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US: +1 424 334 5220 UK: +44 800 368 5470 * Testimonials * Log in * Testimonials * Log in * Programme * Key Themes * Speakers * Agenda * Advisory Board * Attendees * Exhibitors * General Info * FAQ * COVID-19 Register Menu Register * Programme * Key Themes * Speakers * Agenda * Advisory Board * Attendees * Exhibitors * General Info * FAQ * FAQ Solutions, Strategy & Connection at Operational & Business Improvement Most Powerful Summit Register Now Exhibit Here Christian Bardoux ACE & Opex European Manager Two ways to experience IMPACT, In-Person or Virtual In-Person Twickenham Stadium, London, England May 8 - 10, 2022 Selected Virtual BST Time Zone May 16 - 20, 2022 Event Details Join the UK & EMEA's most effective Operational and Business Improvement Summit IMPACT provides senior operational and business improvement executives a platform to access the exact content, insight and solutions they need to drive their business forward. Hear from Industry Experts With over 25 captivating speakers on the agenda, learn from leaders driven to inspire. Solve Your Top Challenges Meet One2One with solution providers specifically qualified to meet your business needs. Make Inspired Connections Share strategic insight with 150+ Operational and Business Improvement leaders across industry. It’s All Complimentary Catering, accommodation and £150 travel reimbursement is covered by us. Hear from Industry Experts Learn from thought leaders paving the way in your industry, all from the comfort of your own home. Solve Your Top Challenges Meet One2One with solution providers specifically matched to your business needs. Total Flexibility Whether you’re at home or in the office, access sessions in real time or on-demand. In-Person Virtual Register Now EXPERIENCE THE ONLY SOLUTIONS-BASED EVENT Tell us the challenges you’re facing, and we’ll schedule meetings with the right solution providers to solve them. You leave with a plan and the tools you need to move your company forwards. See How It Works "The event was well set up with good communications and mostly seamless scheduling. It sounded a bit onerous at first but the 121s were engaging enough to not feel like too much of a burden" Lean Academy Lead, Transport for London "The overall event was well planned and ran very smoothly. " Lean Manufacturing Manager, Adder Technology Ltd "The team at Quartz Network were a dream to work with - they were helpful, informative, and supportive about the type of content to create that would be appealing to the audience and how to format this. I really enjoyed taking part in this event and look forward to future opportunities." Head of Business Change and Continuous Improvement, MAG "The event was well set up with good communications and mostly seamless scheduling. It sounded a bit onerous at first but the 121s were engaging enough to not feel like too much of a burden" Lean Academy Lead, Transport for London "The overall event was well planned and ran very smoothly. " Lean Manufacturing Manager, Adder Technology Ltd "The team at Quartz Network were a dream to work with - they were helpful, informative, and supportive about the type of content to create that would be appealing to the audience and how to format this. I really enjoyed taking part in this event and look forward to future opportunities." Head of Business Change and Continuous Improvement, MAG "The event was well set up with good communications and mostly seamless scheduling. It sounded a bit onerous at first but the 121s were engaging enough to not feel like too much of a burden" Lean Academy Lead, Transport for London "The overall event was well planned and ran very smoothly. " Lean Manufacturing Manager, Adder Technology Ltd HEAR FROM TODAY’S MOST INFLUENTIAL BRANDS AND VOICES In-Person Virtual Tim Perkins Head of Performance and Continuous Improvement Patrick Apostolo Corporate Operations Director Ben Sawyer Head of Continuous Improvement Virat Bhandari Head of Business Intelligence Capability Adrian Richardson Director of Continuous Improvement Neil Cavill Head of Business Improvement Paul Nestor Global Head of Lean Transformation Liz Ferguson Senior Director – Business Excellence Paras Sood Global Head, Enterprise Transformation Director and Strategy Advisor Load More Tim Perkins Head of Performance and Continuous Improvement Patrick Apostolo Corporate Operations Director Virat Bhandari Head of Business Intelligence Capability John Hogg Director of Continuous Improvement Paras Sood Global Head, Enterprise Transformation Director and Strategy Advisor Adrian Richardson Director of Continuous Improvement Neil Cavill Head of Business Improvement Paul Nestor Global Head of Lean Transformation Arelette Halavage Head of Delivery Excellence Load More ENJOY THE PERKS OF EXCLUSIVITY; EVERYTHING IS ON US As an attendee you’ll receive: * One night complimentary accommodation * Catering and open bar * Travel reimbursement * Dedicated Attendee Relations Manager to tailor your experience GET REWARDED Since we can’t treat you to accommodation and delicious dining with a virtual event, we’ve designed a brilliant rewards system worthy of your time. Take