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Keeping Pace: A Guide To Rapidly Changing Customer Expectations

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Keeping Pace: A Guide To Rapidly Changing Customer Expectations

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Keeping Pace: A Guide To Rapidly Changing Customer Expectations

Work From Home

Customer Experience Elevation

From CXM to CXE.  

Why manage customers

when you can elevate them?



LEARN MORE

• 200% Intraday Flex

• Learning that drives +25% CSAT

• #1 in NPS

The future of work-from-home customer care is here

Find Out More

When AI isn’t enough:
Achieving flexibility
amid CX unpredictability



Learn More

The definitive guide 

to Player Experience



Learn More

Customer Experience Elevation

From CXM to CXE.  

Why manage customers

when you can elevate them?



LEARN MORE

• 200% Intraday Flex

• Learning that drives +25% CSAT

• #1 in NPS

The future of work-from-home customer care is here

Find Out More

When AI isn’t enough:
Achieving flexibility
amid CX unpredictability



Learn More

The definitive guide 

to Player Experience



Learn More

Customer Experience Elevation

From CXM to CXE.  

Why manage customers

when you can elevate them?



LEARN MORE

Grow customers with quickly scalable, on-demand, virtual customer support

Global

Leverage the international gig economy for highly personalized customer
experiences

“We have had a wonderful working relationship with our Arise business partners
for many years.  'Tribal knowledge' is important, and having people as long-term
account partners is a huge benefit.”

Top Travel and Leisure Brand

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Technology

Today’s most innovative technology supports frictionless interactions

"Amazing what you did, it truly demonstrates how we are heroes for those
stranded people who need our help. You should be very proud of yourself as you
demonstrated everything our organization strives to be!"

COO, Roadside Assistance Client

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Marketplace

Engage with the service marketplace platform of choice

“Thanks for all the work you have done. We are really happy with the Service
Partners. When we listen to the calls, we can tell they care and the energy that
you’re putting in and that’s what really matters.”

Leading Fortune 500 Retail Brand

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Want to be the boss? Join 70,000 Service Partners on the Arise® Platform.



Capacity Flex On-Demand

While traditional BPOs were losing up to 80% of their agents during COVID-19,
Service Partners on the Arise® Platform delivered 113% of forecasted capacity
for our Brands so they could be there for their customers.

Speed of Deployment

A leading Food Delivery Service was able to use the Arise® Platform to source,
certify, and deploy over 2,000 Service Partners in less than 4 weeks, quickly
rising to the #1 provider in quality when compared to traditional BPO vendors.

Quality

Service Partners on the Arise® Platform have a greater depth of professional
experience than traditional contact center agents, allowing them to deliver
solution-based customer support that improves retention and expands share of
wallet.

Security

Arise innovations in security create a secure platform that is monitored and
controlled based on Brand requirements. Service Partners are required to use
two-factor authentication and verify bandwidth, VPN, and SOW to mitigate risk
for Brands and their customers. Arise is ranked #1 in security for a major
Travel and Leisure Brand.

Thought Leadership

Case Study: When winter weather strikes, nationwide roadside assistance program
harnesses the power of flex

Unpredictable winter weather no match for the intraday flex capacity delivered
by The Arise® Platform

There are more than 228 million drivers and 276 million vehicles traveling U.S.
roads. With so many opportunities for disaster and mechanical failure, a
nationwide emergency roadside assistance program must have live agents available
to assist their customers in stressful and sometimes harrowing situations.

learn more

Remote control: Best practices in implementing a Work-at-Home contact center
solution

In the midst of a national or global epidemic, how can your customer experience,
and as an extension of your brand, survive?

With flexible teleworking policies already in place, many employees can be moved
to home-based arrangements with reasonable ease. For brick and mortar contact
centers, however, remote work can be a significantly more complicated effort.

learn more

Case Study: Arise Game-Changing PX Analytics

Game-Changing PX Analytics Boost Satisfaction Scores by 33% and reduces response
time by 43%

Did you know the average person spends over 2 hours engaging on social media
daily? With so much time spent on social, ensuring a safe and helpful user
experience is a must! That’s why a Web3 social media platform partnered with
Arise Gaming to create a foundation of sustainable user experience. Learn more
about how Arise Gaming partnered with this client to help build their user
experience and boost their satisfaction scores.

learn more

Case Study: When winter weather strikes, nationwide roadside assistance program
harnesses the power of flex

Unpredictable winter weather no match for the intraday flex capacity delivered
by The Arise® Platform

There are more than 228 million drivers and 276 million vehicles traveling U.S.
roads. With so many opportunities for disaster and mechanical failure, a
nationwide emergency roadside assistance program must have live agents available
to assist their customers in stressful and sometimes harrowing situations.

learn more

Remote control: Best practices in implementing a Work-at-Home contact center
solution

In the midst of a national or global epidemic, how can your customer experience,
and as an extension of your brand, survive?

With flexible teleworking policies already in place, many employees can be moved
to home-based arrangements with reasonable ease. For brick and mortar contact
centers, however, remote work can be a significantly more complicated effort.

learn more

Case Study: Arise Game-Changing PX Analytics

Game-Changing PX Analytics Boost Satisfaction Scores by 33% and reduces response
time by 43%

Did you know the average person spends over 2 hours engaging on social media
daily? With so much time spent on social, ensuring a safe and helpful user
experience is a must! That’s why a Web3 social media platform partnered with
Arise Gaming to create a foundation of sustainable user experience. Learn more
about how Arise Gaming partnered with this client to help build their user
experience and boost their satisfaction scores.

learn more

Case Study: When winter weather strikes, nationwide roadside assistance program
harnesses the power of flex

Unpredictable winter weather no match for the intraday flex capacity delivered
by The Arise® Platform

There are more than 228 million drivers and 276 million vehicles traveling U.S.
roads. With so many opportunities for disaster and mechanical failure, a
nationwide emergency roadside assistance program must have live agents available
to assist their customers in stressful and sometimes harrowing situations.

learn more




Contact

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Miramar, Florida 33027

Newsroom

Careers


About
 * Vision
 * History
 * Customer Experience Elevation
 * People
 * Service Partners
 * Awards
 * Work From Home

Arise® Value
 * Brand Affinity
 * Flexibility
 * Scale
 * Total Cost
 * Security

Services
 * Contact Center Outsourcing
 * Omnichannel Contact Center Support
 * Business Continuity
 * Consulting
 * Limitless Learning

Resources
 * Blogs
 * Whitepapers
 * Videos

Industries
 * eCommerce
 * Retail
 * Healthcare
 * Travel & hospitality
 * Telecommunications
 * Technology
 * Energy & Utilities
 * Insurance
 * Banking & financial services
 * Fitness & Wellness

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OWN BOSS
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