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HELP CENTRE

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FREQUENTLY ASKED QUESTIONS

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DELIVERY

Below are the most frequently asked questions for this topic
What do I do if I have not received my order?


Check your order status via your Account to ensure your order has been
processed. We will send a dispatch email with tracking when your order is sent.
Inflight delivery options are available.




If your order is running late or outside of your delivery time, don’t hesitate
to contact us via the Get in Touch options provided.



What delivery options do you offer?


Next Day Click & Collect (£1.99) and Next Day Home Delivery (£4.99) are subject
to availability. Order before 8pm Sunday-Friday for delivery the next day.
Orders placed between 8pm on Friday and 8pm on Sunday will be ready to collect
in store or delivered on Monday. Orders placed after 8pm on Sunday will be ready
to collect in store or delivered on Tuesday.




Standard Home Delivery orders should arrive within 3-5 days. It costs £3.99, but
delivery on orders over £49.99 is free.







Standard Click & Collect costs £0.99, but is free for orders over £19.99








Furniture Delivery costs £10 but large items may cost more. There are also
exceptions to our Furniture Delivery service. For more information, please refer
to our ‘Delivery’ page for our list of area and supplier exceptions.

How long will it take for my order to be delivered?


Next Day Click & Collect and Next Day Home Delivery are subject to availability.
Order before 8pm Sunday-Friday for delivery the next day. Orders placed between
8pm on Friday and 8pm on Sunday will be ready to collect in store or delivered
on Monday. Orders placed after 8pm on Sunday will be ready to collect in store
or delivered on Tuesday.




Standard Home Delivery orders should arrive within 3-5 days.









Standard Click & Collect orders should arrive within 3-5 days.

What happens if I am not at home to accept my delivery?


Inflight delivery options are available. If you are not at home to accept your
delivery, please update this via the Tracking or Carrier app.


There is an item missing from my order. What should I do?


Please check the status of your order in your Account, as your order may have
been dispatched in separate parcels. All deliveries will have a dispatch email
and tracking information. If an item is missing, we are unable to replace this,
but we will refund you via your original payment method.




Still unsure? Explore our ‘Get in Touch’ options.

Can I track my delivery?


Check where your order is up to via the below options:



 * Account
 * Dispatch email
 * Click & Collect notification
 * Ready to Collect email
 * SMS if we have your mobile number






Alternatively, please visit the ‘Evri Mobile App’.




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