all 6 solution provider meetings and earn your choice of amazing rewards, including JBL and Amazon products and charitable donations. In-Person Virtual Register Now A TAILORED AGENDA FOR YOU TUNE IN ON YOUR TIME Choose from 25 Speakers, 6 Networking Opportunities and More It’s entirely up to you whether to catch the presentations as they come online or watch on-demand. In-Person Virtual Sunday8 May Monday9 May Tuesday10 May 5:00 - 7:00pm Welcome Reception and Registration 7:30 - 8:50am Breakfast 8:00 - 9:00am Keynote: Bridging the Gaps Between Enterprise Transformation and Procurement Transformation * What are some of the gaps between enterprise transformation and procurement and supply chain strategy? * How can procurement collaborate with other functions to drive agile transformation? * Can enterprise-wide procurement transformation happen without board-level support? SPEAKERS: Paras Sood Director and Global Head of Strategic Procurement Transformation 9:00 - 10:00am Building away from a culture of ‘command and control’ KEY TAKEAWAYS: * How can more autonomy and bold decision making be given to smaller teams? * Assessing the impact of COVID: how can a new culture be implemented during a global pandemic? * Understanding the successes and failures in creating a new culture SPEAKERS: Christian Bardoux ACE & Opex European Manager 10:00 - 11:00am COMING SOON! 11:00 - 12:00pm Creating a More Transparent and Open Process to Compliment Strategic Growth * How can the failure of a project result in wider internal and external improvements? * How can OPEX create a clear and transparent overview of a project, particularly when dealing with third parties? * Does client relationship improve when exposing the problems of a project? * How can customer satisfaction be built into focusing in on the failures of a project and thus improved? SPEAKERS: Liz Ferguson Senior Director – Business Excellence 12:00 - 1:00pm Design Thinking for Problem Solving and Scaling Solutions * How can 4-day sprint workshops help understand business bottlenecks and problems? * What are the common issues when looking to improve the current ways of working? * Understand the benefit of storyboarding solutions and bringing in ideas from other businesses * How can design thinking be scaled and rolled out across multiple teams? SPEAKERS: Paul Nestor Global Head of Lean Transformation 1:00pm Networking Lunch 2:00 - 3:00pm Identifying Business Strategies Through Analytics and Modelling * How can business analysis improve wider company strategy and get more value from their existing data? * What processes are easily replicated and scaled up to create predictors and meaningful insights? * To what extent can the Intelligence team help the commercialisation of the business? SPEAKERS: Virat Bhandari Head of Business Intelligence Capability 3:00 - 4:00pm Installing a Culture of Minimising Roadblocks and Improving Process Excellence * Can you standardise processes when varying jobs have differing needs? * How does a workforce’s mindset impact the end goal and its achievability? * What commons problems can be overcome when standardising processes? * How can you motivate staff to maintain and keep up with new processes over a long period of time? SPEAKERS: Patrick Apostolo Corporate Operations Director 4:00 - 5:00pm Case study | Frimley Health NHS Designing, Building and Delivering a Digital Transformation Project Frimley Health NHS has embarked on a long journey, switching from over two hundred separate systems to just one. In this presentation, Adrian Richardson, Director of Continuous Improvement, will outline the planning phase and the ways in which they delivered this transformation. Sometimes with transformation projects it can be difficult to guarantee the project isn’t forgotten about and ensuring that employees have bought into the project is key. Adrian will explain his methods of improving ownership, empowering leadership and continuously improving the transformation project since its conception. SPEAKERS: Adrian Richardson Director of Continuous Quality Improvement 5:00 - 6:00pm OPEX in an Era of Disruption – Responding to Uncertainty With Agility and Endurance * How can a complex and regulated process be optimized at scale? * What structures and ways of working can allow rapid process improvement and lay the foundations for implementation? * The role of senior leadership in the journey from a functional-based to process-led organization * How can a new process be monitored and continuously bring in employees to empower them? SPEAKERS: Tim Perkins Head of Performance and Continuous Improvement 6:00 - 9:00pm Networking Dinner Explore All Sessions 7:30 - 8:50am Breakfast 8:00 - 8:50am Keynote: TBD 9:00 - 10:00am Improving Customer Experience – Through Customer Journey Mapping * Customer journey mapping – what it is and what it isn’t * Developing a customer journey atlas and individual journeys * Pain & gain points and the customer emotional journey * Implementing improvements and measuring success SPEAKERS: Neil Cavill Head of Business Improvement 10:00 - 11:00am Operational Improvement at Speed: Leadership lessons from bomb disposal operations in Iraq and