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Submission: On July 16 via api from CH — Scanned from DE
Effective URL: https://www.egain.com/solve/?utm_source=1on1&utm_medium=corporate-email&utm_campaign=solve-em5-s2
Submission: On July 16 via api from CH — Scanned from DE
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Text Content
Print +1 800-821-4358 support@egain.com * +1 800-821-4358 * support@egain.com * * * * * Products * COLLABORATION * eGain Conversation Hub * eGain CallTrack * eGain Chat * eGain Virtual Assistant * eGain ClicktoCall * eGain Cobrowse * eGain Mail * eGain Notify * eGain Offers * eGain Social * INSIGHT * eGain Analytics Hub * eGain IVR Analytics * KNOWLEDGE + AI * eGain Knowledge Hub * eGain Knowledge for Contact Centers * eGain Knowledge for Self-Service * eGain Virtual Assistant * eGain Virtual Assistant for Agents * eGain Sales Advisor * SERVICES * eGain Consulting * eGain University * MORE * eGain Cloud AlwaysOn * EDITIONS * eGain Knowledge Hub for Adobe * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Apple Business Chat * eGain for Avaya * eGain for Cisco * eGain Knowledge Hub for Five9 * eGain Knowledge Hub for Genesys * eGain for Google’s Business Messages * eGain for Microsoft Dynamics CRM * eGain for Salesforce * eGain Knowledge Hub for SAP * eGain 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Awards * NEWS AND EVENTS * Events * Press Releases * Press Clippings * Webinars * Contact us * Blog * Menu Close * Products * COLLABORATION * eGain Conversation Hub * eGain CallTrack * eGain Chat * eGain Virtual Assistant * eGain ClicktoCall * eGain Cobrowse * eGain Mail * eGain Notify * eGain Offers * eGain Social * INSIGHT * eGain Analytics Hub * eGain IVR Analytics * KNOWLEDGE + AI * eGain Knowledge Hub * eGain Knowledge for Contact Centers * eGain Knowledge for Self-Service * eGain Virtual Assistant * eGain Virtual Assistant for Agents * eGain Sales Advisor * SERVICES * eGain Consulting * eGain University * MORE * eGain Cloud AlwaysOn * EDITIONS * eGain Knowledge Hub for Adobe * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Apple Business Chat * eGain for Avaya * eGain for Cisco * eGain Knowledge Hub for Five9 * eGain Knowledge Hub for Genesys * eGain for Google’s Business Messages * eGain for Microsoft Dynamics CRM * eGain for Salesforce * eGain Knowledge Hub for SAP * eGain Knowledge Hub for ServiceNow * eGain Mobile * Solutions * INDUSTRIES * Banking * Financial Services * Government * Healthcare * Health Insurance * P&C Insurance * Outsourcers * Retail * Tech Industry * Telecom * Travel & Hospitality * Utilities * ORGANIZATIONS * Contact Centers * eCommerce * eService * Helpdesks * IT * Marketing * EDITIONS * eGain SmartIVR * eGain Telehealth * eGain Virtual Financial Coach * Resources * LIBRARY * Articles * Blogs * Research * Videos * White Papers * Customer Success * CUSTOMER COMMUNITY * eGain Community * eGain Support Portal * DEVELOPER COMMUNITY * eGain Developer Central * PARTNER COMMUNITY * eGain Econet Portal * eGain Marketplace * TOPICS * Chat * Cloud Software * Customer Service Software * Digital Transformation * Digital CX * Knowledge Management * Knowledge Management System * Success * CUSTOMERS * Customer Success * AWARDS * Analyst Recognition * Awards * Support * CUSTOMER COMMUNITY * eGain Community * eGain Support Portal * eGain Managed Services * Partners * PARTNER COMMUNITY * eGain Econet Portal * eGain Community * Partner Locator * Partner Deal Registration Form * eGain Marketplace * SOLUTIONS * eGain for Apple Business Chat * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Avaya * eGain for Cisco * eGain for Google’s Business Messages * eGain for Microsoft Dynamics CRM * eGain for Salesforce * EDITIONS * eGain Knowledge Hub for Adobe * eGain for Apple Business Chat * eGain for Amazon Connect * eGain Analytics for Amazon Connect * eGain for Avaya * eGain for Cisco * eGain Knowledge Hub for Five9 * eGain Knowledge Hub for Genesys * eGain for Google’s Business Messages * eGain for Microsoft Dynamics CRM * eGain for Salesforce * eGain Knowledge Hub for SAP * eGain Knowledge Hub for ServiceNow * Company * MANAGEMENT * Board of Directors * Executive Team * INVESTOR RELATIONS * Investors * Annual Reports * CAREERS & CONTACT * Careers * Locations * Contact Us * RECOGNITION * Analyst Recognition * Awards * NEWS AND EVENTS * Events * Press Releases * Press Clippings * Webinars * Contact us * Blog * Toggle navigation * Home * Agenda * Gallery * Venue * Register * EGAIN SOLVE 22 October 11-12 | MGM Grand, Las Vegas REGISTER NOW, IT’S FREE! VIEW AGENDA * EVENT WILL START IN * 87 days * 4 hours * 20 minutes * 48 seconds * TWO EXCITING DAYS Exchange ideas, best practices, and success stories in AX, BX, and CX! REGISTER NOW, IT’S FREE! VIEW AGENDA 1. 