through their
online marketplace may supply us with Personal Information, such as your name,
telephone, email, and business address to help us fulfil orders, and provide
services and support.

Analytics. When you use our Site, we collect data through analytics providers,
including Google Analytics, which use cookies and technologies to collect and
analyze data about use of the Site and the Services. These analytics services
collect data regarding the use of other websites, apps and online resources. You
can learn about Google’s practices by going to
https://policies.google.com/technologies/partner-sites and opt out by
downloading the Google Analytics opt out browser add-on, available at
https://tools.google.com/dlpage/gaoptout.

Cookies and Other Similar Technologies. We automatically collect and record in
our server logs the following information about your use of our Site through
cookies, web beacons, and other technologies: usage data, IP address, web
browser type/version, operating system and website visit information such as
date, time and pages viewed, language preferences, search engine keywords used
and length of time on our website.

We collect data from certain cookies which are pieces of data stored directly on
the computer or mobile device you are using. We collect this information, in
part through recognition of your computer or device, for security purposes, to
facilitate navigation, to display data more effectively, to collect statistical
data, to personalize your experience while using the Site and to assist your use
of the Site. We also gather statistical data about use of the Site to
continually improve design and functionality, understand how they are used and
assist us with resolving questions.

We use IP addresses to calculate usage levels, diagnose server problems, for
security purposes and to administer the Site. We also may derive your
approximate location from your IP address. We also will collect click-through
information related to Dynatrace emails and banner advertisements.

We collect data through your browser or automatically through your device, such
as your Media Access Control (MAC) address, computer type (Windows or
Macintosh), screen resolution, operating system name and version, device
manufacturer and model, language, internet browser type and version and the name
and version of the Services (such as the Apps) you are using. This data helps us
to ensure that the Site functions properly.

We collect data from pixel tags (also known as web beacons and clear GIFs), to,
among other things, track the actions of users of the Site (including email
recipients), measure the success of our marketing campaigns and compile
statistics about usage of the Site.

Please see the Dynatrace Cookie Preference Center by clicking on "Cookies" in
the footer for more information or to manage your cookie preferences.

Customer and Prospect Communication Recordings. Where permitted by applicable
law, we may collect and maintain records of calls and chats with our agents,
representatives, or employees via message, chat, post, or similar functionality.
By engaging with or otherwise interacting with these functionalities, you hereby
give your consent for us to collect such records. Dynatrace may use third party
technologies to record phone or chat communications. As required by law to
comply with certain laws and regulations, we will notify you if a chat session
or call is being recorded or obtain consent.

Aggregated Data. We may also collect and/or generate anonymized and aggregated
information from your use of our Site and/or Services. We use anonymized and
aggregated information in various ways, including to measure your interest in
and use of portions or features of our Site and/or Services. Anonymized or
aggregated information will not personally identify you or any other user.


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HOW WE USE PERSONAL INFORMATION

We may use your Personal Information for the following purposes:

 * For marketing and promotional purposes. In accordance with applicable law,
   Dynatrace will use Personal Information, such as name, title, company, and
   email or other address, to communicate with you about special promotions,
   events and announcements, including via email or telephone.
 * To conduct prospecting activities and manage sales opportunities.
 * For lead generation purposes.
 * For sales training purposes.
 * To assist us in determining relevant advertising channels both on our Site,
   on third party websites, and through other channels, as well as to evaluate
   the success of our advertising campaigns and marketing communications.
 * To tailor the content and information that we may send or display to you, to
   offer location customization, and personalized help and instructions, and to
   otherwise personalize your experiences while using the Site and Services.
 * To better understand how users access and use our Site and our Services, both
   on an aggregated and individualized basis, to improve our Site and our
   Services, measure performance and activities on our Site and Services, and
   for other research and analytical purposes, including research surveys.
 * We may also use your Personal Information for other purposes that are not
   incompatible with the purposes we have disclosed to you (such as statistical
   purposes, to monitor performance, to provide high quality service, and to be
   able to quickly solve issues in error situations) if and where such uses are
   permitted by applicable data protection laws.
 * To manage our relationship with you.
 * To verify the accuracy of Personal Information we hold about you.
 * For the prevention of fraud and other criminal activities.
 * To manage the security of your Personal Information and our network and, more
   specifically, in relation to any steps we take to protect your Personal
   Information against loss damage, theft or unauthorized access or disclosure.
 * For the establishment and defense of our legal rights.
 * To respond to inquiries related to support or other requests and more
   generally correspond or communicate with you.

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HOW WE SHARE PERSONAL INFORMATION

We share Personal Information with the following categories of third parties
and/or service providers, subject to appropriate contractual terms and security
measures:

Affiliates. We may share Personal Information with our affiliated companies
around the world who have a need to know the information for our business
purposes, including providing our Services to you and marketing our Services
based on your location.

Distributors and Resellers. We may share your Personal Information with our
authorized distributors and resellers who provide our Services in your area.

Service Providers and Subprocessors. We may share Personal Information with
service providers and subprocessors that provide services for us. For a current
list of subprocessors, please visit
https://www.dynatrace.com/company/trust-center/customers/subprocessors-dynatrace-services/.

Business Partners. We may share Personal Information with our trusted business
partners. These partners and their affiliates may use your Personal Information
to, among other things, send you information or contact you about their services
and products.

