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 * SolutionsMenu Toggle
   * Telephone Answering Service
   * Customer Service
   * Sales
   * Healthcare
 * Why Singlecomm
 * ResourcesMenu Toggle
   * How-to Videos
   * Case Studies
   * Blog
   * Video Testimonials
 * Support
 * Request Demo


MEET THE MOST POWERFUL, AFFORDABLE CONTACT CENTER SOFTWARE SOLUTION AVAILABLE.

Request demo





DISCOVER THE POWER OF ONE.

You do it all. You need a call center tool that does the same. SingleComm’s
cloud-native software offers omnichannel communications, dynamic and customized
agent workflows, and enriched analytics in a single pane of glass. Whether you
want to compete with the big players or optimize your existing business, our
virtual call center platform can save tens of thousands of dollars each year
while boosting customer satisfaction.




50% LESS AGENT TRAINING. 0 PROGRAMMING.


NOW YOU’RE TALKING.

SingleComm offers all of the customization and none of the programming or IT
costs. Our virtual call center software and telephone answering service
solutions offer the benefits you need for unparalleled results, whether your
agents are onsite or remote.

EMPOWER AGENTS WITH OUR UNIFIED DESKTOP.

Give agents dynamic workflows, triage tools, rebuttals, and FAQs in a “single
pane of glass.” No more jumping from tab-to-tab or application-to-application.


LOWER COSTS WITH DRAG-AND-DROP WORKFLOWS.

Create dynamic, customized workflows in minutes. The result: Significant cost
savings, less agent training and ramp-up time, lower AHT, and a positive,
consistent customer experience across channels.


SUPERCHARGE YOUR ANALYTICS.

Optimize results with built-in A/B and multivariate testing tools and real-time
comprehensive reporting that combines inbound/outbound voice, chat, SMS, email
routing metrics, and agent-customer interaction data in one place.


SCALE WITH THE PIONEER IN WEBRTC.

Get highly scalable voice via WebRTC, and omnichannel chat, SMS, and email via
secured HTTP and WebSocket endpoints to support individual and multiple contact
centers, anywhere in the world.


MAINTAIN CLIENT PRIVACY.

Securely capture sensitive financial and medical information with our
PCI-certified, SOC 2-certified, and HIPAA-compliant tools.



CHOOSE THE MOST COMPLETE TAS SOLUTION AVAILABLE, PERIOD.

Upgrade to the Telephone Answering Service industry’s only true cloud platform
with fully integrated voice and digital channels. Achieve better customer
engagement, greater agent efficiency, and more powerful insights with customized
scripting, robust dispatch and business intelligence tools, and seamlessly
integrated voice, web chat, SMS, email, social, and secure messaging channels.



Request demo


MULTIPLE PARTNERS. ONE SOLUTION.

Our open architecture allows us to easily partner with companies like Amazon
Connect and Mitel MiVoice to deliver awesome solutions. We integrate seamlessly
with third-party CRM applications, merchant account services, and
tax/age/address verification services — just to name a few. And because our
software is modular, SingleComm plays nicely with others. Implementation is easy
with a flexible stair-step approach, or go all-in for maximum results. It’s your
call.

Learn more about partners




SINGLECOMM CASE STUDIES.
OUR CLIENTS ARE TALKING.


“SINGLECOMM IS COST-EFFECTIVE, RELIABLE, PROVIDES EXCEPTIONAL CUSTOMER SERVICE
AND OFFERS OUTSTANDING SOLUTIONS THAT HELP US ACHIEVE OUR GOALS. WE HAVE TRIED
OTHER PHONE SYSTEMS FOR DIFFERENT CLIENTS AND EACH TIME RETURN TO SINGLECOMM.”

Blue Acorn

Get the whole story.


“WITH SINGLECOMM, WE CREATED, TESTED AND DEPLOYED OUR WORKFLOWS ACROSS MULTIPLE
CONTACT CENTERS IN 3 DAYS INSTEAD OF 6-8 WEEKS. WE SAVE $100,000 ANNUALLY JUST
ON SCRIPT-BUILDING COSTS.”

Beachbody Inc.

Get the whole story.


“SINGLECOMM IS COST-EFFECTIVE, RELIABLE, PROVIDES EXCEPTIONAL CUSTOMER SERVICE
AND OFFERS OUTSTANDING SOLUTIONS THAT HELP US ACHIEVE OUR GOALS. WE HAVE TRIED
OTHER PHONE SYSTEMS FOR DIFFERENT CLIENTS AND EACH TIME RETURN TO SINGLECOMM.”

Blue Acorn

Get the whole story.


“WITH SINGLECOMM, WE CREATED, TESTED AND DEPLOYED OUR WORKFLOWS ACROSS MULTIPLE
CONTACT CENTERS IN 3 DAYS INSTEAD OF 6-8 WEEKS. WE SAVE $100,000 ANNUALLY JUST
ON SCRIPT-BUILDING COSTS.”

Beachbody Inc.

Get the whole story.




READY TO DO
MORE FOR LESS?
LET’S TALK.


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