1 2. 2 3. 3 * Previous * Next Gartner says it is knowledge or bust, but how do you gain the edge with knowledge? Attend Solve 22, the best place to learn how to do KM right to get your customer experience (CX), agent experience (AX), and business experience (BX) unstuck. Add to My Calendar * iCalendar * Outlook 365 * Google Calendar OUR SPEAKERS Rick Parrish VICE PRESIDENT, RESEARCH DIRECTOR FORRESTER Ashu Roy CEO EGAIN CORPORATION MONDAY, OCTOBER 10 5:00 pm to 7:30 pm EARLY REGISTRATION AND DRINKS TUESDAY, OCTOBER 11 7:30 am to 9:00 am REGISTRATION + BREAKFAST 9:00 am to 10:00 am ANALYST VIEW CUSTOMER OBSESSION: THE WHAT, THE WHY, AND THE HOW Rick Parrish, Vice President & Research Director, Forrester Research 10:00 am to 11:00 am KEYNOTE STATE OF AGENT EXPERIENCE: WHY BOTHER AND HOW TO FIX Ashu Roy, CEO, eGain 11:00 am to 11:30 am COFFEE 11:30 am to 1:00 pm CLIENT INNOVATION SHOWCASE 1:00 pm to 2:30 pm LUNCH 2:30 pm to 4:30 pm PRODUCT CONVERSATIONS * The Knowledge Imperative for Remote-First Agents * Conversation Hub: Do It All, Be Smart, Play “Nice” (aka BYOX), Win! * Analytics Hub: Integrate, Ingest, Insight, Ignite * The eGain Marketplace: Innovate, Integrate, Monetize * eGain Managed Services: Success Stories 4:30 pm to 6:30 pm CHATBOT FACTORY Join us at the Bot Factory to build and take away your own starter customer service chatbot in 2 hours DESKTOP WORKSHOP Join us at the Desktop Workshop to experience what the advisor desktop can do for your customer and agent experience WEDNESDAY, OCTOBER 12 EGAIN SOLVE SESSIONS Only for eGain Customers and Partners In-depth sessions with unlimited Q&A on eGain 21—the latest version of eGain’s customer engagement suite Track 1: DigitaL+Desktop * 9 am – 10 am REGISTER Track 2: knowledge+AI * 10 am – 11 am REGISTER Track 3: Analytics * 11 am – 12 pm REGISTER 12:00 pm to 1:00 pm LUNCH 2:00 pm to 4:00 pm KNOWLEDGE ACADEMY MASTERCLASS * Agenda subject to change WHAT TO EXPECT ONE GREAT DAY Exchange ideas, best practices, and success stories in digital, knowledge, analytics, and AI. LOCATION Located on the Las Vegas Strip, one of the most popular and iconic tourist destinations. DEMO LOUNGE Watch innovations in action; learn quickly to get there risk-free. FREE FOOD AND DRINKS! Enjoy your day with free breakfast, lunch, and cocktails! WHAT PEOPLE SAY They love it. Read what the previous attendees had to say! GALLERY EVENT VENUE MGM Grand 3799 S Las Vegas Blvd, Las Vegas, NV 89109 CONTACT Email us for eGain Solve 22 inquiries REGISTER NOW, IT’S FREE! Please enable JavaScript in your browser to complete this form. First name * Last name * Work email * Company * Job title * Phone * City * State/Province * Country *United StatesCanadaDenmarkFinlandFranceGermanyNorwaySwedenUnited KingdomOther Are you an eGain client or partner? *Yes - ClientYes - PartnerNo How did you hear about this conference? Choose the sessions you would like to attend on Wednesday, October 12 * Track 1: Digital+Desktop * Track 2: Knowledge+AI * Track 3: Analytics * None Website Submit Copyright © 2022. eGain Corporation. All rights reserved. SIGN UP FOR OUR EMAILS Keep up on product enhancements, thought leadership, and best practices. Enter your e-mail address and subscribe to updates from us. SUBSCRIBE TODAY ABOUT US * Careers * Investor relations * Privacy Policy * Cookie Policy * Terms of Use CONNECT WITH US * Contact Us * Contact Support * Community Forums FOLLOW US * * * Print Copyright © 2022. eGain Corporation. All Rights Reserved. We use cookies to ensure you get the best experience on our website. Continued use of this website indicates your acceptance of our cookie policy. AcceptCookie Policy