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 * About Us
 * Payment Methods
 * Shipping & Delivery
 * Cancellation Policy
 * Return Policy

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RETURN POLICY

We work hard to help our customers with every step of their order, from picking
the right part to buying it and getting it delivered. We want to make buying
parts easy and trouble-free. So, if you're not sure you've picked the right
parts, please feel free to ask our technical team for help.

Please ensure you understand our Return Policy thoroughly before completing your
purchase.

This policy becomes effective from the moment your order is handed over to the
shipping company. Prior to this point, our Cancellation Policy applies.




IF WE INCORRECTLY SELECTED PARTS BY YOUR REQUEST

If you sought assistance from our technical specialists and provided the
required details of your vehicle such as VIN, color, and engine number, but we
incorrectly selected the parts, we will ask you to return the parts to our
warehouse. We will refund the full cost of your order and cover the shipping
cost for the return.

Alternatively, we can offer options to exchange the parts for those you actually
need.

Parts must be returned in their original factory packaging, free from any signs
of use or installation. If such signs are present, we will be compelled to deny
the return of these parts.

Parts must be returned within 14 days of receipt. If we are not notified within
this period, the order will be assumed to have been delivered in good condition,
and you will have no claims against it.




IF PARTS WERE LOST OR DAMAGED DURING SHIPPING

If you discover that your package has arrived with damaged packaging, missing
parts, or clear signs of tampering such as cuts or openings on the box, please
take photos and videos in the presence of the courier. Draft a damage report and
photograph it.

If you receive a package from a courier in your absence and upon inspection
notice that the packaging is damaged, please record a video of the unboxing and
contact us immediately if you find that the contents inside are lost or damaged.

As soon as possible, provide us with the photo and video evidence, as well as a
copy of the damage report. We will then contact the shipping company and
endeavor to expedite the resolution of this issue.

Once the claim is reviewed and approved by the shipping company, we will offer
you a replacement or a refund for the cost of the damaged or missing parts.

The claim must be submitted within 14 days of receipt. If we are not notified
within this period, the order will be assumed to have been delivered in good
condition, and you will have no claims against it.




IF YOU INCORRECTLY SELECTED PARTS

Our technical specialists can always assist you in checking the compatibility of
parts with your vehicle. If you did not consult with us prior to making the
purchase and received the wrong parts, we cannot accept them for return or
exchange.

Automakers and YoshiParts do not facilitate such returns. To avoid any
confusion, please consult our technical specialist if you are unsure about the
compatibility before completing the purchase.




IF YOU CHANGE YOUR MIND AFTER RECEIVING PARTS

We always strive to provide you with the best service in selecting and
purchasing parts. However, if you no longer need the parts after receiving them,
we are unable to accept these parts back for exchange or refund.

Automotive manufacturers, and consequently YoshiParts, unfortunately do not
accommodate returns or exchanges of parts. Please ensure the accuracy of your
parts selection and their necessity for your needs before making the payment.




IF YOU WERE UNABLE TO RECEIVE THE ORDER AND IT RETURNED

If an order was shipped but you were unable to receive it for reasons beyond
YoshiParts' control, and the order was returned to our YoshiParts warehouse, we
can reship the order to you.

However, you will be responsible for paying double the shipping costs: the cost
of returning the order to our warehouse plus the cost of reshipping it to you.

If the order has been returned and we are unable to contact you or arrange for
reshipment within 2 months, the order will be considered completed, and the
ordered parts will be disposed of.



Please ensure that you review and understand these cancellation policies before
you pay the order. We aim to provide clear and fair procedures for cancellations
based on the specific circumstances of each order.

If your situation is unique or if you have any questions about this policy,
please feel free to contact us. Our team is always ready to assist you with any
inquiries.

 * For customers
   * Payment Methods
   * Shipping & Delivery
   * About Us
 * Policies
   * Cancellation Policy
   * Return Policy
   * Privacy Policy
   * Terms & Conditions
   * Backorder Policy

Our users rating
Product rating based on 28 reviews
4.6 out of 5
Show all
Honestly the best way to get oem parts direct from Japan. Ordered a wheel
bearing hub, bushings, and sunroof seal for my lexus gs 350. All parts came
neatly packaged and all parts were as described. Saved a couple hundred bucks
too even with the shipping charge to the US from Japan. They take about a week
to ship but once they ship it’s at your front door within a matter of days. Very
professional company as well, I forgot to add my apartment number in my address
and contacted them with the correct information. They updated my address
promptly. Will 100% be returning to order parts for my car in the future.
Adam Albadawi
Thank you, yoshiparts.com for the responsive customer service and for being a
reliable source of parts for my older 1994 Toyota. I have ordered from yoshi
three times within 2022. The first two orders were received timely and with no
problems. The third order was not received at all. According to yoshi's shipper,
the parcel was lost somewhere within the U.S. Postal System so, it was not
yoshi's fault. A replacement order was shipped and received. The only reason for
giving them 4 stars instead of 5 was the length of time and effort that it took
to convince them to send a replacement order.
South Guam
OEM parts at prices that nobody else can beat. Fast shipping to USA… I’m happy!
P. Ginez
Basically, this is my 6th time ordering parts for my XRs (which is hard to find
these days). Item shipped immediately and aside from the covid-19 delays which
is understandable, the package is packed well! More so, I am genuinely happy
about the updates whether the item I added to my cart is available or not. It's
hassle free, I've had troubles on my previous orders but they refunded it full,
quickly, to my bank account and giving me updates.
EDZ
All genuine oem parts all in perfect condition I have told everyone about this
site very reliable and they came extremely fast . Thanks appreciate everything.
Jay W
I am so shocked at good time, all just because needed parts for making my cars
more enjoyable and change look and feel ( mudguards,flares ) area insane good
shape for my VDJ79, thank you yoshi, for caring packaging and also because i can
look for all parts needed for upgrading from LX to VX toyota!.
YANAN RAMIREZ GONZALEZ
 * For customers
 * Shipping & Delivery
 * Payment Methods
 * About Us

 * Policies
 * Cancellation Policy
 * Return Policy
 * Privacy Policy
 * Terms & Conditions

 * Genuine Parts
 * Toyota
 * Lexus
 * Nissan
 * Mitsubishi
 * Mazda
 * Yamaha
 * Suzuki
 * Honda
 * Kawasaki
 * Hyundai
 * Kia

77/77, Moo 5, Ratsada Subdistrict, Mueang Phuket District, 83000, Thailand
+66 830-77-7700
© 2024 YoshiParts


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