Afghanistan Insurgents in Iraq and Afghanistan were excellent at iterative improvement. The British army had to iterate faster and better than they could – it was quite literally a matter of life and death. In this presentation, Ben discusses how to use the British Army leadership doctrine of ‘mission command’ to drive faster operational improvement through empowerment and a shared understanding of the situation and the mission. It is interesting to see the parallels between military leadership to modern business culture, namely empowerment and flexibility. SPEAKERS: Nigel Fletcher Group Business Improvement Director 11:00 - 12:00pm COMING SOON! 12:00 - 1:00pm Coming Soon! Monday16 May Tuesday17 May Wednesday18 May Thursday19 May Friday20 May Design Thinking for Problem Solving and Scaling Solutions * How can 4-day sprint workshops help understand business bottlenecks and problems? * What are the common issues when looking to improve the current ways of working? * Understand the benefit of storyboarding solutions and bringing in ideas from other businesses * How can design thinking be scaled and rolled out across multiple teams? SPEAKERS: Paul Nestor Global Head of Lean Transformation Identifying Business Strategies Through Analytics and Modelling * How can business analysis improve wider company strategy and get more value from their existing data? * What processes are easily replicated and scaled up to create predictors and meaningful insights? * To what extent can the Intelligence team help the commercialisation of the business? SPEAKERS: Virat Bhandari Head of Business Intelligence Capability Installing a Culture of Minimising Roadblocks and Improving Process Excellence * Can you standardise processes when varying jobs have differing needs? * How does a workforce’s mindset impact the end goal and its achievability? * What commons problems can be overcome when standardising processes? * How can you motivate staff to maintain and keep up with new processes over a long period of time? SPEAKERS: Patrick Apostolo Corporate Operations Director OPEX in an Era of Disruption – Responding to Uncertainty With Agility and Endurance * How can a complex and regulated process be optimized at scale? * What structures and ways of working can allow rapid process improvement and lay the foundations for implementation? * The role of senior leadership in the journey from a functional-based to process-led organization * How can a new process be monitored and continuously bring in employees to empower them? SPEAKERS: Tim Perkins Head of Performance and Continuous Improvement The Core Ingredients for Transformational Change: Culture, Empowerment and Leadership * How can you create an environment where OPEX and CI processes can flourish? What does this look like in reality? * Can large-scale transformation projects get in the way of OPEX and CI?? * How behaviours and culture can impact on transformation change? SPEAKERS: John Hogg Director of Continuous Improvement Improving Customer Experience – Through Customer Journey Mapping * Customer journey mapping – what it is and what it isn’t * Developing a customer journey atlas and individual journeys * Pain & gain points and the customer emotional journey * Implementing improvements and measuring success SPEAKERS: Neil Cavill Head of Business Improvement Bridging the Gaps Between Enterprise Transformation and Procurement Transformation * What are some of the gaps between enterprise transformation and procurement and supply chain strategy? * How can procurement collaborate with other functions to drive agile transformation? * Can enterprise-wide procurement transformation happen without board-level support? SPEAKERS: Paras Sood Director and Global Head of Strategic Procurement Transformation Case Study | Frimley Health NHS Designing, Building and Delivering a Digital Transformation Project SPEAKERS: Adrian Richardson Director of Continuous Quality Improvement Case study | GSK Implementing a Large-Scale HR Transformation Programme: Lessons in delivery With GSK’s incoming ‘de-merger’ taking place later in the year, significant business changes were deemed paramount in preparing for the transition. Most notably creating a new, standardised HR process and function – easier said than done as each business unit requires its own unique requirements and developments. In this presentation, Arlette Halavage will explain GSKs recent transformation programme, from conception to its delivery, creating a completely automated and integrated HR system. From value stream mapping to process flows, the shift has completely re-written the old ways of working. The wider benefits of this change programme has been widespread and not only reduced cost but also starts to empower staff and improve talent retention. Going further, GSK are starting to implement Lean and Agile ways of working on the new project, running two-week long sprints and continuously improving the project. SPEAKERS: Arelette Halavage Head of Delivery Excellence and Global HR Transformation Deployment Creating a More Transparent and Open Process to Compliment Strategic Growth * How can the failure of a project result in wider internal and external