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Case Study


ADOBE TRANSFORMS THEIR GLOBAL INDIRECT TAX PROCESS WITH
ONESOURCE DETERMINATION 



Learn how Adobe turned a “perfect storm” of tax challenges into an opportunity
to leverage ONESOURCE Determination™ from Thomson Reuters and achieved total
control over their worldwide indirect tax process.



A “PERFECT STORM” DRIVES TRANSFORMATION

As a multinational software company operating amidst a constantly evolving
global tax and e-commerce landscape, Brian Gardner, Adobe’s Director of Global
Indirect Tax, knew the company needed more control over its indirect tax
processes.

With numerous spreadsheets and millions of line items, one wrong input could
result in a domino effect of inaccuracies. Further, the company’s three
disparate tax systems for US, international and e-commerce related taxes were
draining resources, wasting time and inefficient. Due to these unstandardized
processes, sales tax returns were taking the tax department nearly two weeks to
complete. With the indirect tax system configurations heavily reliant on IT
resources, Adobe’s IT director set a goal to remove 40% of this customization
from SAP.

Perhaps the most significant driver for an indirect tax process overhaul,
however, was the European Union’s tax jurisdiction changes for e-commerce
companies, effective January 1, 2015. Instead of paying VAT in the supplier
country, it became payable where the customer resides. That meant Adobe had to
apply the local VAT rate in any of the 28 European countries based on where
their customers were located.

> It was a perfect storm of tax challenges. Instead of being swept up in it, we
> decided to use it as a basis for transformation. With indirect tax becoming
> more and more important to governments around the world from a revenue
> perspective, we knew we needed a single, global solution with a local focus.


MAKING THE MOVE

Under Brian’s leadership, the tax department at Adobe began developing a
business case for moving to a single, global platform for managing indirect tax.
They knew they needed to understand their global environment and take a deep
look at their current indirect tax processes to expose what was and what wasn’t
working. 

> It takes time to unravel the legacy tax processes and disparate systems. But
> it is a necessary step in truly understanding the need and developing a
> business case for implementing a single, global solution.

After delving into their current processes and evaluating their options, the
choice was clear. ONESOURCE Determination was the only solution that could meet
their compliance needs and address the growing complexity of sales and use tax,
VAT, GST, and industry and country-specific tax and business requirements around
the world. 


ACHIEVING RESULTS 

After implementing ONESOURCE Determination, Adobe’s tax department significantly
reduced the risks associated with indirect tax calculation, reporting, and
compliance by achieving total control over their indirect tax process.

Adobe was able to be in complete compliance once the 2015 regulations went into
effect – something that would not have been attainable under their previous
processes.

> By exposing the source of their tax risk and moving to a single platform, the
> company was also able to reduce unnecessary tax management costs resulting in
> a savings of over $1 million.

When it came to reducing reliance on the company’s IT resources, the move to
ONESOURCE more than doubled the IT director’s original objective, which was to
remove 40% of customization from SAP. The end result was a reduction of ABAP
coding / SAP customizations related to tax by 95%.


A streamlined and standardized indirect tax process gave way to major time
savings as well. The two weeks it had previously taken to complete sales tax
returns was reduced to just 30 minutes with ONESOURCE Determination. The
significant time savings allowed the tax department to focus more on tax
strategy and analysis, giving many individuals a chance to evolve and expand
their roles.

With a much firmer grasp on how much tax was paid in specific countries, Adobe’s
tax department was able to present accurate metrics in confidence to senior
leadership – a benefit that elevated the value of the tax department as a whole.

> With the global tax landscape presenting numerous challenges for today’s tax
> department, ONESOURCE Determination provides a centralized approach for
> increased compliance, accuracy and control that gives tax departments an
> opportunity to not only address these challenges, but elevate their status
> within their organizations as a trusted partner to senior leadership.

Today, Adobe’s tax department is thriving. Future plans include expanding the
use of ONESOURCE in more tax applications around the world.


ABOUT ADOBE

Founded in December 1982 by Charles Geschke and John Warnock, Adobe gives
everyone — from emerging artists to global brands — everything they need to
design and deliver exceptional digital experiences. Visit adobe.com for more
information. 

Learn how Adobe turned a “perfect storm” of tax challenges into an opportunity
to leverage ONESOURCE Determination from Thomson Reuters and achieved total
control over their worldwide indirect tax process. 


Learn more about ONESOURCE tax determination


Use our global tax determination software to calculate and record sales, use and
excise tax, VAT, and GST.

Learn more

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