Government Officials and Law Enforcement. In response to a request, we will
cooperate with and may disclose Personal Information to a competent law
enforcement body, regulator, government agency, court or other third party: (i)
if we believe in good faith we are legally required to disclose that Personal
Information, (ii) if we are advised to disclose Personal Information by our
legal counsel, or (iii) when necessary to identify, contact or bring a legal
action against someone who may or is causing harm to, or interfering with the
legal rights of, Dynatrace or any other party.

Professional Advisors. We may share Personal Information with our professional
advisors on a need-to-know basis, such as our attorneys, accountants, financial
advisors and business advisors, in their capacity as advisors to Dynatrace.

Change in Ownership. In the event Dynatrace is subject to a change of control,
the Services change ownership, in whole or in part, or Dynatrace is the subject
of a bankruptcy, receivership or similar transaction, we may provide Personal
Information to the subsequent owner(s), including as part of any due diligence
process. Dynatrace may also disclose Personal Information in connection with or
during the negotiation of any merger or sale of company assets, financing,
acquisition, dissolution, corporate reorganization or similar event.

Other. We may share Personal Information with third parties when explicitly
requested by or consented to by you, or for the purposes for which you disclosed
the Personal Information to us as indicated at the time and point of the
disclosure.

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CHILDREN

The Site and Services are not directed at children under 18 years of age. We do
not knowingly collect, use, or share Personal Information from children under
18. If a parent or legal guardian learns that their child provided us with
Personal Information without his or her consent, please contact us at
privacy@dynatrace.com and we will make commercially reasonable attempts to
delete such Personal Information.

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DATA SECURITY

Dynatrace maintains technical and organizational measures to help protect the
security and confidentiality of Personal Information against loss, misuse, and
alteration appropriate to the type of Personal Information processed. For
additional information about Dynatrace’s security practices, please see
https://www.dynatrace.com/company/trust-center/security/. If a breach of your
Personal Information occurs, we will notify you as required under applicable
law.

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THIRD-PARTY WEBSITES

Our Site and Services may link to websites not owned or controlled by us,
including third-party marketplaces and the providers of supported technologies
connected in the Dynatrace Hub at https://www.dynatrace.com/hub/. We are not
responsible for third-parties’ privacy policies or practices. This Notice does
not apply to any third-party websites or to any data that you provide to third
parties. You should read the privacy policy for each website that you visit.

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RETENTION OF PERSONAL INFORMATION

We will retain your Personal Information for as long as the information is
needed for the purposes set forth above and for any additional period that may
be required or permitted by law. The length of time your Personal Information is
retained depends on the purpose(s) for which it was collected and the
requirements to comply with applicable laws. You may request that we delete your
Personal Information through our privacy request form. If we do not have a legal
basis for retaining your Personal Information, we will delete it as required by
applicable law.

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INTERNATIONAL TRANSFERS

To facilitate our global operations, we transfer information and allow access to
information from countries in which Dynatrace operates. We process and store
Personal Information both inside the United States and overseas. If you live
outside of the United States, be advised that we may transfer your Personal
Information to the United States and other countries, whose laws may not provide
the same protections as the laws in your country.

Specifically, Dynatrace operates around the world, as listed here:
https://www.dynatrace.com/company/locations/. We also use cloud applications
hosted by third-party service providers, whose servers are often located in the
United States and other locations as listed here:
https://www.dynatrace.com/company/trust-center/policies/. This means that when
we collect your Personal Information, we may process it in any of these
countries.

Dynatrace complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK
Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework
(Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce (together, the
“DPF”). We have certified to the U.S. Department of Commerce that we adhere to
the EU-U.S. Data Privacy Framework Principles with regard to the processing of
personal data received from the European Union in reliance on the EU-U.S. DPF
and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to
the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework Principles with
regard to the processing of personal data received from Switzerland in reliance
on the Swiss-U.S. DPF (together, the “DPF Principles”). For more information,
please visit Dynatrace’s Supplemental Privacy Notice for Individuals within the
EU, Switzerland, UK, and Brazil.

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LINKS TO RELATED PRIVACY NOTICES

For additional related disclosures regarding Dynatrace’s privacy practices,
please see the following as applicable to you:


 * For individuals in the European Union, Switzerland, United Kingdom, or
   Brazil: Supplemental Privacy Notice for Individuals Within the EU,
   Switzerland, UK, and Brazil
 * For residents of the State of California: Supplemental Privacy Notice for
   California Residents
 * For individuals applying for jobs with Dynatrace: Recruitment Privacy Notice

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CONTACT US

If you have any questions about this Notice you may contact us at
privacy@dynatrace.com or privacy.dpo@dynatrace.com.

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This website uses cookies and other tracking technologies to enhance user
experience and to analyze performance and traffic on our website. With your
permission, we also share information about your use of our site with our social
media, advertising and analytics partners. By clicking “Accept All Cookies”, you
agree to the storing of cookies on your device to enhance site navigation,
analyze site usage, and assist in our marketing efforts.Privacy Notice
Cookies Settings Strictly Necessary Cookies Only Accept All Cookies



This website uses cookies and other tracking technologies to enhance user
experience and to analyze performance and traffic on our website. With your
permission, we also share information about your use of our site with our social
media, advertising and analytics partners. By clicking “Accept All Cookies”, you
agree to the storing of cookies on your device to enhance site navigation,
analyze site usage, and assist in our marketing efforts.Privacy Notice
Cookies Settings Strictly Necessary Cookies Only Accept All Cookies



PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
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STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalization. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

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