improvements? * How can OPEX create a clear and transparent overview of a project, particularly when dealing with third parties? * Does client relationship improve when exposing the problems of a project? * How can customer satisfaction be built into focusing in on the failures of a project and thus improved? SPEAKERS: Liz Ferguson Senior Director – Business Excellence Developing an OPEX strategy to compliment strategic growth KEY TAKEAWAYS: * How can OPEX act as a tool to stimulate revenue and strategic growth? * What investments help extend top line growth? * How does OPEX relate to the service sector and customer experience? SPEAKERS: Nigel Fletcher Group Business Improvement Director COMING SOON! COMING SOON! KEY THEMES Business Transformation and BPM Lean Six Sigma and New Ways of Working Operational Excellence Leadership and Workforce Strategies Continuous Improvement and Innovation Business Transformation and BPM Lean Six Sigma and New Ways of Working Operational Excellence Leadership and Workforce Strategies Continuous Improvement and Innovation Business Transformation and BPM Lean Six Sigma and New Ways of Working Register Now AN EXCLUSIVE COMMUNITY FOR SENIOR EXECUTIVES Connect with the thought leaders of your industry at six different networking events. Register Now MEET OUR SOLUTION PROVIDERS We attract the best in the business. By learning about your projects, we match you for One2One meetings with those best-suited to tackle the challenge. Become a Sponsor See More ACCOMMODATION ON US Enjoy one of rugby's most renowned stadiums, The Cabbage Patch, just a stone's throw from where you'll be staying. Take in the views of the pitch, or venture through the town and along the River Thames in your spare time. INSPIRATION, IN YOUR OWN TIME Customise the ideal experience to fit your busy schedule and connect from the comfort of your own home or office. All presentations are available to watch long after the event has ended. In-Person Virtual Register Now STILL HAVE QUESTIONS? We've answered a few FAQs to get you started. But please don't hesitate to reach out with more. Message us * Attendees * Speakers * Solution Providers +44 800 368 5470 IN-PERSON EVENT QUESTIONS Why is my conference pass free? The cost of producing IMPACT is underwritten by our solution providers, who are more than willing to make the investment in such an exclusive audience. Your pass includes: * Dedicated Attendee Relations Manager and custom schedule * Access to speaker content * Face-to-face industry networking opportunities * One2One meetings with vetted solution providers, specifically matched to your business needs * One night accommodation, travel reimbursement, incredible catering throughout the event, and an open bar. What are the One2One meetings? Based on the details of your registration, we carefully select only the most suitable solution providers for you to meet with. Each meeting is 30 minutes and focused on solving a specific priority you have listed. Who attends? We are looking for executives with genuine needs for new solutions and buying influence or authority. Invitations are extended to C-level executives, SVPs, VPs, Directors and Senior Managers within all Manufacturing functions. Why should I attend? There are many reasons to attend! For starters, IMPACT is the only event tailored to help you with your current challenges. You’ll learn from the experts and connect to the solutions you need. Your time is valuable, and sticking to your budget is more important than ever. IMPACT is designed to help you maximize your time and money for the best possible results. VIRTUAL EVENT QUESTIONS Why is the event free? IMPACT Virtual Summit is unique in its ability to connect you to qualified solution providers. They’re more than willing to underwrite the cost of your attendance in exchange for access to such an exclusive audience. Your virtual pass includes: * All sessions and recordings * Six or eight One2One meetings with vetted solution providers, specifically matched to you * £200 or £300 in rewards upon completing all meetings What are the One2One meetings? Based on the details of your registration, we carefully select solution providers for you to meet with. Each meeting is 30 minutes and focused on solving a specific priority you have listed. Once completed, you’re eligible to receive a rewards package. All meetings will take place on Zoom and we handle the logistics. Who attends? We are looking for executives with genuine needs for new solutions and buying influence or authority. Invitations are extended to C-level executives, SVPs, VPs, Directors and Senior Managers within all Manufacturing Functions. Do I have to be online at a specific time or day? Yes, but only for your One2One meetings, which are scheduled for a date and time you prefer. The presentations do not expire and will all be available on-demand to watch at your leisure—anytime, any place. Why should I attend? There are many reasons to attend! IMPACT Virtual Summit is the only online event customised to help you with your current challenges. You’ll learn from the industry and connect to the solutions you need. 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